Orca ZEUS ZSW 230 Installation, Maintenance And User Manual page 35

We hereby declare that:
Device will work properly in warranty period if you will use it in accordance with its purpose and instructions for
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use,
• We will, on your request if it is made within the warranty period, on our own expense take care to remove the
defects and shortcomings of the device, which cause non proper operation of unit within 45 days from the date
of notification of failure.
• Warranty applies only for components installed and enclosed to delivered device, for components that are
subject of installation: (filter, safety valve, expansion vessel, circulating pump, ...), warranty need to be assured
directly from supplier of this components and not supplier of heat pump (seller or installer of the additional
equipment).
The device, that will not be repaired within the period of 45 days, at your request, we will replace it with a new one.
Warranty begins on the date of retail sale, which can prove with a valid invoice or confirmed warranty certificate
(name, seat, seal, signature of vendor and installer and date of the sale and installation).
Warranty is valid in EU. Regular yearly service in warranty term is mandatory, after and of warranty it is
recommended. In case of not performed regular yearly service warranty on the unit is no longer valid. Proof of
performed regular yearly services is bill of performed service and confirmed warranty certificate.
Warranty terms:
• 2 years on complete unit (if on invoice of unit is not written some other term)
• 5 years on enameled water tank, if:
o Mg. anodes were annually checked
o Mg anodes were replaced every 24 months
o If instructions for galvanic couple formation prevention were followed
This warranty does not apply in the following cases:
Unit was not used in accordance with enclosed manuals
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• Installation and/or first start of unit was not performed by authorized person
• Repairs were performed by non-authorized person
Negligent handling with device
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Damage caused by mechanical shock from buyer or a third party
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• If, during the warranty period, regular yearly services were not performed
• If changes has been made to the original equipment, or if the device has been used for other purposes than
those specified by the manufacturer
If in the device were installed non-original parts
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• On circulation pump if magnetic filter was not installed on heating system return and was damaged because of
metal parts in heating system
If Magnesium anode was not replaced every two years. Warranty does not include filters, seals, magnesium
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anode, other consumables and annual service which is chargeable.
Repair during the warranty period:
For repairs within the warranty period customer need to propose confirmed warranty certificate, original bill of unit
purchase and its installation. When reporting faults on the unit, customer needs to give next information: device
model, failure, serial number of product and purchase date.
Time of ensuring service:
This is the time period in which we provide service, supplies and spare parts. It shall be counted from the date of
purchase. Time of ensuring service is a warranty period plus 3 years. In the event of a change of the unit model, we
provide spare parts in the same colour two years and with similar colour for 3 years after the expiration of the
warranty period.
The buyer has the right to obtain warranty after its completion, if it turns out that it was a hidden defect in the
product which caused the damage.
Warranty statement