Table of Contents
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MAINTENANCE & SERVICE GUIDE
P
N
190
ROSIGNIA
OTEBOOK
INDEX PAGE
PRODUCT DESCRIPTION
LEGAL NOTICE
HOW TO USE THIS GUIDE
REMOVAL & REPLACEMENT
ILLUSTRATED PARTS CATALOG
TROUBLESHOOTING
SPECIFICATIONS
Welcome to the Maintenance & Service Guide (MSG) for
the
Compaq Prosignia Notebook 190 Family.
This is an online guide designed to serve the needs of those whose job it is to repair
Compaq products.
Please first read the
Legal Notice
which contains copyright and trademark
information.
Then read the section on
How to use this guide
, which shows symbol conventions,
technician notes, and the serial number location for the unit.
Click here for information on the computer's
battery pack operating time (Power
Management).
Click here to
download the complete ZIP file (3.5 MB) of this Maintenance & Service
Guide to your hard
drive.
This MSG will be periodically maintained and updated as needed.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For content comments or questions, contact the Editor.
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Table of Contents
Related Manuals for Compaq Prosignia 190
Summary of Contents for Compaq Prosignia 190
- Page 1 TROUBLESHOOTING SPECIFICATIONS Welcome to the Maintenance & Service Guide (MSG) for Compaq Prosignia Notebook 190 Family. This is an online guide designed to serve the needs of those whose job it is to repair Compaq products. Please first read the...
- Page 3 HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Product Description Index Page >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management >Intelligent Manageability Compaq Prosignia Notebook 190...
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Page 4: Legal Notice
DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. Copyright 2000 Compaq Computer Corporation. -
Page 5: Technician Notes
INDEX PAGE REMOVAL & REPLACEMENT This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Prosignia 190. Compaq Computer Corporation reserves the right to make changes to the Compaq Prosignia Notebook Family of Computers without notice. - Page 6 Compaq QuickFind Compaq Service Quick Reference Guide...
- Page 7 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Index Page Removal & Replacement Preliminaries Removal & Replacement Procedures...
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Page 8: Illustrated Parts Catalog
TROUBLESHOOTING SPECIFICATIONS Illustrated Parts Catalog Index Page This section helps identify part numbers associated with each item(s) for the Compaq Prosignia Notebook 190 Family. These are the numbers used in ordering replacement parts. System Unit Mass Storage Devices Miscellaneous Parts... -
Page 9: Troubleshooting
Preliminary Run the Power-On Self-Test Check Compaq Utilities If you are unable to run POST or if the problem persists after running POST, perform the recommended actions described in the Follow these guidelines when troubleshooting: Complete the recommended actions in the order in which they are given. -
Page 10: Specifications
MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG This chapter covers the following specifications of Compaq Prosignia Series Portable Click on a link to go to a particular specification: ROSIGNIA OTEBOOK LEGAL NOTICE TROUBLESHOOTING... - Page 11 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Physical & Environmental Dimensions >Display Height >Hard Drives Depth Width >CD/DVD Drives Weight >Diskette Drive Battery >Battery Pack Nominal operating >Modem voltage (Li-Ion) Average operating >System Peak operating power Memory AC Adapter Power Requirements >System...
- Page 12 Shock Operating 10 G, 11 ms, half sine Nonoperating 240 G, 2 ms, half sine Vibration 0.5 G zero-to-peak, 10 to Operating 500 Hz, 0.25 oct/min Nonoperating 1.5 G, zero-to-peak, 10 to 500 Hz, 0.5 oct/min...
- Page 13 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Physical & Environmental >Display Viewable Dimensions Height >Hard Drives Width >CD/DVD Diagonal Drives Number of Colors >Diskette Contrast Ratio Drive Brightness >Battery Pack Pixel Resolution >Modem Pitch Format >System Configuration Memory...
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Page 15: Hard Drives
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Physical & Environmental User capacity per drive >Display Drive type >Hard Drives Drive height >CD/DVD Drive width Drives >Diskette Drive Interface type >Battery Pack Seek times (typical, including settling) >Modem Single track >System... - Page 16 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Physical & Environmental Applicable Disc CD-ROM >Display >Hard Drives >CD/DVD Drives >Battery Pack >Modem >System Memory Center Hole Diameter Disc Diameter >System Disc Thickness Interrupts Track Pitch >System DMA Access Time >System I/O Random...
