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Summary of Contents for Ingenico Link 2500
- Page 1 Link 2500 User Guide www.ingenico.com 17 Ridge Way, Donibristle Industrial Park, Dalgety Bay, Fife, KY11 9JU...
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Page 2: Table Of Contents
Mailorder Transactions (Customer Not Present)................. 19 Mailorder Transaction ........................ 20 Reversals ........................... 20 Declined Transactions........................ 22 Referrals ............................ 23 Troubleshooting ..........................32 Menu Structure ..........................37 Recommendations .......................... 38 Security of the terminal ........................41 Link/2500 User Guide Copyright© 2019 Ingenico... -
Page 3: Introduction
Page 3 Introduction Thank you for choosing an Ingenico payment terminal. We recommend that you carefully read this user guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal. This symbol indicates an important warning... -
Page 4: Overview Of Link/2500
Red key cancels the procedure in progress Yellow key cancels the last character Green key validates input selections and information It also switches the terminal on. Some keys can have other functions depending on the applications on the terminal. Link/2500 User Guide Copyright© 2019 Ingenico... - Page 5 Operating Condition Ambient temperature 0°C to +50°C Max relative humidity 85% at +40°C Battery charging conditions Ambient temperature 0°C to +40°C Storage conditions Ambient temperature -20°C to +55°C Max relative humidity 85% at +55°C Link/2500 User Guide Copyright© 2019 Ingenico...
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Page 6: Battery
Main characteristics Operating Condition Characteristics Li-ion 1200 mAh Charge 80% capacity in 1 h; full capacity in 1.5 hours (power supply - 1.5A) The battery capacity depends on the model of terminal and its use Link/2500 User Guide Copyright© 2019 Ingenico... - Page 7 Locate the battery pack connector beside the battery compartment Plug the battery pack into the battery pack connector Verify that it locks Place the battery pack in its compartment. Close the back cover Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 8 How can the battery be charged? Using a USB socket Connect the supplied USB cable to the USB power adapter and plug in the type C connector to the socket located on the right side of the terminal. Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 9 Contactless Card Bring the card firmly up to the active zone above the screen. Keep the card close to the contactless logo during the transaction. The 4 virtual LEDs will light sequentially during the transaction. Link/2500 User Guide Copyright© 2019 Ingenico...
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Page 10: Using The Terminal Keyboard & Display
Terminal is in the numeric mode, mode is changed by pressing button Supervisor Code The default Supervisor Code is 01483. Please note: The terminal will require you to change this to a new code of your choosing before you can process any transactions. Link/2500 User Guide Copyright© 2019 Ingenico... -
Page 11: Display/Icons
Time displayed in 24 hour format with long date format Time displayed in 12 hour format with short date format Date and time formats can be changed to suit your preference. Please call helpdesk for further information Link/2500 User Guide Copyright© 2019 Ingenico... -
Page 12: Bluetooth Terminal
Wi-Fi connection is in progress. . No IP address set/received from the network Wi-Fi connected and IP address set/received from the network Please note: Some terminals have multiple comms capability; therefore you might see a combination of various comms icons on the display. Link/2500 User Guide Copyright© 2019 Ingenico... -
Page 13: Transactions
In order to perform a transaction, enter the required details onto your Point Of Sale (POS) and send the transaction to the terminal. This will initiate the Sale process on the Link 2500 terminal. Contactless card transactions are performed when the transaction value is under the contactless card limit (e.g. - Page 14 If the card is removed too soon, before all four contactless status lights are lit; before the confirmation tone is heard; or before prompted to remove the card, the card read will fail. Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 15 An alert tone will sound and ONLY ONE CARD the customer will be prompted to re-present the card. In both cases the terminal will continue as per a normal contactless sale to complete the transaction. Link/2500 User Guide Copyright© 2019 Ingenico...
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Page 16: Sale - Contactless
Present the contactless selected card communication type Contactless read is successful when all four Transaction is status lights are lit and approved and receipt confirmation tone is printed by POS heard Link/2500 User Guide Copyright© 2019 Ingenico... -
Page 17: Sale - Swiped Card
Initiate a Sale on the Auth code is returned by the acquirer Insert / Swipe / Present If signature is a match screen is shown press the button Terminal will check the POS will print a card receipt Link/2500 User Guide Copyright© 2019 Ingenico... -
Page 18: Refund
Terminal will check the Check the customer card signature and press the button Enter the supervisor POS will print the code and press the customer receipt, tear button off and press the button Link/2500 User Guide Copyright© 2019 Ingenico... -
Page 19: Mailorder Transactions (Customer Not Present)
Neither the CSC nor AVS data matches. DATA NON MATCH NOT CHECKED The data was not checked. The data may not be checked if the service is not supported or if there is a temporary system failure. Link/2500 User Guide Copyright© 2019 Ingenico... -
Page 20: Mailorder Transaction
To perform a Reversal select REVERSAL on the POS. If the 30 second timer has not expired then your terminal will perform the Reversal, contacting the acquirer if necessary. Link/2500 User Guide Copyright© 2019 Ingenico... - Page 21 Refund then the Reversal will be shown as a Sale. You have 30 seconds of the end of transaction to perform reversal. Once that elapsed the transaction cannot be reversed. Link/2500 User Guide Copyright© 2019 Ingenico...
