Lexmark S315 User Manual
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Lexmark S315 User Manual

Lexmark s315: user guide
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See also: Quick Reference Manual
S310 Series User's Guide
October 2011
www.lexmark.com
Machine type(s):
4448
Model(s):
S310 Series: 301, 30E

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Table of Contents
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Summary of Contents for Lexmark S315

  • Page 1 S310 Series User's Guide October 2011 www.lexmark.com Machine type(s): 4448 Model(s): S310 Series: 301, 30E...

  • Page 2: Table Of Contents

    Finding information about the printer...7 Understanding the parts of the printer...10 Ordering and replacing supplies...12 Ordering ink cartridges...12 Using genuine Lexmark ink cartridges...13 Replacing ink cartridges...13 Ordering paper and other supplies...14 Recycling Lexmark products...15 Using the printer control panel buttons and menus...16 Using the printer control panel...16...
  • Page 3 Contents Printing...30 Tips for printing...30 Printing basic documents...30 Printing on specialty media...33 Working with photos...35 Printing on both sides of the paper (duplexing)...38 Managing print jobs...40 Printing from a mobile device...44 Copying...45 Tips for copying...45 Making copies...45 Copying an ID card...46 Enlarging or reducing images...46 Adjusting copy quality...46 Making a copy lighter or darker...47...
  • Page 4 Contents E-mailing...57 Setting up the printer to e-mail...57 Sending e-mail...58 Canceling an e‑mail...59 Networking...60 Installing the printer on a wireless network...60 Advanced wireless setup...67 Networking FAQ...77 Maintaining the printer...91 Maintaining ink cartridges...91 Cleaning the exterior of the printer...92 Cleaning the scanner glass...93 Moving the printer to another location...93 Troubleshooting...95 Before you troubleshoot...95...

  • Page 5: Safety Information

    Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.

  • Page 6: About Your Printer

    About your printer About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.

  • Page 7: Finding Information About The Printer

    Use high yield cartridges. Inks in high yield cartridges allow you to print more pages. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage‑paid bag. •...
  • Page 8 The User's Guide is available on the installation software For updates, check our Web site at http://support.lexmark.com. SmartSolutions User's Guide and Help Go to http://smartsolutions.lexmark.com. Click HELP to view basic SmartSolutions information. Windows or Mac Help Open a printer software program or application, and then click Help.
  • Page 9 Sunday (11:00 AM–8:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer. • In the US—See the Statement of Limited Warranty included with this printer, or at http://support.lexmark.com.

  • Page 10: Understanding The Parts Of The Printer

    About your printer Understanding the parts of the printer Use the Paper support Paper guide adjustment lever Adjust the paper guides. PictBridge and USB port Paper exit tray Tray extension Printer control panel Scanner cover Load paper. Connect a PictBridge-enabled digital camera or a flash drive to the printer. Hold paper as it exits.
  • Page 11 About your printer Use the Paper feed guard Paper guides Use the Scanner glass Power supply with port Duplex unit USB port Printhead access area Jam clearance cover Ink cartridge access area Install, replace, or remove ink cartridges. Scanner unit Prevent items from falling into the paper slot.

  • Page 12: Ordering And Replacing Supplies

    High‑yield cyan color cartridge Magenta color cartridge High‑yield magenta color cartridge Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com. Lexmark S319 models...

  • Page 13: Using Genuine Lexmark Ink Cartridges

    Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to work with your printer and help extend the life of your product. We recommend that you use only genuine Lexmark ink cartridges.

  • Page 14: Ordering Paper And Other Supplies

    Insert the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. Close the printer. Ordering paper and other supplies To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Item USB cable For more information, go to www.lexmark.com.

  • Page 15: Recycling Lexmark Products

    Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in a Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.

  • Page 16: Using The Printer Control Panel Buttons And Menus

    Using the printer control panel buttons and menus Using the printer control panel buttons and menus Using the printer control panel Power Display Note: The display is turned off in Sleep mode. Arrow buttons Select Home Color Black Start Cancel •...

  • Page 17: Changing The Sleep Timeout

    Using the printer control panel buttons and menus Wi‑Fi indicator Eco‑Mode Back Changing the Sleep timeout The Sleep timeout is the time it takes for the printer to switch to Sleep mode when the printer is left idle. The Sleep feature optimizes energy efficiency by reducing the printer power consumption.

