Panasonic KX-TG5210M Operating Instructions Manual page 74

Troubleshooting
Problem
You cannot make an intercom/
outside call.
You cannot redial.
You cannot make long
distance calls.
The handset does not display
the caller's name and/or
phone number.
The handset cannot
automatically edit the Caller
List/incoming phone numbers.
The handset display exits the
Caller List or phone book.
The Ringer/Message Alert
indicator flashes slowly when
the handset is not ringing and
in use.
You cannot have a
conversation using the
headset.
74
Cause & Remedy
• If more than one other user is using the
handset and/or base unit, you may not be
able to make a call. Try again later.
• Your handset is in remote operation mode
(p. 54). Exit by pressing [OFF].
• The handset you called is too far from the
base unit.
• If the last number dialed was more than 48
digits long, the number will not be redialed
correctly.
• Please make sure you have long distance
service.
• Check if Caller IQ feature is turned on. Turn
Caller IQ feature off (p. 78).
• You need to subscribe to Caller ID.
• Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller ID.
• The caller requested not to send his/her
Caller ID information (p. 30).
• If a call is being transferred to you, the Caller
ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the base unit and the telephone wall
jack, disconnect the Caller ID box or plug the
unit directly into the wall jack.
• The Caller ID Number Auto Edit feature is
turned off.Turn it on (p. 34) and try again.
• You need to press [C] or [s] after editing
the number.
• Do not pause for over 60 seconds while
searching.
• The Message Alert is turned on and new
messages have been recorded. Turn the
Message Alert off (p. 25) or listen to the new
messages (p. 53, 54, 59).
• Make sure the optional headset is connected
properly (p. 63).
• If "SP-phone" is displayed on the handset,
press [C] to switch to the headset.