Vtech RM7764HD, RM7764-2HD - Wi-Fi 1080p Pan and Tilt Monitor Manual

Before using this HD video monitor, please read Important safety instructions.

For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com. In Canada, visit www.vtechcanada.com.

What does HD Video Monitor do?

VTech 7-inch Smart Wi-Fi 1080p Pan and Tilt Monitor allows you to stay close to your baby when you are on the move or away.

This monitor is Wi-Fi enabled, which uses your home wireless network to stream live video and audio through the HD baby unit and 7-inch color screen parent unit. It allows you to maintain a constant connection to your baby.

You can also monitor from your smartphone and mobile tablet.

VTech 7-inch Smart Wi-Fi 1080p Pan and Tilt Monitor uses MyVTech Baby Pro app to let you instantly see and hear what's happening with your baby from anywhere in the world.

The app can be downloaded from the App Store or the Google Play^TM Store, directly from your smartphone or tablet.

What's in the Box

Your HD video monitor package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Requirements

For mobile access:
MyVTech Baby Pro mobile app

Baby unit overview

1. Light sensor
2. Camera lens
3. Microphone
4. Infrared LEDs
   • Allow you to see clearly in a dark surrounding.
5. LED indicator
   • Orange is steady on when the baby unit is connecting to the parent unit directly in local mode.
   • Green is steady on when the baby unit and parent unit are connecting to your home Wi-Fi network via the Wi-Fi router.
   • Flashes orange slowly during video streaming in local mode.
   • Flashes green slowly during video streaming via home Wi-Fi network.
6. ON
   • Power on/off switch.
7. Speaker
8. Power jack
9. Temperature sensor
10. Slots for wall mounting
    • Wall mount bracket is included in your package.
11. PAIR
    • Reset the baby unit to factory default.
      1. Press and hold PAIR key until you hear a beep sound.
      2. Release the PAIR key, and then press the PAIR key again five times until you hear another beep sound.
      3. The baby unit will sound another beep when the reset completes. Then, the baby unit will reboot.

Parent unit overview

1. LINK LED light
   • On when the parent unit is linked to the baby unit.
   • Flashes when the link to the baby unit is lost.
2. LED light
   • On when the parent unit is connected to AC power, and the battery is charging.
   • Flashes when the parent unit battery is low and needs charging.
3. 3- level sound indicator light
   • Green on when low sound level is detected by the baby unit.
   • Green and amber on when moderate sound level is detected by the baby unit.
   • Green, amber and red on when high sound level is detected by the baby unit.
4. TALK /
   • Press and hold to talk to the baby unit.
   • While in a submenu, press to exit.
5. • Press to zoom in/out.
   • While in a submenu, press to view the help menu.
6. Arrow keys , , or
   • Press to navigate leftward, upward, rightward or downward, within the main menu and submenus.
   • While viewing image from the baby unit, press to pan the baby unit leftward, upward, rightward or downward.
   • While viewing zoomed image, press to move the zoomed image leftward, upward, rightward or downward.
7. MENU/SELECT
   • Press to enter the main menu.
   • While in a menu, press to choose an item, or save a setting.
8. - VOL/ VOL +
   • Increase or decrease parent unit's volume.
9. Microphone
10. POWER / LCD ON/OFF
    • Press and hold to power on or off.
    • Press to turn on or off the LCD screen.
11. Power jack
12. RESET
    • Force reboot the parent unit.
13. Antenna
14. Speaker
15. Stand

Direct mode

The parent unit and the baby unit of your video monitor connect to each others in Direct mode by default, which allows you to stream live video right out of the box. Direct mode connection lets you stream live video from parent unit only.

Tip

• You may experience reduced signal strength if your parent unit and baby unit are far apart, or there are obstructing factors, such as internal walls, between them. Move the parent unit closer to the baby unit to improve the signal strength. You can also set up Router mode to connect via your home Wi-Fi network to improve the connection between your parent unit and baby unit.

Router mode

You can continue using your video monitor with Direct mode connection, or you can set up your monitor in Router mode connection.

