Multitech MultiModem ISI9234PCIe-4 User Manual
Intelligent serial interface
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Summary of Contents for Multitech MultiModem ISI9234PCIe-4
- Page 1 ® MultiModem Interface Intelligent Serial Server Cards ISI5634UPCI & ISI9234PCIe User Guide Downloaded from Elcodis.com electronic components distributor...
- Page 2 Multi-Tech products directly to our technical support team. Get answers to your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more. To create an account and submit a Support Case on the Portal, visit https://support.multitech.com. Knowledge Base and Support Services: www.multitech.com/support.go The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi- Tech products.
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Page 3: Table Of Contents
Table of contents Contents CHAPTER 1—INTRODUCTION AND DESCRIPTION ......................4 How to Use This Manual ............................4 Introduction to ISI Server Cards ..........................4 ISI Modems .................................. 4 ISI Reset Utility ................................5 Technical Specifications ............................5 CHAPTER 2—HARDWARE INSTALLATION ........................6 Introduction ................................. -
Page 4: Chapter 1-Introduction And Description
Chapter 1 – Introduction and Description Chapter 1—Introduction and Description How to Use This Manual This manual describes the Multi-Tech Intelligent Serial Interface, Server Cards Models ISI5634UPCI-4/8 and ISI9234PCIE-4/8. The UPCI Cards install on Universal PCI-bus architecture and the PCI Express cards install on PCI Express-bus architecture. -
Page 5: Isi Reset Utility
Chapter 1 – Introduction and Description Note: Though these modems are capable of 56 Kbps download performance, line impairments, public telephone infrastructure flaws, and other external technological factors currently prevent connections from reaching this maximum 56 Kbps speed. Modems on the ISI Card are ‘Plug and Play’ capable with interactive automatic dialing and command mode configuration. -
Page 6: Chapter 2-Hardware Installation
Chapter 2 – Hardware Installation Chapter 2—Hardware Installation Introduction This chapter describes installation of the Multi-Tech ISI as an expansion card in your PCI-bus computer. Telecom Safety Warnings • This product must be installed by a qualified service person. • Never install telephone wiring during a lightning storm. - Page 7 Chapter 2 – Hardware Installation Carefully remove the ISI Card from its antistatic bag, handling it only by the mounting bracket and edges. Do not touch the gold-plated connectors along the bottom edge. (You may want to save packaging for possible future use.) ISI5634UPCI-8 ISI9234PCIe-8...
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Page 8: Chapter 3-Software Installation
Chapter 3 – Software Installation Chapter 3—Software Installation Introduction ® The ISI Cards ship with drivers and software for each of the following operating systems: Windows Server 2008, ® Windows 7, Vista, XP, 2003, and Linux. The ISI drivers are the same for the ISI5634-UPCI and the ISI9234-PCI Express products. -
Page 9: Windows Installer
Chapter 3 – Software Installation Windows Installer Your product CD contains an installer program for current Windows operating systems (Windows XP and newer only) that should be used before installing your ISI card. Should you happen to install your ISI card before using the installer program, please follow the directions in the following sections for your particular version of Windows. - Page 10 Chapter 3 – Software Installation You will be prompted 3 times to confirm the installation of the three necessary drivers. Click the Install button to continue each time. There will be a transitory screen, then the process will complete. Click on the Finish button. Your driver installation is complete.
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Page 11: Manual Driver Installation For Windows 7
Chapter 3 – Software Installation Manual Driver Installation for Windows 7 If you did not use the pre-installer for Windows, this is the process for installing your modem. The following driver installation procedure is based on Win 7 32-bit Operating System. The Win 7 64-bit Operating System installs in the same manner. - Page 12 Chapter 3 – Software Installation Update Driver Software – PCI Serial Port screen appears. Select Browse my computer for driver software Insert the ISI product CD that came with your device into the CD-ROM drive. At the Browse for driver software on your computer screen. Click Browse.
- Page 13 Chapter 3 – Software Installation Click Next. Windows Security Would you like to install this device software screen appears. Click Install. Installing driver software on screen appears. MultiModem ISI Server Cards User Guide Downloaded from Elcodis.com electronic components distributor...
- Page 14 Chapter 3 – Software Installation When the software for this device has been updated. The Windows screen Multi-Tech ISI5634UPCI/ISI9234PCIE 4 Port Analog Modem Card is displayed. Click Close. MultiModem ISI Server Cards User Guide Downloaded from Elcodis.com electronic components distributor...
