Assa Abloy Zi IKON CLIQ Go Manual
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Assa Abloy Zi IKON CLIQ Go Manual

Assa Abloy Zi IKON CLIQ Go Manual

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CLIQ™ Go
Reseller Guide
2020-02-10
The global leader in
door opening solutions

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Summary of Contents for Assa Abloy Zi IKON CLIQ Go

  • Page 1 CLIQ™ Go Reseller Guide The global leader in 2020-02-10 door opening solutions...
  • Page 2 ASSA ABLOY is committed to operating in compliance with data laws globally across its various divisions. The EU General Data Protection Regulation (“GDPR”) requires us to meet principles of fairness, accountability and transparency in handling personal data. ASSA ABLOY has a focused, structural and systemic approach to data protection and privacy. Our globally applicable ASSA ABLOY Data Protection Compliance Program has been developed to protect the integrity of the personal data of our employees, customers and partners worldwide.

  • Page 3: Table Of Contents

    ..................................Introduction ..........................Introduction to CLIQ™ Go ............................About this Document ..................................Roles ............................... Trademark notices ................................Getting Started ..........................What the Reseller Needs ..........................Setting up CLIQ™ Express ..................2.2.1 Installing Local Programming Devices ......................2.2.2 Installing Reseller Certificates ........................
  • Page 4 ........................Locking System Maintenance ........................3.6.1 General Maintenance ............... 3.6.2 Opening Locking System Using Security Card ..........................3.6.3 Deleting a System ................... 3.6.4 Viewing Information in Key or Cylinder ....................3.6.5 Managing Customer Information ............ 3.6.5.1 Printing Customer and System Information .............
  • Page 5 ................................Hardware ..................5.4.1 Devices for Accessing CLIQ™ Go App ............................... 5.4.2 Keys .............................. 5.4.3 Cylinders ........................5.4.4 Programming Devices ..............................CLIQ™ Go App ....................... 5.5.1 CLIQ™ Go App Overview ............................. 5.5.2 Blocking Keys ........................5.5.3 Collecting Access Logs .......................... Principles for Authorisation .........................

  • Page 6: Introduction

    CLIQ™ Go Locking Systems in this document and should be handed over to customers who administrate their own locking systems. Roles The reseller is a trusted partner of ASSA ABLOY that sells and produces CLIQ™ Go locking systems to customers. The administrator is responsible for administrating the locking system.
  • Page 7 • Android: Android is a trademark of Google Inc. • Bluetooth: Bluetooth is a registered trademark of Bluetooth SIG Inc. • iOS: iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. •...

  • Page 8: Getting Started

    Getting Started What the Reseller Needs To get started, the reseller needs the following: • CLIQ™ Express key • Certificate for the CLIQ™ Express key • PIN for the CLIQ™ Express key • CLIQ™ Express Client installation file • Certificate bundle for CLIQ™ Express Client IKON provides the reseller with the items above.

  • Page 9: Installing Reseller Certificates

    NOTE! Make a note of the assigned COM port that is displayed in the notification area. When logging into CLIQ™ Express or the CLIQ™ Go app, select the assigned COM port if the COM port is not found automatically. Example: STMicroelectronics Virtual COM Port (COM7).

  • Page 10: Setting Up Local Pd At Program Launch

    Run the CLIQ™ Express software. If prompted, acknowledge the CLIQ™ Express remote connection as trusted. NOTE! CLIQ™ Express cannot be launched without a properly configured Local PD. If there is a problem connecting to the Local PD, make sure that CLIQ™...

  • Page 11: Setting Up Magnetic Card Reader

    2.2.6 Setting up Magnetic Card Reader Magnetic cards are used to identify a physical person as a legitimate customer's representative. When a card is swiped in CLIQ™ Express, the correct system will be loaded. From the Top menu, select Options » Computer settings » General settings. Select Use magnetic card reader.

  • Page 12: Configuring Cliq™ Express

    Configuring CLIQ™ Express 2.4.1 Changing CLIQ™ Express Key PIN If the current PIN is known: From the Top menu, select Options » Change PIN. Enter the current PIN once, and the new PIN twice. If the PIN is lost: Try to login to CLIQ™ Express using the wrong PIN at least 5 times. NOTE! After entering the wrong code a total of 5 times, the Reseller's key, and thus CLIQ™...

