Troubleshooting - Bosch MIC IP fusion 9000i Installation Manual

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Troubleshooting

Table of Troubleshooting Issues
The table below identifies issues that could occur with the camera, and how to resolve them.
Note: Refer to the Error Codes section of the manual for descriptions of the error codes that
appear on the OSD. The section also lists recommended actions to resolve the error codes.
Problem
No camera control.
Camera moves when attempting to
move other cameras.
No Network Connection.
Camera does not operate at all, or
does not operate as expected, after
being subjected to extreme low
temperatures (below -40 °C (-40
°F)).
The contrast on the screen is too
weak.
No video.
2022-09 | 1.6 | F.01U.334.820
Questions to Ask/Actions to Resolve the Problem
- Ensure that the LAN cable has good connection and is
secured.
- Refresh the browser and ensure that video is
updated.
- Cycle the camera's power off and on.
- Reboot the computer.
- Refer to Status Code 17 in Error Codes.
- Check that the camera's IP address is properly set.
If the camera's IP address is not set, then:
- Use Configuration Manager to confirm that two
cameras do not have the same IP address. If they do,
change the address of one of the cameras.
- Check all network connections.
- Ensure that the maximum distance between any two
Ethernet connections is 100 m (328 ft) or less.
If OK, then if you are behind a firewall, ensure that the
Video Transmission mode is set to UDP.
- Allow the camera to warm up. The camera requires a
60-minute warm-up prior to PTZ operations.
- If camera does not operate after this warm-up period,
then reset the camera. In the URL line of your web
browser, type "/reset" at the end of the IP address of
the camera.
- Refer to Status Code 7 in Error Codes.
- Adjust the contrast feature of the monitor. Is the
camera exposed to strong light? If so, change the
camera position.
- Adjust the Optical or thermal camera picture settings
for your scene as described in Picture Settings or
Picture Settings Thermal in the User Manual.
- Check that the mains power to the power supply is
on.
- If providing power via 24VAC, ensure that the 24VAC
voltage at the camera is between 21VAC and 30VAC.
- If providing power via High PoE, ensure that the lights
on the midspan indicate correct operation. If they do
not, see the midspan manual for further details.
- Check to see if you can access a web page.
Installation Manual
MIC IP fusion 9000i
Bosch Security Systems