VTech VM991 - Wi-Fi Pan and TiltHD Video Monitor Manual

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What's in the box

Your HD video monitor package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Requirements

Make sure your system includes the following components, and they meet the minimum requirement.

Network	Wi-Fi
Wi-Fi router	2.4GHz IEEE 802.11 b/g/n
Internet connection	At least 1.0 Mbps upload bandwidth per camera
micro SD card	Support Class 4 or higher, with storage capacity up to 32GB

Overview

Camera unit overview

1	Light sensor
2	Infrared LEDs Allow you to see clearly in a dark surrounding.
3	Camera lens
4	Microphone
5	Antenna Connect to router with Wi-Fi.
6	Speaker
7	Power jack
8	Ethernet port Connect to router with an RJ45 network cable (optional).
9	3.5mm line jack Connect to audio output device (optional).
10	micro SD card slot
11	LED indicators Flash orange and blue alternately when the camera unit is in pairing mode. Orange is steady on when the camera unit is connecting to the Internet. Orange and blue are steady on when the camera unit is idle. Flash orange and blue slowly during video streaming. Flash orange and blue quickly and alternately when the camera unit is updating its firmware.
12	Volume – Press to decrease the camera unit speaker volume. Volume + Press to increase the camera unit speaker volume.
13	Pair/reset button Press and hold for three seconds to enter pairing mode.

Parent unit overview

1		+ / VOL / - Press to increase or decrease the speaker volume.
2		Press and hold to power on or off, or to reboot the parent unit. Press to turn on or off the screen display without powering off the parent unit. You can still hear sound from the camera unit if the camera is streaming and the speaker volume of the parent unit is turned on.
3		5-inch touch screen monitor When the screen is turned on and locked, swipe to unlock the screen.
4		Microphone
5		Antenna
6		Speaker
7		micro SD card slot
8		RESET Force reboot the parent unit.
9		3.5mm audio jack Connect to stereo earphone.
10		Micro USB 2.0 port Connect to a power supply for charging. Connect to a personal computer as an external storage for transferring manually captured snapshots and recorded videos stored in the parent unit.

How the system works

The Wi-Fi router (not included) provides Internet connectivity to your HD video monitor system. It serves as a communicating channel between your camera unit and parent unit, allowing you to monitor and/or control your camera unit wherever you are.

Protect your privacy and online security

VTech cares about your privacy and peace of mind. That's why we've put together a list of industry-recommended best practices to help keep your wireless connection private and your devices protected when online. We recommend you carefully review and consider complying with the following tips.

Ensure your wireless connection is secure.

• Before installing a device, ensure your router's wireless signal is encrypted by selecting the "WPA2-PSK with AES" setting in your router's wireless security menu.

Change default settings.

• Change your wireless router's default wireless network name (SSID) to something unique.
• Change default passwords to unique, strong passwords. A strong password:
• Is at least 10 characters long.
• Is complex.
• Does not contain dictionary words or personal information.
• Contains a mix of uppercase letters, lowercase letters, special characters and numbers.

Keep your devices up to date.

• Download security patches from manufacturers as soon as they become available. This will ensure you always have the latest security updates.
• If the feature is available, enable automatic updates for future releases.

Disable Universal Plug and Play (UPnP) on your router.

• UPnP enabled on a router can limit the effectiveness of your firewall by allowing other network devices to open inbound ports without any intervention or approval from you. A virus or other malware program could use this function to compromise security for the entire network.

For more information on wireless connections and protecting your data, please review the following resources from industry experts:

1. Federal Communications Commission: Wireless Connections and Bluetooth Security

Tips-www.fcc.gov/consumers/guides/how-protectyourself-online.

2. U.S. Department of Homeland Security: Before You Connect a New Computer to the Internet-www.us-cert.gov/ncas/tips/ST15-003.
3. Federal Trade Commission: Using IP Cameras Safely-https://www.consumer.ftc.gov/articles/0382using-ip-cameras-safely.
4. Wi-Fi Alliance: Discover Wi-Fi Security-http://www.wi-fi.org/discover-wi-fi/security.

