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* Assembly Guide & Warranty Card Included
PS800 TREADMILL
OWNER'S MANUAL
Model TPS800-5
Revision 102816

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Summary of Contents for True TPS800-5

  • Page 1 * Assembly Guide & Warranty Card Included PS800 TREADMILL OWNER’S MANUAL Model TPS800-5 Revision 102816...
  • Page 2 PS800 TREADMILL OWNERS MANUAL IMPORTANT: All Products shown are prototype. Actual product delivered may vary. Product specifications, features & software are subject to change without notice. For the most up to date owner’s manual please visit www.truefitness.com. For documents in additional languages please visit www.truefitness.com/resources/document-library/ IMPORTANTE: Todos los productos mostrados son prototipos.
  • Page 3 The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of truly extraordinary treadmills, indoor cycles and elliptical cross-trainers. As a result, people all over the world are benefiting from the TRUE experience.
  • Page 4: Table Of Contents

    PS800 TREADMILL OWNERS MANUAL TABLE OF CONTENTS: Chapter 1: Safety Instructions Chapter 5: Care & Maintenance Safety Instructions Care & Maintenance Use of Safety Key Cleaning the Equipment Space Requirements Running Belt Alignment Grounding Instructions Tensioning the Running Belt Power Requirements Treadmill Lubrication Warning Decals Leveling the Treadmill...
  • Page 5: Safety Instructions

    45, smokes, has high cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a fitness professional on the correct use of this product.
  • Page 6 To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet. • Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged, or even partially immersed in water. Contact TRUE Customer Service for a replacement.
  • Page 7 CHAPTER 1: SAFETY INSTRUCTIONS CAUTION (continued): • Use correct ergonomic positioning while running on treadmill. • Do not allow animals on or near the equipment while in operation. • Use the side handrails whenever additional stability is required. In case of emergency, such as tripping, the side handrails should be grabbed and the user should place his/her feet on the side platforms.
  • Page 8: Use Of Safety Key

    SPACE REQUIREMENTS: Space Requirements: TRUE’s recommendation is to leave a minimum of 20” (0.5m) on each side of the treadmill and a 79” (2 m) safety zone at the rear of the treadmill. (See Fig 1) Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 9: Grounding Instructions

    CHAPTER 1: SAFETY INSTRUCTIONS GROUNDING INSTRUCTIONS: This product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug.
  • Page 10: Power Requirements

    CHAPTER 1: SAFETY INSTRUCTIONS Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 11: Warning Decals

    CHAPTER 1: SAFETY INSTRUCTIONS WARNING DECALS: WARNING: Replace warning labels that may be worn, damaged or missing. To replace any worn or missing warning decals contact TRUE FITNESS by visiting www.truefitness.com or contact customer service at 800-883-8783. COMPLIANCES: This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit www.truefitness.com...
  • Page 12: Chapter 2: Assembly Instructions

    Important Electrical Requirements – 120V: Your TRUE treadmill requires a dedicated 120 volt, alternating current (AC), 20 amp grounded outlet circuit. This means nothing else can be plugged into the same circuit. Most power circuits are rated for this 120V AC 20 amp requirement, but you must ensure the treadmill does not share the circuit with anything else.
  • Page 13: Pre-Assembly Checklist

    CHAPTER 2: ASSEMBLY INSTRUCTIONS PRE-ASSEMBLY CHECK LIST: ITEM: DESCRIPTION: QTY: Display Console Frame Upright (L) Upright (R) Bottle Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 14 CHAPTER 2: ASSEMBLY INSTRUCTIONS PRE-ASSEMBLY CHECK LIST (continued): Provided Hardware: ITEM: DESCRIPTION: QTY: Bolt M8×P1.25×75 SEMS Bolt M8×P1.25×90 Bolt Cover Internal Tooth Washer M8 Bolt Ø4×12 SILICON Open Spanner T Spanner Hex Wrench 5mm Wire Cover Safety Key/Clip Power Cord Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 15: Assembly Steps

    CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS: CAUTION: • Use caution when assembling treadmill. Unpacking and assembling of this treadmill is a two person task. • Remove all treadmill components from packaging. 1. Remove 9 bolts (m), Left and Right motor decoration covers and upper motor cover.
  • Page 16 CHAPTER 2: ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS (continued): Rear Foot Leveling: a) Ensure treadmill incline rack wheels and rear feet are resting on the floor and not on cardboard, packaging, etc. b) Using the pliers to loosen the wing-nut (A) counter-clockwise. c) Using a level or estimating by sight, turn section (B) of foot counter-clockwise to a proper height.
  • Page 17: Chapter 3: Product Overview

    CHAPTER 3: PRODUCT OVERVIEW TREADMILL OVERVIEW: Safety (E-Stop) Contact Heart Contact Heart Rate Pad Rate Pad Console Assembly Straddle Covers Belt Belt Adjustment Bolts Leveling Feet Adjustable Soft Select On/Off Switch, Circuit Breaker, and Power Cord Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 18 CHAPTER 3: PRODUCT OVERVIEW TREADMILL OVERVIEW (continued): Console Assembly: The console allows the user to set up a workout program and control the treadmill during a workout (For console overview and operation instructions refer to chapter 4). Contact Heart Rate Pads: Allows the user to check their heart rate without wearing a wireless chest strap.
  • Page 19: Chapter 4: Programming & Operation

    CHAPTER 4: PROGRAMMING & OPERATION CAUTION: The safety key must be in place on the treadmill console, and should be attached to the user’s clothing. The treadmill will not operate if the safety key is not attached to the console. HEART RATE MONITORING: This treadmill can monitor a user’s heart rate using a Polar®...
  • Page 20: Heart Rate Control

    HEART RATE CONTROL (HRC): Introduction: You are now the owner of the most sophisticated Heart Rate Control treadmill available. TRUE HRC is unique and patented. It accommodates users from rehabilitation to world class athletes, and all those in between. TRUE HRC allows users to do a completely hands free heart rate controlled workout using speed, incline or both.
  • Page 21: Program Descriptions

    CHAPTER 4: PROGRAMMING & OPERATION HEART RATE CONTROL (continued): Heart Rate Control Stage: The treadmill takes control of speed and incline, keeping the user’s heart rate within a few bpm of their target. When using the Interval HRC Workout, the treadmill alternates between work and rest intervals. Cool-Down: At the end of the workout time or distance, the treadmill reduces the workout intensity by half and goes back into Manual Control mode, where users directly control their cool-down.
  • Page 22 CHAPTER 4: PROGRAMMING & OPERATION PROGRAM DESCRIPTIONS (continued): Calorie Goal: This workout allows users to choose the number of calories they wish to burn within a specified workout time. The treadmill will control SPEED and INCLINE within the limits set by the user to attain this goal. Cardio Challenge: SPEED and INCLINE increase to a maximum at the mid-point of the workout, then decrease to the finish.
  • Page 23 CHAPTER 4: PROGRAMMING & OPERATION PROGRAM DESCRIPTIONS (continued): HRC Target: Users choose their target heart rate. The treadmill begins in MANUAL control – The user should gradually increase the workout intensity until heart rate is within 10 bpm of their target. At this point, the treadmill takes over to control speed and incline to maintain heart rate within a few beats of the user’s target.
  • Page 24: Console Overview

    CHAPTER 4: PROGRAMMING & OPERATION CONSOLE OVERVIEW: Warning Console Display Decal Headphone USB Port Jack Reading Stop Rack Q uick In cline Keys Quick Speed Keys Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 25 CHAPTER 4: PROGRAMMING & OPERATION CONSOLE OVERVIEW (continued): TFT Display: Used to monitor or control a work out and feature navigation. Selection Keys: Used to navigate menus and make selections via the LCD Display. Incline Keys: Manually increases or decreases the incline of the treadmill. Start: Allows the user to begin a Quick Start workout or preset workout.
  • Page 26: Console Navigation