  • Page 18: Restoring Factory Default Settings

    Using the printer control panel buttons and menus Restoring factory default settings Resetting to factory default settings will delete all the printer settings you have previously selected. From the printer control panel, navigate to: > Setup > > Restore Factory Defaults > Press the up or down arrow button to scroll to Restore All Printer Settings, and then press Press the left or right arrow button to scroll to Yes, and then press The printer restarts automatically after resetting to factory default settings.

  • Page 19: Using The Printer Software

    Mint 10 and 9 • PCLinux OS 2010 The printer driver for this operating system is available only at http://support.lexmark.com. Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs.

  • Page 20: Printer Software

    Printer Home (referred to as Printer Home) Lexmark Phone Book (referred to as Phone Book) Abbyy Sprint OCR Lexmark Wireless Setup Utility (referred to as Wireless Setup Utility) Lexmark Tools for Office (referred to as Tools for Office) Printer Setup Utility...

  • Page 21: Using The Macintosh Printer Software

    Using the printer software Use the Printing Preferences Note: Your printer may not come with some of these programs or some of the functions of these programs, depending on the features of the printer that you purchased. Using the Macintosh printer software Launching the Print dialog Use the Print dialog to adjust the print settings and schedule print jobs.

  • Page 22: Finding And Installing Optional Software

    Install additional or optional software. For Macintosh users From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates From the Web site, select your printer and then download the driver. Install additional or optional software.

  • Page 23: Updating The Printer Software

    For Macintosh users From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates From the Web site, select your printer and then download the driver. Downloading PCL and PS drivers (Windows only) Universal Print Drivers (PCL 5 emulation, PCL XL emulation, and PS emulation) can be downloaded from our Web site.

  • Page 24: Installing The Printer Software

    If the installation dialog does not appear after a minute, then click the CD icon on the desktop. Double-click the software installer package, and then follow the instructions on the computer screen. Using the Internet Go to the Lexmark Web site at http://support.lexmark.com. Navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system...

  • Page 25: Loading Paper And Original Documents

    Loading paper and original documents Loading paper and original documents Loading paper Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface. Open the paper feed guard. Place the paper at the center of the paper support.
  • Page 26 Loading paper and original documents Close the paper feed guard. From the printer control panel, select or confirm your paper settings. Paper and specialty media guidelines Load up to 100 sheets of plain paper 25 sheets of heavyweight matte paper Make sure that •...
  • Page 27 Loading paper and original documents Load up to 10 envelopes 25 sheets of labels 25 greeting cards, index cards, postcards, or photo cards Make sure that • The printable side of the envelope is faceup and the flap is on the left. •...

  • Page 28: Saving Paper Settings

    Loading paper and original documents Load up to 25 sheets of photo/glossy paper 10 iron‑on transfers 50 transparencies Saving paper settings You can adjust the settings for your print and copy jobs to match the paper size and type you have loaded in the printer. From the printer control panel, press Adjust the settings as needed: •...

  • Page 29: Loading Original Documents On The Scanner Glass

    Loading paper and original documents Loading original documents on the scanner glass Open the scanner lid and place the document facedown on the scanner glass. Close the scanner lid.

  • Page 30: Printing

    Printing Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. •...

  • Page 31: Collating Printed Copies

    Printing Collating printed copies When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Notes: • The collate option is available only when you are printing multiple copies. •...

  • Page 32: Printing Multiple Pages On One Sheet

    Printing To change the current page order, select the Reverse page order check box. Click OK to close any printer software dialogs. Click OK or Print. For Macintosh users With a document open, choose File > Page Setup. From the Page Setup dialog, set the printer, paper size, and orientation. Click OK.

  • Page 33: Printing On Specialty Media

    Printing Adjust other settings as needed. Click Print. Printing on specialty media Printing envelopes For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Navigate to: Paper/Finishing tab > Paper size list > select your envelope size If no size matches the envelope size, then click Manage Custom Sizes and set a custom size.

  • Page 34: Printing On Labels

    Printing Printing on labels Notes: • Make sure the top of the label sheet feeds into the printer first. • Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet. •...