Router mode uses your home Wi-Fi network to connect your video monitor. It supports streaming live video through parent unit and smartphone app.

We recommend that you set up your monitor in Router mode to enjoy streaming live video via your parent unit with better connection.

If you want to stream live video remotely with your mobile device, download and install the MyVTech Baby Pro mobile app. With the mobile app, your Wi-Fi router (not included) provides Internet connectivity to your HD video monitor system. It serves as a communicating channel between your baby unit and mobile device, allowing you to monitor and/or control your baby unit wherever you are. For detail, see Download app for mobile access section in this quick start guide.

Notes

• Your parent unit detects the connection signal strength. If you have connected your video monitor with your home Wi-Fi network, your parent unit automatically switches to direct or router mode - the one that has stronger signal strength.
• When both parent unit and app are viewing the camera simultaneously, the video quality will be optimised to deliver the best possible viewing result.

VTech cares about your privacy and peace of mind. That's why we've put together a list of industry-recommended best practices to help keep your wireless connection private and your devices protected when online. We recommend you carefully review and consider complying with the following tips.

Ensure your wireless connection is secure.

• Before installing a device, ensure your router's wireless signal is encrypted by selecting the "WPA2-PSK with AES" setting in your router's wireless security menu.

Change default settings.

• Change your wireless router's default wireless network name (SSID) to something unique.
• Change default passwords to unique, strong passwords. A strong password:
  • Is at least 10 characters long.
  • Is complex.
  • Does not contain dictionary words or personal information.
  • Contains a mix of uppercase letters, lowercase letters, special characters and numbers.

Keep your devices up to date.

• Download security patches from manufacturers as soon as they become available. This will ensure you always have the latest security updates.
• If the feature is available, enable automatic updates for future releases.

Disable Universal Plug and Play (UPnP) on your router.

• UPnP enabled on a router can limit the effectiveness of your firewall by allowing other network devices to open inbound ports without any intervention or approval from you. A virus or other malware program could use this function to compromise security for the entire network.

For more information on wireless connections and protecting your data, please review the following resources from industry experts:

1. Federal Communications Commission: Wireless Connections and Bluetooth Security Tips – www.fcc.gov/consumers/guides/how-protect-yourself-online.
2. U.S. Department of Homeland Security: Before You Connect a New Computer to the Internet – www.us-cert.gov/ncas/tips/ST15-003.
3. Federal Trade Commission: Using IP Cameras Safely – https://www.consumer.ftc.gov/articles/0382-using-ip-cameras-safely.
4. Wi-Fi Alliance: Discover Wi-Fi Security – http://www.wi-fi.org/discover-wi-fi/security.

Connect the baby monitor

Notes

• The rechargeable battery in the parent unit is built-in.
• Use only the power adapters supplied with this product.
• Make sure the parent unit and the baby unit are not connected to the switch controlled electric outlets.
• Connect the power adapters in a vertical or floor mount position only. The adapters' prongs are not designed to hold the weight of the parent unit and the baby unit, so do not connect them to any ceiling, under-the-table, or cabinet outlets. Otherwise, the adapters may not properly connect to the outlets.
• Make sure the parent unit, the baby unit and the power adapter cords are out of reach of children.

Slide the ON switch to power on or off your baby unit.

Notes

• When powering up, the baby unit's status LED turns on. It will turn off after a while and stay off.
• The status LED setting is off by default. If you want to keep the LED on, press MENU, then go to > Status LED and turn it on.

NOTE:
Camera lens and surface may get warm during normal operation.

Charge the parent unit battery before use

The parent unit runs on rechargeable battery or AC power. To continuously monitor your baby, keep the parent unit connected to AC power. With the battery alone, the parent unit can cordlessly run for a short time only.

Notes

• Before using the baby monitor for the first time, charge the parent unit battery for 12 hours. When the parent unit battery is fully charged, the battery icon becomes solid .
• The standby time varies depending on your actual use.

After the parent unit is fully charged, press POWER until the welcoming screen appears.

