Nortel Express Call Center User Manual page 379

March 2005
Site
Description:
during installation.
varchar
Type:
Length:
SiteID
Description:
which is assigned by the server.
int
Type:
Length:
TalkTime
Description:
Symposium Express Call Center, ACD, and NACD calls for this application.
This statistic includes hold time.
Triggers:
caller hangs up or the agent releases the call.
Pegging:
at the end of an interval), and when the call terminates.
int
Type:
Length:
Time
Description:
char
Type:
Length:
Timestamp
Description:
information about the format of the time stamp in interval, daily, weekly, or
monthly views, see "Overview of summarized historical statistics" on page 358.
smalldatetime
Type:
Length:
Reports and Displays Guide
The name of the Symposium Express Call Center site, as assigned
30
A unique identifier for the Symposium Express Call Center site,
4
The total time an agent spends on the phoneset answering
Talk time begins when the call is answered. Talk time ends when the
Talk time is pegged at the end of the interval (for calls that are active
4
The time when the data was pegged.
5
The date and time when the data was pegged. For more
4
Data dictionary
379