Zycoo CooFone-H83 User Manual
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Zycoo CooFone-H83 User Manual

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Summary of Contents for Zycoo CooFone-H83

  • Page 2: Table Of Contents

    Table of Content Safety Instruction ..........................4 Overview ........................... 5 Installation ..........................6 Use PoE or external Power Adapter ................... 6 Desktop and Wall-mount Installation ..................7 Introduction to the Phone User Interface ..................9 Keypad ............................9 Using Handset / Hands-free Speaker / Headphone ..............10 Screen User Interface .......................
  • Page 3 Reset to Factory Default ......................41 Web Portal ..........................42 Web Portal Authentication ....................... 42 Web Dial ........................... 42 SYSTEM / Information ......................43 SYSTEM / Account ........................43 SYSTEM / Configurations ......................44 SYSTEM / Upgrade ........................44 SYSTEM / Auto Provision ......................44 SYSTEM / Tools .........................
  • Page 4 Appendix I - Icon Illustration ......................66 Appendix II – Text Input from Keypad ....................67 Appendix III – LED Definition ......................69...

  • Page 5: Safety Instruction

    Safety Instruction Please read the following safety notices before installing or using this product. They are crucial for the safe and reliable operation of the product.  Please use the external power supply that is included in the package. Other power supply may cause damage to the phone, affect the behavior or induce noise.

  • Page 6: Overview

    Overview The new H83 color screen IP Phone is a high-end enterprise desktop phone which comes with intelligent LCD the DSS Key-mapping to increase enterprise users’ productivity at a cost-effective price. The DSS key-mapping is designed with intelligence to support dynamic usage to substitute expansion modules. There are 7 DSS keys corresponded to the color LCD display to provide dynamic Line/DSS/BLF functions up to four pages at virtualized total 28 DSS keys.

  • Page 7: Installation

    Installation 2.1 Use PoE or external Power Adapter H83 color screen IP phone, called as ‘H83’ hereafter, supports two power supply modes, power supply from external power adapter and H83 also supports 802.3af Class 1 Power over Ethernet (PoE) complied switch. PoE power supply saves the space and cost of providing the phone additional power outlet.

  • Page 8: Desktop And Wall-Mount Installation

    2.2 Desktop and Wall-mount Installation H83 supports two installation mode, desktop and wall-mount. To set up the phone to be used on desktop, please follow the instructions in below picture to install the phone. Desktop Installation To mount the phone on the wall, please follow the instructions in below picture. Wall-mount Installation Please connect power adapter, network, PC, handset, and headphone to the corresponding ports as described in below picture.
  • Page 9 Connecting Peripherals and Network...

  • Page 10: Introduction To The Phone User Interface

    Introduction to the Phone User Interface 3.1 Keypad Keypad The above picture shows the keypad layout of H83. Each key provides its own specific function. User should refer to the illustration in this section about the usage of each key and the description in this document about each function.

  • Page 11: Using Handset / Hands-Free Speaker / Headphone

     Navigation Keys – User can press up/down navigation keys to change line focus in talking screen or move cursor in a screen with list items; in some configuration or text editor screen, user can press left/right navigation keys to switch option or move cursor to the left / right. ...

  • Page 12: Screen User Interface

    3.3 Screen User Interface Screen Layout / Default Standby Screen The screen user interface is mostly presented in the above layout except some prompt messages. The upper area is the main screen to display the phone status and information or data for viewing or editing. The lower area is the software menu (soft-menu) buttons which will change against user’s action or phone status.

  • Page 13: Web Portal

    3.4 Web Portal User can also use the phone’s web portal to manage or operate the phone. User should open the phone’s web portal page by entering the IP address in the Web browser. To get the phone’s IP address, user could press the soft-menu button [Menu] ->...

  • Page 14: Setting Up

    Setting Up In order to get the phone ready for making and receiving phone calls, the phone must be configured with correct network configurations and at least one of the lines must be configured with an SIP telephony service. 4.1 Network Configuration The phone relies on IP network connection to provide service.

