Lexmark C792 Administrator's Manual
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Lexmark C792 Administrator's Manual

Lexmark document producer
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Document Producer 4.6.02
Administrator's Guide
October 2011
www.lexmark.com

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Summary of Contents for Lexmark C792

  • Page 1 Document Producer 4.6.02 Administrator's Guide October 2011 www.lexmark.com...

  • Page 2: Table Of Contents

    Contents Contents Overview.....................5 Understanding the Document Producer architecture................5 Understanding the Lexmark Document Distributor system..............6 System components ............................6 Lexmark Management Console ..........................7 Supported printers..............................7 Installing Lexmark Document Distributor...........11 Minimum and recommended system requirements................11 Avoiding conflicts with other software....................13 Ports used by the LDD system.........................13 Activating LDD licenses..........................15...
  • Page 3 Adding servers to the system after initial installation ..................44 Changing the IP address on a configuration 1 system ..................45 Rebooting the LDD system..........................45 Restarting the Lexmark Solutions Application Server..................46 Uninstalling LDD components...........................47 Configuring connection to an SMTP server ......................48 Managing licenses...........................48 Finding the host ID............................48...
  • Page 4 Contents Notices.......................58 Edition notice............................58 Index......................62...

  • Page 5: Overview

    Formsets that are not included with a solution may still be linked by a solution developer and used with a solution. For more information, see the Lexmark Document Distributor SDK Guide. Understanding the Document Producer architecture An input queue on a print server or workstation, usually a normal Windows print queue configured to deliver output as generic text, accepts text data as a print job.

  • Page 6: Understanding The Lexmark Document Distributor System

    System components • Clients—Clients can be either printers or workstations that use Select'N'Send (SnS) or the Lexmark Document Server Port. The document capture and confirmation stages of a job occur at a client, and, in the case of printer clients, prompts may be presented to the user to collect information during document processing and document routing.

  • Page 7: Lexmark Management Console

    Overview Lexmark Management Console Lexmark Management Console (LMC) provides system administration for Lexmark Document Distributor. LMC is a Web application hosted on the LDD servers and accessed through the computer where the load balancer is installed. LMC is accessible from anywhere on the network using a Flash plug‑in with Internet Explorer or Mozilla Firefox.

  • Page 8: Multifunction Printers

    X862x 2,3,4,5 • X864x These printers may be identified as corresponding single‑function (“C,” “T,” or “W”) models in Lexmark Management Console. Scanning functionality is not affected. These printers may require additional memory to support eSF applications. Supports Simplified Chinese prompting...
  • Page 9 Overview e‑Task 2+ printers with a touch screen e‑Task 2 printers without a touch screen Supported • • ArrayPrompt ArrayPrompt prompts • • AuthenticationPrompt (requires a AuthenticationPrompt (requires a supported card reader) supported card reader) • • BooleanPrompt BooleanPrompt • •...
  • Page 10 Overview Single‑function printers e‑Task printers without a touch screen e‑Task 3 printers with a touch screen Supported printers • • C520x C792 • • C522x C925 • • C524x C950 • C530x Notes: • C532x • These printers support Simplified Chinese, Traditional •...

  • Page 11: Installing Lexmark Document Distributor

    Installing Lexmark Document Distributor Installing Lexmark Document Distributor Minimum and recommended system requirements Server, load balancer, and database components Category Required Recommended for enterprise systems Operating system Windows Server 2008 R2 (x64) • Windows Server 2008 R2 Standard or Enterprise Edition (x64) •...
  • Page 12 Note: The database requires the most system resources and disk I/O and therefore should be installed on the fastest hardware with the fastest disk I/O infrastructure available. Second in resource usage is the load balancer. Computers where Lexmark Management Console is accessed Category Requirement Browser Internet Explorer 7.0 or later, or Mozilla Firefox 2.0 or later, with Adobe Flash Player 10 or later.

  • Page 13: Avoiding Conflicts With Other Software

    Installing Lexmark Document Distributor Client software operating system compatibility Select'N'Send and the Lexmark Document Server Printer Port can be used on the following operating systems: • Windows Server 2008 R2 Standard or Enterprise Edition (x86 and x64) • Windows Server 2008 Standard or Enterprise Edition with SP2 (x86 and x64) •...
  • Page 14 Policy updates, ObjectStore plain text communication 5353 Multicast DNS 6000 Device discovery, ObjectStore communication using XML protocol 6100 Device discovery, policy updates, Lexmark Secure Transport (LST) encrypted data 6110 Device discovery, policy updates, LST authentication and negotiation 9100 Printing, policy updates 9300...