- Page 17 Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Access Time Random Full Stroke Audio Output Level Line Out Headphone Cache Buffer Data Transfer Rate Sustained, 1x CD rate Sustained, 16x CD rate Sustained, 1x DVD rate Sustained, 4x DVD rate Normal IO Mode 4 (single burst) Startup Time...
- Page 18 Track Pitch Access Time Random Full Stroke Audio Output Level Line Out Cache Buffer Data Transfer Rate Sustained, 16x CD rate Sustained, 4x DVD Normal PIO Mode 4 (single burst) Startup Time Stop time .74 µm < 150 ms < 225 ms 0.7 V rms 128 KB 2400 KB/s (150 KB/sec at...
- Page 19 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Physical & Environmental 9-cell Li Ion Pack >Display Height >Hard Drives Length >CD/DVD Width Drives Weight >Diskette Power Supply (Input) Drive Operating Voltage >Battery Pack Amp-hour capacity >Modem Watt-hour capacity >System Temperature...
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Page 21: Diskette Drive
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Physical & Diskette Size Environmental Light >Display Height >Hard Drives Bytes per Sector >CD/DVD Drives Sectors per Track >LS-120 Drive High density >Diskette Drive Low density >Battery Pack Tracks per side >Modem >System... - Page 22 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Physical & Environmental Formatted >Display capacity >Hard Drives (bytes) >CD/DVD Sector size Drives (bytes) Sectors >LS-120 Drive Magnetic >Diskette tracks Drive surface >Battery Pack Optical servo >Modem tracks/surface >System Sectors/track Memory...
- Page 23 Recording 17,334 density Nominal transfer rate KB/sec Nominal 65 KB/sec sustained read, transfer rate 32 KB/sec across write interface Buffer transfer rate MB/sec 17,334 17,334 17,334 KB/sec KB/sec KB/sec 55 KB/sec 49 KB/sec 46 KB/sec read, read, read, 28 KB/sec 25 KB/sec 23 KB/sec write...
- Page 24 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Physical & Compaq 56K (V.90)3 plus Intel PRO/100+ Mini PCI Environmental Form Factor >Display OS Support (with all >Hard Drives released Service Packs) >CD/DVD Drives Power Management >Diskette...
- Page 25 Command Set Intel PRO/100+ Mini PCI Ethernet Features 10 Mbps Ethernet: IEEE 802.3 standard 10Base T, 100 Mbps Ethernet: IEEE 802.3u standard 100Base TX, Full Duplex at 10 and 100Mbps, Auto-Negotiation, Wake on LAN from all power managed states, including soft off (S5), Boot on LAN from OFF, Lower Power State on Link Loss Data Link Layers IEEE 802.2 LLC;...
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Page 26: System Memory Map
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Physical & Size Environmental 640 K >Display >Hard Drives 128 K >CD/DVD 48 K Drives >Diskette 160 K Drive >Battery Pack 64 K >Modem 15 M >System Memory 58 M >System Interrupts... -
Page 27: System Interrupts
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Physical & Hardware IRQ Environmental IRQ 0 IRQ1 >Display IRQ2 >Hard Drives IRQ3 >CD/DVD IRQ4 Drives IRQ5 >Diskette Drive IRQ6 >Battery Pack IRQ7 >Modem IRQ8 >System IRQ9 Memory IRQ10 >System IRQ11... -
Page 28: System Dma
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Note: PC Card controller can use DMA 1, 2, or 5. Interrupts >System DMA >System I/O >Pin... - Page 29 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Physical & Address Environmental (Hex) >Display 000 - 00F >Hard Drives 010 - 01F 020 - 021 >CD/DVD 022 - 024 Drives 025 - 03F >Diskette 02E - 02F Drive 040 - 043 044 - 05F...
- Page 30 278 - 27F Unused 280 - 2AB Unused 2A0 - 2A7 PC Card DMA Selection, Hard Drive Reset, IDE Select, MultiBay Device Identification 2A8 - 2E7 Unused 2E8 - 2EF Reserved Serial Port 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Network Interface (Default;...