  • Page 15: Line Configurations

    4.2 Line Configurations A SIP line (SIP account) must be configured properly to be able to provide telephony service. The line configuration is like a virtualized SIM card. Just like a SIM card on a mobile phone, it stores the service provider and the account information used for registration and authentication.
  • Page 16 Configure SIP Username Configure Authentication Name Configure SIP Authentication Password...
  • Page 17 Configure Display Name Enable / Disable Outbound Proxy Enable / Disable Sip Line Save the configurations by pressing [OK] or [Save] button when done. For users who want to configure more options, user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options.
  • Page 18 Configure Advanced Line Options Configure SIP Realm/Domain Enable / Disable Anonymous Configure Unregistered Dial Configure DTMF Mode...
  • Page 19 Enable / Disable STUN Configure MWI Number Configure Local Port Configure Pickup Number Configure Ring Type Configure Park Number...
  • Page 20 Enable / Disable Feature Sync Configure Join Call Number Enable / Disable Missed Call Enable / Disable SCA NOTICE! On the phone screen, user can only configure whether STUN / Outbound Proxy is enabled, to change the STUN / Outbound Proxy server address, user must edit in the phone web portal. (Please refer to 7.12 LINES/SIP 7.15 LINES/Basic Settings)

  • Page 21: Using The Phone

    Using the Phone 5.1 Making Phone Calls  Default Line You can configure up to 4 lines (accounts) on H83 IP phone. If all lines are configured, user can make or receive phone calls on any line. If default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on the top left corner.
  • Page 22 Dialing a Number before Audio Channel Opened  Open Audio Channel then Dial the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset, turning on the hands-free speaker or headphone by pressing hands-free button, or line key, and then dial the number with one of the above methods.
  • Page 23  Cancel Call While calling the number, user can press [End] button or close the audio channel by put back the handset or press the hands-free button to drop the call. Calling Screen  Answering Incoming Call When there is an incoming call while the phone is idle, user will see the following incoming call alerting screen Incoming Call Screen User can answer the call by lifting the handset, open headphone or speaker phone by pressing the hands-free button, or the [OK] / [Answer] button.
  • Page 24  Talking When the call is connected, user will see a talking mode screen as the following figure. In Call Screen 1.Audio Channel – The icon reflects the current audio channel being used. 2.Current Line – The line is being used on the call. 3.Remote Party –...

  • Page 25: Make / Receive Second Call

    Make / Receive Second Call 5.1.1 H83 IP phone can support multichannel concurrent calls. When there is already a call established, user can still answer another incoming call on either lines or make a second call on either lines.  Second Incoming Call When there is another incoming call during talking a phone call, this call will be waiting for user to answer it.

  • Page 26: Merge / Split Two Calls (3-Way Local Conference)

    NOTICE! Except transfer feature of the phone, you could also use the transfer feature of the IPPBX. For example, on ZYCOO IPPBX system you can initiate attended transfer by feature code *2, or blind transfer by feature code #.

  • Page 27: Phonebook

    Phonebook Users can save contacts’ information in the phonebook and dial the contact’s phone number(s) from the phonebook. To open the phonebook, user can press soft-menu button [Dir] in the default standby screen or keypad. By default the phonebook is empty, user may add contact(s) into the phonebook manually or from call logs. Phonebook screen NOTICE! The H83 IP phone can save up to total 500 contact records.

  • Page 28: Add / Edit / Delete Contact

    Browsing Phonebook Add / Edit / Delete Contact 5.2.1 To add a new contact, user should press [Add] button to open Add Contact screen and enter the contact information of the followings.  Contact Name  Tel. Number  Mobile Number ...

  • Page 29: Add / Edit / Delete Group

    Add / Edit / Delete Group 5.2.2 User can open the group list by pressing [Groups] button in phonebook screen. By default, the group list is blank. User can create his/her own groups, edit the group name, add or remove contacts in the group, and delete a group.

  • Page 30: Using Cloud Phonebook

    Add/Remove Contacts in a Group Using Cloud Phonebook Cloud phonebook allows user to configure the phone to download a phonebook from a cloud server. This is very useful for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually.