  • Page 15: Activating Ldd Licenses

    Activating LDD licenses Notes: • If your Lexmark reseller has provided you with license files, then save them in a folder accessible to the server, skip the following procedure, and then continue with the server installation using the provided license files. •...
  • Page 16 Installing Lexmark Document Distributor Activate and download the license for your LDD server system: Select the line for the product Lexmark Document Distributor (LDD) Server, and then click Activate. In the first Host ID field, enter the host ID determined in step 3.
  • Page 17 Activate and download the license for using LDD with your printers: Select the line for the product Lexmark Document Distributor (LDD) MFP License, and then click Activate. In the first Host ID field, type the host ID determined in step 3.
  • Page 18 If you are using e‑forms, then activate and download the license for e‑forms virtual printers: Select the line for the product Lexmark Document Distributor (LDD) EFVP License, and then click Activate. In the first Host ID field, type the host ID determined in step 3.

  • Page 19: Installing An Enterprise System

    Click Complete. Installing an enterprise system An enterprise system is used for Document Producer installations. Configuration types for enterprise systems When installing an enterprise system, Lexmark Document Distributor can be installed using the following hardware configurations: Configuration Description Advantages Disadvantages 1‑N...
  • Page 20 Installing Lexmark Document Distributor Configuration Description Advantages Disadvantages 1‑1‑N Database (DB) and load balancer (LB) on separate computers, Further Further increased server on one or more additional computers improved hardware needs, no performance failover for database or load balancer Server(s) X‑N...

  • Page 21: Installation Overview For An Enterprise System

    Installing Lexmark Document Distributor Installation overview for an enterprise system Select a system configuration, and then configure the appropriate hardware on the network. Make sure the time on all computers used in the LDD system is synchronized using a Network Time Protocol (NTP) server.
  • Page 22 Note: Using less than the recommended RAM significantly reduces throughput. For example, a dual‑processor server with only 2GB of RAM can process only 600–800 jobs/hour when using a “heavy” solution. For more information, see the Lexmark Document Distributor SDK Guide. Concurrency Each server that meets recommended requirements can process 30 concurrent jobs from clients.

  • Page 23: Using Oracle Database With Ldd

    Do the following on the computer that will run the database: From the LDD installation package, run Setup.exe. From the Lexmark Solutions installation window, click Install Enterprise System > Install Database. Click Agree to accept the license agreement. If necessary, specify a location for the installation, and then click Next.
  • Page 24 Do the following on the computer that will run the load balancer: If the Lexmark Solutions installation window is not open, then run Setup.exe from the LDD installation package. From the Lexmark Solutions installation window, click Install Enterprise System > Install Load Balancer.

  • Page 25: Installing The Database And Load Balancer With Clustering (Configurations X-N, And X-Y-N)

    Do the following on the primary node of the failover cluster that will run the database: From the LDD installation package, run Setup.exe. From the Lexmark Solutions installation window, click Install Enterprise System > Install Database. Click Agree to accept the license agreement.
  • Page 26 Do the following on the primary node of the failover cluster that will run the load balancer: If the Lexmark Solutions installation window is not open, then run Setup.exe from the LDD installation package. From the Lexmark Solutions installation window, click Install Enterprise System > Install Load Balancer.
  • Page 27 Type a number to select a resource group as shown in the dialog, and then click OK. Type a number to select an IP address for the logical host as shown in the dialog, and then click OK. Allow the installation to complete, and then click OK. The configured cluster contains the necessary Lexmark services.

  • Page 28: Installing Servers

    Do the following on each computer that will run a server: If the Lexmark Solutions installation window is not open, then run Setup.exe from the LDD installation package. From the Lexmark Solutions installation window, click Install Enterprise System > Install Server.
  • Page 29 Installing Lexmark Document Distributor Click Finish. Allow the installation to complete, and then click Done. After all servers are installed, log on to LMC, then change the administrator password, and then set the servers online.

  • Page 30: Administration Of Lexmark Document Producer

    Administration of Lexmark Document Producer Administration of Lexmark Document Producer Uploading formsets to the LDD system Click the E‑Forms tab. Select Formsets from the list. Click Add/Update. In the window that appears, type a path to a formset file, or click Browse to browse for a formset file.
  • Page 31 Administration of Lexmark Document Producer Configure an action to perform when a user submits a job: Notes: • If you do not want to perform an action, then select None from the Action drop‑down menu. • Actions can also be included in forms merge scripts. If an action is both selected in LMC and specified by a script, then it is executed twice.