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Page 31: Connector Pin Assignments
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Connector Pin Assignments This section provides connector pin assignment tables for Compaq >Physical & Prosignia Portable Computers. For more information on connectors, Environmental >Display >Hard Drives >CD/DVD Drives >Diskette... - Page 32 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 * = Active low Return Serial Connector Connector Return Keyboard/Mouse Connector Auto Linefeed* Error* Initialize Printer* Select In* 18-25 Signal Ground to the top. Pin Signal Carrier Detect Receive Data Transmit Data...
- Page 33 Return to the External VGA Monitor Connector Return to the Universal Serial Bus Data 1 Data 2 Ground +5 V Clock 1 Clock 2 top. Pin Signal Red Analog Green Analog Blue Analog connected Ground Ground Analog Ground Analog Ground Analog connected Ground...
- Page 34 Connector Return to the top. Modem Connector Pin Signal Return to the top. Signal Data - Data + Ground Unused Unused Ring Unused Unused...
- Page 35 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management ROSIGNIA OTEBOOK PRODUCT DESCRIPTION TROUBLESHOOTING Product Description Rear Connectors LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS...
- Page 36 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Models Display >Top Cover Processors >Top Lights >Left & Front Components >Right side Hard Drives Components Ultra ATA >Bottom of Unit 3.5" Diskette Drive >Rear Connectors Additional Mass Storage Devices >Power Management...
- Page 38 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Top Cover Buttons and Features: TouchPad Model >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management ROSIGNIA OTEBOOK PRODUCT DESCRIPTION TROUBLESHOOTING Product Description...
- Page 39 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management ROSIGNIA OTEBOOK PRODUCT DESCRIPTION TROUBLESHOOTING Product Description Top Cover Lights LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS...
- Page 40 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management ROSIGNIA OTEBOOK PRODUCT DESCRIPTION TROUBLESHOOTING Product Description Left Side & Front Components LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS...
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Page 41: Right Side Components
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management ROSIGNIA OTEBOOK PRODUCT DESCRIPTION TROUBLESHOOTING Product Description Right Side Components LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS... - Page 42 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management ROSIGNIA OTEBOOK PRODUCT DESCRIPTION TROUBLESHOOTING Product Description Bottom of Unit LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS...
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Page 43: Power Management
Do not expose to temperatures higher than 60°C. Replace only with the Compaq spare designated for this product. Also, Batteries/battery packs and accumulators should not be disposed of with general household waste. -
Page 44: Using A New Battery Pack
Using a New Battery Pack Charge the battery pack in the computer's primary battery bay or MultiBay while connected to an external power source or while docked in the optional convenience base. A new battery pack should be fully charged before it is used for the first time. -
Page 46: Storing A Battery Pack
INDEX PAGE REMOVAL & REPLACEMENT CAUTION: to prevent damage to a battery pack, do not expose it to high temperatures for extended periods of time. If the computer will be unused and unplugged from an external power source for more than two weeks, remove and store the battery packs. -
Page 47: Charging A Battery Pack
Using the Battery Status Tab To access the Battery Status tab, press the Fn+F8 hotkeys or select Start-> Setting -> Control Panel power icon (named Power, Power Management, or Compaq Power, depending on your operating system), then select the Battery Status tab. -
Page 48: Running A Calibration
Calibration increases the accuracy of all battery charge displays. The calibration utility supports all battery packs that can be used in the computer. Use the calibration utility both to check the calibration of a battery pack and to calibrate or recalibrate a battery pack. -
Page 50: Serial Number Location
PRODUCT DESCRIPTION TROUBLESHOOTING Removal & Replacement Serial Number Location LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS Report the computer serial number to Compaq when requesting information or ordering spare parts. It is located on the bottom of the computer as shown. - Page 51 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG The following links are preliminary instructions which should be read before continuing with the Removal & Replacement section of this Guide. Please read the following pages before servicing your computer: ROSIGNIA OTEBOOK TROUBLESHOOTING...
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Page 52: Electrostatic Discharge
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. - Page 53 Continue Preliminary pages: Service Considerations Cables & Connectors Preparing Computer for Disassembly...
