Compaq  Presario,Presario 18XL191 User Manual
Compaq  Presario,Presario 18XL191 User Manual

Compaq Presario,Presario 18XL191 User Manual

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Before You
Begin
Pin
Assignments
Removal &
Replacement
Welcome to the Maintenance & Service Guide (MSG)
Welcome to the Maintenance and Service Guide (MSG) for Compaq Presario 1800XL Series
Notebook Computers. This online guide is designed to serve the needs of technicians whose
job is to repair Compaq products.
For copyright and trademark information, refer to the
your unit's serial number, to see symbol conventions, or to view technician's notes, see the
Preface. This MSG is updated online as needed.
For comments or questions about the contents of this MSG,
To report a technical problem, contact your Regional Support Center or IM Help Center.
For help on navigating in this guide, refer to
P
N
M
RESARIO
OTEBOOK
AINTENANCE AND
Presario 1800 Series
Models: XL180, XL181, XL182, XL183, XL185,
and XL190, XL191, XL192
Product
Description
Battery & Power
Management
Catalog
S
G
1800 S
ERVICE
UIDE
ERIES
Parts
Notice
section of this MSG. To locate
contact
Using this
Guide.
Specifications
Troubleshooting
MSG Index
Compaq.
1

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Summary of Contents for Compaq Compaq Presario,Presario 18XL191

  • Page 1 Models: XL180, XL181, XL182, XL183, XL185, Before You Begin Assignments Removal & Replacement Welcome to the Maintenance & Service Guide (MSG) Welcome to the Maintenance and Service Guide (MSG) for Compaq Presario 1800XL Series Notebook Computers. This online guide is designed to serve the needs of technicians whose job is to repair Compaq products.
  • Page 2: Using This Guide

    Presario 1800 Series Models: XL180, XL181, XL182, XL183, XL185, and XL190, XL191, XL192 Using this Guide To use this guide effectively, refer to the list of bookmarks at the left of the screen. These bookmarks help you navigate through the document quickly and easily. They are accessible from anywhere in the Maintenance and Service Guide (MSG).
  • Page 3: Before You Begin

    Presario 1800 Series Models: XL180, XL181, XL182, XL183, XL185, and XL190, XL191, XL192 Before You Begin Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
  • Page 4: Technician Notes

    Models: XL180, XL181, XL182, XL183, XL185, Preface This Maintenance and Service Guide is a troubleshooting guide for use as a reference when servicing the Compaq Presario 1800 Series Notebook Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1800 Series Notebooks without notice.
  • Page 5: Serial Number

    Models: XL180, XL181, XL182, XL183, XL185, Serial Number The unit’s serial number is required when requesting information or ordering spare parts. The serial number is located on the underside of the Notebook as shown below. Locating Additional Information The Compaq Presario 1800 Series Notebook Computer documentation set is available to support this product.
  • Page 6: Product Description

    Presario 1800 Series Models: XL180, XL181, XL182, XL183, XL185, and XL190, XL191, XL192 Product Description This chapter describes the features of each of the Presario 1800XL models. It also provides illustrations of the exterior components unique to these models. 1800 S RESARIO OTEBOOK AINTENANCE AND...
  • Page 7: Models And Features

    Models: XL180, XL181, XL182, XL183, XL185, Models and Features Compaq Presario 1800 Series Portable Notebooks Feature XL180 Display 15.0-in. TFT PIII 600MHz, Processor 256 Cache Hard Drive 6.0 GB CD or DVD 6X DVD Drive Drive 56.0 Kbps Data/ Modem Fax with PCI 10/100 TX Networking...
  • Page 8 Models: XL180, XL181, XL182, XL183, XL185, Front of Unit Description Display Release Latches Display Power (On/Off) Button Keyboard TouchPad RESARIO OTEBOOK AINTENANCE AND ERVICE Presario 1800 Series and XL190, XL191, XL192 Description Integrated Speakers Left TouchPad Button Scroll Up/Down Button Right TouchPad Button Model Number 1800 S...
  • Page 9: Internet Zone Buttons And Lights

    Models: XL180, XL181, XL182, XL183, XL185, Internet Zone Buttons and Lights Description AC Adapter Light Caps Lock Light Instant Internet Access Instant E-mail Access My Presario Instant Access Power Button RODUCT ESCRIPTION Presario 1800 Series and XL190, XL191, XL192 Description Instant Search Online Marketplace (U.S./Puerto Rico) Instant Answer (outside U.S.)
  • Page 10 Models: XL180, XL181, XL182, XL183, XL185, Front Bezel Components Description Previous Track Button Next Track Button Sleep Status Icon Power Status Icon Battery Charging Status Icon DisqPlay Status Icon RESARIO OTEBOOK AINTENANCE AND ERVICE Presario 1800 Series and XL190, XL191, XL192 Description Battery Gauge DisqPlay On/Off Button...
  • Page 11: Right-Side Components

    Models: XL180, XL181, XL182, XL183, XL185, Right-Side Components Description Battery Compartment PC Card Eject Button PC Card Slot Headphone Jack RODUCT ESCRIPTION Presario 1800 Series and XL190, XL191, XL192 Description Microphone Jack Modem Port Ethernet Port RESARIO OTEBOOK 1800 S AINTENANCE AND ERVICE UIDE...
  • Page 12: Left-Side Components

