Project EV EVA-07S-S User Manual page 59

Troubleshooting
7KW
Charging Issues
If charging cannot start after the car is plugged in
a. Check if the red emergency stop button is pressed. .
b. Check what charge mode is being used
APP/RFID- Charge can only be started/stopped by APP or RFID card, and the charger must
be connected to the back office server already.
RFID- Charge can only be started/stopped by RFID card.
Plug & Charge- Charge will start automatically when car is plugged in.
c. Check if off-peak charging is set and if charger's time is correct. If off peak charging is set,
charge can only start within the charging allowed time period.
d. Check vehicle settings
Cannot unplug the cable from the charging point
When charging finishes, customer can unlock the car with key, and then unplug cable from
car and the charging point. If the cable cannot be unplugged from the socket outlet of the
charging point, please check if the charging connector is plugged correctly and firmly. If not,
please push it to the correct position, then press the silver ON/OFF button on the right-hand
side of the charging point to unlock the connector. If. It doesn't work, check the settings are
set to automatic then disconnect electric vehicle side. If this doesn't. work, switch power off
to the unit.
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