    CHAPTER 4: PROGRAMMING & OPERATION CONSOLE NAVIGATION: Home Screen: The Home Screen is displayed on the console when there is no workout in progress. From this screen the user is able to select from various options to begin a workout. A) Workout Finder Displays preset workout selections by category B) Quick Start...
  • Page 27 CHAPTER 4: PROGRAMMING & OPERATION CONSOLE NAVIGATION (continued): Selecting a Preset Workout: Preset workouts are accessed by selecting Workout Finder from the home screen. To view the workouts in a category, select the category (A) by using the Scroll Selection Buttons (B) and then press the Next Selection Button (C). *Press and hold the Next Selection Button to return to the previous screen.
  • Page 28 CHAPTER 4: PROGRAMMING & OPERATION CONSOLE NAVIGATION (continued): Workout Data Screens: During any workout a Workout Data Screen will be displayed to give the user a comprehensive visual overview of their current workout data. A) Custom Data Display #1: By Default, this display will show the distance for the current workout. Users can also choose custom data points to be seen in this display.
  • Page 29 CHAPTER 4: PROGRAMMING & OPERATION CONSOLE NAVIGATION (continued): Workout Data Screen Controls: The Workout Data Screens contain various controls that allow users to adjust workout settings and to customize their overall workout experience. These controls are accessed by pressing the Selection Button for the control they wish to use. A) Change View: Switches between the available Workout Data Screens B) Cool Down:...
  • Page 30 CHAPTER 4: PROGRAMMING & OPERATION CONSOLE NAVIGATION (continued): D) Source: When an audio source is selected the user is given control over Enables or disables the Bluetooth audio function. volume (A), and channel adjustments (B). To pair a Bluetooth audio device select the console name (C) from the list of available sources on your device.
  • Page 31 USB drive by inserting it into the console’s USB port and pressing the Save Selection Button (A) or the data can be saved to the TRUE Fitness app via Bluetooth by following the instructions at the bottom of the screen.
  • Page 32: Advanced Console Functions

    CHAPTER 4: PROGRAMMING & OPERATION ADVANCED CONSOLE FUNCTIONS: Entering Service Mode: Entering Service Mode can be completed by pressing and holding the upper left selection button (A) for 3-5 seconds or until the “Workout Finder” icon (B) blinks. When the “Workout Finder” icon blinks, release the upper selection button and hold the “Workout Finder”...
  • Page 33 CHAPTER 4: PROGRAMMING & OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Summary Screen: The Summary Screen provides an overview of the unit’s current settings (values cannot be changed in this screen). A) Product Model: The model number that the console is currently configured to. B) Software Version: The current version of software that is installed on the console.
  • Page 34 The product setup screen allows the technician to adjust model configuration, incline range, and speed range. TRUE’s recommendation is to only use the Setup Wizard to adjust these attributes. After pressing the Setup Wizard Selection Button (A), simply follow the on screen instructions to complete the setup procedure WARNING: Misconfiguration of the console may cause damage to the unit and void the manufacturer warranty.
  • Page 35 ADVANCED CONSOLE FUNCTIONS (continued): Utilities Menu - Software Update: TRUE may periodically release software updates to ensure users enjoy the best workout experience available. Due to the complex nature of this procedure, it is recommended that any software update be completed by a TRUE certified service professional.
  • Page 36 CHAPTER 4: PROGRAMMING & OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Options Menu (continued): Finder Timeout: Pause Time: Choose how long the Workout Finder remains on the This setting will limit the amount of time that a workout screen without any user interaction. By choosing off, the can be paused before it automatically ends.
  • Page 37 CHAPTER 4: PROGRAMMING & OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Diagnostics Menu - Calibration/Test: This menu contains tools for testing and verifying treadmill operation. A) Key Test: When a key is pressed on the console “NONE” will change to indicate which key is being pressed. In the event of a stuck key, the key that is being engaged will display (the selection buttons are excluded from this test).
  • Page 38 CHAPTER 4: PROGRAMMING & OPERATION ADVANCED CONSOLE FUNCTIONS (continued): Diagnostics Menu - Error Log: Error codes are an important part of troubleshooting any issues with the treadmill. Any time an error occurs it is entered into the error log for review by a service professional. This console is capable of storing the ten most recent errors. The error log can be cleared by pressing the enter selection button (A), but it is not recommended.
  • Page 39: Chapter 5: Care & Maintenance

    CAUTION: Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness Warranty. Never pour water or spray liquids on any part of the treadmill. Allow the treadmill to dry completely before using.
  • Page 40: Running Belt Alignment

