Zycoo CooVox T Series Admin & User Manual

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Software version v3.0.2

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Summary of Contents for Zycoo CooVox T Series

  • Page 1 Software version v3.0.2...
  • Page 2 This document is subject to change without notice. The latest electronic version of this user guide is available for downloading here: http://www.zycoo.com/downloads...
  • Page 3: Table Of Contents

    Contents Safety Notice ..........................- 1 - Overview ............................- 2 - Brief Introduction ......................... - 2 - Modules ..........................- 2 - Onboard modules ......................- 3 - Plug-in modules ......................- 3 - Mechanical Design ........................ - 7 - CooVox-T100/T100S .....................
  • Page 4 Advanced Features ........................- 56 - Call Forward ........................- 56 - Follow Me ........................... - 57 - Wake Up Call ........................- 58 - Conference ......................... - 58 - DISA ............................ - 60 - Paging & Intercom ......................- 61 - Smart DID ...........................
  • Page 5 Fax Log ........................- 90 - Addons ............................- 91 - API ............................- 91 - AMI ..........................- 91 - Push Event ........................- 91 - PMS ..........................- 92 - Exbox ..........................- 92 - Devices ........................- 92 - Settings ........................
  • Page 6 Diagnostic ......................... - 127 - PING .......................... - 127 - Trace Route ....................... - 128 - TCP Dump ......................... - 128 - Channel Monitor ....................... - 129 - Asterisk CLI ........................ - 129 - Security Center ......................... - 130 - Firewall ........................
  • Page 7: Safety Notice

    15. Before you work on any equipment, be aware of any hazards involved in electrical circuitry and be familiar with standard practices for preventing accidents if you are in a situation that could cause physical injury. - 1 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 8: Overview

    Among them, T100 are assembled with onboard modules, while T200 and T600 are modular design, there are two module slots for installing plug-in modules, more about the CooVox T-series modules please refer to Modules. For more information of each model of IPPBX, please visit our official website: www.zycoo.com. Modules There are two types of modules for CooVox series.
  • Page 9: Plug-In Modules

    FXOS module provides one FXO interface and one FXS interface, with this module installed on your T100 , you’ll have FXO to FXS lifeline, when there’s power failure you may still use the analog phone to make and receive phone calls. Plug-in modules 4FXO Module - 3 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 10 2FXOS module installed it enables to IPPBX system with FXO to FXS lifeline feature, when there’s power failure, you may still use the analog phone to make and receive phone calls. - 4 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 11 UMTS 900MHz, UMTS 1900MHz, UMTS 2100MHz, GSM 850MHz, EGSM 900MHz, DCS 1800MHz and PCS 1900MHz. Notice WCDMA modules for CooVox series IPPBXs are only used for voice phone calls, they CANNOT be used for data transmission from 3G network. - 5 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 12 T1 mode. You can install 2 E1/T1 modules on T600. If it’s going to be installed with other modules (4FXO, 4FXS, 2FXOS, 2/4GSM, 2/4WCDMA) it should be installed on SLOT2. - 6 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 13: Mechanical Design

    Blink System is functioning System failure WAN Status Connected but no data transmitting Blink Data transmitting Disconnected LAN Status Connected but no data transmitting Blink Data transmitting Disconnected - 7 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 14: Coovox-T200

    System is functioning Status System failure Connected but no data transmitting WAN Data Blink Data transmitting Status Disconnected LAN Data Connected but no data transmitting Status Blink Data transmitting - 8 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 15: Coovox-T600

    1 * USB Interface - For USB keyboard or USB storage. 2* Applicable module - for SLOT1 &2: FXO/FXS/ GSM/ WCDMA Module Cards T600 LED Indication Identification Indication Status Specification Green Power On Power States Power Off - 9 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 16: Key Features

    Call Forward Phonebook/LDAP(10,000 contacts) ü ü Call Transfer Department (ring group, pickup group) ü ü Call Waiting Phone Provisioning ü ü Call Recording Expansion Box Provisioning ü ü - 10 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 17: Environmental Requirements

    ü IP Phone Provisioning (ZYCOO,ALE, Cisco, Fanvil, Htek, Yealink) ü Environmental Requirements Operating Temperature: 0 °C ~40 °C Storage Tempreture: -20 °C ~ 55 °C Humidity: 5~95% Non-Condensing - 11 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 18: Getting Started