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Page 54: Service Considerations
The screws used in the computer are not interchangeable. If an incorrect screw is used during the reassembly process, it can damage the unit. Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. - Page 55 INDEX PAGE REMOVAL & REPLACEMENT Most cables used throughout the unit are ribbon cables. Cables must be handled with extreme care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector.
- Page 56 Preparing Computer for Disassembly...
- Page 57 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Removal & Replacement ROSIGNIA OTEBOOK LEGAL NOTICE TROUBLESHOOTING ZIF Connector The computer uses a zero insertion force (ZIF) to connect the keyboard and pointing Stick to the system board.
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Page 58: Preparing The Computer For Disassembly
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Preparing the computer for Disassembly Before beginning removal and replacement procedures, complete the following procedures: Disconnect AC power and any external devices. Remove the battery pack. Remove any PC Cards. Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. - Page 59 WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq Prosignia Series Portable Computers into the battery compartment. Do not force the battery pack into the bay if insertion does not occur easily.
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Page 60: Product Description
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System... - Page 61 procedures.
- Page 62 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Removing a device from the DualBay >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board...
- Page 63 procedures.
- Page 64 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Removing a device from the MultiBay >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board...
- Page 65 END OF SEQUENCE To replace a MultiBay device, reverse these procedures.
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Page 66: Removing The Hard Drive
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System... - Page 67 Next Step...
- Page 68 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Removing Modem, NIC, & Combo cards >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board...
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Page 69: Removing The Keyboard
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System... -
Page 71: Memory Module
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System... - Page 72 SEQUENCE To replace the memory module, reverse the previous procedures.
- Page 73 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System...
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Page 74: Removing The Rtc Battery
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System... -
Page 75: Display Panel Assembly
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System... - Page 76 prevent computer from tipping over during removal of the NOTE: display assembly, MultiBay device can be inserted into the computer MultiBay. Next Step...
- Page 77 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System...
- Page 78 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Preliminaries >Serial To remove the computer's Top cover complete the following steps: Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly...
- Page 79 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Removing the TouchPad or Pointing Stick Module >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button...
- Page 80 previous procedures.
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Page 81: System Board
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System... -
Page 82: Removing The Voltage Converter Board
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Removing the Voltage Converter Board >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover... - Page 84 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG ROSIGNIA OTEBOOK TROUBLESHOOTING Removal & Replacement System Board LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS 12 Carefully turn the computer over so the bottom is facing up. 13 Disconnect the system board's connector from the MultiBay Module,...
- Page 85 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG ROSIGNIA OTEBOOK TROUBLESHOOTING Removal & Replacement System Board LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS 14 Carefully turn the computer over so the top is facing up. 15 Remove the screw to the metal shield and lift the shield out of the...
- Page 86 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG ROSIGNIA OTEBOOK TROUBLESHOOTING Removal & Replacement System Board LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS 16 Remove the the port replicator's two standoff screws from the rear of the computer.
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Page 87: Cpu Cover
MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG ROSIGNIA OTEBOOK TROUBLESHOOTING Removal & Replacement CPU Cover LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS 6 Turn the computer so the bottom side is facing up. 7 Remove the eight screws from the bottom of the computer. -
Page 88: Removing The Top Cover
MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG ROSIGNIA OTEBOOK TROUBLESHOOTING Removal & Replacement Removing the Top Cover LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS 8 Turn the computer over, so the top side is facing 9 Remove one screw which secures the top cover to the computer's... - Page 89 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG ROSIGNIA OTEBOOK TROUBLESHOOTING Removal & Replacement Removing the Top Cover LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS 12 Carefully lift the top cover towards the front of the computer and disconnect the TouchPad or Pointing Stick (depending on...
- Page 90 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Display Panel Assembly 7 Remove one screw which secures the hinge cover to the computer and remove the hinge cover.
- Page 91 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG ROSIGNIA OTEBOOK TROUBLESHOOTING Removal & Replacement Display Panel Assembly LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS 8 Position the computer so the rear panel faces forward.
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Page 92: Removing The Led Cover
MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG ROSIGNIA OTEBOOK TROUBLESHOOTING Removal & Replacement Removing the LED Cover LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS 5 Position the computer so the front is facing you, and open the computer as far as it will open. - Page 93 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG ROSIGNIA OTEBOOK TROUBLESHOOTING Removal & Replacement Removing the Keyboard LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS 4 Slide the four tabs located along the top of the keyboard front of the computer.