The battery icon indicates the battery status (see the following table).

Battery indicators	Battery status	Action
The screen displays and . The light flashes.	The battery has very little charge and may be used for only a short time.	Charge without interruption (about 30 minutes).
The battery icon becomes solid .	The battery is fully charged.	To keep the battery charged, connect it to AC power when not in use.

Raise the parent unit antenna for better reception

Main Menu Options

Monitoring mode (* For RM7764-2HD only)

• View baby unit 1 or 2 in Single mode.
• View both baby units in Patrol mode.
• View both baby units in Split screen.

Melodies and soothing sounds

• Select play all melodies, or play one of the five melodies and four soothing sounds.
• You can also set the timer to stop playing after 15, 30 or 60 minutes, or play non-stop.

Alerts - Sound, motion and temperature

• Turn on/off sound detection, motion detection, and temperature alerts.
• Select the sound and motion detection sensitivity level.
• Select maximum and minimum temperature for alert range.
• Turn on/off Auto Wake Up function.
• Change the temperature format to Fahrenheit (°F) or Celsius (°C).

Parent unit settings

• Adjust parent unit screen brightness.
• Turn on/off dim mode.

Baby unit settings

• Turn on/off Night Vision.
• Turn on/off baby unit's status LED.
• Adjust baby unit's speaker volume.
• Update baby unit's security key.

General settings

• Configure Wi-Fi, choose your connection mode, and check your connection status.
• Turn on/off Parent unit Wi-Fi Connection.
• Connect mobile phone.
• Turn on/off Low Battery Alert Tone.
• Turn on/off No Link Alert Tone.
• Reset settings to factory default.
• Software Update.

Status icons

Direct mode

Parent unit, baby unit 1 and baby unit 2 (*For RM7764-2HD only) are connected to each others directly.

Router mode

Parent unit, baby unit 1 and baby unit 2 (*For RM7764-2HD only) are connected to home Wi-Fi network.

Baby unit 1 and 2 are being viewed in Patrol mode (*For RM7764-2HD only).

Baby unit 1 and 2 are being viewed in Split mode (*For RM7764-2HD only).

Night vision is turned on.

Motion alert is turned on.

Sound detection alert is turned on.

Melodies and soothing sounds are turned on.

Night light is turned on.

Parent unit speaker is muted.

Temperature alert is turned on.

After powering up your video monitor, the parent unit streams live video in direct mode. We recommend you follow the instructions on screen to set up home Wi-Fi network with your monitor for functionality enhancements and mobile access. See Auto software and firmware update and Download app for mobile access in this quick start guide.

Use the menu

Press MENU on the parent unit to enter the main menu, choose a menu item, or save a setting. You can use the parent unit menu for advanced settings or operations, such as to play or stop lullaby, or adjust the motion and sound detection settings.

While in the menu:

• Press , , or to scroll among the menu options.
• Press SELECT to select an item.
• Press TALK to return to the live video.
• Press to go to the Help & info page.

Adjust speaker volume

Press -VOL / VOL+ to adjust your parent unit speaker volume. It determines the volume of sound transmitted from your baby unit.

Zoom

Press to zoom in or out.

Talk to your baby via the baby unit

1. Press and hold the TALK key.
2. When the icon displays on screen, speak to your parent unit. Your voice is transmitted to the baby unit.
3. When finish talking, release the TALK key and hear your baby again.

Adjust baby unit speaker volume

1. Press MENU.
2. Go to Baby unit settings .
3. Press to scroll to Volume .
4. Press to decrease and to increase the baby unit's speaker volume.

Turn on/off the parent unit screen

You can turn on or off the parent unit screen without powering off the parent unit. You can still hear sound from the baby unit.

• Press POWER on the parent unit to turn off the screen.
• Press any keys on the parent unit to turn on the screen again.

Tip

You can reset the parent unit by pressing the RESET key at the back of the unit.

Use a pin and insert it into the hole on the back of the parent unit, and then press the button inside.

