Nortel Express Call Center User Manual page 616

Glossary
trunk
A communications link between a PBX and the public central office, or between
PBXs. Various trunk types provide services such as Direct Inward Dialing (DID
trunks), ISDN, and Central Office connectivity.
U
utility
A program that performs a specific task, usually related to managing system
resources. Operating systems contain a number of utilities for managing disk
drives, printers, and other devices.
V
voice port
A connection from a telephony port on the switch to a port on the IVR system.
Voice Services
A Voice Services card installed in the Meridian 1 switch, which provides front-
end voice processing capability to Symposium Express Call Center. Customer-
entered data in the form of digits entered through phoneset keys can be collected
and used in call treatments. These treatments include recorded announcements,
menu options, and screen pops.
W
WAN
See also Wide area network.
Wide area network
A computer network that spans a relatively large geographical area. Typically, a
WAN consists of two or more local area networks (LANs). The largest WAN in
existence is the Internet.
616
Standard 2.0
Symposium Express Call Center