If a Welbilt Convotherm Maxx Pro oven is stuck in the cleaning cycle after using the water drop trick to enter the service screen, the document does not provide specific steps to resolve this issue. Therefore, the appropriate action is:

Contact customer service.

This answer is automatically generated

Malcolm

February 25, 2025

when in cleaning mode add detergent is displayed i have a full container attached?

1 comments:

Mr. Anderson

February 25, 2025

The Welbilt Convotherm Maxx Pro may display "add detergent" during cleaning mode with a full container attached due to the following reasons:

1. Software Control: The cleaning process is fully automated, and the software controls the dispensing of cleaning agents. If the system does not detect detergent being drawn correctly, it may prompt the user to add detergent.

2. Incorrect Connection: The cleaning agent or rinse aid must be properly connected to the combi oven. If the canister is not securely attached or there is a blockage in the supply line, the system may not detect the detergent.

3. System Limitation (easyDial Model): If using an easyDial model, the system does not draw cleaning agents from connected canisters and instead requires single-measure dispensing bottles.

4. Sensor Issue: A faulty sensor or software misreading may cause the oven to incorrectly detect an empty detergent supply.

Checking the connection, ensuring the correct cleaning mode is selected, and verifying system functionality may help resolve the issue.

This answer is automatically generated

Angie

May 9, 2025

The oven is not drawing through the cleaning chemicals out of the bottle - is there a series of easy checks prior to technician?

