Scanning Problems; Cannot Start Epson Scansmart; Pressing A Scanner Button Does Not Start The Application; Scanning Takes A Long Time - Epson Perfection V39II User Manual

Solving Problems
"Uninstalling Your Applications" on page 18
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Scanning Problems

Cannot Start Epson ScanSmart

❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Use the USB cable that came with the scanner.
❏ Make sure the scanner is turned on.
❏ Wait until the status light stops flashing indicating that the scanner is ready to scan.
❏ Connect the scanner directly to the computer's USB port. The scanner may not work properly when connected
to the computer through one or more USB hubs.
❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.

Pressing a Scanner Button Does Not Start the Application

Make sure the following applications are correctly installed.
❏ Epson ScanSmart
❏ Scanner driver (Epson Scan 2)
Related Information
"Checking and Installing Your Applications" on page 17
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Scanning Takes a Long Time

❏ Try scanning your original at a lower resolution setting to speed up scanning.
❏ Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1 ports. If you are using a
USB 2.0 port with the scanner, make sure it meets the system requirements.

Scanned Image Problems

Uneven Colors, Dirt, Spots, and so on Appear in Your Scanned
Image
❏ Clean the scanner glass.
❏ Remove any trash or dirt that adheres to the original.
❏ Do not press with too much force on the original or the document cover. If you press with too much force,
blurring, smudges, and spots may occur.
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Scanned Image Problems
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Uneven Colors, Dirt, Spots, and so on Appear in Your Scanned Im
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