    Models: XL180, XL181, XL182, XL183, XL185, Left-Side Components Description Security Slot CD or DVD Drive CD/DVD Drive Eject Button RESARIO OTEBOOK AINTENANCE AND ERVICE Presario 1800 Series and XL190, XL191, XL192 Description CD or DVD Manual Eject Hole Diskette Drive Diskette Drive Eject Button 1800 S UIDE...
  • Page 13 Models: XL180, XL181, XL182, XL183, XL185, Underneath the Unit Description Pop-up Foot Serial Number Location RODUCT ESCRIPTION Presario 1800 Series and XL190, XL191, XL192 Description Memory Compartment Pop-up Foot RESARIO OTEBOOK 1800 S AINTENANCE AND ERVICE UIDE ERIES...
  • Page 14 Models: XL180, XL181, XL182, XL183, XL185, Rear Connectors Description Keyboard/Mouse Port AC Adapter Connector Parallel Port QuikDock Connector Fan Vent RESARIO OTEBOOK AINTENANCE AND ERVICE Presario 1800 Series and XL190, XL191, XL192 Description TV-Out Connector External Monitor Port Serial Ports Universal Serial Bus Port 1800 S UIDE...
  • Page 15 Models: XL180, XL181, XL182, XL183, XL185, Optional QuikDock Components Connectors Description Universal Serial Bus Port Universal Serial Bus Port Power (AC Adapter) Connector Keyboard/Mouse Port Keyboard/Mouse Port Parallel Port Game Port 10 P RODUCT ESCRIPTION Presario 1800 Series and XL190, XL191, XL192 Description QuikDock Interface Connector QuikDock Guide Posts...
  • Page 16: Specifications

    Models: XL180, XL181, XL182, XL183, XL185, Specifications Physical and Environmental Specification Height Depth Width Weight: with 14.1" TFT Display with 15.0" Display Battery Power Requirements: Nominal Operating Maximum Average Peak Operating AC Power Requirements: Operating Voltage Operating Current Operating Frequency Maximum Transient Operating Temperature*...
  • Page 17: System Interrupts

    Models: XL180, XL181, XL182, XL183, XL185, System Interrupts Hardware System Function IRQ0 System Timer IRQ1 Standard 101/102-Key or Microsoft Natural Keyboard IRQ2 Programmable Interrupt Controller IRQ3 Lucent 56K V.90 PCI DF Modem IRQ11 IRQ3 ACPI IRQ Holder for PCI IRQ Steering IRQ4 Communications Port (COM1)
  • Page 18 Models: XL180, XL181, XL182, XL183, XL185, System I/O Address I/O Address System Function (Shipping Configuration) 0000h - 000Fh Direct Memory Access Controller 0020h - 0021h Programmable Interrupt Controller 0040h - 0043h System Timer 0060h - 0060h Standard 101/102-Key or Microsoft Natural Keyboard 0061h - 0061h System Speaker 0062h - 0062h ACPI Embedded Controller 0064h - 0064h Standard 101/102-Key or Microsoft Natural Keyboard...
  • Page 19 Models: XL180, XL181, XL182, XL183, XL185, I/O Address System Function (Shipping Configuration) 03F8h - 03FFh Communications Port (COM1) 04D0h -04D1h Motherboard Resources 0CF8h - 0CFFh PCI Bus 1000h - 10FFh Lucent 56K V.90 PCI DF Modem 1400h - 143Fh ESS SOLO-1 PCI AudioDrive ®...
  • Page 20 Models: XL180, XL181, XL182, XL183, XL185, Memory Address F4101000h-F41010FFh F4200000h-F4200FFFh F4200000h-F5FFFFFFh F4220000h-F423FFFFh F5000000h-F5FFFFFFh F8000000h - FBFFFFFFh Intel FFF80000h - FFFFFFFFh Display Information 15.0-in. (Diagonal) Specifications TFT with LVDS Unit Height 9.48 in. (24.05 cm) Unit Width 12.43 in. (31.55 cm) Display Height 8.99 in.
  • Page 21: Memory Expansion

    Models: XL180, XL181, XL182, XL183, XL185, Memory Expansion Memory Expansion System Expansion Memory Board Memory 64 MB none 64 MB 32 MB 64 MB 64 MB 64 MB 128 MB 64 MB 256 MB Diskette Drive Diskette Drive Capacity per Diskette (High/Low) 1.44Mb/720 Kb Diskette Size Number of LED Indicators Number of Drives Supported...
  • Page 22: Hard Drive

    Models: XL180, XL181, XL182, XL183, XL185, Hard Drive Specification Drive Type Cylinders Heads Sectors per Track Bytes per Sector Seek Times (typical) Read/Write (incl. settling) Single track Full stroke Transfer Rate at Interface Ultra DMA mode (max) PIO mode CD or DVD Drive Specification Width Height...
  • Page 23: Battery Pack

    Models: XL180, XL181, XL182, XL183, XL185, Battery Pack Battery Pack Type Height Length Width Weight Discharge/Use Limit* Energy Circuit Voltage Capacity Power Temperature Requirements Operating Non-Operating Charging *The battery discharge/use limit changes depending on the power management settings, system components such as installed PC cards, and the applications in use.
  • Page 24: Pin Assignments

    Models: XL180, XL181, XL182, XL183, XL185, Pin Assignments This chapter provides the pin assignments for the Presario 1800XL Series Notebook connectors. For more information on connectors or external ports, refer to QuikDock Connectors. Note: The signals in all tables of this chapter are considered active high unless otherwise indicated by an asterisk (*).
  • Page 25: Serial Connector

    Models: XL180, XL181, XL182, XL183, XL185, Serial Connector Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready 9 Signal Ground Keyboard/Mouse Connector Signal Data 1 Data 2 Ground SSIGNMENTS Presario 1800 Series and XL190, XL191, XL192 Signal Data Set Ready Ready to Send Clear to Send Ring Indicator...
  • Page 26: Modem Connector

