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7.2 Troubleshooting connection problems
Troubleshooting checklist
In case of a problem, check the following:
● The power cable is connected and the power indicator is lit.
● The cloud connection LED indicator is lit.
● Only if a cloud connection is used (hub connected through the internet).
● The Wi-Fi LED indicator is lit.
● LAN cable is connected.
● WAN cable is connected.
● Only if a wired internet connection is used.
EasyAce data hub ver. 2
Restarting the data hub
Turn off the hub's power and wait for approximately one minute:
● Shut down the entire heat pump from the heat pump's main switch, or
● Disconnect the data hub's power cable.
If the problem persists, reset the data hub.
Resetting the data hub
Press and hold the Reset button for 3–4 seconds.
Once the hub has been reset, you will need to re-establish the heat pump connection.
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