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Page 15: Windows 7 Port And Modem Installation
Chapter 3 – Software Installation Windows 7 Port and Modem Installation Immediately after the ISI Card driver installation is complete, another set of installation wizard screens will appear. With this installation wizard, you will install ISI ports and modems into the computer's operating system and then associate the modem with its port. - Page 16 Chapter 3 – Software Installation Update Driver Software – PCI Serial Port screen appears. Select Browse my computer for driver software At the Browse for driver software on your computer screen. Ensure that the Browse window still points to the Drivers folder on the ISI product CD. The Drivers folder, Win32bit-Vista-2008-Win7 folder.
- Page 17 Chapter 3 – Software Installation Windows Security Would you like to install this device software screen appears. Click Install. Installing driver software on screen appears. When the software for this device has been updated. The Windows screen Updated Driver Software - Multi-Tech Communications Port (COM6) –...
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Page 18: Installation Of The Modems
Chapter 3 – Software Installation Installation of the Modems As each Multi-Tech Communication Port (COM_) is installed, Win7 goes out and pulls the modem driver from Windows Update and installs the modem under Modems, Multi-Tech Systems MT9234SMI#_, as shown in Device Manager. -
Page 19: Un-Installing Your Isi Unit
Manager list will appear. Click on Modems to expand the list. Select one of the modems being used with the ISI Card. The modems are designated "MultiTech systems MT5634SMI-V92#_" (followed by number designations for all modems except the first, #2, #3, etc.). - Page 20 Chapter 3 – Software Installation Delete COM Ports In Device Manager, click on Ports (COM & LPT) to expand the list. Select one of the COM ports being used with the ISI Card. These are designated as "Multi-Tech Communications Port (COMx)" where x is usually 3 or greater. Right-click on the first port to be deleted (the order of removal is not important) and select "Uninstall."...
- Page 21 Chapter 3 – Software Installation Delete ISI Card Driver In Device Manager, click on Multi-port serial adapters to expand the list. Select the entry for the specific ISI Card to be removed, either Multi-Tech ISI5634UPCI/ISI9234PCIE- X Card. Here "x" will be either 4 or 8. If multiple ISI Cards are present, those beyond the first will be further specified as #2, #3, etc.
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Page 22: Driver Installation For Windows Server 2008
Chapter 3 – Software Installation Driver Installation for Windows Server 2008 If you did not use the pre-installer for Windows, this is the process for installing your modem. The following driver installation procedure is based on Windows Server 2008 64-bit Operating System. The procedure may vary slightly for the Windows Server 2008 32-bit Operating System. - Page 23 Chapter 3 – Software Installation The next screen prompts you to Insert the disc that came with your PCI Serial Port. If you have the disc that came with your card, insert it now. Click Next. Windows may prompt you to search online, but this is not necessary. Searching disc for software…screen appears.
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Page 24: Installation Of The Communications Port
Chapter 3 – Software Installation When the software for this device has been successfully installed screen appears, Windows has finished installing the driver software for this device: Multi-Tech ISI5634UPCI/ISI9234PCIE 8 Port Analog Modem Card. Click Close. Installation of the Communications Port A Found New Hardware –... - Page 25 Chapter 3 – Software Installation The Found New Hardware – Multifunction Device screen appears. If you have the disc that came with your device, insert it now. The ISI Card CD is still in the CD ROM drive. Click Next. Searching disc for software…screen appears.
- Page 26 Chapter 3 – Software Installation The Found New Hardware – Multi-Tech Communications Port (COM3) screen appears. The software for this device has been successfully installed. Windows has finished installing the driver software for this device: Multi-Tech Communications Port. Click Close. If you open Device Manager, you will see ‘Other devices’...
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Page 27: Installation Of The Modems
MultiTech Systems MT9234SMI? Select Don’t search online. The Found New Hardware – MultiTech Systems MT9234SMI screen appears. If you have the disc that came with your device, insert it now. The ISI Card CD is still in the CD ROM drive. Click Next. - Page 28 Chapter 3 – Software Installation Searching disc for software screen appears. Windows can’t verify the publisher of this driver software screen appears. Select Install this driver software anyway The software for this device has been successfully installed screen appears. Windows has finished installing the driver software for this device: Multi-Tech Systems MT9234SMI.