    Models: XL180, XL181, XL182, XL183, XL185, Modem Connector Signal Unused Ring Game Port Connector Signal RBTA RBTB RESARIO OTEBOOK AINTENANCE AND ERVICE Presario 1800 Series and XL190, XL191, XL192 Signal Unused Unused Unused Signal RBTC RMSO RBTD RMSI 1800 S UIDE ERIES SSIGNMENTS...
  • Page 27 Models: XL180, XL181, XL182, XL183, XL185, External VGA Monitor Port Signal Red Analog Green Analog Blue Analog Not connected Ground Ground Analog Ground Analog Ground Analog S-Video Connector Pin Signal Pin Signal Ground Ground SSIGNMENTS Presario 1800 Series and XL190, XL191, XL192 Signal Ground Monitor Detect...
  • Page 28 Models: XL180, XL181, XL182, XL183, XL185, TV-Out (Composite Video) Connector Signal Pin Signal Ground Composite Univeral Serial Bus (USB) Signal Data - RESARIO OTEBOOK AINTENANCE AND ERVICE Presario 1800 Series and XL190, XL191, XL192 Ground Signal Data + Ground 1800 S UIDE ERIES SSIGNMENTS...
  • Page 29 Models: XL180, XL181, XL182, XL183, XL185, QuikDock Connector Pin Signal Pin Signal Adapter Power Adapter Power Adapter Power Adapter Power Adapter Power Adapter Power Not Connected 28 Printer Data 0 Printer Data 1 Printer Data 2 Printer Data 3 Printer Data 4 Printer Data 5 Printer Data 6 Printer Data 7...
  • Page 30: Battery And Power Management

    Models: XL180, XL181, XL182, XL183, XL185, Battery and Power Management This chapter describes power management and proper battery operating practices for Presario 1800XL Series Notebooks. These practices include conservation of AC power and extending the operating life of the battery. The following sections also outline proper methods to start and shut down the Notebook in various situations.
  • Page 31 Models: XL180, XL181, XL182, XL183, XL185, Full Off Off mode consumes no power. However, the battery charges while the Notebook is in Off mode if the battery is installed and the Notebook remains plugged into external AC power. Note: Unsaved information is lost if the Notebook is shutdown without saving the data. To activate Off mode, click the Start button on the Windows taskbar, click Shut Down, and then select shutdown from the options.
  • Page 32: Power Settings

    Power Management from the Control Panel, and then click the Power Schemes tab. The default Power Schemes are Home/Office Desk, Portable/ Laptop, and Always On. Power Schemes can also be customized by changing the following options: System Standby: length of inactivity before the Notebook goes into Standby mode.
  • Page 33 Models: XL180, XL181, XL182, XL183, XL185, Alarms The Notebook can be set to alarm when the battery power level is reduced or when it reaches a critically low level. The Notebook can also be set to enter a low-power mode when the battery reaches a specific power level.
  • Page 34: Recovering From A Loss Of Electrical Power

    Models: XL180, XL181, XL182, XL183, XL185, Rebooting After a Lockup To reboot the Notebook when the keyboard is frozen or the screen is locked, press and hold down the Power ª button for at least four seconds; this causes a Manual Shutdown. Then, restart the Notebook with a single press of the Power If the Notebook still does not recover, press the Power to shut it down, and then remove the battery and unplug the AC power for at least 30...
  • Page 35 Models: XL180, XL181, XL182, XL183, XL185, Increasing Battery-Operating Life Battery pack operating life is affected by several variables. To avoid unnecessary replacement, consider the following when determining how long a charged battery pack should last: Power conservation settings • Hardware configuration •...
  • Page 36: Disposing Of A Used Battery Pack

    Models: XL180, XL181, XL182, XL183, XL185, Conditioning a Battery Pack Ä CAUTION: To avoid a loss of data, ensure that all information is saved before completely discharging the battery pack. To condition a battery pack, complete the following steps: 1. Plug in the AC adapter and allow the battery to charge until the fast charge arrow on the status display disappears.
  • Page 37: Troubleshooting

    Models: XL180, XL181, XL182, XL183, XL184, XL185, Troubleshooting This chapter covers troubleshooting and resolving common problems associated with Compaq Presario 1800XL Series Notebook Computers. The basic steps in troubleshooting include: 1. Preparing the Notebook for troubleshooting as outlined in 2. Performing the Power-On Self Test (POST) displayed Note: If the Notebook is unable to complete POST or an error message is displayed, skip...
  • Page 38: Preliminary Steps

    Models: XL180, XL181, XL182, XL183, XL184, XL185, Preliminary Steps Before running POST, complete the following steps: 1. If a Power-on password is established, type the password and press the Enter key. If you do not know the password, clear the password (See Password later in this chapter).
  • Page 39 Models: XL180, XL181, XL182, XL183, XL184, XL185, Clearing the Power-On Password Ä CAUTION: Clearing the Power-on password also removes all setup attributes that are programmed in the CMOS. If you do not know the Power-on password, clear it by performing the following steps: 1.
  • Page 40 Models: XL180, XL181, XL182, XL183, XL184, XL185, Power-On Self Test (POST) To run POST, complete these steps: Turn off the Notebook, then turn it on again. As soon as the Compaq logo appears press the ESC key to display the POST messages as they occur. Remember any POST error codes that are displayed.
  • Page 41 Models: XL180, XL181, XL182, XL183, XL184, XL185, XX000YZZ 201-Memory Error Probable Cause Memory failure 301-Keyboard Error Probable Cause Keyboard failure 304-Keyboard or System Unit Error Probable Cause Keyboard or system board error 601-Diskette Controller Error Probable Cause Mismatch in drive type or failure in the diskette controller 605-Diskette Drive Error...
  • Page 42: Compaq Diagnostics