Connect

You can choose to set up the camera unit for desktop usage, wall mounting, or ceiling mounting.

NOTES

• Use only the power adapters supplied with this product.
• Make sure the electrical outlets are not controlled by wall switches.
• The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table, or cabinet outlet.
• Make sure the parent unit, the camera unit and the power adapter cords are out of reach of children.

Connect the camera unit

Wi-Fi connection

NOTES

• Before you connect the camera unit, make sure you have Internet access and a Wi-Fi router (IEEE 802.11 b/g/n). Charges apply and service plan may vary for Internet access. Router is not included.
• Do not plug in the network cable.
• To maintain compliance with the FCC's RF exposure guidelines, place the camera unit at least 20cm from nearby persons.

1. Connect the power adapter to the camera unit and a power supply.
   
   
2. Place the camera unit at a desired place.
   

NOTE

• To turn off the camera unit, unplug the camera unit from the power supply.

Cable connection (optional)
After you have paired the camera unit with your parent unit via Wi-Fi, you can connect the camera unit to the Internet using the network cable to optimize your Internet connection. Refer to the online app manual for the instructions on how to pair your camera unit with your parent unit.

Connect and charge the parent unit

When you have connected the parent unit, press and holdto power on.

The battery icon indicates the battery status (see the following table).

NOTES

• The parent unit is fully charged after 3 hours of continuous charging.
• It takes longer to charge when the parent unit is turned on. To shorten the charging time, turn the parent unit off while charging.
• The standby time varies depending on your actual use.

Battery indicators	Battery status	Action
The screen displays .	The battery has very little charge and may be used for only a short time.	Charge without interruption (about 30 minutes).
The battery icon becomes solid .	The battery is fully charged.	To keep the battery charged, connect it to AC power when not in use.

Insert micro SD card

Insert micro SD card into the camera unit

(recommended)
Your camera unit can capture videos of the monitoring area when detects motions. You can choose to save the videos to a micro SD card.

NOTE

• Your camera unit supports Class 4 or higher micro SD card, with storage capacity up to 32GB.

• Before inserting or ejecting the micro SD card of your camera, you must first power off the camera. To power off, unplug the camera from the power supply.

Insert micro SD card into the parent unit

(optional)
Your parent unit comes with 4GB internal flash memory that allows you to store snapshots captured and videos recorded manually with your camera. You can also insert a micro SD card into the parent unit for more storage capacity.

NOTE

• Some of the internal flash memory will be occupied by the parent unit's operating system and data storage. The actual memory available will be less than 4GB.

Test the location for the camera unit

Before you install your camera unit, you need to test which of your selected monitoring areas within the house have good Wi-Fi signal strength. You can use your parent unit's Wi-Fi signal strength indicator to assist in checking. Once you have identified the suitable location, you can install your camera unit. Adjust the distance between your camera unit and the Wi-Fi router if needed.

TIP

• Depending on surroundings and obstructing factors, such as the effect distance and internal walls have on signal strength, you may experience reduced Wi-Fi signal. To improve the Wi-Fi signal strength, adjust the distance or direction of your parent unit. Check with your parent unit again.

Set up the HD video monitor

After you have connected the parent unit and the camera unit, refer to the Quick start guide included in your package to set up your HD video monitor system.

HD video monitor setup:

• Set up Wi-Fi connection
• Add camera

Mount the camera unit (optional)

1. Place the wall mount bracket on a wall or on the ceiling, and then use a pencil to mark two holes in parallel.

2. Remove the wall mount bracket and then drill two holes in the wall or on the ceiling (7/32" drill bit).

• If you drill the holes into an object other than a stud, insert the wall anchors into the holes and tap gently on the ends with a hammer until the wall anchors are flush with the wall.

3. Align the holes on the wall mount bracket with the screws on the wall or on the ceiling. Tighten the screws in the holes.
   