Note

• This HD video monitor is intended as an aid. It is not a substitute for proper adult supervision, and should not be used as such.

Testing the sound level of the HD video monitor

• For hearing protection, make sure the parent unit is more than 10 feet away from the baby unit. If you hear any high-pitched noise from the parent unit, move the parent unit further until the noise stops. You can also press - VOL on the parent unit to lower or mute the noise.
  

Tip

• Increase the parent unit speaker volume if you cannot hear the sounds transmitted from the baby unit.

Positioning the HD video monitor

• Keep the baby unit out of the reach of your baby. Never place or mount the baby unit inside the baby's crib or playpen.

1. Place the baby unit more than 3 feet away from your baby.
   
   
2. Adjust the angle of the baby unit to aim at your baby.
   
   
3. To avoid causing high-pitched screeching noise from your HD video monitor:
   • Make sure your baby unit and parent unit are more than 10 feet apart; OR
   • Turn down the volume of your parent unit.
     

Update Software

To ensure that your HD video monitor is always at its best performance, the parent unit will prompt a message and ask you to update its software and the baby unit's firmware when there are new versions available.

• Follow the instructions on the parent unit screen to update your HD video monitor. If you skip the updates, the parent unit and baby unit will be updated automatically when the parent unit is powered off, and then powered on again.
• To check if your device is running on the latest software, or to update your device software, go to: > Software Update.

Connect your HD video monitor with home Wi-Fi network

• You must connect your video monitor to your secured home Wi-Fi network in order to receive the latest software and firmware updates. To set Wi-Fi up, go to: > Configure Wi-Fi > Change Wi-Fi Networks.

You can download the free MyVTech Baby Pro mobile app and install it to a mobile device, then use your mobile device and the mobile app to monitor your areas remotely.

1. Press MENU when the parent unit is idle.
2. Go to > Connect Mobile Phone.
3. Scan the QR code in the parent unit to download the app into your mobile device.
4. Follow the instructions in the mobile app to set up and pair your baby unit to the mobile app.

Alternatively, you can download the mobile app from the App Store or Google Play store.

Install MyVTech Baby Pro mobile app

1. Browse the App Store or the Google Play store .
2. Search for the mobile app with the keyword "MyVTech Baby Pro".
3. Download and install the MyVTech Baby Pro mobile app to your mobile device.

OR

Scan the QR code on the right to get the app.

Note

• Make sure your mobile device meets the minimum requirement for the mobile app.

Minimum requirement
The mobile app is compatible with:

• Android^TM 6.0 or later; and
• iOS 12.0 or later.

After installing the mobile app, follow the instructions in the mobile app and parent unit to set up and pair your baby unit.

In your mobile device:

1. Tap to run the mobile app in your mobile device, and then create a user account.
2. We recommend that you use common webmail services, such as Google Gmail, for the registration of your user account. Check your email (and Spam folder), and activate your new user account via the email link. Then, sign in to your account.
3. Follow the instructions in the mobile app to pair the camera. Tap , then Add Camera in the mobile app to get started.

Baby Unit Location

If you plan to install your baby unit in a designated location, and use your home Wi-Fi network to connect your video monitor, you need to test which of your selected monitoring areas within the house have good Wi-Fi signal strength. After you have powered on your parent unit, you can use your parent unit's Wi-Fi signal strength indicator to assist in checking. Once you have identified the suitable location, you can install your baby unit. Adjust the distance between your baby unit and the Wi-Fi router if needed.

Tip

• Depending on surroundings and obstructing factors, such as the effect distance and internal walls have on signal strength, you may experience reduced Wi-Fi signal. To improve the Wi-Fi signal strength, adjust the distance or direction of your parent unit. Check with your parent unit again.

Driven by system updates, the software, online help topics, and online FAQs will be updated periodically.

For operations and guides to help you using your HD video monitor, and for latest information and supports, go and check the online help topics and online FAQs.

Use your smartphone or mobile device to access our online help.