    Models: XL180, XL181, XL182, XL183, XL184, XL185, 1782-Hard Drive Controller Probable Cause Hard drive controller failure Compaq Diagnostics Compaq Diagnostics utilities come pre-installed on 1800XL Series Notebook. Run the Diagnostic utilities to view or test system information and external devices. If Compaq Diagnostics is run from a diskette, ensure that the diagnostic program is version 10.11 or later.
  • Page 43 Models: XL180, XL181, XL182, XL183, XL184, XL185, Checkup (TEST) Checkup is included on the Compaq Diagnostics Diskette. Checkup determines if the various Notebook components and devices are recognized by the system and are functioning properly. You can display, print, or save the information generated by Checkup. Follow these steps to run Checkup: 1.
  • Page 44 Models: XL180, XL181, XL182, XL183, XL184, XL185, 10. Follow the on-screen instructions as the devices are tested. When testing is complete, the Test Option menu is displayed. 11. Exit the Test Option and Diagnostics menus. View System Information (INSPECT) The INSPECT utility provides information about the Notebook and installed or connected devices.
  • Page 45: Diagnostic Error Codes

    Models: XL180, XL181, XL182, XL183, XL184, XL185, Diagnostic Error Codes Diagnostic error codes are displayed if the system recognizes a problem while running the Compaq Diagnostics program. These error codes help identify subassemblies that may be damaged or defective. The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.
  • Page 46 Models: XL180, XL181, XL182, XL183, XL184, XL185, Error Code Description 101-xx CPU test failed 102-xx Coprocessor or Weitek Error 103-xx DMA page registers test failed 104-xx Interrupt controller master test failed 105-xx Port 61 error 106-xx Keyboard controller self-test failed 107-xx CMOS RAM test failed 108-xx...
  • Page 47 Models: XL180, XL181, XL182, XL183, XL184, XL185, Error Code Description 300-xx Failed ID Test 301-xx Failed Self-Test/Interface Test 302-xx Failed Individual Key Test 304-xx Failed Keyboard Repeat Test Error Code Description 401-xx Printer failed or not connected 402-xx Failed Port Test 403-xx Printer pattern test failed RESARIO...
  • Page 48 Models: XL180, XL181, XL182, XL183, XL184, XL185, Error Code Description 600-xx Diskette ID drive types test failed 601-xx Diskette format failed 602-xx Diskette read test failed 603-xx Diskette write, read, compare test failed 604-xx Diskette random read test failed 605-xx Diskette ID media failed 606-xx Diskette speed test failed...
  • Page 49 Models: XL180, XL181, XL182, XL183, XL184, XL185, Error Code Description 1701-xx Hard drive format test failed 1702-xx Hard drive read test failed 1703-xx Hard drive write/read/compare test failed 1704-xx Hard drive random seek test failed 1705-xx Hard drive controller test failed 1706-xx Hard drive ready test failed 1707-xx...
  • Page 50 Models: XL180, XL181, XL182, XL183, XL184, XL185, Error Code Description 501-xx Video controller test failed 502-xx Video memory test failed 503-xx Video attribute test failed 504-xx Video character set test failed 505-xx Video 80 x 25 mode 9 x 14 character cell test failed 506-xx Video 80 x 25 mode 8 x 8...
  • Page 51 Models: XL180, XL181, XL182, XL183, XL184, XL185, Error Code Description 2402-xx Video memory test failed 2403-xx Video attribute test failed 2404-xx Video character set test failed 2405-xx Video 80 x 25 mode 9 x 14 character cell test failed 2406-xx Video 80 x 25 mode 8 x 8 character cell test failed 2408-xx...
  • Page 52 Models: XL180, XL181, XL182, XL183, XL184, XL185, Error Code Description 2419-xx ECG/VGC ROM checksum test failed 2421-xx ECG/VGC 640 x 200 graphics mode test failed 2422-xx ECG/VGC 640 x 350 16 color set test failed 2423-xx ECG/VGC 640 x 350 64 color set test failed 2424-xx ECG/VGC monochrome text...
  • Page 53 Models: XL180, XL181, XL182, XL183, XL184, XL185, Error Code Description 3206-xx Audio System Internal Error Error Code Description 8601-xx Mouse test failed 8602-xx Interface test failed Error Code Description DVD or CD drive read test failed 1. Replace the DVD or CD media and 3301-xx 3305-xx DVD or CD drive seek test failed...
  • Page 54: Troubleshooting Without Diagnostics

    Models: XL180, XL181, XL182, XL183, XL184, XL185, Troubleshooting without Diagnostics This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information regarding: Audio Battery...
  • Page 55: Solving Minor Problems