    Language: Set up system default language, it determines the prompt language. Time Zone: Set up system time zone Opermode: Set up system analog trunk’s opermode Tone Zone: Set up system Tone Zone - 12 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 19 Password is left blank, then the system will auto-generate random passwords for the extensions. Click on the button take effect on the extensions. Click on the button to edit the extension parameter values, such as password, extension name, outbound CID, and email. - 13 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 20 The Dial Rules set up connected to the system default outgoing dial rule directly. You only need to select the available trunks to the rule, which will imply the outgoing calls using the corresponding trunks. For detailed configuration, please refer to section Telephony- >Outbound Control->Dial Rules. - 14 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 21 As the above picture shows, number starting with 9 will sent from the FXO-1 and FXO-2 trunks. After the Dial Rules set up is done, please click on the button to move to the next step. Step 5: Network Settings - 15 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 22 Step 7: Proxy Settings Please fill in the required Proxy service user information to activate the service. Please refer to the Remote Settings for more detailed step-by-step guide. - 16 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 23 After all the configurations are done, you should see the Complete checkmark shown as below. Please click on the Reboot button to reboot the system and take effect on all change configuration. - 17 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 24: Dashboard

    Memory: Display the current usage of memory. Call Statistics: Statistics of the current day’s call type and number of calls of the device. Storage: Display the current usage of storage. - 18 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 25 On the Extensions page, you can see all extensions’ real-time status, such as online, offline, busy, and ringing. The IP address displayed below the registered extension number corresponding to the registered terminal’s IP address. - 19 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 26 Trunk Type: type of channel: FXO/GSM/WCDMA Status: Trunk connection status Channel Status: Channel status: Idle/Busy Operation: Click on the “Free Lines” to force release the current channel. Digital - 20 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 27: Extensions

    A department is equal to a Call groups (Ring Group). If you have created departments and extensions from Quick Setup Wizard, you should see all your departments and extensions here. - 21 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 28: Ip Extensions

    IP extensions are user extensions that can be registered on various SIP/IAX2 endpoints, including desktop IP phones, softphone for Windows/Android/iPhone/Linux and some other endpoints that support SIP/IAX2 protocol. - 22 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 29 Outbound CID (1/2): Outbound CID will be passed to the called party while calling through the VoIP or digital trunk (E1/T1/BRI) lines, you can define 2 CIDs for each extension and choose which to be used by dial rules. - 23 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 30 The dial permission used by the other extension needs to be enabled with Call Spy feature in the Internal Permissions section, otherwise call spy - 24 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 31 TCP or TLS please make sure the SIP IP phone or softphone uses the same protocol. Otherwise you’ll get “403” error on SIP register. DTMF Mode: Defines how the system detects DTMF tones, the default setting is RFC4733, it can be changed if necessary. - 25 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 32 The extensions’ properties could be set while you are creating them. - 26 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 33 There are options Export Extension and Import Extension can be used to backup or bulk add extensions of the IPPBX system using MS xlsx file. - 27 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 34: Analog Extensions

    Input Volume could be used to adjust the input gain of this analog extension. Output Volume could be used to adjust the output gain of this analog extension. - 28 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 35: Inbound Control

    In Loop Count drop-down list, select the number of times to playback this IVR prompts before callers pressing a key. Dial Extension switch could be enabled for callers to dial specific numbers upon this IVR menu if they already - 29 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 36 “Invalid Key” option. And if the caller didn’t press any key during the whole IVR process, the call will be handled by the “No Press” option. - 30 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 37: Call Queue

    Extension Number Range listed on Telephony -> Preferences -> Global PBX Options page, Extension Ranges section. Ring Strategy sets the method how you wish the queue agent extensions to ring when there’s incoming call to this queue. - 31 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 38 More advanced options for call queue is available, please click on button to show advanced options, they are optional but might be useful to improve the callers’ experiences. - 32 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 39 The value of Max Callers limits the maximum amount of callers can wait in the queue (Default is 0 -- unlimited). When the maximum number of callers in the queue is reached, subsequent callers will be sent to the If no answer destination. - 33 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 40 Announce Position: If set to be Yes, the system will announce the position of the caller is currently - 34 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 41: Time Conditions

