Product Specification - Redx RX Series User Manual

1. A 7-year warranty commences from the date of shipment, during the warranty period the
company provides free repair or replacement of product.
2. Any paid service (extended warranty) is available from the date of shipment from manufacturer.
3. Disclaimer: Product faults caused by the following reasons are not within the scope of the
manufacturer's 7 years warranty commitment:
a. The user does not perform the correct installation or operation according to the procedures
listed in the product specification.
b. Repairing the product without communicating with the manufacturer or changes the product
without permission, resulting in product failure.
c. Users not following the standards.
d. The fault of the module caused by unsuitable environment.
e. Fault due to earthquake, fire, natural disaster, lightning strike, war, solar flare, abnormal voltage
rise, ionising radiation or other natural disasters caused by external factors.
f. Outdoor installation of the unit will be considered a breach of the manufacturer's warranty.
4. Under the following circumstances, the manufacturer has the right not to provide warranty service:
a. Brand, trademark, serial number, nameplate or other markings applied by the manufacturer in
the product are damaged or cannot be identified.
b. The customer fails to pay off the products according to the Purchase and Sales Contract signed
by both parties.
c. The user intentionally conceals the improper use of the product during installation, wiring,operation,
maintenance or other processes to the after - sales service provider of the manufacturer.
5. Redx reserves the right to change the contents of this specification and product performance
without informing users.
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