Call Parking; Forwarding Calls - Polycom vvx300 Instructions Manual

POLYCOM vvx300 & vvx310

CALL PARKING

Call parking is a feature that allows a person to put the call on hold at one
telephone and continue the conversation by dialing an internal number from
another locally enabled telephone.
USES OF CALL PARKING
•If the desired called party is not the person who picked up the call, and the
desired called party is at another location, the person who picked up the call
may park the call and then asked the desired called party to retrieve the call.
•During a conversation, a person may need to go to another office for some
reason (for example, to retrieve an important file); parking the call allows this
person to continue the conversation after arriving at the other office.
•During a conversation, a person may need to contine a call on a conference
phone. Parking the call allows you to put the call on hold and contine the
conversation on a conference phone.
Parking a Call:
•With the call on the line, select the Park Soft Key.
•You will then be given an internal number that can be used to retrieve the call
from another locally enabled phone (usually 701, but could be 702 depend-
ing on how many calls are parked. System has 20 parking slots). The system
default is 60 seconds on park and the parked call will ring you back. You can
simply repark the call if needed. Tech support can add more time if you need
it.
Retrieve a Parked Call:
•Using the dialpad, enter the internal number that was given when the call was
parked (usually 701) and select the Send or Dial Soft Key to retrieve the call at
any other locally enabled phone.
Note: Once you picked up a parked call you can not repark it. If you need to
repark a call that you retieved you need to press Transfer and 700 and #.
FORWARDING CALLS (This feature is not enabled by defualt,
please email support@nthonet.com and we can enable the fea-
ture on your extension.)
Types of Call Forwarding:
• Unconditional — To forward all incoming calls.
• Busy — To forward calls that arrive when you're already in a call or if you
press the dynamic sofkey "Reject" on your phone.
• No Answer — To forward all unanswered incoming calls or if you press the
dynamic sofkey "Ignore" on your phone.
• Line Unavailable — To forward calls If you desk phone is offline becasue
the internet is down or a power outage.
Log into the voicemail web portal to add the number to call for one or more of
these conditions. Once the numbers have been added you can turn them on
or off via the voicemail web portal.
To enable Unconditional call forwarding from your phone: Press *71 and Dial
To disable Uncondtional call forwarding from your phone: Press *72 and Dial
Note: Email tech support and they will enter your number into the call forward
system for you so simply enabling and disabling from the phone can be done
without a need to log in.
Technical Support: Support@NthoNet.com