Warranty And Service Support; Warranty Period And Return Instructions; After Warranty Period - Motorola ST7000 Basic Service Manual

Warranty and Service Support

Motorola Solutions offers long term support for its products. This support includes full exchange and/or
repair of the product during the warranty period, and service/repair or spare parts support out of
warranty.

Warranty Period and Return Instructions

The terms and conditions of warranty are defined fully in the Motorola Solutions Dealer or Distributor or
Reseller contract. These conditions may change from time to time and the following notes are for
guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, a check of the product should be performed prior to shipping the unit back to Motorola
Solutions. This is to ensure that the product has been correctly programmed or has not been subjected
to damage outside the terms of the warranty.
Prior to shipping any radio back to the appropriate Motorola Solutions warranty depot, please contact
Customer Resources or your Motorola Solutions dealer, distributor or reseller. All returns must be
accompanied by a Warranty Claim Form, available from your Customer Service representative or
Motorola Online (MOL) or your Motorola Solutions dealer, distributor or reseller. Products should be
shipped back in the original packaging, or correctly packaged to ensure no damage occurs in transit.

After Warranty Period

After the Warranty period, Motorola Solutions continues to support its products.
• Motorola Solutions Regional Radio Support Centers offer a repair service to both end users and
dealers at competitive prices.
• Dealers who are technically capable of performing fault analysis and repair can purchase individual
parts and modules from the Radio Products and Solutions Organization (RPSO).
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