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Table 15. LCD Message Troubleshooting Table
Displayed Message
8.5V PWR FAIL*
No
15V CTL FAIL*
No
23.5V CTL FAIL*
No
48V PWR FAIL*
No
ACCESS NULL PTR*
No
A TO D OVERUN*
No
BUFFER OVERFLOW
Yes
BUFFER OVERRUN
Yes
CAUTION PPM HAS
Yes
REMOTE CONTROL
CLEAR PAPER JAM
Yes
CLOSE PLATEN
Yes
Can User
Explanation
Correct?
Internal power failure.
Controller voltage failure.
Controller voltage failure.
Internal power failure.
Fatal firmware error on
controller board.
Fatal firmware error on
controller board.
Host sends data after the
printer buffer is full (serial
interface).
Receive overrun (serial
interface).
Another user is accessing
the printer remotely through
the Printer Manager.
No paper motion.
The forms thickness lever is
open.
Fault Messages
Solution
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Check your serial host interface
parameter settings; if necessary,
adjust them so that they match
the settings of the attached host.
Check printer serial port
configuration setup. Ensure the
baud rate and data protocol
match both host and printer
settings.
Wait until the remote user has
finished their Printer Manager
session, or press any key to
disable the Printer Manger and
gain control of the printer.
Clear jam and reload paper. If
this message recurs, contact
your authorized service
1
representative.
Close the forms thickness lever.
201
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