Shipping Preparation - Compaq Prosignia 190 Maintenance And Service Manual

INDEX PAGE
REMOVAL & REPLACEMENT
Obtain the following information before contacting Compaq Support:
>Preliminaries
>Clearing
Password
>POST
>Compaq
Utilities
>Troubleshooting
without
Diagnostics
>Contacting
Compaq
To ship the computer, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskette are
not exposed to electrical or magnetic fields while stored in transit.
2. Turn off the computer and external devices.
3. Disconnect the external devices from their power sources, then from the
computer.
4. Close the display and all exterior doors of the computer.
5. Pack the computer with sufficient packing material to protect it. Use the
original packing box or similar packaging.
MAINTENANCE & SERVICE GUIDE
P
ROSIGNIA
PRODUCT DESCRIPTION
ILLUSTRATED PARTS CATALOG
Troubleshooting
Contacting Compaq Support
Product name
Product serial number
Purchase date
Conditions under which the problem occurred
Any error messages that have occurred
Hardware configuration
Type of printer connected
Hardware/software being used
Printed result of Computer Checkup (TEST)
Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible
Ensure that there is not a diskette in the
IMPORTANT: diskette drive and that there are no PC Cards in
the PC slots.
N 190
OTEBOOK
LEGAL NOTICE
TROUBLESHOOTING

Shipping Preparation

HOW TO USE THIS GUIDE
SPECIFICATIONS