    2-hour break then opens from 2 pm to 6 pm. Any other time duration unspecified will be considered as non-business hours. In order to exclude holidays from the weekdays, you’ll also have to set up holidays. - 35 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 42 Please ensure you add all upcoming holidays to the holiday list. Now you have all prerequisites to set up a time rule. - 36 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 43: Inbound Routes

    The Inbound Routes are configured per each trunk. You may set different inbound destinations for different trunks. Please click on button to configure inbound routes for each trunk. - 37 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 44: Direct Routing

    To add a Direct Routing rule based on DID number, please click on the "Add" button as shown below. In the popup window, specify one of your DID numbers, and assign a call destination for all inbound calls by calling this DID number. - 38 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 45 Once this Direct Routing is created, all phone calls coming from the number 85337096 will then all go to extension 101, no matter when and from which trunk the call is coming in. - 39 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 46: Blacklist

    If you want to share the blacklist numbers on other IPPBX systems, you may download it by clicking the button to download all blacklist numbers in a file and upload on other IPPBX systems. - 40 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 47: Outbound Control

    If needed you may edit the trunk settings by click on the button, or you may select the same type of trunks and click on button to edit settings of the trunks together. - 41 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 48 Busy Pattern: If busy detection is enabled, it is also possible to specify the cadence of your busy signal. Busy Detection: Enable busy tone detection, it is also possible to specify how many busytones to wait for - 42 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 49: E1 Trunks

    Call recording: To enable or disable call recording on the trunk/trunks. To enable recording you have options to record inbound calls only, outbound calls only or both inbound and outbound calls. - 43 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 50: Sip Trunks

    SIP trunk on your CooVox IPPBX system for the user extensions to share and make outbound phone calls. To implement your SIP trunk account on the IPPBX system, you’ll need to create a SIP trunk. - 44 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 51 SIP trunking between IPPBXs. Registration Expiration: Expiration time of registration in seconds. Max Retry: Defines how many times the IPPBX system will attempt to register to the server before - 45 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 52 AOR Contact: Address of records, it uses the same format as the client URI. Call Recording: Enable/disable call recording on this trunk. If enabled, all phone calls going in or out will all be recorded. - 46 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 53: Iax Trunks

    IPPBX and a “Client Mode” on the other IPPBX. The server mode IAX trunk should define username and password, the username and password should be applied on the client mode IAX trunk. - 47 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 54 Dial Permission: Custom dial permission for this trunk, by default it uses the “default” dial permission. Configure only if this trunk is for remote IPPBX integration, so calls coming from the other side can dial out - 48 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 55: Dial Rules

    VoIP lines (SIP trunks). Click on button to create a dial rule name, below is an example dial rule. Click on the button to create new dialing rules. - 49 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 56 Outbound CID: Choose between Outbound CID1 and Outbound CID2 to send to the called party. When the extension user make outbound phone calls by using this dial rule, the chosen outbound CID number will be - 50 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 57: Dial Permissions

    Click on button to create a new dial permission or you may use the default dial permission. - 51 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 58 Department: Allow/Disallow dialing other department numbers. Call Parking: Allow/Disallow answering the parked calls. Conference: Allow/Disallow using conference feature. Call Pickup: Allow/Disallow pickup phone calls on other extensions. DISA: Allow/Disallow using DISA feature. - 52 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 59: Pin Sets

    The PIN codes also can be used to query call logs and recordings, so even if the extension user dialed a number from another extension if PIN code is used you’ll know who actually made that call. - 53 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 60: Audio Library

    Always be sure that the recorded IVR prompts will match the options to be set up in the IVR. If you change your IVR options, don't forget to change your recording! The IVR prompts are pre-recorded and then uploaded to the CooVox series IPPBX system. - 54 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 61: Custom Prompts

    IPPBX system to notify callers before forwarding their calls. - 55 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 62: Advanced Features

    -> Other Custom Prompts page. If this option is not enabled, the call will be forwarded without notifying the caller. To configure call forward please click on the button. And follow the explanations to complete the configurations as below. - 56 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 63: Follow Me

