Troubleshooting - Keyspan 4-Port Print Server 1.3.1 User Manual

6 Troubleshooting

Before You Begin
Before you begin, please make sure that you already have:
installed the latest version of the Keyspan Server Utility software
connected your 4-Port Print Server hardware to your network
connected your computer to same network as the 4-Port Print Server hardware
turned on Keyspan 4-Port Print Server (by connecting its power supply to an outlet)
turned on your computer
connected a USB printer to the 4-Port Print Server hardware
installed your USB printer's software on your computer
had the 4-Port Print Server turned on for at least 15 seconds
If you have not done any of the above, please do so now and return to this section when you have
finished.
Tech Note: You can find the latest version of the Keyspan Server Utility software at:
http://www.keyspan.com/
IMPORTANT NOTE: Please follow these instructions in order as each sub section
builds on the previous one. If you cannot proceed past a certain sub section, please
contact Keyspan technical support.
Troubleshooting:Status Lights
Look at the status lights on you Keyspan 4-Port Print Server hardware. These status lights will
either:
• Off
• On (doesn't blink)
• Blinking Steady (blinks on/off every second)
• Blinking Rapidly (blinks on/off rapidly)
• Blinking Slowly (stays on for 3 seconds then blinks off/on and repeats)
Three lights indicate SYSTEM, NETWORK, or USB printer status (see next image). For
troubleshooting purposes, we will focus on the SYSTEM and USB lights:
This User Manual applies to the Keyspan 4-Port Print Server Software Version 1.3.x. Patent Pending.
Rev 2005jun23
Keyspan:4-Port Print Server - User Manual
Page 49