Mitel MiVoice 4420 IP Basic User Manual page 28

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5.8
5.9
5.9.1
9/1553-ANF 901 54 Uen L1 2016-03-09
INQUIRY
During the course of an ongoing call, you may call another extension or subscriber.
When you have a speech connection on one of the Line keys, do the following to make
an inquiry:
1)
Press Inquiry key or any idle Line key (Line 1 or 2). The connected party is auto-
matically put on hold or common hold.
2)
Dial the extension/external number.
To revert to the original party, do the following:
1)
Press the Clear key (if you have finished the inquiry).
2)
Press the Line key that is parked.
Other features available during inquiry are:
Referring back, see 5.11 Refer Back on page 30.
Transfer, see 5.14 Transfer on page 31.
Conference, see 5.3 Conference on page 26.
MULTIPLE REPRESENTED DIRECTORY NUMBER (MDN)
The directory number assigned to a telephone can be multiple represented in other
telephones. When the directory number is represented as a key on other digital system
telephones, this key is called the MDN key. When an incoming call to the monitored
extension is answered by pressing the MDN key on the monitoring telephone, the
monitored telephone will be busy. An MDN key cannot be defined on an IP telephone.
For the telephone, it is possible to:
Be multiple represented on a digital telephone as a specific line pick-up with a
function key (MNS key).
Supervise other extensions, see 5.9.1 Monitoring Key (MNS Key) on page 28.
MONITORING KEY (MNS KEY)
It is possible to monitor and answer calls to other extensions from a programmable
function key on the IP telephone. This function is also called (Multiple represented
directory number with dial-by-function key (MNS) and is often used in Boss-Secretary
applications.
The following status can be indicated on the Monitoring key:
The monitored extension is free (lamp is off)
An incoming call to the monitored extension (lamp with fast flash and the calling
party number is shown in the display)
The monitored extension is busy (lamp is lit)
The monitored extension has performed common hold (lamp with slow flash)
The Monitoring keys are initiated by the system administrator.
When you log on to another IP telephone the Monitoring keys are automatically
moved to the new IP telephone.
D
C
URING
ALLS
28

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