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Cisco 6861 Deployment Manual

Multiplatform phones wireless lan
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Cisco IP Phone 6861 Multiplatform Phones
Wireless LAN Deployment Guide
The Cisco IP Phone 6861 Multiplatform Phones are adaptable for scenarios that require the ability to unplug the wired
network connection and remain connected. The Wireless LAN capability enables communications in a WLAN-deployed
working place or home.
This guide provides information and guidance to help you deploy the phone in a wireless LAN environment.
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Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide

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Summary of Contents for Cisco 6861

  • Page 1 Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide The Cisco IP Phone 6861 Multiplatform Phones are adaptable for scenarios that require the ability to unplug the wired network connection and remain connected. The Wireless LAN capability enables communications in a WLAN-deployed working place or home.

  • Page 2: Revision History

    Revision History Date Comments 08/03/19 Initial version 08/06/19 Updated based on review comments Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...

  • Page 3: Table Of Contents

    View Wi-Fi Status and Messages ............................... 27 Wi-Fi Message References ................................. 28 Capture a Screenshot of the Phone Display ..........................29 Capture Packets ..................................29 Report PRT on the Phone ................................30 Additional Documentation ................................32 Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...

  • Page 4: Wlan Capability Overview

    Through the use of unlicensed spectrum, and the inability to guarantee the delivery of messages to a WLAN device, the Cisco IP Phone 6861 Multiplatform Phone is not intended to be used as a medical device and should not be used to make clinical decisions.

  • Page 5: Wireless Lan

    For voice deployments, it is suggested to use 802.11a/n for voice and use 802.11b/g/n for data. Wireless LAN The Cisco IP Phone 6861 Multiplatform Phones are recommended to work with the following Wireless LAN solutions: • Mainstream AP for home use •...

  • Page 6: Security

    Some 5 GHz channels are also used by radar technology, which requires that the 802.11 client and access point to be 802.11h-compliant to utilize those radar frequencies (DFS channels). 802.11h requires 802.11d to be enabled. The Cisco IP Phone 6861 Multiplatform Phone will passively scan DFS channels first before engaging in active scans of those channels.
  • Page 7 AES (Advanced Encryption Standard) ▪ TKIP / MIC (Temporal Key Integrity Protocol / Message Integrity Check) ▪ WEP (Wired Equivalent Protocol) 40/64 and 104/128 bit Note: An external authentication system is required. Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...

  • Page 8: Configure Wireless Lan

    Configure Quality of Service (QoS) • Set the WMM Policy to Required • Ensure Aironet Extensions is Enabled • Disable Public Secure Packet Forwarding (PSPF) • Set IGMP Snooping to Enabled Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...

  • Page 9: 802.11 Network Settings

    This may be necessary if there is an intermittent interference present in an area. The 5 GHz channel width can be configured for 20 MHz or 40 MHz if using Cisco 802.11n Access Points and 20 MHz, 40 MHz, or 80 MHz if using Cisco 802.11ac Access Points.
  • Page 10 Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...
  • Page 11 6 Mbps to be enabled as the mandatory (basic) rate. If 802.11b clients exist, then 11 Mbps should be set as the mandatory (basic) rate and 12 Mbps or higher as the supported (optional) rate. Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...

  • Page 12: Wlan Settings

    WLAN Settings We recommend that you set a separate SSID for the phone to connect. However, if there is an existing SSID configured to support voice-capable Cisco Wireless LAN endpoints already, then that WLAN can be utilized instead. The SSID to be used by the phone can be configured to only apply to a certain 802.11 radio type (e.g. 802.11a only).
  • Page 13 Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...
  • Page 14 Ensure that Public Secure Packet Forwarding (PSPF) is not enabled for the voice VLAN as this will prevent clients from direct communication when associated to the same access point. If PSPF is enabled, then the result will be no audio. Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...
  • Page 15 Ensure AES is selected for encryption type. Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...

  • Page 16: Call Admission Control (Cac)

    CAC is enabled. If Admission Control for Voice or for Video is enabled on the Cisco Autonomous Access Point, the admission must be unblocked on the SSID as well. In recent releases, the admission is unblocked by default.