    Models: XL180, XL181, XL182, XL183, XL184, XL185, Solving Minor Problems Some problems and possible solutions are outlined in the following tables. If the problem appears related to a software application, check the documentation provided with the software. Audio Solutions Common audio problems and solutions are listed in the following table. Problem Notebook does not beep after the Power-...
  • Page 56 Models: XL180, XL181, XL182, XL183, XL184, XL185, Problem Notebook is beeping and battery icon is blinking. Battery icon on the front of the unit blinks to indicate low-battery condition, but Notebook does not beep. Battery icon doesn’t light and battery pack won’t fast charge.
  • Page 57 Models: XL180, XL181, XL182, XL183, XL184, XL185, Problem Battery charge does not last as long as expected. Battery pack is warm to the touch after charging. Battery pack operating time is far less than the documented average operating time. RESARIO OTEBOOK AINTENANCE AND ERVICE...
  • Page 58 Models: XL180, XL181, XL182, XL183, XL184, XL185, CD and DVD Drive Solutions Some causes and solutions for CD and DVD drive problems are listed in the following table. Problem CD or DVD drive cannot read a Compact Disc or Digital Versatile Disc.
  • Page 59 Models: XL180, XL181, XL182, XL183, XL184, XL185, Problem Diskette drive cannot read a diskette. Cannot boot from diskette. Display Solutions This section lists some causes and solutions for common Notebook display and external monitor problems. You can perform a monitor self-test on an external VGA color or monochrome monitor by completing the following steps: 1.
  • Page 60 Models: XL180, XL181, XL182, XL183, XL184, XL185, Problem Display is blank and the Standby icon is flashing. Notebook display is blank and the screen on an external monitor displays information. Notebook display flashes or has garbled characters when Notebook is connected to external monitor.
  • Page 61 Models: XL180, XL181, XL182, XL183, XL184, XL185, Problem Backlight (brightness) cannot be adjusted with Fn+F7 or Fn+F8. This display panel has a continuous pattern across it (e.g., “jailbars” pattern), has a single color on it, or has garbled graphics across the entire panel.
  • Page 62 Models: XL180, XL181, XL182, XL183, XL184, XL185, Hard Drive Solutions Some causes and solutions for hard drive problems are listed in the following table. Ä CAUTION: To prevent loss of information, maintain an up-to-date backup of your hard drive in case of errors or failures. Problem Reading hard drive takes an unusually...
  • Page 63 Models: XL180, XL181, XL182, XL183, XL184, XL185, Keyboard/Numeric Keypad Solutions Some causes and solutions for keyboard/numeric keypad problems are listed in the following table. Problem Embedded numeric keypad on Notebook keyboard is disabled. Embedded numeric keypad is disabled and Num Lock function is Memory Solutions Some causes and solutions for memory problems are listed in the following table.
  • Page 64 Models: XL180, XL181, XL182, XL183, XL184, XL185, PC Card Solutions The following table lists some causes and solutions for PC Card problems. Problem When turned on, the Notebook does not beep when a PC Card is inserted. PC Card modem, fax, or network card does not work.
  • Page 65 Models: XL180, XL181, XL182, XL183, XL184, XL185, Problem PC Card modem or fax card does not work. Modem network PC Card does not work. Memory or storage PC Card does not work. RESARIO OTEBOOK AINTENANCE AND ERVICE Presario 1800 Series and XL190, XL191, XL192 PC Card Probable Cause...
  • Page 66 Models: XL180, XL181, XL182, XL183, XL184, XL185, Power Solutions Some causes and solutions for power problems are listed in the following table. See also Battery Pack/Gauge Solutions Problem Notebook will not turn on and the battery pack is not inserted. Notebook turned off while it was left unattended and the...
  • Page 67 Models: XL180, XL181, XL182, XL183, XL184, XL185, Printer Solutions If you experience problems printing, run a printer self-test. Refer to the documentation provided with the printer for instructions. If the self-test fails, the problem is associated with the printer, not the Notebook. To diagnose other printing problems, refer to the printing section of the application documentation.
  • Page 68 Models: XL180, XL181, XL182, XL183, XL184, XL185, TouchPad/Pointing Device Solutions The following table lists some causes and solutions for TouchPad/pointing device problems. Problem TouchPad or mouse does not work. External mouse does not work. TouchPad or mouse does not work even though the device is enabled in Windows.
  • Page 69: Shipping Preparation

    Models: XL180, XL181, XL182, XL183, XL184, XL185, Contacting Compaq Support Customers should provide the following information when contacting Compaq Reseller Support: Product name • Product serial number • Purchase date • Conditions under which the problem occurred • Any error messages that have occurred •...
  • Page 70: Removal And Replacement

    Models: XL180, XL181, XL182, XL183, XL185, Removal and Replacement This chapter details removing and replacing each component of the Presario 1800XL Notebook Computers. Electrostatic Discharge When removing or replacing parts, be careful to discharge static electricity before touching the Notebook’s internal components. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices and microcircuitry.
  • Page 71: Tool And Software Requirements

    Models: XL180, XL181, XL182, XL183, XL185, Tool and Software Requirements The following items are required to service the Notebook: Torx T-8 screwdriver • 5mm nut drivers (for screwlocks and standoffs) • Small standard screwdriver • Small Phillips screwdriver • Diagnostics software •...
  • Page 72 Models: XL180, XL181, XL182, XL183, XL185, ZIF Connector The 1800XL Series Notebooks use zero insertion force (ZIF) connectors on the system board. Ä CAUTION: A ZIF connector and its attached cable can be easily damaged. Handle only the connector slide when removing or replacing a cable. Never pull or twist on the cable while it is connected.
  • Page 73 Models: XL180, XL181, XL182, XL183, XL185, Cables Most cables used throughout the unit are ribbon cables. Cables must be handled with extreme care to avoid damage. Use the following precautions when handling cables to avoid damage to the cable and Notebook: Always handle cables by their connectors.
  • Page 74 Models: XL180, XL181, XL182, XL183, XL185, Hard Drive Ribbon Cable The position for the hard drive ribbon cable is shown below. Ä CAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the Notebook.
  • Page 75 Models: XL180, XL181, XL182, XL183, XL185, CD/DVD Ribbon Cable The ribbon cable position for the CD or DVD drive is shown below. Ä CAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the Notebook.
  • Page 76 Models: XL180, XL181, XL182, XL183, XL185, Diskette Drive Ribbon Cable The ribbon cable position for the diskette drive is shown below. Ä CAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the Notebook.
  • Page 77 Models: XL180, XL181, XL182, XL183, XL185, Speaker Assembly Cable The cable position for the speaker assembly is shown below. The cable is routed under the battery charger (voltage converter) board and under the edge of the system board. Ä CAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process.
  • Page 78 Models: XL180, XL181, XL182, XL183, XL185, Modem Cable The cable position for the modem is shown below. Ä CAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the Notebook.
  • Page 79 Models: XL180, XL181, XL182, XL183, XL185, Keyboard Ribbon Cable The ribbon cable position for the keyboard is shown below. Ä CAUTION: When servicing this Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the Notebook.
  • Page 80: Preparing The Notebook For Disassembly