- Page 94 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG ROSIGNIA OTEBOOK TROUBLESHOOTING Removal & Replacement Removing the Keyboard LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS 6 Disengage the ZIF connector remove the the keyboard flex cable 7 (For Pointing Stick models only) Disengage the...
- Page 95 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG ROSIGNIA OTEBOOK TROUBLESHOOTING Removal & Replacement Modem, NIC, & Combo cards LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS 5 Remove the two screws and carefully lift the card at an angle, towards the right side of the computer.
- Page 96 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG ROSIGNIA OTEBOOK TROUBLESHOOTING Removal & Replacement Removing the Hard Drive LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS 6 Slide the Hard drive towards the rear of the computer to disconnect it, and lift it out of the computer, using the plastic...
- Page 97 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Top Cover Buttons and Features: Pointing Stick Model ROSIGNIA OTEBOOK LEGAL NOTICE TROUBLESHOOTING Product Description HOW TO USE THIS GUIDE SPECIFICATIONS pointing Stick module & buttons pointing Stick module Return to Top Cover for...
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Page 98: Preliminary Steps
NOTE: Follow these steps to run Compaq Utilities: If you are running Compaq Utilities from the hard drive, turn on or restart the computer. Press F10 when the cursor appears in the upper-right corner of the screen. If you do not press F10 in time, restart the computer and try again. - Page 99 Utilities diskette in drive Turn on or restart the computer. Press Enter to accept. Select Prompted Diagnostics. After "Identifying System Hardware" completes, select Interactive Testing and follow the instructions on the screen. When the preliminary steps are completed, you are ready to run POST.
- Page 100 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Clearing the Power-on Password (CMOS) >Preliminaries >Clearing Password >POST >Compaq Utilities >Troubleshooting without Diagnostics >Contacting Compaq ROSIGNIA OTEBOOK PRODUCT DESCRIPTION TROUBLESHOOTING Troubleshooting LEGAL NOTICE HOW TO USE THIS GUIDE...
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Page 101: Post Error Messages
POST verifies that the system is >Clearing Password To run POST, complete the following steps: >POST Complete the >Compaq Utilities Turn on the computer. >Troubleshooting If POST does not detect any errors, the computer beeps once or twice to without indicate that POST has run successfully. -
Page 102: Fatal Error Messages
CMOS failure, run CMOS RAM has lost power. Diskette The diskette drive controller error controller failed to respond to the recalibrate command. Diskette track 0 The diskette drive failed cannot read track 0 of the diskette in the drive. Hard disk The hard drive controller error controller failed... - Page 103 Fatal errors emit a beep and may display a "FATAL" message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the Fatal error beep codes are listed at the end of this section.
- Page 104 8 S-S-L-P-S-S-L-P Internal RAM is faulty. Replace memory board or system board if memory on system board is faulty.
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Page 105: Selecting Computer Setup Or Compaq Diagnostics For
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Compaq Utilities contain several functions that determine if various computer >Preliminaries devices are recognized by the system and checks to see if the devices are >Clearing operating properly. -
Page 106: Using Computer Setup
Using Computer Setup All information and setting in Computer Setup are accessed from the File, Security, or Advanced menus. The items on each of these menus are described in this section. To use Computer Setup: Turn on or restart the computer. When the blinking cursor appears in the upper-right corner of the screen, press F10. -
Page 107: Selecting From The Advanced Menu
Device options Using Compaq Diagnostics for Windows When you access Compaq Diagnostics for Windows, a scan of all system components appears on the screen before the Compaq Diagnostic window opens. You can display more or less information from anywhere within Enable/disable DriveLock;... -
Page 108: Displaying System Information
Compaq Diagnostics for Windows by selecting Level on the menu bar. Compaq Diagnostics for Windows are designed to test Compaq components. Testing other components may be inconclusive. Displaying System Information To display system information: Select Start -> Settings -> Control Panel -> Compaq Diagnostics Select Categories, then select a category from the drop-down list. - Page 109 Click here to see Factory Default settings. Return to top.
