ADTRAN ESU LT User Manual page 7

Customer Service, Product Support Information, and Training
ADTRAN will repair and return this product if within the warranty period from the date
of shipment the product does not meet its published specification or the product fails
while in service.
A return material authorization (RMA) is required prior to returning equipment to
ADTRAN. For service, RMA requests, training, or more information, use the contact
information given below.
Repair and Return
If you determine that a repair is needed, please contact our Customer and Product
Service (CAPS) department to have an RMA number issued. CAPS should also be
contacted to obtain information regarding equipment currently in house or possible fees
associated with repair.
Identify the RMA number clearly on the package (below address), and return to the
following address:
Pre-Sales Inquiries and Applications Support
Your reseller should serve as the first point of contact for support. If additional pre-sales
support is needed, the ADTRAN Support web site provides a variety of support services
such as a searchable knowledge base, latest product documentation, application briefs,
case studies, and a link to submit a question to an Applications Engineer. All of this, and
more, is available at:
When needed, further pre-sales assistance is available by calling our Applications
Engineering Department.
61200410L2-1A
CAPS Department
ADTRAN Customer and Product Service
901 Explorer Blvd. (East Tower)
Huntsville, Alabama 35806
RMA # _____________
http://support.adtran.com
Applications Engineering
ESU LT User Manual
(256) 963-8722
(800) 615-1176
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