VTech RM5764HD, RM5764-2HD Quick Start Guide

Introduction

Go to www.vtechcanada.com for the latest VTech product news.

Congratulations
on purchasing your new VTech product. Before using this HD video monitor, please read Important safety instructions.

For support, shopping, and everything new at VTech, visit our website at www.vtechcanada.com.

For more support information

What does HD Video Monitor do?
VTech 5-inch Smart Wi-Fi 1080p Pan and Tilt Monitor allows you to stay close to your baby when you are on the move or away.

This monitor is Wi-Fi enabled, which uses your home wireless network to stream live video and audio through the HD baby unit and 5-inch color screen parent unit. It allows you to maintain a constant connection to your baby.

You can also monitor from your smartphone and mobile tablet.

VTech 5-inch Smart Wi-Fi 1080p Pan and Tilt Monitor uses MyVTech Baby 1080p app to let you instantly see and hear what's happening with your baby from anywhere in the world.

The app can be downloaded from the App Store or the Google Play^TM Store, directly from your smartphone

What's in the box

Your HD video monitor package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Requirements
For mobile access:
MyVTech Baby 1080p mobile app

Overview

Baby unit overview

1. Light sensor
2. Camera lens
3. Microphone
4. Infrared LEDs

• Allow you to see clearly in a dark surrounding.

5. LED indicator

• Orange is steady on when the baby unit is connecting to the parent unit directly in local mode.
• Green is steady on when the baby unit and parent unit are connecting to your home Wi-Fi network via the Wi-Fi router.
• Flashes orange slowly during video streaming in local mode.
• Flashes green slowly during video streaming via home Wi-Fi network.

6. ON

• Power on/off switch.

7. Speaker
8. Power jack
9. Temperature sensor
10. Slots for wall mounting

• Wall mount bracket is included in your package.

11. PAIR

• Reset the baby unit to factory default.

1. Press and hold PAIR key until you hear a beep sound.
2. Release the PAIR key, and then press the PAIR key again five times until you hear another beep sound.
3. The baby unit will sound another beep when the reset completes.
   Then, the baby unit will reboot.

Parent unit overview

1. LINK LED light

• On when the parent unit is linked to the baby unit.
• Flashes when the link to the baby unit is lost.

2. LED light

• On when the parent unit is connected to AC power, and the battery is charging.
• Off when the parent unit is disconnected from AC power, or when the parent unit is connected to AC power and the battery is fully-charged.
• Flashes when the parent unit battery is low and needs charging.

3. 3- level sound indicator light

• Green on when low sound level is detected by the baby unit.
• Green and amber on when moderate sound level is detected by the baby unit.
• Green, amber and red on when high sound level is detected by the baby unit.

4. TALK /

• Press and holdto talk to the baby unit.
• While in a submenu, press to exit.

• Press to zoom in/out.

6. Arrow keys
   or

• Press to navigate leftward, upward, rightward or downward, within the main menu and submenus.
• While viewing image from the baby unit, press to pan the baby unit leftward, upward, rightward or downward.
• While viewing zoomed image, press to move the zoomed image leftward, upward, rightward or downward.

7. MENU/SELECT

• Press to enter the main menu.
• While in a menu, press to choose an item, or save a setting.

8. - VOL/ VOL +

• Increase or decrease parent unit's volume.

9. Microphone
10. Speaker
11. POWER / LCD ON/OFF
12. Power jack
13. RESET

• Force reboot the parent unit.

14. Antenna
15. Stand

How the system works

Direct mode

The parent unit and the baby unit of your video monitor connect to each others in Direct mode by default, which allows you to stream live video right out of the box. Direct mode connection lets you stream live video from parent unit only.

Tip

• You may experience reduced signal strength if your parent unit and baby unit are far apart, or there are obstructing factors, such as internal walls, between them. Move the parent unit closer to the baby unit to improve the signal strength. You can also set up Router mode to connect via your home Wi-Fi network to improve the connection between your parent unit and baby unit.

Router mode

You can continue using your video monitor with Direct mode connection, or you can set up your monitor in Router mode connection.

Router mode uses your home Wi-Fi network to connect your video monitor. It supports streaming live video through parent unit and smartphone app.

We recommend that you set up your monitor in Router mode to enjoy streaming live video via your parent unit with better connection.