  • Page 35: Working With Photos

    Printing Printing on custom‑size paper For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Navigate to: Paper/Finishing tab > Manage Custom Sizes > New Type a name and adjust the settings as needed to create a custom size, and then click OK. Click Close, and then click OK to close any printer software dialogs.

  • Page 36: Printing Photos From A Flash Drive

    Printing Using a flash drive with the printer Make sure the flash drive contains files that are supported by the printer. For more information, see “Supported file types” on page 35. Insert a flash drive into the USB port. Notes: •...

  • Page 37: Printing Photos From A Pictbridge-Enabled Digital Camera

    Printing Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera.

  • Page 38: Printing On Both Sides Of The Paper (Duplexing)

    Printing Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Notes: • The automatic duplex unit supports A4‑ and letter‑size paper. It also supports plain, premium plain, ColorLok certified plain, heavy plain, and letterhead paper types. •...
  • Page 39 Printing From the Two‑Sided pop‑up menu, choose Long‑Edge binding or Short‑Edge binding. • For Long‑Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for landscape). Portrait • For Short‑Edge binding, pages are bound along the short edge of the page (top edge for portrait, left edge for landscape).

  • Page 40: Managing Print Jobs

    Printing For Macintosh users From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer Navigate to: Open Print Queue > Printer Setup > Driver tab Printer Setup > Installable Options From the Two‑Sided Printing Dry Time pop‑up menu, choose a dry time setting. Note: Under conditions of high humidity, or if the normal drying time does not allow the ink to dry completely, choose Extended.

  • Page 41: Setting Your Printer As The Default Printer

    Printing Creating a print queue For Windows users From the Printer Tasks area, click Add a Printer. Follow the instructions on the computer screen. For more information, see the documentation that came with your operating system. For Macintosh users From the Print & Fax area, click +. If necessary, click the Default or Default Browser tab.

  • Page 42: Pausing Print Jobs

    Printing Changing the default printing mode To conserve ink, you can change the default printing mode for all print jobs to Draft or Quick Print. It uses less ink and is recommended for printing text-only documents. If you need to change to a different print mode to print photos or other high-quality documents, then you can select a different mode from the Print dialog before sending the print job.

  • Page 43: Resuming Print Jobs

    Printing Resuming print jobs For Windows users Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printers folder opens. Right‑click the printer, and then select Open or See what's printing. Resume the print job: •...

  • Page 44: Printing From A Mobile Device

    What is LexPrint? LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any Lexmark printer connected to the same wireless network. It lets you print Web pages, photos from the photo album, or photos you recently captured using the camera of your mobile device, depending on its features.

  • Page 45: Copying

    Copying Copying Scanner glass Load the original document facedown at the placement corner. Note: The Automatic Document Feeder (ADF) is available only in select printer models. Tips for copying • Make sure you load the original document or photo facedown on the scanner glass and at the placement corner. You can load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings).

  • Page 46: Copying An Id Card

    Copying When you select color or black‑only printing, the light that corresponds to your choice comes on. Press Note: The selected copy settings are reset to the factory default after two minutes of printer inactivity. Copying an ID card Load plain A4‑ or letter‑size paper. From the printer control panel, navigate to: >...

  • Page 47: Making A Copy Lighter Or Darker

    Copying Press the left or right arrow button to set the copy quality. Press Making a copy lighter or darker Load paper. Load the original document faceup into the ADF or facedown on the scanner glass. From the printer control panel, navigate to: >...

  • Page 48: Copying Multiple Pages On One Sheet

    Copying From the printer control panel, navigate to: > Copy > > Separator Sheets Note: Collate must be set to On for the separator sheets to be placed between copies. If Collate is set to Off, then the separator sheets are added at the end of the print job. Press the left or right arrow button to select a separator sheet setting, and then press Copying multiple pages on one sheet You can copy multiple pages on one sheet by printing smaller images of each page.

  • Page 49: Making A Two-Sided (Duplex) Copy

    Copying Press the left or right arrow button to select the amount of background removal. Press Making a two-sided (duplex) copy Making a two‑sided (duplex) copy automatically The automatic duplex unit supports A4‑ and letter‑size paper. If you need to make two‑sided copies using other paper sizes, then see the instructions for making a two‑sided copy manually.

