DSPM Defender Micro Elite Maintenance Manual page 32

7. SERVICES
7.1. SERVICE PROGRAM DESCRIPTIONS
TOS Equipment Turn On Service WITHOUT On Site Warranty
✽ Equipment Turn On Service is for customer that would like to have start-up performed without adding additional
coverage to the of the equipment warranty.
✽ This coverage can be performed as an On-Site Startup Service for any DSPM product.
✽ All parts and labor to repair if NOT covered under a current Warranty or Service Plan and will be billed from DSPM
current rates unless covered by a current warranty or service plan.
CI Certification Inspection Visit
✽ The Certification/Inspection is a service provided to certify equipment capable is placed under a warranty/service
plan.
✽ The Certification Inspection is complete when all repairs are completed
✽ The Certification Inspection is billed at DSPM current hourly rates based on time of day and day of week service is
performed.
✽ All part needed to complete the repairs are billed from DSPM current list prices.
SW58 Extended On-Site Warranty 8-5 Mon.-Fri.
✽ This Extended Warranty Plan is to be purchased while the equipment is still under current warranty coverage, or
after approval by DSPM and a Certification Inspection by DSPM.
✽ This plan covers all replacement parts and labor including travel time and expenses for all emergency calls to ser-
vice the unit. All service calls will be made between 8:00 a.m. and 5:00 p.m. and will be limited to Monday through
Friday with the exception of the DSPM's designated holidays.
✽ If the Customer requests remedial maintenance outside of the contracted coverage or preventive maintenance,
DSPM will provide this service. This service will be charged to the Customer at DSPM's standard hourly rates in
effect at the time of the service, and will be subject to an available field engineer.
✽ DSPM will provide all replacement parts for parts that are found defective during emergency service calls. If re-
placed parts are used from any Customer- spare parts kit, DSPM will replace them to the Customer-owned spare
parts kit with no charges to the Customer.
✽ DSPM will include installation of any changes for safety reasons and at DSPM option, install any factory enhance-
ments and upgrades, and reliability changes or improvements during the emergency service call. Uninterruptible
Power Systems (UPS) and Emergency Lighting Inverter's batteries are NOT warranted under this plan unless spec-
ified. DSPM will provide the maintenance and testing for the batteries at DSPM's the hourly rates in effect for DSPM.
DSPM unless specified otherwise in contract, will NOT provide Battery replacements but will assist the customer in
the replacement of the batteries through the battery manufacturers warranty.
Title: Micro Elite Maintenance's Manual
32
Doc No.: #074-1005-02
Description: Emergency Lighting Inverter User's Manual
Rev: NR
Date: 02/26/2022
Phone : 1.877.DSPM.POWER-1.877.377.6769
Fax: 1.877.DSPM.POWER-1.877.377.6769
Website: www.dspmanufacturing.com
E-Mail: techsupport@dspmanufac-