   
4. Place the camera unit on the wall mount bracket, and then slide it forward until it locks into place.
   

-OR-

5. Connect the power adapter to the camera unit and a power supply not controlled by a wall switch.

Connect to audio output device

(optional)
The camera unit has a built-in speaker. You can also connect an external self-powered speaker to your camera unit for extra sound quality.

Before use

NOTE

• This HD video monitor is intended as an aid. It is not a substitute for proper adult supervision, and should not be used as such.

Testing the sound level of the HD video monitor

• For hearing protection, make sure the parent unit is more than 1 meter (3 feet) away from the camera unit. If you hear any high-pitched noise from the parent unit when the Play sound or Talkback function of the camera unit is enabled, move the parent unit further until the noise stops. You can also press -/VOL on the parent unit to lower or mute the noise.
  

TIP

• Increase the parent unit speaker volume if you cannot hear the sounds transmitted from the camera unit when the Play sound function is enabled.

Positioning the HD video monitor

• Keep the camera unit out of the reach of your baby. Never place or mount the camera unit inside the baby's crib or playpen.

1. Place the camera unit more than 1 meter (3 feet) away from your baby.
   
2. Adjust the angle of the camera to aim at your baby. Refer to the online app manual on how to use the Pan/tilt and Zoom functions of the camera.
   
3. To avoid causing high-pitched screeching noise from your HD video monitor when the Play sound or Talkback function of the camera unit is enabled:

• Make sure your camera unit and parent unit are more than 1 meter (3 feet) apart;

OR

• Turn down the volume of your parent unit.

Pair new camera unit

You can add or replace any camera units to your HD video monitor system.

The HD video monitoring family includes VM981 and VM991. Their respective camera units are VM980 and VM990, which can be purchased separately. They can be cross-paired within the family, for example, you can have a combination of VM991 and VM980. You can pair a maximum of 10 camera units to your parent unit.

For more details, refer to the installation guide of your new camera unit (VM980 or VM990).

You can also refer to the installation guide, and the online app manual of your HD video monitor system (VM981 or VM991) in the Help page of your parent unit.

General product care

To keep this product working well and looking good, follow these guidelines:

• Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose it to direct sunlight or moisture.
• Avoid dropping the product or treating it roughly.
• Clean with a soft cloth.
• DO NOT immerse the camera unit in water and do not clean it under the tap.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the camera unit is dry before you connect it to the mains again.

Storage

When you are not going to use the HD video monitor for some time, store the parent unit, the camera unit, and the adapters in a cool and dry place.

Frequently asked questions

Below are the questions most frequently asked about the HD video monitor. If you cannot find the answer to your question, visit our website at (US) www.vtechphones.com or (Canada) www.vtechcanada.com; or call 1-844-848-8324 (1-844-84-VTECH).

Why does the camera unit not respond normally?	Try the following (in the order listed) for common cure: Disconnect the power to the camera unit. Wait a few minutes before connecting power back to the camera unit. Run the app again.
Why is my screen in black and white?	The screen is in black and white during nighttime or in a dark room. This is normal due to external light sources.
Why does my camera show offline? Why is the connection lost every now and then?	The camera unit may lose the Internet connection. Check your network and the router setting.
	Other electronic products may cause interference with your camera. Try installing your camera as far away from these electronic devices as possible.

Limited warranty

How do you get warranty service?

To obtain warranty service in the USA and Canada, please visit our website at (US) www.vtechphones.com or (Canada) www.vtechcanada.com; or call 1-844-848-8324 (1-844-84-VTECH).

NOTE: Before calling for service, please review the user's manual - a check of the Product's controls and features may save you a service call.

Technical specifications

Frequency	Camera unit: 2412 - 2462 MHz
Channels	11
LCD	5'' Color LCD (IPS 480x854 pixels)
Nominal effective range	Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use.
Power requirement	Parent unit power adapter: Input: 100-240V AC 50/60Hz Output: 5V DC 1.5A Parent unit USB charger: 5V DC Parent unit: 3.7V Li-polymer battery is built-in. Camera unit power adapter: Input: 100-240V AC 50/60Hz Output: 5V DC 1500mA