    921432368 will not be called. If the call didn’t answer by any of the numbers listed in Follow Me List, the Follow Me process will end and the caller will be disconnected. - 57 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 64: Wake Up Call

    There are 10 conference numbers for internal extension users to dial to join conference calls. You can also set conference as a destination in inbound routes to allow outside callers to reach the conferences. - 58 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 65 . There are options for each conference for you to customize the conference feature. Please click the button to change the options if needed. - 59 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 66: Disa

    It’s useful if you want people to be able to, for example take advantage of the low rate forinternational calls that you have available on your system, or to allow outside callers to be able touse the paging or intercom features of - 60 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 67: Paging & Intercom

    To create a Paging & Intercom group, please click on the button, a popup window will show up as below. - 61 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 68: Smart Did

    100. If you want this to happen, please use the Enable Smart DID switch to turn on this feature. - 62 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 69: Phonebook

    You may click on the button to add a new contact from the popup window. - 63 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 70: Ldap

    Callback is to allow a company employee who needs to make a call from their personal phone to call the IPPBX, the IPPBX calls them back and the cost of any future outbound calls are at the company’s expense. - 64 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 71: Whitelist

    In the call back destination field you can even set the destination to a conference, call queue or DISA, so the callers can access these functionalities all at the companies expense. Whitelist Path: Telephony -> Advanced Features ->Whitelist - 65 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 72: Preferences

    Number List: the system would check whether the incoming call number match with any one number on the number list. Please use ‘ , ‘ to separate multiple numbers. Preferences Global PBX Options Path: Telephony -> Preferences -> Global PBX Options - 66 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 73 Blind Transfer Callback: Enable the blind transfer for unanswered call to be transferred. Diversion: While forwarding/transferring a call out through SIP trunk, the actual caller number can be passed - 67 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 74: Voip Advanced

    VoIP Advanced Path: Telephony -> Preferences -> VoIP Advanced Global SIP settings allow you to configure some general and advanced options for the IPPBX system global SIP preferences. - 68 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 75 UDP Port: SIP over UDP service port. By default, ZYCOO IPPBX system uses UDP as SIP transmission protocol. Port number can be changed here if required. If changed on the IPPBX system, you’ll also have to change on the SIP clients.
  • Page 76 IAX Settings. IAX2 extension support had been enabled by default for all extensions. And IAX2 works on UDP port 4569, you may modify the port number if required. - 70 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 77: Analog Settings

    Caller ID Signaling: The signaling type applied on the PSTN lines to pass caller ID. Bell-US—Also known as Bellcore FSK. Used in the Canada, China, Hong Kong and US. - 71 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 78: Voicemail Settings

    Echo Training: The time length setting of echo training. Voicemail Settings Voicemail settings can be used to configure global voicemail options for all extension users. - 72 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 79 Play Envelope: Announce date time and caller ID when listening to the message on user extension. Allow Users to Review: Allow callers to review their message before saving. - 73 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 80: Module Settings

    FXS/FXO/GSM modules. Path: Telephony -> Preferences -> Module Settings ZYCOO T600 IPPBX systems need proper module settings to load correct drivers and configure files to drive the E1 and BRI telephony modules. Default module settings are with module types FXS/FXO/GSM on both telephony module slots. So if you don’t have E1 and BRI modules installed then you don’t have to configure module settings.
  • Page 81: T1 Pri Signaling

    T1 PRI Signaling To configure ZYCOO E1 telephony module to work in T1 mode, please choose T1 in the Mode dropdown list. And then configure T1 related parameters given by the telephony provider. - 75 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 82 T1 interface. After rebooting you should get LED indication with L1 red, L2 red, L3 off, L4 green to indication PRI CPE signaling. For more details of the LED indications please check T600 chapter in the LED Indication section. - 76 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 83: Mfc/R2 Signaling

    DNIS afterwards. This doesn't work on all systems, so the option to reverse this behavior is provided. Advanced Protocol File: Additional configurations for R2 signaling. Category: Send calling party’s category. Usually National Subscriber works just fine, you can set other options - 77 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 84: Ss7 Signaling