  • Page 31: Open Cloud Phonebook

    Open Cloud Phonebook 5.3.1 In cloud phonebook screen, user can open a cloud phonebook by pressing [OK] / [Enter] button. The phone will start downloading the phonebook. If downloading failed, user will be prompted with a warning message. Once the cloud phonebook is downloaded completely, user may browse the contact list and dial the contact number same as in local phonebook.
  • Page 32 Call Logs User can also filter call logs with specific call log type to narrow down the call log records by pressing the left/right navigation button and select one of the call log types in the soft-menu buttons. - Missed Calls - Received Calls / Incoming Calls - Dialel Calls / Outgoing Calls Filter Call Log Type...

  • Page 33: Voice Message

    Voice Message When the user is not available to answer the call, the caller can leave a voice message on the server to the user. User will receive voice message notification from the server and phone will prompt a voice message waiting icon on the standby screen.

  • Page 34: Do-Not-Disturb

    By default, *60 requires you to confirm your extension number and voicemail password before you can check your voicemail messages. Changing *60 to *61 will only confirm your voicemail password. If you are using IPPBX which is not provided by ZYCOO, please change the code according to the IPPBX vendor’s instructions.

  • Page 35: Auto-Answering

    If user wishes to enable or disable DND on a specific line, user could change the DND mode in DND configurations.  Press soft-button [Menu] till you find the [Features] item.  Enter [Features] item till you find the [DND] item. ...

  • Page 36: Call Forward

    Configure Auto-answering on Line1 Auto-answering Enabled on Line1 Call Forward Call forward is also known as ‘Call Divert’ which is to divert the incoming call to a specific number based on the conditions and configurations. User can configure the call forward settings of each line. There are three types of call forwarding.
  • Page 37 To configure call forward, when the phone is in the default standby mode,  Press soft-button [Menu] till you find the [Features] item.  Enter [Features] item till you find the [Call Forward] item.  Press [Call Forward] button to open call forward configuration screen, select the line to be configured with up/down navigation keys.

  • Page 38: Dss Lcd Configuration

    Activate Call Forward and configure Call Forward Number Set Delay Time for Call Forward on No Answer DSS LCD Configuration There are 7 DSS keys corresponded to the LCD display to provide dynamic Line/DSS/BLF functions up to four pages at virtualized total 28 DSS keys. User may configure/customize each DSS key in each page. User can enter the DSS Key page configuration by long-press DSS page key, where user can Delete/Add page(s) for the DSS LCD.
  • Page 39 DSS Page Configuration Screen The phone provide DSS Key configuration, such as. Memory Key  Speed Dial/Intercom/BLF/Presence/Call Park/Call Forward(For someone)  Line  Key Event  MWI/DND/Hold/Transfer/Phonebook/Redial/Pickup/Call Forward(for entitle line)  DTMF  URL  BLF List Key  Multicast BLF/Intercom/Speed Dial number can match contact intelligently as the label, which is stored in phonebook, and DSS LCD will display the contact name rather than extension number.

  • Page 40: Phone Settings

    Phone Settings 6.1 Adjust Audio Volume When the phone is in standby state,  Press soft-button [Menu] till you find the [Settings] item.  Enter [Settings] item till you find the [Basic Settings] item.  Enter [Basic Settings] item till you find [Voice Volume] item. ...

  • Page 41: Time/Date Settings

    6.4 Time/Date Settings When the phone is in standby state,  Press soft-button [Menu] till you find the [Settings] item.  Enter [Settings] item till you find the [Basic Settings] item.  Enter [Basic Settings] item till you find [Time & Date] item. ...

  • Page 42: Set Language

    6.5 Set Language When the phone is in standby state,  Press soft-button [Menu] till you find the [Settings] item.  Enter [Settings] item till you find the [Basic Settings] item.  Enter [Basic Settings] item till you find [Language] item. ...

  • Page 43: Web Portal

    Web Portal 7.1 Web Portal Authentication User can login in to the phone web portal to manage the phone or user profiles. User must provide correct username and password to be able to login in. 7.2 Web Dial Besides making and receiving phone calls from the phone directly, user could also make and receive phone calls from the web portal.

  • Page 44: System / Information

    7.3 SYSTEM / Information User can get the system information of the phone on this page including,  Model  Hardware Version  Software Version  Uptime  Last uptime  MEMInfo And network status,  Network Mode   ...