  • Page 13: Changing A User's Language

    Select the user. Scroll down to Other Info to select or deselect User Active. 2.4.4 Changing a User's Language Close any open system. If logged in as an Admin user: From the Left menu, select User List. Select the user. If logged in as a Normal user, from the Left menu, select My user.

  • Page 14: Changing Local Pd Settings After Login

    2.4.6 Changing Local PD Settings After Login As CLIQ™ Express cannot be launched and logged into without a properly setup Local PD, this guide is only applicable for Local PD problems arising inside the program. For initial setup, see Section  2.2.5 “Setting up Local PD at Program Launch”,  page 10.

  • Page 15: Updating Cliq™ Express

    HINT! To identify available ports in Windows, open Run by pressing Windows key + R. Enter "devmgmt.msc" and click Enter to access the Device Manager. Available ports are listed under Ports. 2.4.7 Updating CLIQ™ Express CLIQ™ Express automatically checks for software updates at start-up, and cannot be started without the latest software version.

  • Page 16: Cliq™ Go Solution

    CLIQ™ Go Solution Process Overview The process in short: A customer walks into the reseller's shop. They discuss the needs for the locking system. Once all the necessary input has been collected, the reseller registers and programs eCLIQ key blanks and cylinders. The locking system is then published on the server, keys are prepared, and cylinders are assembled.

  • Page 17: Creating Locking Systems

    • Would the customer like to get help with configuring the locking system? • Is there a need for CLIQ™ Connect keys and the CLIQ™ Connect App? CLIQ™ Go activation: • Would the customer like to activate the user account with the help of an SMS or an e-mail? Customer information: •...

  • Page 18: Adding New Keys

    From the Left menu, select Cylinder List. To create a cylinder, click Create. To create multiple cylinders: Click Create Range. Enter the Number of cylinders (elements). Click OK. To change the type for a selected cylinder, click Change Type. This will toggle between single and double electronic cylinders.

  • Page 19: Assigning Elements In Lock Chart

    To create a key, click Create. To create multiple keys: Click Create Range. Enter the Number of keys. To create multiple Bluetooth enabled CLIQ™ Connect Keys, select CLIQ™ Connect Key. Click OK. To make a selected key a Bluetooth enabled CLIQ™ Connect Key, select CLIQ™ Connect Key.

  • Page 20: Removing Non-Programmed Key Or Cylinder

    NOTE! For extensions of published locking systems, IKON may have restricted the reseller from granting new keys access rights to already published cylinders. In such a case, the customers maintain full control over their locking system's access rights, while resellers focus on a more supporting role. Optionally, to flip the keys and cylinders in the Lock chart: From the top menu, select Options »...
  • Page 21 All non-programmed keys and cylinders are marked for programming by default. For double cylinders, the two sides may be selected individually. Programmed elements in the Key List and the Cylinder List are highlighted in green. From the Top menu, select Programming. CAUTION! Blank keys and cylinders may only be programmed once.
  • Page 22 NOTE! If the programming process raise an error, CLIQ™ Express will not indicate Action Done. For each cylinder or key in the Key List and Cylinder List, the status is indicated by the following icons: Non-programmed cylinder or key. The item is only a list object in CLIQ™ Express. Programmed cylinder or key.

  • Page 23: Delivering Locking Systems

    Delivering Locking Systems 3.4.1 Publishing CLIQ™ Go System to DCS Open the system. Click Publish System. This will publish the system on the DCS (Digital Content Server). NOTE! A system must contain at least one programmed element to be published on the DCS. Click OK to continue.

  • Page 24: Installing Cylinders

    3.4.3 Installing Cylinders One of the key advantages with CLIQ™ Express is that the cylinders are installed like traditional mechanical cylinders in standard doors. A locksmith qualified to install locks on a local market is also qualified to install CLIQ™ cylinders. Configuring Locking System To configure the locking system: Open the CLIQ™...

  • Page 25: Opening Locking System Using Security Card

    If customers run into problems when using CLIQ™ Go, they are recommended to contact the reseller. 3.6.2 Opening Locking System Using Security Card Close any open system. From the Left menu, select Home. Click Open system with ID Card. Scan or swipe the CLIQ™ Security Card. NOTE! If IKON issues a CLIQ™...