• Go to https://help.vtechphones.com/rm7764hd or https://help.vtechphones.com/rm7764-2hd; OR
• Scan the QR code below. Launch the camera app or QR code scanner app on your smartphone or tablet. Hold the device's camera up to the QR code and frame it. Tap the notification to trigger the redirection of the online help.
  • If the QR code is not clearly displayed, adjust your camera's focus by moving your device closer or further away until it is clear.

RM7764HD online help

RM7764-2HD online help

If you would like to contact us, visit https://help.vtechphones.com/cs.

You can also call our Customer Support at 1-844-848-8324 (1-844-84-VTECH) [in US] or 1-888-211-2005 [in Canada] for help.

Install Baby Unit

Notes

• Check for reception strength and baby unit angle before drilling the holes.
• The types of screws and anchors you need depend on the composition of the wall. You may need to purchase the screws and anchors separately to mount your baby units.

1. Place the wall mount bracket on a wall and then use a pencil to mark two holes in parallel. Remove the wall mount bracket and drill two holes in the wall (7/32 inch drill bit).
   
2. If you drill the holes into a stud, go to step 3.
   • If you drill the holes into an object other than a stud, insert the wall anchors into the holes. Tap gently on the ends with a hammer until the wall anchors are flush with the wall.
     
3. Align the wall mount bracket and screws with the holes in the wall as shown. Tighten the screw in the middle hole first, so that the wall mount bracket position is fixed. You can tighten the other screw in the top hole.
   
4. Place the baby unit on the wall mount bracket, and then slide it forward until it locks into place. Connect the power adapter to the baby unit and a power supply not controlled by a wall switch.
   

OR

3. Insert the screws into the holes and tighten the screws until only 1/4 inch of the screws are exposed.
   
4. Place the baby unit on the wall mount bracket, and then slide it forward until it locks into place. Align the holes on the wall mount bracket with the screws on the wall, and slide the wall mount bracket down until it locks into place.
   
5. You can maximize your baby unit's viewing angles by tilting the wall mount bracket.
   Hold the baby unit, and then rotate the knob in anticlockwise direction. This will loosen the joint of the wall mount bracket. Tilt your baby unit up or down to adjust to your preferred angle. Then, rotate the knob in clockwise direction to tighten the joint and secure the angle.
   

General product care

To keep this product working well and looking good, follow these guidelines:

• Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose it to direct sunlight or moisture.
• Avoid dropping the product or treating it roughly.
• Clean with a soft cloth.
• DO NOT immerse the parent unit and the baby unit in water and do not clean them under the tap.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the parent unit and the baby unit are dry before you connect them to the mains again.
• Clean the USB charging port of dust, dirt, and lint regularly.

Storage

When you are not going to use the HD video monitor for some time, store the parent unit, the baby unit and the adapters in a cool and dry place.

Frequently asked questions

Below are the questions most frequently asked about the HD video monitor.

Limited warranty

How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase (90 days on products purchased as Refurbished*). This limited warranty also applies to the replacement Product for a period of either

1. 90 days from the date the replacement Product is shipped to you or
2. the time remaining on the original one-year warranty (90-day limited warranty on products that are purchased as Refurbished*); whichever is longer.

*Refurbished products purchased from our online store carry a 90-day replacement warranty.

How do you get warranty service?
To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.

NOTE: Before calling for service, please review the user's manual - a check of the Product's controls and features may save you a service call.

Please retain your original sales receipt as proof of purchase.

Technical specifications

Disclaimer and Limitation of Liability

VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this user's manual. VTech Communications, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product.
Company: VTech Communications, Inc.
Address: 9020 SW Washington Square Road - Ste 555 Tigard, OR 97223, United States
Phone: 1 (800) 595-9511 in the U.S. or 1 (800) 267-7377 in Canada

Android ^TM and Google Play ^TM are trademarks of Google Inc.

App Store is a trademark of Apple Inc., registered in the U.S. and other countries.

IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Specifications are subject to change without notice.
© 2021 VTech Communications, Inc. All rights reserved.
10/21. RM7764-XHD_QSG_V4.