    Signaling field by selecting SS7, you are able to configure E1 SS7 signaling. In the Signaling dropdown list you should select SS7, Framing and Coding should use default value. Below in the SS7 Settings section set the detailed SS7 parameters. - 78 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 85 Please configure these parameters according to the instructions of the service provider or ask for advice from our support team. Otherwise please do not change these settings without professional guidance. - 79 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 86: Feature Codes

    Direct call pickup feature code could be used to pick up an incoming call on a specific extension, no matter the extension is from the same department or from another department. Just dial ** following by the extension - 80 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 87: Call Parking Feature Codes

    In a live call, you can press # key and the IPPBX system prompts “Transfer”, you then enter the number to transfer to, this call will be transferred instantly and the user can hangup. If the transferred number doesn’t answer this - 81 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 88: Blacklist Feature Codes

    Call Spy feature codes Call Spy allows users to dial the spy feature codes following by an extension number to listen to the call conversation in real-time. - 82 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 89: Call Queue Feature Codes

    Conference feature codes Conference feature codes are used by conference admin for inviting participants to join in a conference or for creating a conference during a normal phone call. - 83 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 90: Wakeup Call Feature Codes

    8-digit number format, for example, feature code is *55*, you can dial *55*08010730 to add a wakeup call of 7:30am on August 1st. Wakeup Call Main Menu: Advanced wakeup call menu for adding, viewing and canceling wakeup calls. - 84 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 91: Call Forward Feature Codes

    Simply dial *74 to enable DND, if you hear a beep sound that means DND is on. Once DND enabled, the extension will only be able to make calls, and inbound calls will be rejected. - 85 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 92: Office Closed Feature Codes

    CooCall Push Notification When you have registered your extension with ZYCOO CooCall softphone APP, the IPPBX system can send push notification to your phone to wakeup CooCall upon incoming calls. You may dial “Always Send Push” or “Do Not Send Push”...
  • Page 93: Other Feature Codes

    Switch Phone: When the extension is registered on several different endpoints, you may dial *3 from an idle endpoint to switch the call to the idle endpoint. - 87 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 94: Reports

    Path: Reports -> Call Recordings -> Conference Recordings If the conferences had call recording enabled, the conference held will be recorded and conference recordings could be found for review here. - 88 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 95: One Touch Recordings

    Call logs are also known as CDR (Call Detailed Records), on the call logs page you can check records for any call that went through the IPPBX system. To query call logs, you need to first specify the searching criteria. - 89 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 96: Fax Log

    In the Status column you could tell if the calls are successfully made or failed for any reason. Fax Log On the fax logs page you can check records for any fax that went through the IPPBX system. - 90 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 97: Addons

    When the Push Event is enabled, the device will push the selected event data to the specified URL. Therefore, the URL is required to fill out. - 91 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 98: Pms

    EX16S’s phone interface through the EX16S auto-configuration function. Please go to Addons -> Exbox ->Setting, and select to enable the Exbox Settings first. Notice - 92 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 99 Server Address: Ex16s The server IP address registered by EX16S. Server Port: Ex16s。The server port number registered by EX16S. Input Volume/Output Volume: Adjustment for the input/output volume, it is recommended to use the - 93 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 100 "Autofill" button to assign the subsequent 15 extension numbers to the remaining interfaces in turn. If the extension number is insufficient, please add more extension number on the IP extension page. - 94 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 101 After the restart, the IP extensions corresponding to the 16 FXS interfaces of the EX16S will be registered successfully. At this time, you can view the status of these extensions on the extension status page. The - 95 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 102: Settings

    Path: Addons -> Exbox ->Settings Enabling the Exbox function will increase the system resources consumption and it is recommended to disable this function after the configuration is completed. - 96 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 103: Control Panel

    The new group will be displayed on the PBX Control Panel. Name: Name of the group Extension: The extension number included in the group. Settings Path: Addons -> Control Panel->Settings - 97 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 104: Soft Phone

    Settings Path: Addons -> Soft Phone->Settings The CooCall softphone is supported by the ZYCOO CooVox series IPPBX. You can configure the registration information and whether to enable push notification feature with this section. - 98 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 105: List

    Status: Whether the push notification function is enabled(ON/OFF)。 Operation: Delete the record. After deletion, there will be no incoming call push notification until the softphone is registered again. - 99 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 106: Remote Access

