PAX A920 Quick Start Manual
  1. Manuals
  2. Brands
  3. PAX Manuals
  4. Payment Terminal
  5. A920
  6. Quick start manual

PAX A920 Quick Start Manual

For the royal british legion
Hide thumbs Also See for A920:
Table of Contents

Advertisement

Quick Links

A920 DEVICE
Quick Start Guide for The
Royal British Legion

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the A920 and is the answer not in the manual?

Questions and answers

Related Manuals for PAX A920

Summary of Contents for PAX A920

  • Page 1 A920 DEVICE Quick Start Guide for The Royal British Legion...
  • Page 2 The A920 Device A920 DEVICE is a card payment machine with a specially designed RBL APP for taking quick card donations. Simply select the desired donation amount and then the donor can choose to pay by CONTACTLESS, CHIP & PIN MAGNETIC STRIPE.

  • Page 3: Turning Your Device On/Off

    Turning Your Device On/Off POWER BUTTON is located on the RIGHT SIDE of the device. Hold the button down to turn the device on. To turn it off, hold down the power button to display 4 options. Press POWER OFF and then POWER OFF again...
  • Page 4 Logging In When you turn the device on you see the SPLASH SCREEN and will automatically be logged into the device. If you are not automatically given the SPLASH SCREEN, select the option on the DEVICE HOME SCREEN.
  • Page 5 Accepting Donations The device is preconfigured with 4 fixed donations of £2, £5, £10 & £20 with the additional option of choosing another amount. The donor simply selects and presses the desired donation amount and can then choose to pay by CONTACTLESS, CHIP &...
  • Page 6 Choosing Donation Amounts To choose another donation amount, select CHOOSE AMOUNT from the screen. You can then manually enter the desired donation amount. Donations can be made in both pounds and pence, e.g. £2.50. The chosen donation amount will then be displayed for the donor to confirm or reset if they wish to change it.
  • Page 7 Accepting Larger Amounts If a donor would like to give more than the contactless limit of £45, they simply enter their desired amount in the CHOOSE AMOUNT screen. The device will automatically register it as a CHIP & PIN payment and the donor will be prompted to insert their card.
  • Page 8 Taking Payments Contactless Donations Magnetic Stripe Donations To accept a CONTACTLESS donation, simply To accept MAGNETIC STRIPE donations, simply ask the donor to tap their card against the ask the donor to swipe their card through the CONTACTLESS symbol at the top of the device. MAGENTIC STRIPE reader at the top of the device, above the camera.
  • Page 9 Transactions Status Successful Transactions Declined Transactions When a donation has been SUCCESSFUL If a donation is DECLINED you will see the will see the GREEN TICK symbol. CROSS symbol. Try again using CHIP & PIN or ask the donor to try with another card.

  • Page 10: The Admin Menu

    The Admin Menu To access the ADMIN MENU triple tap on the POWERED BY PAYACHARITY logo at the bottom on the screen. DONATION: Accept standard donations TRANSACTION SUMMARY: View transaction totals USER GUIDE: This guide on your device LOGOUT: Exit the app and log out EXIT: Exit the app without logging out...
  • Page 11 Transaction Summary Select TRANSACTION SUMMARY from the ADMIN MENU. See how many TRANSACTIONS and the TOTAL RAISED on the device on any given date. TRANSACTION SUMMARY is only be available if the device is ONLINE. Your TRANSACTIONS are updated periodically. Check the LAST DONATION timestamp for the date and time of the last transaction uploaded.
  • Page 12 User Guide Select USER GUIDE from the ADMIN MENU. A copy of this user guide is available to you on your RBL APP.
  • Page 13 Notifications Message NOTIFICATIONS may be sent to your device which will pop-up as a separate screen. Simply press DISMISS once you’ve read the message to return to the screen you were on. NOTIFICATIONS will only be received if the device is ONLINE.

  • Page 14: Micro Usb Port

    Battery BATTERY on your device should last up to 10HRS. The battery indicator is shown at the top of the screen when a payment is made. You can use your own external battery to help save the device power. Recharge Device Every Night To recharge, look for the MICRO USB PORT LEFT SIDE...
  • Page 15 Weak Or No Signal When processing a DONATION with a WEAK NO SIGNAL you will be asked if you wish to process the transaction as a DEFERRED AUTHORISATION. Select to store the donation. These will still be stored OFFLINE and can be uploaded at the end of the day.

  • Page 16: Admin Menu

    Uploading Stored Transactions Make sure to find a location with a strong mobile signal before you upload. Select EXIT from the ADMIN MENU. Select PAYMENTS from the DEVICE HOME SCREEN. LOG IN USING: Username: 1234 Password: 0000...
  • Page 17 Uploading Stored Transactions Make sure to find a location with a strong mobile signal before you upload. On the PAYMENTS MENU, tap the ADMIN MENU tab. Tap on SUBMIT TRANSACTIONS from the admin options to upload your stored transactions.
  • Page 18 Navigating Back To The App If you have exited the RBL APP to upload stored transactions you will need to navigate back to to continue accepting donations. To do this, tap on the BURGER MENU in the top right corner and select EXIT from the menu.

  • Page 19: Troubleshooting

    Troubleshooting If you need any further assistance, please call our dedicated support number: 01604 978 104 8AM - 6PM MONDAY TO FRIDAY Outside of these hours please leave a message or email cs@payacharity.com and a team member will get back to you as soon as possible. For more information, including instructional videos, please visit: www.payacharity.com/poppy-appeal...

Table of Contents