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Page 29: Un-Installing Your Isi Unit
Multifunction Devices. Similarly, for the ISI 1-8, the installation wizard must install eight Multifunction Devices under Other Devices. When MultiTech Systems MT9234SMI #8 is displayed, the eight modems on the ISI Card are successfully installed. When all modems have been installed, you need to reboot. - Page 30 Select one of the modem drivers being used with the ISI Card. The modem drivers are designated "MultiTech systems MT5634SMI-V92" (followed by number designations for all modems except the first, #2, #3, etc.). Right-click on the first modem driver to be deleted (the order of removal is not important) and select "Uninstall."...
- Page 31 Chapter 3 – Software Installation At the Confirm Device Removal screen, click OK. Repeat steps 3 through 5 for each additional modem driver to be removed. Delete COM Ports In Device Manager, click on Ports (COM & LPT) to expand the list. Select one of the COM ports being used with the ISI Card.
- Page 32 Chapter 3 – Software Installation Right-click on the first port to be deleted (the order of removal is not important) and select "Uninstall." At the Confirm Device Removal screen, click OK. Repeat steps 3 through 5 for each additional ISI COM port to be removed. MultiModem ISI Server Cards User Guide Downloaded from Elcodis.com...
- Page 33 Chapter 3 – Software Installation Delete ISI Card Driver. In Device Manager, click on Multi-port serial adapters to expand the list. Select the entry for the specific ISI Card to be removed, either "Multi-Tech ISI5634UPCI/ISI9234PCIE- X Port Analog Modem Card”. Here "x" will be either 4 or 8. If multiple ISI Cards are present, those beyond the first will be further specified as #2, #3, etc.
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Page 34: Driver Installation For Windows Vista
Chapter 3 – Software Installation Driver Installation for Windows Vista The following driver installation procedure is based on Windows Vista 32-bit Operating System. The Windows Vista 64-bit Operating System installs in the same manner. Card Driver Installation This wizard installs the files for the ISI Card. Power up your computer. - Page 35 Chapter 3 – Software Installation Windows couldn’t find the driver software for your device screen appears. Choose Browse my computer for driver software (advanced). At the Browse for driver software on your computer screen. Click Browse. Browse to the Drivers folder on your on your ISI product CD, then select the Drivers folder. Within the Drivers folder, select Win32bit-Vista-2008-Win7 folder.
- Page 36 Chapter 3 – Software Installation Windows Security Would you like to install this device software screen appears. Click Install. Installing driver software on screen appears. When the software for this device has been successfully installed screen appears, Windows has finished installing the driver software for this device: Multi-Tech ISI5634UPCI/ISI9234PCIE 4 Port Analog Modem Card.
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Page 37: Port And Modem Installation
Chapter 3 – Software Installation Port and Modem Installation Immediately after the ISI Card driver installation is complete, another set of installation wizard screens will appear. With this installation wizard, you will install ISI ports and modems into the computer's operating system and then associate the modem with the ports. - Page 38 Chapter 3 – Software Installation Windows couldn’t find the driver software for your device screen appears. Choose Browse my computer for the driver software (Advanced). At the Browse for driver software on your computer screen. Click Next. Windows can’t verify the publisher of this driver software screen appears. Click Install.
- Page 39 Chapter 3 – Software Installation Installing driver software on Multifunction Device screen appears. The Found New Hardware – Multi-Tech Communications Port (COM6) screen appears. The software for this device has been successfully installed. Windows has finished installing the driver software for this device: Multi-Tech Communications Port.
- Page 40 Chapter 3 – Software Installation Installation of the Modems A Found New Hardware – Multi-Tech Systems MT9234SMI screen appears with Insert the disc that came with your Multi-Tech Systems MT9234SMI. Click on I don’t have the disc. Show me other options. The User Account Control –...
- Page 41 Chapter 3 – Software Installation At each Found New Hardware Wizard —Please choose your search and installation options screen. Ensure that Search for the best driver in these locations is selected and that Include this location in the search is also selected. The Browse window shows the drive location, for example, E:\Drivers\Win32bit- Vista-2008-Win7.
- Page 42 Chapter 3 – Software Installation For each port, Completing the Found New Hard Wizard screen for the Multi-Tech Systems MT9234SMI#_ appears. Click Finish. This wizard will return to the Please choose your search and installation option screen and repeat this sequence for each modem being installed.