  • Page 50: Canceling Copy Jobs

    Copying Select the copy mode: • Press to switch to color mode. • Press to switch to black‑and‑white mode. When you select color or black‑only printing, the light that corresponds to your choice comes on. Press to print on one side of the paper. Load the next page of the document.

  • Page 51: Scanning

    Scanning Scanning Scanner glass Load the original document facedown at the placement corner. Note: The Automatic Document Feeder (ADF) is available only in select printer models. Tips for scanning • Load the original document facedown on the scanner glass. You can load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings).

  • Page 52: Scanning To A Network Computer

    Scanning Scanning to a network computer Load the original document faceup into the ADF or facedown on the scanner glass. From the printer control panel, navigate to: > Scan > > Computer Press the left or right arrow button to manually select the name of the destination computer, and then press Notes: •...

  • Page 53: Scanning Photos For Editing

    Scanning Scanning photos for editing For Windows users Load photo or photos facedown on the scanner glass. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Scan •...

  • Page 54: Scanning Directly To E-Mail Using The Printer Software

    Scanning Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Scan > Document Scanning starts and the scan progress dialog appears. When the scan is finished, save the document. The file will be converted into a format that can be edited.

  • Page 55: Scanning To A Pdf

    Scanning Select Email photo, Email document, or Email PDF. Note: You can select Email document only if an OCR application is stored on your computer. Scanning starts and the scan progress dialog appears. When the scan is finished, a new e‑mail message is created with the scanned document automatically attached.

  • Page 56: Scanning Faq

    Scanning From the list of devices, select your printer. Note: For information on finding the list of devices, check the documentation that came with the application or search for Scanning an image in the Search field of the Help menu. Adjust the scan settings as needed.

  • Page 57: E-Mailing

    E-mailing E-mailing Before you can send e-mail, you must first configure the network connection and e-mail settings of your printer. Setting up the printer to e-mail Setting up the e-mail function For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home >...

  • Page 58: Sending E-Mail

    E-mailing Navigate to: Contacts tab > Individuals tab Click to open the Address Book. Note: To add contacts, you need to import contacts from the Address Book on your Macintosh computer. If the contact is not in the Mac Address Book, then first add the contact to the address book and then import it. From the Address Book, click and drag the contacts that you want to add to the Contacts list.

  • Page 59: Canceling An E-Mail

    E-mailing Canceling an e‑mail To cancel an e‑mail, press...

  • Page 60: Networking

    Networking Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: WPA2/WPA, WEP, and no security. WPA2/WPA WPA (Wi-Fi Protected Access) and WPA2 (Wi-Fi Protected Access 2) offer stronger wireless network security than WEP.

  • Page 61: Printing A Network Setup Page

    Networking No Security It is not recommended to use no security at all on a home wireless network. Using no security means that anyone within range of your wireless network can use your network resources—including Internet access— if your wireless network is connected to the Internet.
  • Page 62 Networking Information you will need during advanced wireless setup The Wireless Setup Utility does not detect the wireless network SSID for you during advanced wireless setup. You must know the following information before configuring the wireless printer settings manually: Wireless Mode Check your wireless network type: Infrastructure—All devices on a wireless network communicate with each other through an access point (wireless router).
  • Page 63 Networking Authentication type Encryption method Open Mode • None • Shared Mode WPA Personal TKIP WPA2‑Personal • TKIP • WPA2‑Enterprise • TKIP • 802.1X ‑ RADIUS • None • WEP‑DynamicKeys • WEP‑StaticKeys • WPA‑TKIP • WPA‑AES Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: •...

  • Page 64: Installing The Printer On Other Computers

    Networking Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it. You do not need to configure the printer again, although you will need to run the setup software on each computer to install the driver.

  • Page 65: Special Wireless Installation Instructions

    Networking Indicator light Printer status Blinking green • The printer has been configured for an Ethernet network, but it cannot establish a connection with the network. • The printer is out of the range of the access point (wireless router). •...

  • Page 66: Assigning A Static Ip Address

    Networking Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that came with the box, or from the box Web page. If you have already changed the key for your wireless network, then use the key you created.

