Remote Assistance; Assistance File; Product/System Files - GE CB Watch 3 User Manual

REMOTE ASSISTANCE

Assistance File

In certain circumstances, you may be asked to generate, download and send to GE data
about the configuration of your system so we can help you understand and remotely fix
any issue encountered. The "Assistance file" can be accesses as follows:
Login as "Specialist" and go to:
HMI: System / Downloads
Figure 156 – Generating the remote assistance file
At the bottom of the page, you will find the button to "generate" the assistance file. Press
it and wait about 20 seconds for the file to appear underneath:
HMI: System / Downloads
The ".tar" file is time and date stamped and can be downloaded by double clicking on it.
This is the file you need to send to GE if you are asked for the "Assistance file".

Product/System Files

If we have to make some changes, we will then send you back a modified "Product.a2c"
or "Settings.a2c" file or both:
In order to upload them into your system, again login as "Specialist" and go to:
HMI: System / Uploads
CB Watch 3 User Manual
Figure 157 – Remote assistance file
Figure 158 – uploading a product or system file
v6.3 - May 2019 Page 96 of 100