  • Page 45: System / Configurations

    Users with administrator’s privilege can export or import the phone configuration in this page and reset the phone to factory defaults. 7.6 SYSTEM / Upgrade Users can download the new firmware from ZYCOO website and upgrade the phone firmware for new features or bug fixes from this page. 7.7 SYSTEM / Auto Provision The Auto Provision settings can help IT manager or service provider to easily deploy and manage massive phones.
  • Page 46 SIP Settings for SIP Lines on Web Parameters Description Basic Settings Display the current line status at page loading. To get the up to Line Status date line status, user has to refresh the page manually. Username Enter the username of the SIP account. Display Name Enter the display name to be sent in a call request.
  • Page 47 handset or turn on hands-free speaker or headphone Hotline Number Set the hotline dialing number Hotline Delay Set the delay for hotline before the system automatically dial it Enable auto-answering, the incoming calls will be answered Enable Auto Answering automatically after the time of delay. Set the delay for incoming call before the system automatically Auto Answering Delay answered it...
  • Page 48 Enable Call Forward Set the feature code to dial to the server Unconditional Disable Call Forward Set the feature code to dial to the server Unconditional Enable Call Forward on Busy Set the feature code to dial to the server Disable Call Forward on Busy Set the feature code to dial to the server Enable Call Forward on No...

  • Page 49: Lines / Dial Peer

    Keep the authentication parameters from previous Keep Authentication authentication Using TCP protocol to guarantee usability of transport for SIP Auto TCP messages above 1500 bytes Enable Feature Sync Feature Sycn with server Enable GRUU Support Globally Routable User-Agent URI (GRUU) The registered server will receive the subscription package from ordinary application of BLF phone.
  • Page 50 SIP. Set the Alias. This is the text to be added, Alias replaced or deleted. It is an optional item. Note: There are four types of aliases.  all: xxx – xxx will replace the phone number.  add: xxx – xxx will be dialed before any phone number. ...
  • Page 51 Local Substitution Configuration Example 3: Add Prefixes If the dialed number starts with the fixed prefix number, the phone will send out your dialed phone number adding prefix number automatically. For example, when users dial “9312”, the phone will send out “0079312”. Add Prefixes Configuration Example 4: Add Suffixes If the dialed number ends with the fixed suffix number, the phone will send out your dialed phone number...

  • Page 52: Lines / Dial Plan

    Example 5: Deletion If the dialed number ends with the fixed prefix number, the phone will send out your dialed phone number deleting prefix number automatically. For example, when users dial “98322”, the phone will send out “8322” . Deletion Configuration 7.14 LINES / Dial Plan Dial Plan Configuration The H83 IP phone supports 8 dialing modes:...

  • Page 53: Lines / Basic Settings

    will make a call.  Press DSS Key to Do Blind Transfer – When user is in the ‘XFER’ screen, user can fulfill Blind Transfer by pressing DSS Key. 7.15 LINES / Basic Settings Configure basic settings for lines. Basic Settings for Lines on Web Parameters Description SIP Settings...
  • Page 54 Enable Call Completion by selecting it, If the dialed line is busy, the sip server will inspect the dialed line status at intervals. If the dialed line is Enable Call Completion idle, the server will send notify message to inform the caller whether redial.

  • Page 55: Phone / Audio

    determine whether to display corresponding content on the phone which sent by the specified server or not. Allow IP Call If enabled, user can dial out with IP address Enable phone to make calls for 10 lines max, or disable for 2 lines Enable Multi Line max.
  • Page 56 ILBC,AMR,AMR-WB The second preferential DSP codec: Second Codec G.711A/U,G.722,G.723,G.729,G.726-32, ILBC,AMR,AMR-WB,NONE The third preferential DSP codec: Third Codec G.711A/U,G.722,G.723,G.729,G.726-32 , ILBC,AMR,AMR-WB,NONE The forth preferential DSP codec: Fourth Codec G.711A/U,G.722,G.723,G.729,G.726-32 , ILBC,AMR,AMR-WB,NONE The fifth preferential DSP codec: Fifth Codec G.711A/U,G.722,G.723,G.729,G.726-32, ILBC,AMR,AMR-WB,NONE The sixth preferential DSP codec: Sixth Codec G.711A/U,G.722,G.723,G.729,G.726-32, ILBC,AMR,AMR-WB,NONE...