  • Page 26: Editing Customer And System Information

    3.6.5.2 Editing Customer and System Information Open the system. If not already selected, from the Left Menu, click System Information. To edit a field: Click the text field. Enter the text. Press Return to update. To propagate the system information edits to the DCS, click Publish System. For more information on how to (re)publish a system, see Section  3.4.1 “Publishing CLIQ™...

  • Page 27: Generating A New Pin Code Sheet

    3.6.6 Generating a New PIN Code Sheet The function Options » Generate PIN code sheet may be enabled by IKON per reseller, but is generally not supported. Responsibility Overview Table  2 “Responsibility of process steps”,  page 27 shows how the responsibility of each process step is split up between the reseller and the customer.
  • Page 28 Process step Task Reseller Customer Change batteries in keys Perform daily tasks (hand out keys, block keys, etc) CLIQ™ Go Solution...

  • Page 29: Cliq™ Go System Description

    CLIQ™ Go System Description CLIQ™ Go System Overview Figure  1  “CLIQ™ Go architecture”,  page 29 shows an overview of CLIQ™ Go. The reseller (1) uses a PC to run the CLIQ™ Express client (2). The CLIQ™ Express client uses resourses available on the CLIQ™ Express server (3) when creating and modifying locking systems.

  • Page 30: Servers In Cliq™ Go

    4.2.2 Servers in CLIQ™ Go The CLIQ™ Express server hosts resources used by the CLIQ™ Express client when creating and modifying locking systems. The CLIQ™ Go server stores the database that is accessible via the CLIQ™ Go app. The database contains information about keys and cylinders in various locking systems. The CLIQ™...

  • Page 31: Cylinder Programming Cable Adapter

    Figure 2. Programming Keys in Different Ways For CLIQ™ Express, the reseller connects a Local PD with a USB cable to a PC. The reseller inserts a CLIQ™ Express key (A) in the left hand slot and eCLIQ user key (B) in the right hand slot.

  • Page 32: Reseller Keys

    When programming cylinders, the reseller inserts a cylinder programming cable adapter in the cylinder and connects the other end to the cylinder port of the Local PD, as shown in Figure  4  “Cylinder programming cable adapter”,  page 32. Figure 4. Cylinder programming cable adapter For more information about programming cylinders, see Section  5.6.7 “Programming keys cylinders”,  page 46.

  • Page 33: Cliq™ Go App

    CLIQ™ Connect PC is a client SW installed on the administrator's computer. 4.3.3 CLIQ™ Go App The CLIQ™ Go app provides an intuitive and user-friendly interface for managing eCLIQ user keys and cylinders. The CLIQ™ Go app is available for Android, iOS and web browsers on PC.

  • Page 34: Cliq™ Go Locking Systems

    CLIQ™ Go Locking Systems About this Section This section is intended as an introduction to CLIQ™ Go locking systems for locking system administrators. It is included in this document for resellers who are administrating locking systems for customers or giving them support. The separate document CLIQ™...

  • Page 35: Activating User Account On Ios Device

    If a locking system is already activated, click the ... in the upper-right corner and select Activate new system. Read the license agreement, check the box I have read and accepted the license agreement and click Next. In the text field, enter the activation code and click Next. Choose verification method and click Next.

  • Page 36: Activating User Account On Pc

    The PIN must consist of 6 to 20 characters. Only digits and lowercase letters from a to z, except the lowercase letter L, are allowed. Click Confirm to finish the activation procedure. The CLIQ™ Go app is now ready to use. 5.2.4 Activating User Account on PC The activation of a CLIQ™...

  • Page 37: Activation User Account Via Cliq Connect Pc

    Click Next to continue. To install CLIQ™ Connect PC for the first time: Select or create a Start Menu Folder for where to place the program shortcuts and click Next to continue. Wait while the files are extracted and installed. Select whether to run the program or not when finishing the setup.

  • Page 38: Configuring Cliq™ Connect Pc Com Selector

    Click View Certificates and select the Your Certificates tab. Click Import. Select the .p12 certificate file for the C-Key and then click Open. Without entering password,click OK. Certificate will be added to the list in Your Certificates tab. 5.2.4.3 Configuring CLIQ™ Connect PC COM Selector Right-click the CLIQ Connect icon in the system tray.