- Page 110 Verify that all printer drivers have been installed for each application. Obtaining Update Information with Info Messenger Compaq Info Messenger allows you to set a customized search of the Compaq Web site. By registering for this utility, you can stay up to date with software and hardware information specific to your system.
- Page 111 If the problem appears related to a software application, check the documentation provided with the software. You may discover something you can resolve easily by yourself. If the condition persists, contact your Compaq authorized dealer or service provider. Click on a link below for Troubleshooting information regarding: >Audio...
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Page 112: Shipping Preparation
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Obtain the following information before contacting Compaq Support: >Preliminaries Product name >Clearing Password Product >POST Purchase date >Compaq Conditions under which the problem occurred Utilities Any error messages that have occurred >Troubleshooting... -
Page 113: Solving Audio Problems
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Without Diagnostics: Solving Minor Problems Click on a link below for Troubleshooting information on: >Audio >Keyboard >Battery >Modem >CD/DVD drive >PC Card >Diskette/LS >Power >Hard Drive >Screen >Infrared >USB Problem Computer does not... - Page 114 External microphone You are using the wrong does not work. type of microphone or microphone plug for the computer. The microphone may not be connected properly. Sound source not selected. Audio settings are not set correctly. Volume control on the computer is turned down.
- Page 115 PC Cards when not in use. Recalibrate the gauge. Restore power, then turn on the computer with the power switch. Contact your Compaq authorized service provider to replace the Real Time Clock battery. Recalibrate the battery. Replace the battery pack.
- Page 116 Insert a different disc. If you are running a version of Windows that was preinstalled by Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer.
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Page 117: Hard Drive Problems
Diskette is write-protected. Writing to the wrong drive. Not enough space is left on the diskette. Drive is disabled. Disable diskette write ability is turned on. System cannot A bootable diskette is not in start up from the drive. diskette or SuperDisk LS-120 Diskette bootability is disabled drive. -
Page 118: Solving Infrared Problems
Solving Infrared Problems Install the appropriate software on the second device, start the second device, and start the program on both computers. Your Compaq computer uses the IrDA communications protocol. Communication between infrared devices must use the same communications protocol. Check the... - Page 119 There is a parity conflict. Cannot transmit Direct sunlight, data. fluorescent light, or flashing incandescent light is close to the infrared connections. There is interference from other wireless devices. There is a physical obstruction in the way. One of the units was moved during data transmission.
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Page 120: Solving Keyboard Problems
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Without Diagnostics: Solving Minor Problems Click on a link below for Troubleshooting information on: >Audio >Keyboard >Battery >Modem >CD/DVD drive >PC Card >Diskette/LS 120 >Power >Hard Drive >Screen >Infrared >USB Problem... - Page 121 Call Waiting has not been disabled. There is noise or excessive traffic on the phone line. Modem not responding Modem is not set up correctly in system BIOS. Modem does not dial Telephone number is not correctly. entered correctly in the modem's dialing software.
- Page 122 Phone line noise causing Hang-up Delay S a disconnection. Register (S10) set too low. No dial tone Phone service is not connected to the telephone wall jack. The modem is not responding to commands from the computer keyboard. Change S10 default to 150. To set S10=150: 1.
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Page 123: Solving Pc Card Problems
An internal modem supports K56flex. To find an Internet service provider (ISP) that supports K56flex, go the Compaq Web site at www.compaq.com. The 56K protocol of an internal modem will fall back to lower speeds if the telephone line is too noisy for a high-speed connection. - Page 124 Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Before a new PC Card can be used, it may be necessary to perform an initial setup procedure.
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Page 125: Solving Power Problems
Mode to format the PC Card. Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Use the storage card in the computer. Return to the top. Solving Power Problems... -
Page 126: Solving Screen Problems
Problem Characters on computer display are dim. The brightness control is not set properly. You may have a screen saver or screen blanking utility installed. Screen timeout was initiated. System initiated Suspend after a user-defined timeout expired. Computer initiated a low battery Suspend or Hibernation. - Page 127 External device The operating system connected to a USB limits external devices connector does not connected by USB to two work. tiers which can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier.
