Troubleshooting And Support; Downloading Log Files If A Problem Occurs; Device Status Page Of The Ise Smart Connect Modbus Vaillant - ISE smart connect Modbus Vaillant Product Manual

8

Troubleshooting and support

If you have a problem with your ise smart connect Modbus Vaillant and require support, please send an
e-mail with a detailed error description, the log file created after the error occurred and the configuration
of the system dimensioning (see chapter 3.2 "Configuration step 2 – Configuration of system dimen-
sioning") to support@ise.de. For information on how to download the log files from your ise smart con-
nect Modbus Vaillant, please refer to chapter 8.1 "Downloading log files if a problem occurs".
8.1

Downloading log files if a problem occurs

If a problem occurs, the log files are required for providing support. They can be downloaded via the
website of the device. To do so, proceed as follows:

Call up the website of the device (see chapter 5.3 "Accessing the website of the device").

Select Download Log File in the upper menu bar on the status page.

The page, which opens, begins downloading the log files. If this does not occur, the provided
link can be used.
8.2

Device status page of the ise smart connect Modbus Vaillant

You can call up the device status on the website of the ise smart connect Modbus Vaillant (see chapter
5.3 "Accessing the website of the device"). It is divided into three sections.
The System information section includes the MAC address, the current IP settings and the installed
software version.
The System configuration section allows activating extended logging which could be necessary for di-
agnostic purposes.
The Modbus application information section shows the status of the ise smart connect Modbus Vaillant.
In case of an error, please send us a screen shot of the Device status as well as the Vaillant compo-
nents page.
Order No. S-0002-007
ise smart connect Modbus Vaillant
Troubleshooting and support
Product Manual Page 33 (45)