  • Page 39: Cliq™ Go Locking System Overview

    CLIQ™ Go Locking System Overview Figure  5  “CLIQ™ Go principles”,  page 39 shows the principle of CLIQ™ Go. Administrators (1) access the CLIQ™ Go server (3) and update key authentications via the CLIQ™ Go app on a PC, smart phone, or tablet (2). For more information on the CLIQ™ Go app, see Section  5.5.1 “CLIQ™...

  • Page 40: Keys

    5.4.2 Keys In CLIQ™ Go, both administrators and key holders have eCLIQ user keys. The eCLIQ user keys run on batteries and can store data. Some keys can be updated via bluetooth technology using a mobile phone or a tablet with the CLIQ™...
  • Page 41 Figure 6. Programming Keys in Different Ways The programming devices offer three different ways to program keys as shown in the figure above: Local Programming Devices (Local PD) are used to program keys in CLIQ™ Go Web app or CLIQ™ Go Android app. CLIQ™...

  • Page 42: Cliq™ Go App

    To learn how to connect a CLIQ Connect Mobile PD to a mobile devices via Bluetooth, see the instruction for the mobile PD. CLIQ™ Connect Key: The CLIQ™ Connect Key is programmed via Bluetooth connection. For more information on the CLIQ™ Connect Keys, see Section  5.4.2 “Keys”,  page 40. The table below shows the relation between programming devices and the available versions of the CLIQ™...
  • Page 43 Figure 8. Blocking a Key in Three Steps Create blocking task in the system and transfer it to an updater key (K2). Select the key (K1) to block in the system. Click Block key. Confirmation dialogue is displayed. Select a key used as the updater key. Click Confirm.

  • Page 44: Collecting Access Logs

    If the key is declared blocked but still has access to one or more cylinders, it will be displayed in red under Blocked with access. Carry out all blocking tasks in order to block the key from access. The key (K1) is now blocked from access to all cylinders. See also Section  5.6.6 “Blocked Keys”,  page 46.

  • Page 45: Principles For Authorisation

    The access log is copied from the cylinder to the key. Copy the access log to the system from the key (K2). Go back to the system. Connect the key to the system via the programming device. If the updater key is Connect key, start CLIQ™ Connect app to connect the key to the system.

  • Page 46: Key Schedule

    5.6.5 Key Schedule Key Schedules are used to limit key accesses according to a schedule. If the access for a key needs to be limited to a certain schedule, such as office hours, a schedule can be configured. When configuring the schedule, a number of separate time periods per week can be specified and each period can be extended over several days.

  • Page 47: Access Logs

    Cylinder programming jobs involve the following steps: Block a lost or stolen key. A task is created. Assign the task to a key. Transfer the task to the key. Execute the task by inserting the key in the cylinder. Update the system by inserting the key in a PD to confirm that the task has been executed.

  • Page 48: Appendix

    Appendix Terms Activation Security procedure for introducing a user account to CLIQ™ Go. CLIQ™ A CLIQ™ system is a programmable electronic locking system, including management software. CLIQ™ Connect PC An application used by administrators for updating keys with the CLIQ™ Go Web Client. CLIQ™...

  • Page 49: Cliq™ Go Vs Cwm

    Table 5. Indications when opening cylinders LED Indications Buzzer Interpretation 1 short green 1 short Authorised to open cylinder 3 short red 3 short Non-authorised to open cylinder. 1 short red + 1 short green 3 short Not valid according to key + 1 short red schedule.
  • Page 50 Hardware CLIQ™ Go Comment Key generations Only generation 2 keys exist in CLIQ™ Go. Remote keys Non-remote keys Local PDs Wall PDs Mobile PDs Mobile PDs in CWM are used by key holders to update their keys. CLIQ™ Connect Mobile Used by administrators to program keys in CLIQ™...

  • Page 51: System Requirements

    Grouping functions CLIQ™ Go Comment Temporary access groups Tags Table 10. Remote Feature Remote Feature CLIQ™ Go Comment Remote update Offline update Table 11. Other Other CLIQ™ Go Comment Cylinder programming In CLIQ™ Go, eCLIQ user keys are used for performing tasks.

  • Page 52: Troubleshooting

    CLIQ™ Express installations. Express. Please consider sending the log files to your IKON representative. The logs are found at C:\Program Files (x86)\ASSA ABLOY\CLIQ Express\Logs. New blank CLIQ™ keys and The CLIQ™ key or cylinder is Check if the electronic cylinders not accepted when...
  • Page 53 Appendix...

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