Bayer HealthCare Ascensia DEX2 User Manual page 35

Solve problems
Please refer to the possible solutions listed.
If you need further assistance, contact:
Bayer Customer Service at:
1-800-348-8100
Display is blank
The meter will turn itself off and the display will
go blank if you leave it on without doing anything
for 15 minutes (3 minutes if it is not during a test).
If this is the reason, simply move the slide back
and then forward. The display should appear.
If this is not the reason, then make sure the bat-
tery capsule is snapped tightly into position.
If this is still not the reason, then replace the
batteries. Instructions are on page 24.
An X appears automatically with a test result
The meter will automatically mark a test result
with an X if the meter is too cold or too hot when
the test is performed. The result will not be
included in any averages calculated. Test only
when the meter temperature is between 50ºF
and 104ºF (10ºC and 40ºC).
24 hours a day
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