    If you hear any chafing or the running belt appears to be getting damaged, stop the running belt immediately by pressing the STOP key. Contact the TRUE Service Department. Walk around to the rear of the unit and observe the belt for a few minutes.
  • Page 41: Tensioning The Running Belt

    Repeat the above steps if additional adjustment is necessary. TREADMILL LUBRICATION: For in-home use over 20 hours per week, TRUE recommends lubricating every three months. For average in-home use of the treadmill, TRUE recommends lubrication under the tread belt once per year. •...
  • Page 42: Leveling The Treadmill

    OTHER SCHEDULED PREVENTIVE MAINTENANCE: TRUE recommends that quarterly scheduled maintenance be performed by a qualified service technician. Please contact your dealer or visit www.truefitness.com to contact a local TRUE authorized service technician. Scheduled Preventive Maintenance: Record time, distance and hours from the console.
  • Page 43: Chapter 6: Customer Service

    HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST E-MAIL: service@truefitness.com CONTACTING SALES: Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the appropriate sales representative to answer your questions. TRUE FITNESS HOME OFFICE 865 HOFF ROAD ST.
  • Page 44: Reporting Freight Claims Or Parts Damage

    Severe Damage: Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused.
  • Page 45: Chapter 7: Additional Information

    This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit www.truefitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-...
  • Page 46 Re-install Console configuration - fails integrity Firmware and Console Configuration software/firmware check software versions are Contact dealer or not compatible TRUE service Power cycle Console Configure incorrectly Re-configure console Fault CN01: Internal Re-install Console Math error - software Fault software/firmware...
  • Page 47 TROUBLESHOOTING GUIDE (continued): Membrane Key stuck Membrane key is Contact dealer or Fault CN03: Stuck Key Console down/closed damaged TRUE service Power cycle Loose Cable Check cable Brainboard fails to receive connections Fault CN04: Lower timely communication Board Comm Fault...
  • Page 48 TROUBLESHOOTING GUIDE (continued): Power cycle Fault CN24: BB Comm SBC cannot communicate with Console Console Contact dealer or Fault Brainboard TRUE service Power cycle Corrupt software Re-configure console Fault CN25: Firmware Firmware on brainboard not Re-install Console Firmware and Mismatch...
  • Page 49 - does not of Range Run incline calibration occur during calibration Incline Potentiometer Contact dealer or value out of range TRUE service Power cycle Console displays Fault Check cable Calibration not saved. connections Fault IN03: Incline Run Incline moving when not Incline disabled.
  • Page 50 Check AC line voltage Power cycle Fault D108: Motor Motor Control Board Contact dealer or High Incoming AC Voltage Over Current TRUE service High Belt Deck Lubricate treadbelt Friction Power cycle Fault D109: Motor Controller Zero Low Incoming AC Voltage...
  • Page 51: Product Specifications

    PERFORMANCE 800 TREADMILL The TRUE Fitness Performance 800 treadmill offers a customizable experience on one of the largest running surfaces in the industry. User-friendly tabs on the bottom of the all-new touchscreen console allows up to six users to save their custom profiles. The latest in app tracking technology helps users monitor and share their workout data.
  • Page 52 SPECIFICATIONS Cord Length 8' (2.4M) Drive Motor 4 HP DC Reversible Deck Standard Impact System True Soft Select (Adjustable) Belt Orthopedic Roller Diameter 3”/7.62 cm Frame Construction Robotically Welded Heavy-Gauge Steel Speed Range 0.5 to 12.0 MPH / 0.8 to 19.3 KMH...
  • Page 53: Warranty Information

    All TRUE® Fitness products are distributed by TRUE and are warranted parts warranty period. This limited warranty does not cover damage to the original registered Product purchaser and the parts of the TRUE or equipment failure resulting from or caused by improper assembly/ product (the “Product”) listed below, under normal use and service,...
  • Page 54 7. This Limited Warranty is in lieu of all warranties, express or implied, and in lieu of all other obligations or liabilities on the part of TRUE, under no circumstances shall TRUE be liable by virtue of this Limited...
  • Page 55 If you prefer to mail your warranty card, have the owner of the product complete the information below and return it to TRUE Fitness within 30 days from the date of equipment installation.

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