Mercedes-Benz CLS Operator's Manual page 295

292 MBUX multimedia system
Overview of the Mercedes-Benz emergency call
system
The Mercedes-Benz emergency call system can
help to decisively reduce the time between an
accident and the arrival of emergency services at
the site of the accident. It helps locate an acci-
dent site in places that are difficult to access.
An emergency call can be made automatically
( page 292) or manually (
/ /
make emergency calls if you or others are in need
of rescue. Do not make an emergency call in the
event of a breakdown or a similar situation.
You can find more information on the regional
availability of the Mercedes-Benz emergency call
system at: https://www.mercedes-benz-
mobile.com/extra/ecall/
Messages on the display
The following messages appear in the display:
SOS NOT READY: the vehicle is not switched
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on or the emergency call system is malfunc-
tioning . This does not necessarily indicate
complete failure of the emergency call system.
Emergency calls can still be transmitted.
The display only refers to the vehicle and does
not take account of the availability of mobile
phone networks and the Mercedes-Benz emer-
gency call centre.
The functional readiness of the emergency call
system on the vehicle can be seen when the
SOS NOT READY
vehicle is switched on.
G: the icon appears in the display during
page 293). Only R
an active emergency call.
%
If there is a malfunction of the emergency call
system, the loudspeakers, microphone, airbag
or the SOS button, for example, are faulty.
You can recognise a fault in the emergency
call system by the following displays:
A corresponding message will also appear
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in the Instrument Display.
The Me button lights up red continuously.
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display disappears once the
Triggering an automatic Mercedes‑Benz emer-
gency call
Requirements:
The vehicle is switched on.
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The starter battery is sufficiently charged.
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The Mercedes‑Benz emergency call system trig-
gers an emergency call automatically in the fol-
lowing cases:
After activation of the restraint systems such
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as airbags or seat belt tensioners after an
accident
The emergency call has been made:
A voice connection is made to the
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Mercedes‑Benz emergency call centre.
A message with accident data is transmitted
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to the Mercedes‑Benz emergency call centre.
The Mercedes‑Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call centres.
Under certain circumstances data is also
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transmitted in the voice channel to the
Mercedes‑Benz emergency call centre.