Nortel Express Call Center User Manual page 511

March 2005
IVRPortLogin
Description:
group will be collected.
char
Type:
Length:
RANMusicRoute
Description:
will be collected.
char
Type:
Length:
Route
Description:
collected.
char
Type:
Length:
Skillset
Description:
collected.
char
Type:
Length:
SkillsetByAgent
Description:
will be collected.
char
Type:
Length:
SkillsetState
Description:
Reports and Displays Guide
Shows whether statistics in the IVR port login and logout statistics
1
Shows whether statistics in the RAN/Music route statistics group
1
Shows whether statistics in the route statistics group will be
1
Shows whether statistics in the skillset statistics group will be
1
Shows whether statistics in the agent by skillset statistics group
1
Not used in this version.
Data dictionary
511