Solve Setup Problems - Lexmark 5500 MFP Setup Manual

Solve setup problems

Problem
The touch screen is blank
and does not respond to
touches.
A red exclamation point
appears over the Copy icon
on the Home screen.
The paper will not feed
through the automatic
document feeder.
My network print job does
not print.
I cannot send or receive
analog faxes.
Getting more help
Solution
• Make sure the scanner is plugged in.
• Make sure the electrical outlets have power.
• Make sure the contrast control knob is not set to the darkest setting.
• Make sure all cables and cords are properly connected. For more information, see
"Attach the cables and power cord" on page 35.
• Turn the scanner off and then back on.
• If you are still having problems, contact Lexmark customer support at
http://support.lexmark.com.If you are still having problems, contact the place where
you bought your MFP.
• Touch the Copy icon. Follow the instructions on the screen.
• Make sure the printer is plugged in and turned on.
• Make sure the Ethernet cables are connected to the correct ports. For more
information, see "Attach the cables and power cord" on page 35.
• Turn off the printer and the scanner. Turn the printer on, and then turn the scanner on.
• Make sure paper is inserted far enough.
• Make sure the automatic document feeder cable is securely fastened to the scanner.
• Make sure the automatic document feeder cover is latched securely.
• Open the automatic document feeder door. Make sure the pick pad is seated
correctly, and then close the door.
• Clean the feeder rollers and pick pad, and then try again. For more information, see
"Maintain your scanner" on page 52.
• If you are still having problems, contact Lexmark customer support at
http://support.lexmark.com.If you are still having problems, contact the place where
you bought your MFP.
1 Print a network setup page:
a From the Home screen, touch the Key icon, and then touch Print Reports.
b Touch Network Setup Page.
2 Verify the IP address and settings.
• Make sure the telephone fax line cable is properly connected to the port on the
scanner and to the phone jack.
• Verify the phone line is analog.
Solve setup problems
Launch the MFP CD, and then click
Contact Lexmark for a complete list of
50