    Expiration: The expiration time of this Proxy server. Enable: Enable/Disable the Proxy server. Settings Path: Addons -> Remote Access ->Settings Please fill in the required Proxy service user information to activate the service. - 100 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 107: Hot Standby

    “Registered” under Addons -> Remote Access ->Status, it means that the service connection is successful. The Zycoo SIP Proxy Service can perfectly solve the problem of NAT traversal. After enabling the proxy service, you can directly use the domain name provided by Zycoo to register remote SIP extensions.
  • Page 108: Remote Management

    Enabling the Remote Management function to connect the device to the official remote management platform. Technicians can use the authorized device’s login credential to access the device system through the remote management platform. - 102 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 109: Autoconfig

    Invitation Code: Obtain the invitation code from the ZYCOO Support Team or distributors. Using this invitation code to connect to the remote management platform. Host: It is used for third-party remote management server connection. If you use the Zycoo Proxy server, you do not need to fill in this parameter.
  • Page 110: Files

    IPPBX by setting up static auto provisioning sever address on the IP phone side and realize automatic configuration function. The complete URL should be in the format of http://IP + Download URL + File name. For example, http://192.168.17.147/autoconfig/download/68692e0250f2.cfg. - 104 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 111: System

    To reset T100/T100S and T200 please refer to below 3 reset methods (Method 1, Method 2 and Method 3). To reset T600 there’s only 1 way, please refer to Method 1. - 105 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 112 Around 5mins later access the IPPBX system via the default IP address. You’ll first be directed to the quick setup wizard page, you may start configuring a fresh new phone system or you may skip and upload offline backup to restore previous configurations. - 106 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 113: Region /Time

    In the Set Current PBX Time blank, you may manually input the date and time to set it as the current PBX time. Then click on button to save the manually set time to the IPPBX hardware. - 107 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 114: Storage

    Call Recordings: Whether to backup the call recording data to the USB storage. Voice Messages: Whether to backup the voice message data to the USB storage. System Logs: Whether to backup the system log data to the USB storage. - 108 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 115 USB drive and create a single new partition and try again. Before doing this please backup the data in your USB drive as doing this will erase all data on the drive. - 109 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 116: Ftp Storage

    Each time after uploading, the call recordings, voicemails and system logs will be removed from the IPPBX internal storage, call logs will be kept on the IPPBX system and will make a duplicate on the FTP server. - 110 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 117: System Storage

    Storage management of recording files and voice data in the system. When the system storage is full, you can clear the recording files and voice data files in the system storage. - 111 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 118: Network Settings

    Default IP on LAN port is 192.168.10.100, you may change this IP but LAN IP should NOT be in the same network segment as WAN port. IPv6 Path: System -> Network Settings -> IPv6 - 112 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 119: Vlan

    To set VLAN, navigate to web menu Network Settings->Network->VLAN. As you can see here on this page, you are able to configure 4 VLANs, 2 each for WAN or LAN port. - 113 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 120: Vpn

    VPN router. This is also a workaround to avoid firewall issues when configuring remote VoIP client such as SIP protocol which is notoriously difficult to pass through a firewall due to its random port numbers to establish connection. - 114 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 121 In the Certificate field click on button to create the OpenVPN certificate. Specify your customized information and click on button to continue. Click on button to setup the OpenVPN server. - 115 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 122 OpenVPN clients now. Each VPN client needs a certificate to be able to connect to the server. OpenVPN server - 116 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 123 In the Client Certificate field upload the xxxx.crt file. In the Client Key field upload the xxxx.key file. When done, click on the button to configure the OpenVPN client to connect to the server. - 117 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 124 VPN connection. Once done, click on submit to save the configurations. Finally click on Enable switch to switch on the VPN client connection. - 118 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 125 PPP packets. The intended use of this protocol is to provide security levels and remote access levels comparable with typical VPN products. Click on button to show the configurations. Configure the PPTP VPN server before enabling it. - 119 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 126 Once server configurations done, you may create PPTP client users, each user created is for a VPN client to connect. PPTP VPN server on CooVox-V series IPPBX can connect up to 20 PPTP VPN clients. - 120 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 127 Remember to set the Availability to Yes, when you don’t want this user to connect, just set Availability to No or you may remove the user from the VPN user list. Finally click on the Enable switch to turn the PPTP VPN server on. - 121 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 128 Enable switch to turn on PPTP VPN client. Later it should be connected to the PPTP VPN server, and the connection status will be displayed in the VPN Client Status section. - 122 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 129: Static Routing