  • Page 17: Qos Policies

    QoS Policies Configure the following QoS policy on the Cisco Autonomous Access Point to enable DSCP to CoS (WMM UP) mapping. This allows packets to be placed into the proper queue as long as those packets are marked correctly when received at the access point level.
  • Page 18 To enable QBSS, select Enable and check Dot11e. If Dot11e is checked, then both CCA versions (802.11e and Cisco version 2) will be enabled. Ensure IGMP Snooping is enabled. Ensure Wi-Fi MultiMedia (WMM) is enabled. Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...
  • Page 19 If the Stream feature is enabled, ensure that only voice packets are being put into the voice queue. Signaling packets (SIP) should be put into a separate queue. This can be ensured by setting up a QoS policy mapping the DSCP to the correct queue. Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...

  • Page 20: Advanced Settings

    (default = 60 seconds). To change the TKIP countermeasure holdoff time on the Cisco Autonomous Access Point, telnet or SSH to the access point and enter the following command specifying the number of seconds and WLAN ID.

  • Page 21: Configure Wireless Connection On Your Phone

    Go to the Wi-Fi Settings section on the Voice > System tab. The Cisco IP Phone 6861 Multiplatform Phone supports 4 Wi-Fi profiles. When you set Phone-wifi-on to Yes and Phone-wifi-type to WLAN, the phone tries the 4 profiles in the sequence defined in Wi-Fi Profile Order field. For each Wi-Fi profile, Network Name refers to the SSID of the AP you want to connect to.

  • Page 22: Wireless Lan Profiles (On Phone Screen)

    All the Wi-Fi profiles are saved on the phone. The phone can recover the previous Wi-Fi connection after a power cycle. Wireless LAN Profiles (on Phone Screen) To configure the Wi-Fi profiles on the phone screen, navigate to Network configuration > Wi-Fi configuration > Wi-Fi profile. Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...
  • Page 23 AP. The trying order is from profile 1 to profile 4. To change the order of a profile, select the profile and chose Move up or Move down from the Option menu. Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...
  • Page 24 To edit an AP, press Select to edit it in the Setup Wi-Fi page. In the Setup Wi-Fi page, the scanned SSID, security mode, and frequency are displayed. You can enter the credential information, e.g. Passphrase, userid, WEP ... Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...

  • Page 25: Wireless Lan With Wps (On Phone Screen)

    Select Push button configuration and follow the onscreen instructions. Press the WPS key on the AP and press Continue on the phone. The phone starts negotiating with the AP. The process lasts about 2 minutes. The connection status will display on the phone screen. Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...
  • Page 26 WPS type. If Wi-Fi type is changed, the phone cannot recover connection to that WPS AP. You have to reconnect the phone in WPS type manually. Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...

  • Page 27: Wlan Connection Troubleshooting

    Wi-Fi messages display the real-time status of Wi-Fi connection. You can use these messages to monitor and troubleshoot Wi-Fi connection issues. • Details: Extends the selected message to see the full message • Clear: Clears all the messages • Back: Returns to the upper level menu Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...

  • Page 28: Wi-Fi Message References

    Action: Check and make sure Wi-Fi environment is good enough WPS fail WPS connection failed. WPS connection failed. Action: Check if the user configures WPS in the correct way (entering the code within 2 minutes) Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...

  • Page 29: Capture A Screenshot Of The Phone Display

    You can capture the packets sent to and from the phone on the phone's administration web page. Navigate to Info > Debug Info. In the Problem Reports section, click Start Packet Capture. Click Submit on the prompt. When finished, click Stop Packet Capture to stop capturing: Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...

  • Page 30: Report Prt On The Phone

    Enter the time that you experienced the problem in the Time of problem field. The current time appears in this field by default. Select Problem description. Select a description from the displayed list. Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide...
  • Page 31 When the PRT file is generated, the phone sends the PRT file to the remote log server which is deployed by SP. In case that phone wifi connection fails, so 6861 phone not able to post PRT to remote server. Please user turn off then on Wi-Fi on LCD.

  • Page 32: Additional Documentation

    Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide • Cisco IP Phone 6800 Series Multiplatform Phones User Guide • Cisco IP Phone 6800 Series Multiplatform Phones Release Notes for Firmware Release 11.2.4 • Cisco Autonomous Access Point Documentation http://www.cisco.com/c/en/us/td/docs/wireless/access_point/12-4-25d- JA/Configuration/guide/cg_12_4_25d_JA.html...
  • Page 33 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://www.cisco.com/go/trademarks.

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