Troubleshooting - STEINEL Multisensor True Presence BT IPD Manual

12. Troubleshooting

Sensor transmits an unwanted motion signal.
– Interference factor, e.g. fan, air conditioner
or other moving parts in the detection range.
• Reorganise or cover area, increase distance.
– Animals moving within the detection range.
• Reorganise or cover area.
– People are detected through thin walls
in the neighbouring room.
• Reduce range of sensor.
– Wind moves paper or plants in the detection area.
• Reorganise area.
– Sensor near WiFi or other radio source.
• Install at least 2 m away from the radio source.
Sensor reacts late to motion.
– Excessive distance to the sensor.
• Install more sensors.
• Optimise sensor positioning.
– Range setting too low.
• Adjust range.
Temperature value inaccurate.
– Adjustment required.
• Enter correction value via sensor settings.
Sensor does not connect to the app.
– App or smartphone crashes.
• Restart mobile device.
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