    After the new record has been manually created you will see it listed in the route table. DHCP Server Path: System -> Network Settings -> DHCP Server DHCP(Dynamic Host Configuration Protocol)is a standardized network protocol used on Internet Protocol (IP) - 123 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 130 Just simply specify the MAC address of the client device and associate an IP address with it, and this IP will always be reserved for this specific client device. - 124 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 131: Snmp

    SNMP Path: System -> Network Settings ->SNMP Enable: Turn On/OFF SNMP Community: Community tag Network: The working network of SNMP - 125 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 132: Email Services

    Email address to send a test email to verify if the mail server is successfully deployed. Notice You may need to activate SMTP service from your Email web portal before you can successfully configure SMTP server on the IPPBX system. - 126 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 133: Voicemail To Email Settings

    The round-trip delay in communicating with the host. Packet loss. Specify the domain or IP of the host you want to contact, then click on button,and then the command - 127 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 134: Trace Route

    To capture the network traffic, you need to select the network interface according to on which the IPPBX system is working on. Then click on button to start capturing the network traffic. - 128 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 135: Channel Monitor

    Once done click on button, and the captured network traffic will be automatically downloaded. The downloaded file could be analyzed by Wireshark or you could send the file to ZYCOO support team for help. Channel Monitor Path: Maintenance -> Diagnostic -> Channel Monitor Channel Monitor, technically DAHDI Monitor allows you to monitor signal level on analog channel and record the output to a file.
  • Page 136: Security Center

    Enabling Geo IP requires Drop All to be enabled too. To implement Geo IP please follow the steps below. Step 1: Enable Geo IP and Drop All - 130 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 137 IP addresses from the countries/regions you’ve selected should be able to access your IPPBX system. Other IP addresses will all be blocked. Common Rules can be used to configure the firewall to grant or deny an IP address or a network from - 131 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 138: Intrusion Detection And Prevention

    Python programming language. It works by reading Asterisk logs and some other logs in the IPPBX system, and uses iptables profiles to block brute-force attempts. - 132 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 139: Ip Blacklist

    IP Whitelist allows you to add IP addresses and network addresses to the IPPBX system as a trusted. The IP addresses in the whitelist will always be treated as trusted IP and will not be regulated by the firewall rules. - 133 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 140 You’ll only need to add trusted IP addresses to the IP Whitelist when you have configured Drop All or Geo IP security policies. And in the policies these IP addresses are not included as trusted IP addresses. Otherwise you - 134 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 141: Backup/Upgrade

    A backup file will be generated. Enable Auto Backup: Enable/Disable auto backup service Type: Frequency of auto backup, such as daily, weekly, etc. - 135 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 142: System Logs

    IP address you may also specify the IP address in the IP Address field then finally click on button. The searching results are as below. - 136 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 143: Other Log

    When the user role is “PBX Panel,” an extension number is required to be bound to the user. In addition, the Administrator account can only change the password but cannot be deleted. - 137 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 144: Plug-In

    Click on the “Configure” button on the IP Phone Auto provisioning will redirect you to the auto configuration system page. Upload a custom logo, login page background image, and a device name for your IPPBX device. - 138 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 145: Ssl

    Last, click on the “Replace Certificate” button will use the new files to replace the old ones. Operation failure if the certificate file is incorrect. You can check from the browser whether or not the certificate file is replaced successfully. - 139 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 146: Ssh

    You can change the SSH port number or root user’s password on this SSH page. HTTP By setting up the relevant parameters of the HTTP service of the web, you can modify the access port of the page. - 140 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...
  • Page 147 Host: Allowed IP address segment. Default opens all addresses to access. Non-professionals do not recommend modifying this setting. Port: Port number to access the web page. - 141 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0...

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Coovox t100Coovox t100sCoovox t200Coovox t600

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