  • Page 67: Advanced Wireless Setup

    Networking Advanced wireless setup Creating an ad hoc wireless network You can set up an ad hoc network if you: • Do not have an access point or wireless router. • Do not have a wireless network (but do have a wireless network adapter for your computer). •...
  • Page 68 Networking Windows Vista will enable the ad hoc network for you. It will appear in the “Connect to a network” dialog under “Available networks,” indicating that the computer is configured for the ad hoc network. Close the Windows Control Panel and any remaining windows. Insert the installation software CD, and then follow the directions for wireless installation.

  • Page 69: Adding A Printer To An Existing Ad Hoc Wireless Network

    Networking It may take a few minutes for your computer to recognize the new settings. To check the status of your network: Right‑click the Wireless Network Connections icon. Select View Available Wireless Networks. • If the network is listed but the computer is not connected, then select the ad hoc network, and then click Connect.
  • Page 70 Networking For Macintosh users From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double‑click Wireless Setup Assistant. Follow the instructions on the computer screen. Configuring the printer wirelessly using WPS (Windows only) ‑ With Wi Fi Protected Setup (WPS), it is easy to add computers or printers to your wireless network because the SSID and WPA passphrase are automatically detected and configured for you.
  • Page 71 Networking Switching between USB, Ethernet, and wireless connections (Windows only) You can change the way you access your printer, depending on your needs. The following procedures assume that you have configured your printer for one type of connection and that the printer drivers are installed on the computer. See related topics on troubleshooting specific connection types if you encounter difficulties during configuration.

  • Page 72: Selecting The Printer

    Networking If the printer is currently set up for wireless Attach a USB cable to the computer and to the printer. Wait a moment for Windows to locate the driver and finish setting up the printer. Select the USB printer. See “Selecting the printer” on page 72. Note: You can continue to use the printer through Ethernet or wireless connection.
  • Page 73 Insert the installation software CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. Double‑click Lexmark Extras > Lexmark Setup Assistant. Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration.

  • Page 74: Adding The Printer

    Networking A second print queue will be created. Remove the wireless queue if you do not want to switch back to accessing the printer over a wireless connection. Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless Plug an Ethernet cable into the printer and to an available port on a switch or wall jack.

  • Page 75: Sharing A Printer In A Macintosh Environment

    Networking Identify the printer: On the computer that is attached to the printer, open the printers folder: Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. Right‑click the name of your printer.
  • Page 76 Networking Configuring security Simple wireless networks require WEP keys or a WPA/WPA2 passphrase, or may not have any security at all. More‑advanced wireless network security can require one or more certificates and an authentication server. If the network requires a certificate and you do not have it, fill out the certificate request form provided within the Wireless Setup Utility and follow your organization's procedures for requesting a certificate for network access.

  • Page 77: Networking Faq

    Networking Configuring 802.1X Authentication The information you must complete is dependent on the 802.1X security mechanism you select. Some require user names, passwords, and/or certificates. If your network contains multiple access points with different modes of authentication, then you can select and configure more than one authentication mechanism. From the Configure 802.1X Authentication dialog, type the user name and password for the authentication server.

  • Page 78: Where Do I Find My Ssid

    Networking Where do I find my WEP key or WPA/WPA2 passphrase? • Contact your system support person. – The person who set up your network usually keeps the WEP key or WPA/WPA2 passphrase. – If your wireless network was set up by your Internet Service Provider (ISP), then you might find the information in the documentation they provided.

  • Page 79: What Is A Network

    Networking What is a network? A network is a collection of devices such as computers, printers, Ethernet hubs, access points, and routers connected together for communication through cables or through a wireless connection. A network can be wired, wireless, or designed to have both wired and wireless devices.
  • Page 80 Networking There are many different ways a network can be set up. Four common examples appear below. Note: The printers in the following diagrams represent printers with internal print servers built into them so that they can communicate over a network. Wireless network examples Scenario 1: Mixed wired and wireless connections on a network with Internet access •...
  • Page 81 Networking Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point. • The network has no connection to the Internet. Scenario 4: Computer connected wirelessly to a printer without Internet access •...
  • Page 82 Networking The USB port on the computer and on the printer are each marked with Note: Do not connect the USB cable until prompted to do. If the USB port at the back of the printer is covered by a sticker, then make sure to remove it. Firmly plug the square end of the USB cable into the back of the printer.