  • Page 57: Phone / Mcast

    7.18 PHONE / MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling.

  • Page 58: Phone / Advanced

    Configure Greeting Words The greeting message will display on the top left corner of the LCD when the phone is idle, which is limited to 12 characters. The default string is ‘ZYCOO’. 7.21 PHONEBOOK / Contacts User can add, delete, or edit contacts in the phonebook in this page. User can browse the phonebook and sorting it by name, phones, or filter them out by group.

  • Page 59: Phonebook / Blacklist

    Phonebook URL (must) Access username (optional) Access password (optional) LDAP Settings The cloud phonebook allows user to retrieve contact list from a LDAP Server through LDAP protocols. User must configure the LDAP Server information and Search Base to be able to use it on the phone. If the LDAP server requires authentication, user should also provide username and password.

  • Page 60: Function Key / Function Key

    7.26 FUNCTION KEY / Function Key H83 IP phone provides 28 user-define DSS Keys at most. User may configure/customize each DSS key in this webpage. DSS Key Setting Parameters on Web Parameters Description BLF(NEW CALL/BXFE /AXFER): It is used to indicate user the state of the subscribe extension, and it can also pick up the subscribed number, which help user monitor the state of subscribe extension (idle, ringing, in call).

  • Page 61: Function Key / Softkey

    7.27 FUNCTION KEY / Softkey User can configure different functions in different screens for each softkey. Softkey Configuration...

  • Page 62: Advanced Features

    Advanced Features 8.1 VPN Virtual Private Network (VPN) is a technology to allow H83 IP phone to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the phone may be routed through the VPN server.

  • Page 63: Openvpn

    8.3 OpenVPN To establish an OpenVPN connection, user should get the following authentication and configuration files from the OpenVPN hosting provider and name them as the following, OpenVPN Configuration file: client.ovpn CA Root Certification: ca.crt Client Certification: client.crt Client Key: client.key User then upload these files to the phone in the web page [Network] ->...

  • Page 64: Trouble Shooting

    User can select [More] item to get more information in details. 9.2 Upgrade to the latest software ZYCOO will keep publishing software update to fix bugs and improve phone features. Please download firmware package from ZYCOO official website to upgrade your phone.

  • Page 65: Network Packets Capture

    9.5 Network Packets Capture Sometimes it is helpful to sniff the network packets of the phone for issue identification. To get the packets of the phone captured, user needs to log in the phone web portal, open page [System] -> [Tools] and click [Start] in “Network Packets Capture”...

  • Page 66: Common Trouble Cases

    9.7 Common Trouble Cases Trouble Cases Trouble Case Solution 1. The phone is powered by external power supply via power adapter or PoE switch. Please use standard power adapter provided or PoE switch met with the specification requirements and check if phone is well connected to power source.
  • Page 67 Appendix I - Icon Illustration Keypad Icons Redial Handsfree (HF) speaker Phone lock = long-press key(#) Mute microphone (during Call) Volume up Volume down Status Prompt and Notification Icons Call out Call in Call hold Network disconnected Keypad locked Missed calls New voice message waiting Do-not-disturb activated on phone Auto-answering activated...
  • Page 68 Appendix II – Text Input from Keypad Look-up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric ＊ ＊#(space)@,.:/?<>[]%! &$~+- + - * % / | @ ! : a b c d e f g h i j k l Lower Case...
  • Page 69 + - * % / | @ ! : A B C D E F G H I J K L Upper Case M N O Alphabets P Q R S T U V WZYX (space) ＊ ＊#(space)@,.:/?<>[]%! &$~+- 1 + - * % / | @ ! : 2 a b c A B C 3 d e f D E F 4 g h I G H I...
  • Page 70 Appendix III – LED Definition DSS KEY LED State Type LED Light State Line inactive Line Key Green On Line ready (registered) Green Blinking Dialing / ringing / call holding Green On Subscribed number is idle. Red On Subscribed number is busy. Red Blinking Subscribed number is dialing.

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