    Models: XL180, XL181, XL182, XL183, XL185, Preparing the Notebook for Disassembly Before beginning the removal or replacement of any Notebook components, complete the following steps: 1. Disconnect the AC power source and any external devices. 2. Remove the QuikDock 3. Remove any PC Cards. 4.
  • Page 81 Models: XL180, XL181, XL182, XL183, XL185, Disconnecting the QuikDock To disconnect the Notebook from the QuikDock, complete the following steps: 1. Lift up the handle on top of the QuikDock. 2. Lift the Notebook straight up. 12 R EMOVAL AND EPLACEMENT Presario 1800 Series and XL190, XL191, XL192...
  • Page 82: Removing The Battery

    Models: XL180, XL181, XL182, XL183, XL185, Removing the Battery To remove the battery pack, complete the following steps: 1. Slide the battery compartment door down 2. Pull the battery from the chassis by the tab located on the end of the battery pack. To replace the battery, reverse these procedures.
  • Page 83 Models: XL180, XL181, XL182, XL183, XL185, Removing the Palmrest Cover with TouchPad Note: It is not necessary to remove the display panel assembly to access the interior components of the Notebook. To remove the Palmrest cover with TouchPad, complete the following steps: 1.
  • Page 84 Models: XL180, XL181, XL182, XL183, XL185, 4. Turn the Notebook over (right side up). 5. Pull the display release latches and open the display. 6. Lift up the front end of the Palmrest cover and remove it from the groove in the chassis.
  • Page 85 Presario 1800 Series Models: XL180, XL181, XL182, XL183, XL185, and XL190, XL191, XL192 7. Disconnect the flex cable from the ZIF Connector on the DisqPlay module. To replace the Palmrest cover, reverse these procedures. 16 R 1800 S EMOVAL AND EPLACEMENT RESARIO OTEBOOK...
  • Page 86: Removing The Keyboard

    Models: XL180, XL181, XL182, XL183, XL185, Removing the Keyboard To remove the keyboard, complete the following steps: 1. Prepare the Notebook for disassembly 2. Remove the Palmrest cover with TouchPad 3. Gently lift up the front of the keyboard and disconnect ZIF Connector on the system board and remove the keyboard.
  • Page 87 Models: XL180, XL181, XL182, XL183, XL185, Removing the Internet Zone Cover (Status Panel Assembly) Note: Illustrations may show parts removed that are not part of this procedure. It is necessary to remove only the parts listed in the written procedure. To remove the Internet Zone cover, complete the following steps: 1.
  • Page 88 Models: XL180, XL181, XL182, XL183, XL185, 3. Remove two innermost screws from the display hinges that secure the Internet Zone cover to the chassis. 4. Turn the unit upside down and remove the two screws located near the back of the Notebook that secure the Internet Zone cover to the chassis.
  • Page 89 Models: XL180, XL181, XL182, XL183, XL185, 5. Turn the unit over (right side up) and open the display. 6. Lift up one corner of the Internet Zone cover, piece) to release the snaps on the Internet Zone cover, and chassis. To replace the Internet Zone cover, reverse these procedures.
  • Page 90 Models: XL180, XL181, XL182, XL183, XL185, Removing the Internet Button Board Note: Illustrations may show parts removed that are not part of this procedure. It is necessary to remove only the parts listed in the written procedure. To remove the Internet button board, complete the following steps: 1.
  • Page 91 Presario 1800 Series Models: XL180, XL181, XL182, XL183, XL185, and XL190, XL191, XL192 4. Remove two screws securing the Internet button board and remove from the chassis. To replace the Internet button board, reverse these procedures. 22 R 1800 S EMOVAL AND EPLACEMENT RESARIO...
  • Page 92 Models: XL180, XL181, XL182, XL183, XL185, Removing the Heatspreader To remove the Heatspreader, complete the following steps: 1. Prepare the Notebook for disassembly 2. Remove the Palmrest cover with TouchPad 3. Remove the keyboard 4. Remove six screws from the Heatspreader and lift out of the chassis. To replace the Heatspreader, reverse these procedures.
  • Page 93: Removing The Modem

    Models: XL180, XL181, XL182, XL183, XL185, Removing the Modem To remove the modem, complete the following steps: 1. Prepare the Notebook for disassembly 2. Remove the Palmrest cover with TouchPad 3. Remove the keyboard 4. Remove the Internet Zone cover 5.
  • Page 94: Removing The Hard Drive

    Models: XL180, XL181, XL182, XL183, XL185, Removing the Hard Drive Note: Illustrations may show parts removed that are not part of this procedure. It is necessary to remove only the parts listed in the written procedure. To remove the hard drive, complete the following steps: 1.
  • Page 95 Presario 1800 Series Models: XL180, XL181, XL182, XL183, XL185, and XL190, XL191, XL192 Removing the Hard Drive Mounting Brackets To remove the hard drive mounting brackets, remove two screws from each of side of the hard drive. To replace the hard drive and mounting brackets, reverse these procedures. 26 R 1800 S EMOVAL AND...
  • Page 96 Models: XL180, XL181, XL182, XL183, XL185, Removing the DisqPlay Module Note: Illustrations may show parts removed that are not part of this procedure. It is necessary to remove only the parts listed in the written procedure. To remove the DisqPlay module, complete the following steps: 1.
  • Page 97: Removing The Processor