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Page 43: Un-Installing Isi Drivers
Chapter 3 – Software Installation Un-Installing ISI Drivers Conduct the un-installation in this order: remove the modems associated with the ISI Card first, then the ports, and, finally, the ISI Card. Following this procedure will ensure removal of all ISI components. We present details below. - Page 44 Chapter 3 – Software Installation Delete COM Ports In Device Manager, click on Ports (COM & LPT) to expand the list. Select one of the COM ports being used with the ISI Card. These are designated as "Multi-Tech Communications Port (COMx)" where x is usually 3 or greater. Right-click on the first port to be deleted (the order of removal is not important) and select "Uninstall."...
- Page 45 Chapter 3 – Software Installation Delete ISI Card Driver In Device Manager, click on Multi-port serial adapters to expand the list. Select the entry for the specific ISI Card to be removed, either Multi-Tech ISI5634UPCI/ISI9234PCIE- X Card . Here "x" will be either 4 or 8. If multiple ISI Cards are present, those beyond the first will be further specified as #2, #3, etc.
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Page 46: Driver Installation For Windows Xp/2003
Chapter 3 – Software Installation Driver Installation for Windows XP/2003 If you did not use the pre-installer for Windows, this is the process for installing your modem. The following driver installation procedure is based Windows XP 32-bit Operating System. The ISI Driver installation process includes three install wizards: (1) PCI Serial Port, (2) Communications Port/Multifunction Device, and (3) the modem. - Page 47 Chapter 3 – Software Installation Please choose your search and installation options screen appears. Select Include this location in the search: and Click Browse. Browse to the Drivers folder on your ISI product CD, and then select the Drivers folder. Within the Drivers folder, select Win32bit-XP-2003 folder. If you are installing drivers on an XP 64-bit Operating System, you would browse to the Win64bit-XP- 2003 folder.
- Page 48 Chapter 3 – Software Installation Please wait while the wizard searches for the PCI Serial Port. Then a Hardware Installation—Windows Logo Testing screen will appear. The software you are installing for this hardware: Multi-Tech ISI534UPCI/ISI9234PCIE 4 Port Analog Modem Card has not passed Windows Logo testing to verify compatibility with Windows XP.
- Page 49 Chapter 3 – Software Installation ‘Please wait while the wizard installs the software...’ screen appears. A completing the Found New Hardware Wizard screen appears. Click Finish. MultiModem ISI Server Cards User Guide Downloaded from Elcodis.com electronic components distributor...
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Page 50: Port And Modem Installation
Chapter 3 – Software Installation Port and Modem Installation Immediately after the ISI Card driver installation is complete, another set of installation wizard screens will appear. With this installation wizard, you will install ISI ports and modems into the computer's operating system and then associate the modems with the ports. - Page 51 Chapter 3 – Software Installation Please choose your search and installation options screen appears. Ensure that the Search for the best driver in these locations is selected and that Include this location in the search is also selected. The browse window shows the drive location, for example E:\Drivers\Win32bit-XP-2003.
- Page 52 Chapter 3 – Software Installation Please select the best match for your hardware from the list below. Ensure that the top choice is selected, e:\drivers\win32bit-xp-2003\oemport-xp-2003.inf is selected for 32-bit operating system; or select the second choice for a Windows 64-bit Operating System e:\drivers\win64bit-xp-2003\oemport-xp-2003.inf.
- Page 53 Chapter 3 – Software Installation For each port, a completion screen will appear. Click Finish. This wizard will return to the Please choose your search and installation option screen and repeat this sequence for each port being installed. For example, four times for the ISI9234PCIe-4 and eight times for the ISI9234PCIe-8.
- Page 54 Ensure that Search for the best driver in these locations is selected and that Include this location in the search is also selected. The Browse window shows the drive location, for example, E:\Drivers\Win32bit- XP-2003. Then click Next. Please wait while the wizard searches… for the MultiTech Systems MT9234SMI. MultiModem ISI Server Cards User Guide Downloaded from Elcodis.com...
- Page 55 Ensure that the top choice is selected, e:\drivers\win32bit-xp-2003\multitech_pcie_upci_zpc.inf is selected for 32-bit operating system; or select the second choice for a Windows 64-bit Operating System e:\drivers\win64bit-xp-2003\multitech_pcie_upci_zpc.inf. Please wait while the wizard installs the software… for the MultiTech Systems MT9234SMI. MultiModem ISI Server Cards User Guide Downloaded from Elcodis.com...
- Page 56 Chapter 3 – Software Installation For each port, ‘Completing the Found New Hard Wizard’ screen for the Multi-Tech Systems MT9234SMI appears. Click Finish. This wizard will return to the Please choose your search and installation option screen and repeat this sequence for each modem being installed.