  • Page 83: How Are Infrastructure And Ad Hoc Networks Different

    Networking Firmly plug the rectangular end of the USB cable into the USB port of the computer. Follow the instructions on the computer screen. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc. In infrastructure mode, all devices on a wireless network communicate with each other through an access point (wireless router).

  • Page 84: Finding The Signal Strength

    Networking Finding the signal strength The signal strength tells you how strongly the computer or printer is receiving the wireless signal from the wireless network. Poor signal quality could affect connectivity during configuration. Checking computer connectivity From your computer system tray, click the wireless icon that corresponds to the software managing your wireless network adapter.

  • Page 85: Wireless Network

    Networking EMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER The wireless signal from your access point will pass through most objects. Most walls, floors, furniture, and other objects will not block the wireless signal. However, there are materials that are too dense for the signal to pass through, such as objects containing metal and concrete.
  • Page 86 Networking In the Wireless settings section, look for the SSID. Write down the SSID. Note: Make sure you copy it exactly, including any capital letters. Obtain the SSID of the network that the printer is connected to: From the printer, print a network setup page. In the Wireless section, look for SSID.

  • Page 87: Can I Use My Printer On A Usb And A Network Connection At The Same Time

    Networking Can I use my printer on a USB and a network connection at the same time? Yes, the printer supports a simultaneous USB and network connection. The printer can be configured in the following ways: • Locally attached (connected to a computer using a USB cable) •...

  • Page 88: What Is An Ip Address

    Networking The MAC address of the internal print server is a series of letters and numbers. Notes: • A list of MAC addresses can be set on an access point (wireless router) so that only devices with matching MAC addresses are allowed to operate on the network. This is called MAC filtering. If MAC filtering is enabled in your access point and you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter list.

  • Page 89: How Are Ip Addresses Assigned

    Networking For Macintosh users From the Apple menu, navigate to: About This Mac > More Info From the Contents pane, choose Network. If you are connected over a wireless network, then choose AirPort from the Active Services list. Locating the printer IP address •...
  • Page 90 Networking • You know your network information and want to enter it quickly. • You are configuring a printer for a wireless network that uses 802.1X authentication.

  • Page 91: Maintaining The Printer

    Maintaining the printer Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into a properly grounded, working electrical outlet. It will briefly come out of Sleep mode or will temporarily turn on if it is turned off.

  • Page 92: Cleaning The Exterior Of The Printer

    Maintaining the printer Cleaning the printhead nozzles If you have not been using the printer for a long period, then you may need to clean the printhead nozzles to improve the quality of your prints. Keep your printer plugged to a properly grounded, working electrical outlet to allow it to perform automatic maintenance cycles.

  • Page 93: Cleaning The Scanner Glass

    Maintaining the printer Cleaning the scanner glass Clean the scanner glass and other related parts when vertical streaks appear on your printed pages or when you see marks or smudges on such parts. Dampen a clean, lint‑free cloth with water. Gently wipe clean the backing material (1) and the scanner glass (2).
  • Page 94 Maintaining the printer • Keep the printer in an upright position to prevent the ink from leaking. • Avoid severe jarring movements.

  • Page 95: Troubleshooting

    Note: Make sure the printer is not in Sleep mode. Press and hold If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •...

  • Page 96: Software Did Not Install

    Troubleshooting To confirm the setting, press the left or right arrow button to scroll to Yes, and then press Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.
  • Page 97 Troubleshooting ELECT YOUR PRINTER FROM THE Note: This solution applies to Macintosh users only. With a document open, choose File > Print. From the printer pop-up menu, choose your printer, and then click Print. If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.

  • Page 98: Printer Is Printing Blank Pages

    Troubleshooting Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. EINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD Reinstall the ink cartridges, see “Replacing ink cartridges” on page 13 for more information. If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try installing the cartridges again.

  • Page 99: Cannot Delete Documents From The Print Queue

    Troubleshooting Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating. ESTART THE COMPUTER AND TRY AGAIN EMOVE AND RECONNECT THE Cannot print through USB If the "Before you troubleshoot"...

  • Page 100: Understanding Printer Messages

    Troubleshooting Understanding printer messages Alignment Problem Try any of the following: • Check the ink cartridges. Open the printer, and then remove and reinstall the ink cartridges. Load a plain and unmarked A4‑ or letter‑size paper. The printer will read any markings on used paper, which could cause the alignment error message to reappear. Close the printer.

