Troubleshooting - Gree sapphire SAP09HP230V1AH Owner's Manual

TROUBLESHOOTING

General problem analysis
Please check below items before asking for maintenance.
If the problem still can't be eliminated, please contact
local dealer or qualified professionals.
Problem Check items
Interference from static
electricity
Is the remote co ntroller within
the signal receiving range?
Are there any obstacles?
Indoor unit
Is the remote co ntroller pointing
isn't receiving
at the receiving window?
the remote
controller
signal.
Is sensitivity of rem ote
controller low; fuzzy display
or no display?
No display when op erating
remote cont roller?
Electronic Interference?
Air inlet or air outlet of indoor
unit is blocked?
In the HEAT mode, has the
No air coming
indoor temperature reached
the set temperature?
from indoor
unit
You just turned on the HEAT
mode.
Power failure?
Loose wiring?
Circuit breaker has tripped or
fuse is burnt out?
Air
conditioner
Wiring is overheating or
isn't coming
needs repair.
on
Unit has restarted
immediately after stopping
operation?
Does the remote controller
show the correct setting?
Mist coming
from indoor
Indoor temperature and
humidity is high?
unit's air
outlet
Solution
Disconnect power at breaker for 3
minutes.
Signal receiving range is 26 ft.
The remote needs to have a clear
path to the indoor unit receiver.
Select proper angle and point the
remote controller at the rece iving
window on indoor unit.
Check the batteries.
If the power of batteries is too low,
please rep lace them.
Check whether rem ote controller
appears to be damaged. If yes,
replace it.
Take the remote con troller close
to indoor unit. Turn off other
electronics and then try it again.
Eliminate obstacles.
After reaching set temperature, the
indoor fan will stop.
In order to prevent cold air from
blowing out it may take several
minutes before the fan starts. This
is normal.
Wait until power recovery.
Contact your contractor or an
electrician.
Ask professional to replace circuit
breaker or fuse.
Ask professional to replace it.
Turn the unit off, wait 3 minutes
then turn it back on.
Reset the function.
Happens when the indoor air
is cooled rapidly. After a while,
indoor temperature and hu midity
will be decrease and mist will
disappear.
Problem Check items
Look for the source of
Strange
the odor; rugs, furniture,
smells?
cigarettes, etc.
Unit is operating under
auto mode?
Can't adjust
the "Set"
temperature
Your required temp erature
exceeds the set temperature
range?
Voltage is too low?
Cooling / Filter is dirty?
Heating
is insufficient.
Set temperature is in proper
range?
Door and window are open?
Air
Is there inte rference, such as
conditioner
lightning, wireless devices,
operates
etc.
abnormally
"Water
The unit has just been turned
flowing"
on or off.
noise
Cracking The unit has just been turned
noise on or off.
Air guide Did you try to adjust the air
louver can't guide louver manually?
be closed Did it stick during normal
normally operation?
WARNING
 When the following occurs, turn the unit off and
disconnect power immediately, contact your
installing contractor or a licensed HVAC technician.
• Power supply wiring is overheating or damaged.
• There's abnormal sound during operation.
• Circuit breaker trips off frequently.
• Air conditioner gives off burning smell.
• Indoor unit is leaking.
 Do not try to service or repair the unit yourself.
 If the unit operates abnormally it may cause
internal or external damage, electric shock or
become a fire hazard.
SA PPHI R E OW N E RS M A N UA L - I N D OOR UN IT
Solution
Eliminate the odor source. Clean
the filter.
Temperature can't be adjusted
under auto mode. Please switch
the operation mode if you need to
adjust temperature.
Set temperature range: 16°C~30°C
(61°F~86°F).
May require calling an HVAC
technician.
Clean the filter.
Adjust temperature to proper
range.
Close door and window.
Disconnect power, put back power,
and then turn on the unit again.
The noise is the sound of
refrigerant flowing inside the unit,
which is a normal.
This is the sound of friction caused
by expansion and/or contraction
of panel or other parts due to
temperature changes.
Disconnect the power for 3s and
then connect the power; if the
problem still exits, call an HVAC
technician to resolve.
| 1 9