Table of Contents
Advertisement
6.3 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the
Returning Merchandise for Service
changing any non hot-swap hardware components.
General Technique
If you experience unstable operation or get no boot response, try:
1. With power off, remove all but one DIMM and other added components, such as add-on
cards, from the motherboard. Make sure the motherboard is not shorted to the chassis.
2. Set all jumpers to their default positions.
3. Power up. If the system boots, check for memory errors and add-on card problems.
No Power
•
Check that the power LED on the motherboard is on.
JBM1
MH5
JLANLED3
JOPPS
JMD2_SRW1
JPME2
JWD1
JPH1
JMD2_SRW2
JSIM1
JMD2
M.2_H PCIe 3.0 X2/S-SATA 3.0
•
Make sure that the power connector is connected to the power supply.
JTPM1
JPT1
MH2
JRF1
JSTBY1
JD1
•
Check that the motherboard battery still supplies approximately 3VDC. If it does not,
JNS1
FANB
replace it.
•
Check that the system input voltage is 100-120VAC or 180-240VAC.
•
Turn the power switch on and off to test the system
section(s) in this chapter.
LEDPWR
JPG1
VGA
MH6
JMD1_SRW1
LEDM1
JNVI2C1
JIPMB1
JRK1
Figure 6-3. Location of the MB Power LED
JMD3
M.2-H PCIe 3.0 X1
JMD3_SRW1
JF1
MH4
JSLIM2
JSLIM1
COM1
LED1
63
Chapter 6: Troubleshooting and Support
Technical Support Procedures
Power down
JPL2
JLAN2
JLAN1
LAN3/4
LAN1/2
LEDT4
LEDT3
LEDT1
LEDT2
SFP1
LAN5/6
X12SDV-4C-SP6F
REV: 1.02
DESIGNED IN USA
CPU
BT1
FAN3
JL1
JBT1
or
the system before
JPL1
JSDP2
JSDP3
IPMI_LAN
USB4/5 (3.0)
MH3
JPI2C1
JPWR1
JPF1
JPV1
MH1
FAN2
FAN1
JNVI2C2
Advertisement
Table of Contents
Troubleshooting