If you want to stream live video remotely with your mobile device, download and install the MyVTech Baby 1080p mobile app. With the mobile app, your Wi-Fi router (not included) provides Internet connectivity to your HD video monitor system. It serves as a communicating channel between your baby unit and mobile device, allowing you to monitor and/or control your baby unit wherever you are. For detail, see Download app for mobile access section in this quick start guide.

Notes

• Your parent unit detects the connection signal strength. If you have connected your video monitor with your home Wi-Fi network, your parent unit automatically switches to direct or router mode - the one that has stronger signal strength.
• When both parent unit and app are viewing the camera simultaneously, the video quality will be optimised to deliver the best possible viewing result.

Protect your privacy and online security

VTech cares about your privacy and peace of mind. That's why we've put together a list of industry-recommended best practices to help keep your wireless connection private and your devices protected when online. We recommend you carefully review and consider complying with the following tips.

Ensure your wireless connection is secure.

• Before installing a device, ensure your router's wireless signal is encrypted by selecting the "WPA2-PSK with AES" setting in your router's wireless security menu.

Change default settings.

• Change your wireless router's default wireless network name (SSID) to something unique.
• Change default passwords to unique, strong passwords. A strong password:
  • Is at least 10 characters long.
  • Is complex.
  • Does not contain dictionary words or personal information.
  • Contains a mix of uppercase letters, lowercase letters, special characters and numbers.

Keep your devices up to date.

• Download security patches from manufacturers as soon as they become available. This will ensure you always have the latest security updates.
• If the feature is available, enable automatic updates for future releases.

Disable Universal Plug and Play (UPnP) on your router.

• UPnP enabled on a router can limit the effectiveness of your firewall by allowing other network devices to open inbound ports without any intervention or approval from you. A virus or other malware program could use this function to compromise security for the entire network.

For more information on wireless connections and protecting your data, please review the following resources from industry experts:

1. Federal Communications Commission: Wireless Connections and Bluetooth Security Tips – www.fcc.gov/consumers/guides/how-protect-yourself-online.
2. U.S. Department of Homeland Security: Before You Connect a New Computer to the Internet – www.us-cert.gov/ncas/tips/ST15-003.
3. Federal Trade Commission: Using IP Cameras Safely – https://www.consumer.ftc.gov/articles/0382-using-ip-cameras-safely.
4. Wi-Fi Alliance: Discover Wi-Fi Security – http://www.wi-fi.org/discover-wi-fi/security.

Connect, charge and power on the baby monitor

Connect the baby monitor

Notes

• The rechargeable battery in the parent unit is built-in.
• Use only the power adapters supplied with this product.
• Make sure the parent unit and the baby unit are not connected to the switch controlled electric outlets.
• Connect the power adapters in a vertical or floor mount position only. The adapters' prongs are not designed to hold the weight of the parent unit and the baby unit, so do not connect them to any ceiling, under-the-table, or cabinet outlets. Otherwise, the adapters may not properly connect to the outlets.
• Make sure the parent unit, the baby unit and the power adapter cords are out of reach of children.

Slide the switch to ON to power on your baby unit.

Notes

• When powering up, the baby unit's status LED turns on. It will turn off after a while and keeps off.
• The status LED is set to off by default. If you want to keep the LED on, press MENU, then go to > Status LED and turn it on.

NOTE:

Camera lens and surface may get warm during normal operation.

Charge the parent unit battery before use

The parent unit runs on rechargeable battery or AC power. To continuously monitor your baby, keep the parent unit connected to AC power. With the battery alone, the parent unit can cordlessly run for a short time only.

Notes

• Before using the baby monitor for the first time, charge the parent unit battery for 12 hours. When the parent unit battery is fully charged, the battery icon becomes solid .
• The standby time varies depending on your actual use.

After the parent unit is fully charged, press POWER until the welcoming screen appears.

The battery icon indicates the battery status (see the following table).

Battery indicators	Battery status	Action
The screen displays and . The light flashes.	The battery has very little charge and may be used for only a short time.	Charge without interruption (about 30 minutes).
The battery icon becomes solid.	The battery is fully charged.	To keep the battery charged, connect it to AC power when not in use.