- Page 128 MAINTENANCE & SERVICE GUIDE INDEX PAGE PRODUCT DESCRIPTION REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG Factory Default Settings for F10 Setup The following tables contain the factory default settings for F10 setup configuration. Enable POST Memory Test Keyboard Num Lock Hard drive boot sequence Boot display Language Serial port...
- Page 129 Screen Timeout: 3 minutes Suspend Time: disabled Hibernation Timeout: low battery Drive Timeout: always on Screen Timeout: always on Security Unchecked (Disabled) Unchecked (Disabled) Unchecked (Enabled) Unchecked (Enabled) Unchecked (Enabled) Password blank Password blank Unchecked (Enabled) Unchecked (Enabled) Compaq Utilities.
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Page 130: System Unit
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT >System Unit >Mass Storage Devices >Miscellaneous Parts >Documentation & Software ROSIGNIA OTEBOOK PRODUCT DESCRIPTION LEGAL NOTICE ILLUSTRATED PARTS CATALOG TROUBLESHOOTING Illustrated Parts Catalog System Unit HOW TO USE THIS GUIDE SPECIFICATIONS Description Display Panel Assembly 12.1"... - Page 131 Intel PIII 165102-001 500 MHz Intel PIII 177750-001 600 MHz with SpeedStep Intel PIII 177751-001 650 MHz with SpeedStep Voltge 152928-001 converter Board 10 Type-II 121895 -001 v.90 Modem Type-II 153207-001 modem/ NIC combo card 11 Hard Drive cover 12 Modem/NIC cover Items not pictured: Pointing...
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Page 132: Mass Storage Devices
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT >System Unit >Mass Storage Devices >Miscellaneous Parts >Documentation & Software ROSIGNIA OTEBOOK PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG TROUBLESHOOTING Illustrated Parts Catalog Mass Storage Devices LEGAL NOTICE HOW TO USE THIS GUIDE SPECIFICATIONS Description 1 Hard Drives... -
Page 133: Miscellaneous Parts
MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT >System Unit >Mass Storage Devices >Miscellaneous Parts >Documentation & Software In the above illustration, The RTC battery's size is not in NOTE: scale with the rest of the items. It was made larger to enhance its visibility. - Page 134 Dual bay dummy 1 each cover--flat Diskette drive 1 each cover MultiBay weight 1 each saver LED/button board 1 each cover Hard drive cover 1 each NIC/modem card 1 each cover System board 1 each shield Computer feet 2 each Hinge covers 2 each Rubber caps...
- Page 135 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >System Unit >Mass Storage Description Devices >Miscellaneous Parts QRCD, OS disk (disk 1 of 2) >Documentation & Software U.S. Germany France Italy Spain Sweden Japan Netherlands QRCD, Driver disk (disk 2 of 2) U.S., French,...
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Page 136: Quick Reference Guide
US edition ** Subscription orders are not available in Europe, the Middle East, and Africa. In other countries, contact your local Compaq office for availability. *** QuickFind is updated monthly. To complete the QuickFind part number, add the suffix from the table below for the desired month. If you do not... -
Page 137: Intelligent Manageability
Asset Management also enables the network administrator to remotely retrieve information from any Compaq computer connected to the network. The information can be used to assist in tracking and maintaining the computer and its components. It... -
Page 138: Fault Management
Asset control information retrieved from the computer includes: Manufacturer, model, and serial number of Compaq computers, monitors, hard drives, battery packs, memory boards, processor speeds, and operating systems Asset tag System board and ROM revision levels BIOS settings Diagnostic information: Diagnostics for Windows includes information on hard drives, ports, video, sound, and other components. -
Page 139: Security Management
Accessing Power Management In Windows 95, select Start -> Settings -> Control Panel -> Power to view or adjust settings in Power Properties. In Windows NT 4.0, select Compaq Power instead of Power In Windows 98, select Power Management. Power Management Levels To extend the life of batteries, use the Battery Conservation tab in Power Properties. - Page 141 MAINTENANCE & SERVICE GUIDE INDEX PAGE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management >Intelligent Manageability ROSIGNIA OTEBOOK PRODUCT DESCRIPTION TROUBLESHOOTING Product Description Right Side Components LEGAL NOTICE HOW TO USE THIS GUIDE...