Nortel Express Call Center User Manual page 262

Standard reports
RealTimeStatCollection
!
Template
config1.rpt
!
Historical Collection fields
Report field
Application
CDN
Skillset
Activity Code
DNIS
Trunk
Route
RAN/Music Route
Agent Performance
Agent By-Application
Agent By-Skillset
Agent Login/Logout
IVR ACD-DN Statistics
IVR Port Statistics
IVR Port Login/Logout
Network Call
Network Out Call
262
View field/Formula
HistoricalStatCollection.Application
HistoricalStatCollection.CDN
HistoricalStatCollection.Skillset
HistoricalStatCollection.ActivityCode
HistoricalStatCollection.DNIS
HistoricalStatCollection.Trunk
HistoricalStatCollection.Route
HistoricalStatCollection.RANMusicRoute
HistoricalStatCollection.AgentPerformance
HistoricalStatCollection.AgentByApplication
HistoricalStatCollection.AgentBySkillset
HistoricalStatCollection.AgentLogin
HistoricalStatCollection.IVR
HistoricalStatCollection.IVRPort
HistoricalStatCollection.IVRPortLogin
Not applicable.
Not applicable.
Standard 2.0
Symposium Express Call Center