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Page 22: Declined Transactions
Chip card, the transaction maybe declined by the card with the message COMMS FAILURE DECLINED. If you are prompted to retain the customer card you should follow the standard procedures as laid down by your acquirer. Link/2500 User Guide Copyright© 2019 Ingenico... -
Page 23: Referrals
(DIAG) codes printed on the receipt. Refer to the section entitled Diagnostic Codes for more details FRAUD ALERT: Your acquirer will never contact you via telephone call asking you to use a temporary authorisation centre telephone number. Link/2500 User Guide Copyright© 2019 Ingenico... - Page 24 You will need to enter your new numerical code (4 digits or more) twice, pressing the button after each input, before the Supervisor code is updated to this new value. If your terminal is lost or stolen you should contact the terminal Helpdesk immediately. Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 25 A confirmation will be shown if the two entries match and the code has been changed. The terminal will continue as normal, refer to the instructions for transaction type that you chose to complete the transaction Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 26 The following pages show a summary of the Supervisor functions and how to access them, and what they do. Some Supervisor functions MUST only be used when instructed to do so by the terminal Helpdesk. Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 27 OP MODE , sets EARLY TIPS Immediately sets off a configuration data call to the Terminal Management System (TMS). CALL TMS Do not use this feature unless instructed to do so by the terminal Helpdesk. Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 28 Prints a summary report of software versions loaded on the terminal. Do not use this feature RELEASE unless instructed to do so by the terminal Helpdesk. Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 29 Do not use this feature unless instructed to do so by the terminal Helpdesk. Allows the Supervisor code (and/or Refund CHANGE PWD code) to be changed. The new code must be used for all future code requests. Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 30 TEST instructed to do so by the terminal Helpdesk. Allows the selection of a different mobile network. Do not use this feature unless SEL GSM N/W instructed to do so by the terminal Helpdesk. Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 31 EPOS INTERF functionality. Do not use this feature unless instructed to do so by the terminal Helpdesk. Allows the terminal to be associated to a BLUETOOTH Bluetooth base. WIFI SETUP Configures the Wi-Fi network. Link/2500 User Guide Copyright© 2019 Ingenico...
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Page 32: Troubleshooting
Bluetooth status to update. You should refer to the section entitled Bluetooth Association for further details. If the problem persists you should contact the terminal Helpdesk. Link/2500 User Guide Copyright© 2019 Ingenico... - Page 33 (e.g. £30.00). Not all cards are enabled for contactless transactions, please ensure that the card presented to terminal is a contactless card, the customer should contact their card issuer if they are unsure. Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 34 You should ask for PROCESSING ERROR another means of payment. The selected operation has been disabled, is not OPERATION NOT ALLOWED allowed for the card presented, or the card is Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 35 The card was removed too soon and the card read has failed. The cardholder should re-present the TRY AGAIN card. They should not remove the card until Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 36 This message is displayed during start up, and after your terminal has performed a LOADING TPASS PARAMETERS… maintenance call. Please wait a few seconds for the idle screen to be displayed before starting a transaction. Link/2500 User Guide Copyright© 2019 Ingenico...
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Page 37: Menu Structure
DUPLICATE TERM PARAM UPGRADE DATE TIME BACKLIGHT AUTO-OFF RELEASE † if the ACC VERIFY option is not shown in the menu on your terminal then the Account Verification functionality is not available to you. Link/2500 User Guide Copyright© 2019 Ingenico... -
Page 38: Recommendations
Battery The Link2500 is fitted with a battery specifically designed for this terminal Only use appropriate chargers and batteries listed in the Ingenico catalogue Do not short-circuit the battery Do not attempt to open the battery container ... - Page 39 2.2 and 2.5 of the standard IEC60950- 1:2005+/A1:2010 and EN60950-1:2006+/A11:2009+/A1:2010+/ A12:2011 . Cleaning To clean the terminal, use a soft cloth slightly moistened with water. Do not clean the electrical connections; do not use solvents, detergents or abrasive products. Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 40 The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled. Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country.
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Page 41: Security Of The Terminal
It is strongly advised that privileged access to the terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device. Link/2500 User Guide Copyright© 2019 Ingenico... - Page 42 Positioning of in-store security cameras must be such a way that the PIN- entry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 43 EN 301 489-1 2008 EN 301 489-7 2005 GSM/GPRS/ EN 301 489-24 2007 EN 301 511 2003 UMTS EN 301 908-1 2010 EN 62 311 2008 2011/65/EU (RoHS All product type Directive) EN 50581 2012 Link/2500 User Guide Copyright© 2019 Ingenico...
- Page 44 This User Guide (x052) relates to terminal software APACS 40 97.12.01.9052 Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not accept responsibility for any loss, damage or injury that may be incurred as a result of any errors or inaccuracies.
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