  • Page 101: Communication Error

    Reinsert the specified ink cartridge or cartridges. • Press to clear the message. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges. for three seconds to turn off the printer.

  • Page 102: Ink Low

    Press to clear the message. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges. Ink Low You may need to replace the specified ink cartridge soon. Try one or more of the following: •...
  • Page 103 Troubleshooting Printer Memory Full Try one or more of the following: • Depending on your printer model, touch OK or press • From the computer, adjust the printer settings to reduce the quality of the print job, and then try printing again. Printhead Cannot Move Try one or more of the following: •...
  • Page 104 Troubleshooting Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. Reinsert the printhead, and then close the latch until it clicks into place. Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it back on.
  • Page 105 Press to clear the message. • If your printer did not come with a printhead, then visit the Lexmark support Web site at http://support.lexmark.com, or contact customer support for more information. • If the message appears even if the printhead is already installed, then see “Printhead Error” in the User’s Guide.
  • Page 106 • Replace the ink cartridge with one that is supported by your printer. • Press to clear the message. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges.

  • Page 107: Jams And Misfeeds Troubleshooting

    Troubleshooting Scanned Document Too Long The scan job exceeds the maximum number of pages. Press Scanner Disabled Try one or more of the following: • Check the printer software settings or the Administration settings from the printer to enable the scanner. For more information, contact customer support.

  • Page 108: Paper Jam In The Printer

    Troubleshooting • “Paper jam in the duplex unit” on page 110 • “Paper or specialty media misfeeds” on page 111 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Check the jam clearance area Lift the scanner unit.

  • Page 109: Paper Jam In The Paper Support

    Troubleshooting Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. Reattach the jam clearance cover until it clicks into place. Close the printer. Touch OK or press , depending on your printer model. Paper jam in the exit tray Firmly grasp the paper, and then gently pull it out.

  • Page 110: Paper Jam In The Duplex Unit

    Troubleshooting Remove the paper support. Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. Reattach the paper support until it clicks into place. Touch OK or press , depending on your printer model. Paper jam in the duplex unit Note: The parts inside the printer are sensitive.

  • Page 111: Paper Or Specialty Media Misfeeds

    Troubleshooting Push down the duplex latch, and then remove the duplex unit. Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. Reinsert the duplex unit until it clicks into place to clear the message. If necessary, touch OK or press Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.

  • Page 112: Print Troubleshooting

    Troubleshooting • Check the loading instructions for your paper or specialty media. EMOVE EACH PAGE AS IT IS PRINTED DJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • “Poor quality at the edges of the page” on page 112 •...

  • Page 113: Print Speed Is Slow

    Troubleshooting From the menu bar, choose File > Print. From the Printer pop‑up menu, choose your printer. From the print options pop‑up menu, choose Quality & Media. From the Paper Type pop‑up menu, choose a paper type. From the Print Quality pop‑up menu, choose Best or Photo. Click Print.

  • Page 114: Copy And Scan Troubleshooting

    Troubleshooting Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer is connected to the printer through a USB cable, then try using a different USB cable. EFRESH YOUR NETWORK CONNECTIONS If your computer is connected to an Ethernet or wireless network, then turn off the access point (wireless router) and turn it back on.

  • Page 115: Scanner Unit Does Not Close

    Troubleshooting Scanner unit does not close Lift the scanner unit. Remove any obstruction keeping the scanner unit open. Lower the scanner unit. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: LEAN THE SCANNER GLASS DJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE EVIEW THE TIPS FOR COPYING...

  • Page 116: Network Troubleshooting

    Troubleshooting Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
  • Page 117 Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly or be within the same series. If unsure, look for an updated version of the printer software on the Lexmark Web site. For more information, see the printer User's Guide.

  • Page 118: Cannot Print And There Is A Firewall On The Computer

    Troubleshooting Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window refreshes when the Device Manager recognizes the USB connection. • If there is activity on the Device Manager but none of the previous solutions worked, then call customer support.