    Models: XL180, XL181, XL182, XL183, XL185, Removing the Processor To remove the processor, complete the following steps: 1. Prepare the Notebook for disassembly 2. Remove the Palmrest cover with TouchPad 3. Remove the keyboard 4. Remove the Heatspreader 5. If the processor matches the one shown below, proceed with step a below. If the processor does not match the one shown, skip step a and proceed with step b on the next page.
  • Page 98 Models: XL180, XL181, XL182, XL183, XL185, b. With standard screwdriver, turn screw counter-clockwise toward “0” and lift processor from the chassis. To replace the processor, complete the following: 1. Fully align the processor connector with the system board connector. 2. Press down carefully on the processor directly over the connectors to seat the processor.
  • Page 99 Models: XL180, XL181, XL182, XL183, XL185, Removing the CD/DVD Drive To remove the CD/DVD Drive, complete the following steps: 1. Prepare the Notebook for disassembly 2. Remove the Palmrest cover with TouchPad 3. Remove the keyboard 4. Remove the Heatspreader 5.
  • Page 100 Models: XL180, XL181, XL182, XL183, XL185, 6. Turn the unit over (right side up) and remove the two screws located at the back of the CD/DVD drive. 7. Disconnect the CD/DVD drive cable and push forward from the back of the drive to slide the drive out of the chassis.
  • Page 101 Models: XL180, XL181, XL182, XL183, XL185, Removing the Display Panel Assembly Note: Illustrations may show parts removed that are not part of this procedure. It is necessary to remove only the parts listed in the written procedure. To remove the display panel assembly, complete the following steps: 1.
  • Page 102 Models: XL180, XL181, XL182, XL183, XL185, 4. Remove the two outermost screws securing the display panel to the chassis. 5. Remove the display assembly from the chassis. To replace the display panel, reverse these procedures. RESARIO OTEBOOK AINTENANCE AND ERVICE Presario 1800 Series and XL190, XL191, XL192 1800 S...
  • Page 103 Models: XL180, XL181, XL182, XL183, XL185, Removing the Upper CPU Cover To remove the upper CPU cover, complete the following: 1. Prepare the Notebook for disassembly 2. Remove the Palmrest cover with TouchPad 3. Remove the keyboard 4. Remove the Heatspreader 5.
  • Page 104 Models: XL180, XL181, XL182, XL183, XL185, Removing the Fan Assembly To remove the fan assembly, complete the following: 1. Prepare the Notebook for disassembly 2. Remove the Palmrest cover with TouchPad 3. Remove the keyboard 4. Remove the Heatspreader 5. Remove the Internet Zone cover 6.
  • Page 105 Models: XL180, XL181, XL182, XL183, XL185, To remove the fan gasket, pull the gasket from the fan. To replace the fan assembly and gasket, reverse these procedures. Important: When replacing the fan assembly ensure that the arrow (located on the side of the fan near the connector) is pointing inward.
  • Page 106 Models: XL180, XL181, XL182, XL183, XL185, Removing the Real Time Clock Battery Ä CAUTION: Removing the RTC battery all setup attributes that are programmed in the CMOS. To remove the RTC battery, complete the following steps: 1. Prepare the Notebook for disassembly 2.
  • Page 107 Models: XL180, XL181, XL182, XL183, XL185, 9. Locate the RTC battery on the system board behind the CD/DVD drive near the back of the unit. 10. Using your fingers or a small, non-metallic object, gently pry the RTC battery upward and remove it from the battery socket.
  • Page 108: Removing The Diskette Drive

    Models: XL180, XL181, XL182, XL183, XL185, Removing the Diskette Drive To remove the diskette drive, complete the following steps: 1. Prepare the Notebook for disassembly 2. Remove the Palmrest cover with TouchPad 3. Remove the keyboard 4. Remove the Heatspreader 5.
  • Page 109 Models: XL180, XL181, XL182, XL183, XL185, 12. Remove the screw that connects the diskette drive bracket to the chassis. 13. Disconnect the diskette drive data cable from the and lift the diskette drive from the chassis. To replace the diskette drive, reverse these procedures. Ä...
  • Page 110 Models: XL180, XL181, XL182, XL183, XL185, Removing the Battery Charger Board (Voltage Converter Board) To remove the battery charger board, complete the following: 1. Prepare the Notebook for disassembly 2. Remove the Palmrest cover with TouchPad 3. Remove the keyboard 4.
  • Page 111: Removing The Speaker Assembly

    Models: XL180, XL181, XL182, XL183, XL185, Removing the Speaker Assembly To remove the speaker assembly, complete the following: 1. Prepare the Notebook for disassembly 2. Remove the Palmrest cover with TouchPad 3. Remove the keyboard 4. Remove the Heatspreader 5. Remove the Internet Zone cover 6.
  • Page 112 Models: XL180, XL181, XL182, XL183, XL185, 11. Disconnect the speaker cables from the system board and lift the speaker assembly from the chassis. To replace the speaker assembly, reverse these procedures. Ä CAUTION: When replacing the speaker assembly, ensure that the Speaker Assembly Cable placement can damage the Notebook.
  • Page 113: Removing The System Board

    Models: XL180, XL181, XL182, XL183, XL185, Removing the System Board To remove the system board, complete the following steps: 1. Prepare the Notebook for disassembly 2. Remove the Palmrest cover with TouchPad 3. Remove the keyboard 4. Remove the Heatspreader 5.
  • Page 114 Models: XL180, XL181, XL182, XL183, XL185, 17. Remove the five standoffs from the system board. Note: The four remaining standoffs located on the system board may be left in place. 18. Remove the two screws from the CD/DVD drive mounting rail and lift the mounting rail from the system board.
  • Page 115 Models: XL180, XL181, XL182, XL183, XL185, 19. Remove four screws from the system board. 20. Lift up the front and pull forward to remove the system board from the chassis. To replace the system board, reverse these procedures. Important: Before replacing the system board, remove all remaining cables. 46 R EMOVAL AND EPLACEMENT...
  • Page 116: Removing The Memory Module