Raise the parent unit antenna for better reception

Parent unit icons

Main Menu	Options
Monitoring mode (* For RM5764-2HD only)
	View baby unit 1 or 2 in Single mode. View both baby units in Patrol mode. View both baby units in Split screen.
Melodies and soothing sounds
	Select play all melodies, or play one of the five melodies and four soothing sounds. You can also set the timer to stop playing after 15, 30 or 60 minutes, or playing non-stop.
Alerts - Sound, motion and temperature
	Select the sound and motion sensitivity level. Turn on/off sound and motion detection alerts. Select maximum and minimum temperature for alert range. Turn on/off temperature alert. Turn on/off Auto Wake Up function.
Parent unit settings
	Adjust parent unit screen brightness. Turn on/off dim mode.
Baby unit settings
	Turn on/off Night Vision. Turn on/off baby unit's status LED. Adjust baby unit's speaker volume. Update baby unit's security key.
General settings
	Connect to home Wi-Fi network. Turn on/off Parent unit Wi-Fi Connection. Connect mobile phone. Turn on/off Low Battery Alert Tone. Turn on/off No Link Alert Tone.

Status icons

Direct mode

Parent unit, baby unit 1 and baby unit 2 (*For RM5764-2HD only) are connected to each others directly.

Router mode

Parent unit, baby unit 1 and baby unit 2 (*For RM5764-2HD only) are connected to home Wi-Fi network.

Baby unit 1 and 2 are being viewed in Patrol mode (*For RM5764-2HD only).

Baby unit 1 and 2 are being viewed in Split mode (*For RM5764-2HD only).

Night vision is turned on.

Motion alert is turned on.

Sound detection alert is turned on.

Melodies and soothing sounds are turned on.

Parent unit speaker is muted.

Temperature alert is turned on.

Technical specifications

Basic operation

After powering up your video monitor, the parent unit streams live video in direct mode. We recommend you follow the instructions on screen to set up home Wi-Fi network with your monitor for functionality enhancements and mobile access. See Auto software and firmware update and Download app for mobile access in this quick start guide.

Use the menu

Press MENU on the parent unit to enter the main menu, choose a menu item, or save a setting. You can use the parent unit menu for advanced settings or operations, such as to play or stop lullaby, or adjust the motion and sound detection settings.

While in the menu:

• Press or to scroll among the menu options.

• Press SELECT to select an item.
• Press TALK to return to the live video.
• Press to go to the Help & info page.

Zoom

Press to zoom in or out.

Talk to your baby via the baby unit

1. Press and hold the TALK key.
2. When the icon displays on screen, speak to your parent unit. Your voice is transmitted to the baby unit.
3. When finish talking, release the TALK key and hear your baby again.
   

Test the sound level and position the HD video monitor

Note

• This HD video monitor is intended as an aid. It is not a substitute for proper adult supervision, and should not be used as such.

Testing the sound level of the HD video monitor

• For hearing protection, make sure the parent unit is more than 3 metres away from the baby unit. If you hear any high-pitched noise from the parent unit, move the parent unit further until the noise stops. You can also press - VOL on the parent unit to lower or mute the noise.
  

Tip

• Increase the parent unit speaker volume if you cannot hear the sounds transmitted from the baby unit.
  

Positioning the HD video monitor

• Keep the baby unit out of the reach of your baby. Never place or mount the baby unit inside the baby's crib or playpen.

1. Place the baby unit more than 1 metre away from your baby.
   
   
2. Adjust the angle of the baby unit to aim at your baby.
   
   
3. To avoid causing high-pitched screeching noise from your HD video monitor:

• Make sure your baby unit and parent unit are more than 3 metres apart; OR
• Turn down the volume of your parent unit.
  

Auto software and firmware update

To ensure that your HD video monitor is always at its best performance, the parent unit will prompt a message and ask you to update its software and the baby unit's firmware when there are new versions available.

• Follow the instructions on the parent unit screen to update your HD video monitor. If you skip the updates, the parent unit and baby unit will be updated automatically when the parent unit is powered off, and then powered on again.

Connect your HD video monitor with home Wi-Fi network

• You must connect your video monitor to your secured home Wi-Fi network in order to receive the latest software and firmware updates. To set it up, go to > Configure Wi-Fi.

Download app for mobile access

1. You can download the free MyVTech Baby 1080p mobile app and install it to a mobile device, then use your mobile device and the mobile app to monitor your areas remotely.
   
   1. Press MENU when the parent unit is idle.
   2. Go to > Connect Mobile Phone.
   3. Scan the QR code in the parent unit to download the app into your mobile device.
   4. Follow the instructions in the mobile app to set up and pair your baby unit to the mobile app.