  • Page 119: Cannot Print Over Wireless Network

    Troubleshooting • Your SSID is correct. Print a network setup page to verify the SSID the printer is using. If you are not sure if your SSID is correct, then run the wireless setup again. • Your WEP key or WPA passphrase is correct (if your network is secure). Log on to the access point and check the security settings.
  • Page 120 Troubleshooting HECK YOUR KEY OR PASSPHRASE If your access point is using WEP security, then the WEP key should be: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WEP key are case‑sensitive.
  • Page 121 Troubleshooting AKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT • See if you have access to the Internet by opening your Web browser and accessing any site. • If there are other computers or resources on your wireless network, then check to see if you can access them from your computer.

  • Page 122: Wireless Print Server Not Installed

    Troubleshooting In Mac OS X version 10.4 or earlier From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is connected to is displayed in the Network menu. Write down the SSID. For Macintosh users with an access point Type the IP address of the access point in the address field of your Web browser, and then continue to step 2.
  • Page 123 Troubleshooting If you see this message, then wait a few seconds and then try to print again. The laptop and printer require a few seconds to power up again and reattach to the wireless network. If you see this message again after you have waited long enough for the printer and the laptop to attach to the network, then there may be a problem with your wireless network.

  • Page 124: Resolving Intermittent Wireless Communications Issues

    Troubleshooting If the printer and computer have valid IP addresses and the network is operating correctly, then continue troubleshooting. AKE SURE THE WIRELESS PORT IS SELECTED Note: This solution applies to Windows users only. Click , or click Start and then click Run. In the Start Search or Run box, type control printers.
  • Page 125 Troubleshooting If you would like to have the ability to connect to your local network and to a VPN at the same time, then request the system support person for the VPN to allow split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns.
  • Page 126 Troubleshooting SSIGN STATIC ADDRESSES TO ALL DEVICES IN THE NETWORK Most wireless networks use a DHCP server (Dynamic Host Configuration Protocol) built in to the wireless router to assign IP addresses to clients on the wireless network. DHCP addresses are assigned when they are needed, as when a new device is added to the wireless network or when it is powered on.

  • Page 127: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 128 This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PerfectFinish is a trademark of Lexmark International, Inc.

  • Page 129: Noise Emission Levels

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 130 The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.

  • Page 131: Power Consumption

    Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient temperature...

  • Page 132: Industry Canada Compliance Statement

    The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.

  • Page 133: Exposure To Radio Frequency Radiation

    Notices Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
  • Page 134 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.

  • Page 135: Statement Of Limited Warranty

    Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.

  • Page 136: Limited Warranty

    Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.

  • Page 137: Limitation Of Liability

    ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.

  • Page 138: Index

    USB 99 cannot scan to computer over a network 116 cartridges, ink ordering 12 using genuine Lexmark 13 certificate request 77 Change to [Size] [Type] Paper 100 Change to [Size] Paper 100 changing default printing mode 42...
  • Page 139 11 Ink Cartridge Error 101 Ink Cartridge Missing 101 ink cartridges installing 13 ordering 12 removing 13 replacing 13 using genuine Lexmark 13 ink levels checking 91 Ink Low 102 inserting a flash drive 36 installation cable 81 installing...
  • Page 140 Index key index 89 labels 27 printing 34 language changing 95 LEAP 76, 77 LexPrint 44 LiveBox 65 Load [Size] Paper 102 Load [Type] [Size] Paper 102 loading documents on scanner glass 29 envelopes 33 loading paper 25 locating SSID 78 WEP key 78 WPA passphrase 78 MAC address 87...
  • Page 141 38 protocol 88 publications finding 7 Push Button Configuration method using 70 recycling 6 Lexmark products 15 WEEE statement 130 reducing an image 46 Replace Ink Cartridge 106 replacing ink cartridges 13 request certificate 77 resetting to factory defaults 18...
  • Page 142 Index signal strength finding 84 Sleep timeout changing 17 software did not install 96 software updates checking 23 software, optional finding, installing 22 SSID ad hoc 67 finding 85 locating 78 wireless network 78 Standard Network Software Error 107 streaks or lines on printed image 113 supported operating systems 19 supported printers 44...
  • Page 143 Index Status Messenger 19 Status Monitor Center 19 Tools for Office 19 Wireless Setup Utility 19 wireless 87 Macintosh 72 network indicator light 64 printer does not print 118 troubleshooting 118 wireless network adding a printer to existing ad hoc network 69 advanced setup 62 common home configurations 79...

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