  • Page 32: Creating Input Queues For Forms Printers

    Administration of Lexmark Document Producer Printer type Description Printer support Relative speed Lexmark printer with PDF Sends jobs using unformatted PDF Specific models Faster support data and PJL commands Lexmark printer with PDF Sends jobs using formatted PDF data Specific models...

  • Page 33: Providing Failover For Forms Merge Jobs

    Administration of Lexmark Document Producer Notes: • If servers are installed on computers other than the load balancer, then do not use the load balancer address or LDD system address. • You can use Windows printer pooling with multiple servers in the system for failover.

  • Page 34: Providing Load Balancing And Failover For Forms Merge Jobs Using Om Plus

    Administration of Lexmark Document Producer Providing load balancing and failover for forms merge jobs using OM Plus If you have multiple servers in your LDD system, then you can use OM Plus for load balancing and failover. OM Plus is advanced print management software available from Plus Technologies.

  • Page 35: Using Directives In Merge Data

    Administration of Lexmark Document Producer Using directives in merge data You can include the following directives in the merge data to override activation conditions and other settings associated with formsets in the system: Directive Effect Overrides Valid location #!FORM_SET=name!# *...
  • Page 36 Administration of Lexmark Document Producer Directive Effect Overrides Valid location Specifies the page numbers of Page activation conditions in Anywhere; #!DEFAULT_FORM_NAMES= the forms from the specified the formset valid once per (1, PPF_file_name_1), formset to create from the page (2, PPF_file_name_2)…!#...

  • Page 37: Monitoring And Maintaining The System

    Monitoring and maintaining the system Monitoring and maintaining the system Using Lexmark Management Console Accessing Lexmark Management Console Launch LMC from your Web browser using the URL http://loadbalancer:9780/lmc, where loadbalancer is the computer where the load balancer is installed. The load balancer selects a server to host the LMC session, indicated by a green arrow beside a server in the Servers list on the Home tab after logging in.

  • Page 38: Changing The Administrator User Name

    Monitoring and maintaining the system Changing the administrator user name In LMC, click the System tab. Select Username & Password from the System list. Type the new user name. Re‑type the new user name to confirm it. Click Apply. Changing the administrator password Click the System tab.

  • Page 39: Assigning Privileges To Groups

    Monitoring and maintaining the system Example • User Search Filter: uid • User Search Base: ou=Employees • Group Search Filter: uniquemember • Group Search Base: ou=Groups • Group Identifier: groupOfNames • Member of Group(s): Dept A,Dept C If the user name testuser is used to log in to LMC, then the user can be authenticated if each of the following is true: –...

  • Page 40: Finding Basic Information

    Monitoring and maintaining the system • If a user belongs to multiple groups, then group privileges are combined. Privileges can be modified for LDAP users only. The default administrator has access to all tabs and tasks, and these settings cannot be modified. Select Privileges from the System list.

  • Page 41: Understanding The Status Bar

    Monitoring and maintaining the system Home tab Description section Device Groups Lists all device groups that have been created. A yellow exclamation mark icon appears on the icon of a device group that contains out‑of‑policy printers. Clicking a device group in the list links to that device group on the Device Groups tab.

  • Page 42: Viewing Information Summaries For Ldd Elements

    Monitoring and maintaining the system Viewing information summaries for LDD elements Summaries of essential information are available for device groups, software client groups, printers, and solutions. Click the Device Groups, Software Client Groups, Devices, or Solutions tab. Select an item from the list, or when on the Devices tab, perform a search. Click Summary from the Tasks list.

  • Page 43: Customizing Columns For Jobs And System Logs

    Monitoring and maintaining the system To change the number of entries that appear on each page of the jobs list or log, select a new value for Number of Jobs/Page. ‑ To export the jobs list or logs in comma separated values (CSV) format, click Export Report.

  • Page 44: Managing The Ldd System

    Managing the LDD system To perform system tasks, such as creating reports on the overall performance of the system, setting servers offline, changing the administrative user name and password, or viewing the overall job schedule, use the System tab in Lexmark Management Console.

  • Page 45: Changing The Ip Address On A Configuration 1 System

    IP address of the components can be changed without reinstallation. From the command line on the computer where all components are installed, navigate to the Lexmark\Solutions \InstallHelper folder in the location where the components are installed. The default is C:\Program Files\Lexmark \Solutions\InstallHelper.

  • Page 46: Restarting The Lexmark Solutions Application Server

    Restarting the Lexmark Solutions Application Server If you install a workflow solution that includes a component, then you may need to restart the Lexmark Solutions Application Server for the solution to fully function.