Alternatively, you can download the mobile app from the App Store or Google Play store.

Install MyVTech Baby 1080p mobile app

1. Browse the App Store or the Google Play store .
2. Search for the mobile app with the keyword "myvtech baby 1080p".
3. Download and install the MyVTech Baby 1080p mobile app to your mobile device.

OR

Scan the QR codes on the right to get the app.

Note

• Make sure your mobile device meets the minimum requirement for the mobile app.

Minimum requirement
The mobile app is compatible with:

• Android^TM 5.0 or later; and
• iOS 8.0 or later.

2. After installing the mobile app, follow the instructions in the mobile app and parent unit to set up and pair your baby unit.

In your mobile device:

1. Tap to run the mobile app in your mobile device, and then create a camera account.
2. We recommend that you use common webmail services, such as Google Gmail for registration of your camera account. Check your email (and Spam folder), and activate your new camera account via the email link, then sign in to your account.
3. Follow the instructions in the mobile app to pair the camera. Tap + in the mobile app to get started.

Test the location for the baby unit

If you plan to install your baby unit in a designated location, and use your home Wi-Fi network to connect your video monitor, you need to test which of your selected monitoring areas within the house have good Wi-Fi signal strength. After you have powered on your parent unit, you can use your parent unit's Wi-Fi signal strength indicator to assist in checking. Once you have identified the suitable location, you can install your baby unit. Adjust the distance between your baby unit and the Wi-Fi router if needed.

Tip

• Depending on surroundings and obstructing factors, such as the effect distance and internal walls have on signal strength, you may experience reduced Wi-Fi signal. To improve the Wi-Fi signal strength, adjust the distance or direction of your parent unit. Check with your parent unit again.
  

Need help?
Driven by system updates, the software, online help topics, and online FAQs will be updated periodically.

For operations and guides to help you using your HD video monitor, and for latest information and supports, go and check the online help topics and online FAQs.

Use your smartphone or mobile device to access our online help.

1. Go to https://phones.vtechcanada.com/manuals; OR

Scan the QR code.

Launch the camera app or QR code scanner app on your smartphone or tablet. Hold the device's camera up to the QR code and frame it. Tap the notification to trigger the redirection of the online help.

• If the QR code is not clearly displayed, adjust your camera's focus by moving your device closer or further away until it is clear.

2. Search for the model - RM5764HD or RM5764-2HD.
   You can also call our Customer Support at 1-888-211-2005 for help.

Mount the baby unit (optional)

Notes

• Check for reception strength and baby unit angle before drilling the holes.
• The types of screws and anchors you need depend on the composition of the wall. You may need to purchase the screws and anchors separately to mount your baby units.

1. Place the wall mount bracket on a wall and then use a pencil to mark two holes in parallel. Remove the wall mount bracket and drill two holes in the wall (7/32 inch drill bit).
   
   
2. If you drill the holes into a stud, go to step 3.

• If you drill the holes into an object other than a stud, insert the wall anchors into the holes. Tap gently on the ends with a hammer until the wall anchors are flush with the wall
  

3. Align the wall mount bracket and screws with the holes in the wall as shown. Tighten the screws in the middle hole first, so that the wall mount bracket position is fixed. You can tighten the other screw in the top hole.
   

4. Place the baby unit on the wall mount bracket and then slide it forward until it locks into place. Connect the power adapter to the baby unit and a power supply not controlled by a wall switch.
   

OR

General product care

To keep this product working well and looking good, follow these guidelines:

• Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose it to direct sunlight or moisture.
• Avoid dropping the product or treating it roughly.
• Clean with a soft cloth.
• DO NOT immerse the parent unit and the baby unit in water and do not clean them under the tap.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the parent unit and the baby unit are dry before you connect them to the mains again.
• Clean the USB charging port of dust, dirt, and lint regularly.

Storage

When you are not going to use the HD video monitor for some time, store the parent unit, the baby unit and the adapters in a cool and dry place.

Frequently asked questions

Below are the questions most frequently asked about the HD video monitor.

Limited warranty

How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.

How do you get warranty service?
To obtain warranty service in the Canada, please visit our website at www.vtechcanada.com or call 1-888-211-2005. NOTE: Before calling for service, please review the user's manual - a check of the Product's controls and features may save you a service call.