Nortel Express Call Center User Manual page 459

March 2005
Triggers:
reassigned (while logged on) to the skillset and ends when the agent logs off or
is reassigned out of the skillset.
int
Type:
Length:
Linkages with other statistics groups
You can link skillset statistics to other statistics groups to generate customized
reports. For more information, see "When statistics are cumulated" on page 361.
The following table shows the statistics groups to which skillset statistics can be
linked, as well as the data fields used as linkage keys.
Note: You must specify both of these fields as your linkage key, in the specified
order.
IF you are generating a custom
report using
ActivityCodeStat
AgentByApplicationStat
AgentBySkillsetStat
ApplicationStat
Reports and Displays Guide
The logon time begins when an agent logs on to the skillset or is
4
THEN the linkage key data field is
Timestamp
ApplicationID
Timestamp
ApplicationID
Timestamp
SkillsetID
Timestamp
ApplicationID
Data dictionary
459