  • Page 47: Uninstalling Ldd Components

    From the computer where the component(s) are installed, do the following: Click Start. Click Programs or All Programs. Click Lexmark > Solutions Software Uninstall. Note: If a database or load balancer is installed on a failover cluster, then use the node where the component is originally installed.

  • Page 48: Configuring Connection To An Smtp Server

    LDD system may help avoid future confusion. Write down the physical address shown with the selected network adapter, removing the hyphens, and store it in a safe place for use as the host ID in the Lexmark Licensing Portal.

  • Page 49: Viewing Or Downloading Existing Licenses

    Select the line for the license you want to view or download, and then click View Licenses. To download the license file, click Save To File. To return to the start page of the Lexmark Licensing Portal, click Complete. Upgrading the license of an existing server Note: Back up your current license files before updating with new files.
  • Page 50 Monitoring and maintaining the system Select the line for the product Lexmark Document Distributor (LDD) Server License that indicates one or more licenses in the Copies Left column, and then click Activate. In the Host ID field, type the host ID of your server. For more information, see “Finding the host ID” on page 48.

  • Page 51: Adding An Mfp, E-Forms Virtual Printer, Or Software Client License To An Existing Server

    Click Manage Entitlements. Select the license to activate: • For an MFP license, select the line for the product Lexmark Document Distributor (LDD) MFP License that indicates one or more licenses in the Copies Left column, and then click Activate. •...
  • Page 52 Monitoring and maintaining the system Type the host ID of your server into the first Host ID field. For more information, see “Finding the host ID” on page 48. Type the number of printers, virtual printers, or software clients associated with the current server in the Fulfill Count field.

  • Page 53: Re-Hosting Licenses

    Launch Lexmark Management Console for the new system in your Web browser, and then add a new license. For more information, see “Adding an MFP, e‑forms virtual printer, or software client license to an existing server” on page 51.

  • Page 54: Viewing Logs

    “ldd” are also logs related to the installation processes. Viewing the server log All server activity at the selected message priority is recorded in the file lsas.log in the folder Lexmark\Solutions\tomcat \logs where the server is installed. Open the file in a text editor to view the log.

  • Page 55: Troubleshooting

    Troubleshooting Troubleshooting Solving problems with LMC The browser displays a 5yy error when accessing LMC When services are starting on the LDD system or the system is under a heavy processing load, your browser may display a 5yy error, such as “500 Internal Server Error” or "503 Service Unavailable," when you try to access LMC. Make sure the system has been running long enough for all services to start.

  • Page 56: Lmc Does Not Finish Loading Or Data Is Missing

    Troubleshooting LMC does not finish loading or data is missing If cookies are not enabled, then LMC may continue to display Loading for an extended period after logging in, or data may be missing or incorrect on some screens. Try one or more of the following: •...

  • Page 57: One Or More Servers Cannot Be Set Offline

    Troubleshooting One or more servers cannot be set offline From the Windows Services control panel, make sure the Lexmark Solutions Apache Agent service is running. Error in importing a license Try one or more of the following: • Make sure the correct address is used for the database and load balancer when installing servers. Note that when the server is installed on the same computer as the database and the load balancer, the fully qualified domain name of the computer must still be used, not localhost or the loopback address (127.0.0.1).

  • Page 58: Edition Notice

    © 2011 Lexmark International, Inc. All rights reserved. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL® is a registered trademark of the Hewlett-Packard Company. All other trademarks are the property of their respective owners.
  • Page 59 Notices The Apache Software License, Version 1.1 Copyright (c) 2000-2002 The Apache Software Foundation. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 60 Notices "Source" form shall mean the preferred form for making modifications, including but not limited to software source code, documentation source, and configuration files. "Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types.
  • Page 61 Notices that You distribute, alongside or as an addendum to the NOTICE text from the Work, provided that such additional attribution notices cannot be construed as modifying the License. You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License.
  • Page 62 Index Index configuring connection to an SMTP server 48 accessing Lexmark Management failover conflicting software 13 Console 37 forms merge jobs 33 creating forms printers 30 accessing LMC finding the host ID 15, 48 creating input queues for forms troubleshooting 55...
  • Page 63 51 removing non‑communicating LDD elements minimum system requirements 11 servers 44 viewing information sizing guidelines 21 restarting the Lexmark Solutions summaries 42 moving printers to a new Application Server 46 LDD system system 53 re‑hosting licenses 53...
  • Page 64 41 user cannot access some tasks in system status 41 LMC 56 supported printers 7 system administration Lexmark Management Console 7 understanding Document Producer system components 6 architecture 5 system log uninstalling LDD components 47 customizing columns 43...

This manual is also suitable for:

C925X792X925Document producer 4.6.02

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