Panasonic AW-HE20KP Operating Instruction page 116

Symptom
Cannot access from a web
browser
Has a valid IP address been set in the unit?
Has the wrong IP address been accessed?
→ Check the connections by following the steps below.
For Windows:
Using the Windows command prompt, execute
> ping [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in operation.
If a reply is not received, try following operation:
Reboot the unit, and within 20 minutes change the IP address using the Easy IP
Setup Software.
For Mac:
Using the OS X terminal, execute
> ping -c 10 [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in operation.
If a reply is not received, try following operation:
Reboot the unit, and within 20 minutes change the IP address using the Easy IP
Setup Software.
Is the same IP address setting being used by another unit?
→ Check out the IP addresses of the unit, access devices (personal computer, etc.)
and any other cameras.
Does the subnet mask setting match the network subnet of the connection
destination?
→ Check out the subnet mask settings of the unit and access devices, and then
consult with the network administrator.
Has the "Use a proxy server" setting been selected by the web browser? (When
the unit and the personal computer are connected to the same subnet)
→ If a proxy server has been set using the [proxy setting] of the web browser, it is
recommended that a "Don't use proxy" address be selected as the unit's IP address
setting.
Has the wrong default gateway been set for the unit? (When the unit and
personal computer are connected to different subnets)
→ Check out the default gateway that has been set for the unit, and then consult with
the network administrator.
Cause and solution
116