Troubleshooting - ZKTeco TS2000 Series User Manual

The Adjustable Tension Spring is used to adjust the tripod turnstile's elasticity and return speed. You can rotate it in
clockwise direction to enhance and in anticlockwise direction to weaken the elasticity and return speed of the tripod
turnstile. See Figure 5-2.
Figure 5-3 shows the mechanical and electrical structure of this equipment.
Drop-arm Solenoid
Position Sensor
Figure 5-2

6. Troubleshooting

Symptom
The indicator is not lighted when the
equipment is powered on.
The arms of the tripod turnstile cannot be
lifted manually after the equipment is
powered on.
The tripod turnstile does not open after
authentication.
Metal Shrapnel
Turnstile-opening
Solenoid
Lock Rod
It may be caused by the power supply or circuit.
Check whether the connection cable and power cable between are
damaged, or the wiring is loose.
It may be caused by the problem of relative components or drop-arm
solenoid.
1. Check whether the stop base and turn plate withstands each other,
as shown in Figure 6-1.
2. Check whether the drop-arm solenoid is operating, and check the
work status of the solenoid, as shown in Figure 6-2.
It may be caused by lack of permission or a circuit problem.
1. Check whether the user has the permission to open the turnstile.
2. Use a multimeter to check whether the NO and COM ports of the
access control system has a relay signal output.
3. Short-circuit the ports "K1, GND" and "K2, GND", if the turnstile is
successfully opened, it would be the problem of controller. In this
case, please refer to
board and Access Control Panel
controller.
9
Tri-lobed Wheel
Adjustable Tension Spring
Figure 5-3
Troubleshooting
Attachment 2 Connection Diagram of Control
to check the cable connection of the
Turnstile-opening
Solenoid
Lock Rod