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Page 57: Un-Installing Isi Drivers
Chapter 3 – Software Installation Un-Installing ISI Drivers Conduct the un-installation in this order: remove the modems associated with the ISI Card first, then the ports, and, finally, the ISI Card. Following this procedure will ensure removal of all ISI components. Details are presented below. - Page 58 Chapter 3 – Software Installation Select one of the modems being used with the ISI Card. The modems are designated Multi-Tech systems MT9234SMI (followed by the number designation for all modems except the first, #2, #3, etc.). Right-click on the last modem that was installed and select Uninstall. At the Confirm Device Removal screen, click OK.
- Page 59 Chapter 3 – Software Installation Delete COM Ports In Device Manager, click on Ports (COM & LPT) to expand the list. Select one of the COM ports being used with the ISI Card. These are designated as Multi-Tech Communications Port (COMx) where x is usually 3 or greater. Right-click on the last port that was installed and select Uninstall.
- Page 60 Chapter 3 – Software Installation At the Confirm Device Removal screen, click OK. Repeat steps 3 through 5 for each additional ISI COM port to be removed. Delete ISI Card Driver In Device Manager, click on Multi-port serial adapters to expand the list. Select the entry for the specific ISI Card to be removed, either Multi-Tech ISI5634UPCI/ISI9234PCIE- X Card .
- Page 61 Chapter 3 – Software Installation At the Confirm Device Removal screen, click OK. Repeat steps 3 through 5 for each additional ISI Card to be removed. Shut down the computer. With the computer's power off, you can remove the ISI Card physically from the computer. MultiModem ISI Server Cards User Guide Downloaded from Elcodis.com...
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Page 62: Installing The Isi Driver In Linux
Chapter 3 – Software Installation Installing the ISI Driver in Linux Multi-Tech's version 1.01 driver for the ISI Cards works with the 2.4.x Linux kernel. It has been tested with RedHat Release Versions 7.3, 8.0, and 9.0. System Requirements, Prerequisites, & Conditions of Use: Hardware Platform: Intel x86 Linux kernel version:... -
Page 63: Creating Linux Tty Device Names
Chapter 3 – Software Installation Creating Linux TTY Device Names This driver retains the standard serial device properties: dial-in port files (named in the form "ttyMUxy"), and call-out port files (named in the form "cumxy"). File names of these two special types become associated with each serial port. -
Page 64: Configuring The Modems For Your Country
Chapter 3 – Software Installation Configuring the Modems for your Country Different countries have different requirements for how modems must function. Therefore, before you use the modems in your ISI Card, you must configure them to match the defaults of the country in which you are using them. -
Page 65: Chapter 4 - Reset Utility
Chapter 4 – Reset Utility Chapter 4 – Reset Utility The Reset Utility allows you to reset a single modem or reset all the modems. PREREQUISITE: The ISI drivers must be install before the Reset Utility can function. Insert the ISI Product CD into the CD-ROM drive. The CD starts automatically. Any other utility accessing the first com port needs to be closed before you can access the first com port in the Reset Utility. -
Page 66: Appendix A - Cable Wiring Diagrams
Appendix A – Cable Wiring Diagrams Appendix A – Cable Wiring Diagrams The four modems on the ISI-4 are attached to phone receptacles by a single fan-out cable that has an RJ45 connector on one end (which connects to the card) and four RJ11 connectors on the other end (which connect to phone receptacles). -
Page 67: Appendix B - Regulatory Compliance
Appendix B – Regulatory Compliance Appendix B – Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 47 CFR – FCC Part 15 regulations. The stated limits in this regulation are designed to provide reasonable protection against harmful interference in a residential environment. -
Page 68: Appendix C - Environmental Information
Appendix C – Environmental Info Appendix C – Environmental Information Waste Electrical and Electronic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take- back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. - Page 69 Appendix C – Environmental Info REACH Statement Registration of Substances: After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be considered as “articles”.
- Page 70 Appendix C – Environmental Info MultiModem ISI Server Cards User Guide Downloaded from Elcodis.com electronic components distributor...
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Page 71: Index
Index INDEX Country configuration ..............64 PCI bus variations ................. 4 Driver installation ................. 8 Reset utility ................65 EMC, Safety and R&TTE .............. 67 Specifications ................5 FCC Part 15 ................. 67 Vista and Installation of the Modem .......... 27 Hardware installation ..............