    Models: XL180, XL181, XL182, XL183, XL185, Removing the Memory Module To remove the memory module, complete the following steps: 1. Prepare the Notebook for disassembly 2. Close the display and turn the Notebook over (upside down). 3. Remove the screw from the memory module door. 4.
  • Page 117 Presario 1800 Series Models: XL180, XL181, XL182, XL183, XL185, and XL190, XL191, XL192 48 R 1800 S EMOVAL AND EPLACEMENT RESARIO OTEBOOK AINTENANCE AND ERVICE UIDE ERIES...
  • Page 118: Illustrated Parts Catalog

    Models: XL180, XL181, XL182, XL183, XL185, Illustrated Parts Catalog RESARIO OTEBOOK AINTENANCE AND ERVICE Presario 1800 Series and XL190, XL191, XL192 This chapter provides illustrations of the spare parts for Presario 1800XL Series Notebook Computer. The Notebook serial number is required when customers request information or order spare parts.
  • Page 119 Models: XL180, XL181, XL182, XL183, XL185, System Units LLUSTRATED ARTS ATALOG Presario 1800 Series and XL190, XL191, XL192 Description Keyboards Palmrest Cover w/ TouchPad and Button Board CPU Cover w/ Power Switch Speaker Assembly w/Cables Enclosure Base (I) Enclosure Base (II) Battery Pack Li-Ion Enhanced 138184-001 Button Board Cover (not shown)
  • Page 120 Models: XL180, XL181, XL182, XL183, XL185, System Boards RESARIO OTEBOOK AINTENANCE AND ERVICE Presario 1800 Series and XL190, XL191, XL192 Description Heatspreader Heatspreader Modem 56K Data/Fax w/o SRAM Voltage Converter Board (battery charger) Processors PIII 500MHz 256K Cache MMC-2 uPGA2 PII 600MHz 256K Cache uPGA2 C500MHz 128K Cache...
  • Page 121: Display Panel Assembly

    Models: XL180, XL181, XL182, XL183, XL185, Display Panel Assembly Mass Storage Devices LLUSTRATED ARTS ATALOG Presario 1800 Series and XL190, XL191, XL192 Description 15.0” TFT/LVDS Display Panel Description Hard Drives 6.0 GB 12.0 GB 1.44-MB Diskette Drive DVD Drives 24X CD-ROM Drive (not shown) CD-R/W Drive (not shown)
  • Page 122 Models: XL180, XL181, XL182, XL183, XL185, Miscellaneous Cables RESARIO OTEBOOK AINTENANCE AND ERVICE Presario 1800 Series and XL190, XL191, XL192 Miscellaneous Cable Hard Drive Cable CD/DVD Drive Cable Diskette Drive Cable Status Panel Cable DisqPlay LCD Cable Modem Cable (not shown) TouchPad Cable (not shown) *Kit includes one of each unless quantity specified.
  • Page 123 Models: XL180, XL181, XL182, XL183, XL185, Miscellaneous Hardware Kit LLUSTRATED ARTS ATALOG Presario 1800 Series and XL190, XL191, XL192 Description Miscellaneous Hardware Kit 138160-001 Hard Drive Mounting Bracket (right) Hard Drive Mounting Bracket (left) Reinforcement Bracket RESARIO OTEBOOK Part No. 1800 S AINTENANCE AND ERVICE...
  • Page 124 Models: XL180, XL181, XL182, XL183, XL185, Miscellaneous Plastics RESARIO OTEBOOK AINTENANCE AND ERVICE Presario 1800 Series and XL190, XL191, XL192 # Description Miscellaneous Plastics Battery Pack Door Memory Module Cover PCMCIA Door Display Hinge Cover (Right) Display Hinge Cover (Left) CD Drive Guide Latch (right) (qty.
  • Page 125: Miscellaneous Parts

    Models: XL180, XL181, XL182, XL183, XL185, Miscellaneous Parts Documentation and Software Item Win98 2nd Edition Manual Kit Win2000 Professional Manual Kit 164286-001 Emergency Recovery CD Kit QuickRestore Kit Win98 Reference Guide Features Guide LLUSTRATED ARTS ATALOG Presario 1800 Series and XL190, XL191, XL192 AC Adapter QuikDock (Port Replicator)
  • Page 126 Models: XL180, XL181, XL182, XL183, XL185, Configure To Order (CTO) Parts Description Display 14.1" TFT 15.0" TFT LVDS 15.0" TFT LVDS M D(Special) Processors Pentium III 450 w/128 Cache (uPGA2) Pentium III 450 w/256 Cache (uPGA2) Pentium III 500 w/256 Cache (uPGA2) Pentium III 600 w/256 Cache (uPGA2) Pentium III 650 w/256 Cache (uPGA2) Pentium III 700 w/256 Cache (uPGA2)
  • Page 127 Models: XL180, XL181, XL182, XL183, XL185, Description Hard Drive 06.0-GB 12.0-GB 18.0-GB 30.0-GB Port Replicator (Quick Dock) Base Unit Floppy, 64M, 56K, ATI8M-US Battery Li-ON 3.6 AHr Software Windows 98 Windows 2000 Word 2000 Software Bundle FHC Package SBE Package PRO Package 10 I LLUSTRATED...

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