Barbecook CARLO User Manual page 13

7.5. Ordering spare parts
Parts that are exposed to fire or intense heat will eventually
need to be replaced.
How to order spare parts:
1. Find the reference number of the part you need. There is a
list of all reference numbers under the exploded drawings in
the second part of this guide and at www.barbecook.com.
If you have registered your appliance online, the correct
list will automatically appear in your MyBarbecook
account. You can also order spare parts via your
account.
2. Order the spare part via www.barbecook.com or at your
point of sale. Parts under warranty can only be ordered via
your point of sale.
8. WARRANTY
8.1. Covered
Your appliance has a two-year warranty, starting from
the date of purchase. This warranty covers all manufacturing
defects, provided that:
• You have used, assembled and maintained your appliance
according to the instructions in this manual. Damage
resulting from misuse, incorrect assembly, or improper
maintenance is not regarded as a manufacturing defect.
• You can present the receipt and the unique serial number of
your appliance. This serial number consists
of 16 digits. The serial number is stated:
- on this manual
- on the appliance's packaging
- on the bottom of the foot of the appliance
• The Barbecook quality department will confirm that the
parts are defective and that they proved defective under
normal use, correct assembly, and proper maintenance.
If one of these conditions is not fulfilled, you are not covered
by the warranty. In all cases, the warranty is limited to the
repair or replacement of defective parts.
9. RECTIFYING PROBLEMS
Problem
The ventilator is not working properly
A metal part is deformed
8.2. Not covered
The following damage and defects are not
covered by the warranty:
• Normal wear and tear (rust, deformation, discoloration, etc.)
of parts that are directly exposed to fire or intense heat.
These parts will need to be replaced from time to time.
• Visual irregularities that are inherent to the manufacturing
process. These irregularities are not regarded as
manufacturing defects.
• All damage caused by inadequate maintenance, improper
storage, incorrect assembly, or modifications made to the
pre-assembled parts.
• All damage caused by the misuse of the appliance (not
using it according to the instructions in this manual, using it
for commercial purposes, using it as a fire basket etc.).
• All consequential damage caused by careless or non-
compliant use of the appliance.
• Rust or discoloration as a result of external factors, use of
aggressive cleaning products, exposure
to chlorine etc. This damage is not regarded as a
manufacturing defect.
Potential causes
• The batteries are almost empty or
inserted incorrectly
• The ventilator is broken
• The ventilator setting is too low
• Exposure to fire or intense heat
www.barbecook.com
Solutions
• Replace or reinsert the batteries
• Order a new ventilator.
See "7.5. How to order spare parts"
• Turn the knob to the highest setting
and then decrease
• Some deformation is normal and does
not require any action. If the part is
excessively deformed, order a spare
part.
See "7.5. How to order spare parts"
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