Summary of Contents for Welbilt Convotherm maxx pro

Page 1 Combi oven Convotherm maxx pro C4 table-top units User manual - Original, ENG Advancing Your Ambitions...
Page 3: Table Of Contents
Table of Contents Table of Contents General information EC Declaration of Conformity for electric appliances EC Declaration of Conformity for gas appliances Environmental protection Identifying your combi oven Structure of customer documentation About this user manual Essential reading relating to safety Design and function The functions of the combi oven Design and function of the combi oven...
Page 4 Table of Contents 5.1.5 Preparing the cleaning agents Operating principles and instructions for fully automatic cleaning processes 5.2.1 How to perform fully automatic cooking chamber cleaning using connected canisters 5.2.2 How to perform fully automatic oven cleaning using single-measure dispensing bottles 5.2.3 How to clean the cooking chamber without using cleaning agents 5.2.4...
Page 5: General Information
Welbilt Deutschland GmbH, Talstraße 35, 82436 Eglfing, Deutschland  Germany Authorized representative UK Welbilt UK Limited, Provincial Park, Nether Lane, Ecclesfield, Sheffield, S35 9ZX, United Kingdom Validity of Declaration of Conformity This Declaration of Conformity applies to the following electric appliance models: C4 6.10 ES...
Page 6 Authorized body for documentation The following person is authorized to compile the technical documentation: EU: Welbilt Deutschland GmbH, Talstraße 35, 82436 Eglfing, Deutschland  Germany ■ UK: Welbilt UK Limited, Provincial Park, Nether Lane, Ecclesfield, Sheffield, S35 9ZX, United Kingdom ■ User manual...
Page 7: Ec Declaration Of Conformity For Gas Appliances
Welbilt Deutschland GmbH, Talstraße 35, 82436 Eglfing, Deutschland  Germany Authorized representative UK Welbilt UK Limited, Provincial Park, Nether Lane, Ecclesfield, Sheffield, S35 9ZX, United Kingdom Validity of Declaration of Conformity This Declaration of Conformity applies to the following types of gas appliances: C4 6.10 GS...
Page 8: Environmental Protection
The following person is authorized to compile the technical documentation: EU: Welbilt Deutschland GmbH, Talstraße 35, 82436 Eglfing, Deutschland  Germany ■ UK: Welbilt UK Limited, Provincial Park, Nether Lane, Ecclesfield, Sheffield, S35 9ZX, United Kingdom ■ 1.3 Environmental protection...
Page 9: Identifying Your Combi Oven
Layout of the type plate on electric appliances Item Name Name of appliance Combi oven Trade name Element Meaning Convotherm maxx pro appliance series easyTouch controls easyDial controls numbers xx.yy Appliance size Electric appliance with boiler Electric appliance with water injection for appliances with an NSF certificate...
Page 10 Layout of the type plate on gas appliance Type plate Additional plate Name Name of appliance Combi oven Trade name Element Meaning Convotherm maxx pro appliance series easyTouch controls easyDial controls numbers xx.yy Appliance size Gas appliance with boiler Gas appliance with wa-...
Page 11: Structure Of Customer Documentation
1 General information 1.5 Structure of customer documentation Contents of the appliance documentation Book type Contents Installation manual Describes how to move, set up and install the appliance, and how to put the appliance ■ into service Describes the hazards and appropriate preventive measures relevant to all installation ■...
Page 12: Essential Reading Relating To Safety
1 General information 1.7 Essential reading relating to safety Safety information in the customer documentation Safety information relating to the combi oven appears only in the installation manual and the user manual. The installation manual contains the safety information for the tasks covered by the manual and which are performed when moving, setting up and installing the appliance and when putting the appliance into service and removing the appliance from service.
Page 13: Design And Function
2 Design and function 2 Design and function 2.1 The functions of the combi oven The cooking modes You can cook a range of food in your combi oven. The combi oven is able to do this by working in the following cooking modes: Steam ■...
Page 14 2 Design and function Cleaning the cooking chamber for an easyDial appliance There are two cleaning systems available for oven cleaning: ConvoClean fully automatic oven cleaning: ■ eight cleaning profiles can be selected for different levels of soiling, some including steam disinfection and drying ■...
Page 15: Design And Function Of The Combi Oven
2 Design and function 2.2 Design and function of the combi oven Components and function (electric appliances) The following illustration shows a size 6.10 combi oven as an example for all electric appliances: Item Name Function Ventilation port External air intake for removing the moisture from the cooking chamber ■...
Page 16 2 Design and function Components and function (gas appliances) The following illustration shows a size 6.10 combi oven as an example for all gas appliances: Item Name Function Ventilation port External air intake for removing the moisture from the cooking chamber ■...
Page 17 2 Design and function Components and function of the special security mechanism (prison model only) The following illustration shows the optional special security mechanism for a size 6.10 gas combi oven as an example of all appliance sizes: Item Name Function Lockable cover to the operating The hinged cover can be closed over the operating panel and locked to the ap-...
Page 18: Layout And Function Of The Operating Panel
2 Design and function 2.3 Layout and function of the operating panel Layout and elements of the easyTouch operating panel Item Name Function Appliance Switches the combi oven on and off ON/OFF switch USB port For connecting a USB stick Full touch screen Central controls for appliance display...
Page 19: For Your Safety
3 For your safety 3 For your safety Purpose of this chapter This chapter provides you with all the information you need in order to use the combi oven safely without putting yourself or others at risk. This is a particularly important chapter that you should read through carefully. Basic safety code Object of this safety code This safety code aims to ensure that all persons who use the combi oven have a thorough knowledge of the hazards and...
Page 20: Intended Use Of Your Combi Oven
3 For your safety Intended use of your combi oven Intended use The combi oven is designed and built solely for cooking different foodstuffs in standard-sized food containers (e.g. Gas- ■ tronorm containers, standard baking trays). Steam, convection and combi-steam (non-pressurized superheated steam) are used for this purpose.
Page 21: Warning Signs On The Combi Oven
3 For your safety Warning signs on the combi oven Positioning of warning signs The following illustration shows a size 6.10 electric combi oven as representative of all table-top units: Obligatory warning signs The following warning signs must be attached to the combi oven and optional accessories in the area indicated so as to be easily visible at all times.
Page 22: Owner Obligations
3 For your safety Owner obligations Owner obligations in summary The owner bears the responsibility for transferring knowledge to all other users about how to work safely and correctly with the appliance during operation, cleaning and servicing. The owner is responsible for ensuring that the appliance is in an operational state prior to use.
Page 23: General Hazards
3 For your safety General hazards General rules for working in the kitchen In general a huge range of hazards can arise in the kitchen. You must therefore wear the prescribed protective clothing in the kitchen, and in particular wear protective gloves when working with the kitchen appliances. The following section describes the nature of these hazards, what effect they have and how you can avoid them.
Page 24 3 For your safety Contact with cleaning agents Cleaning products are used in the kitchen. This can cause the following hazards: Risk of chemical burns or irritation to skin, eyes and respiratory system from contact with cleaning agents and their vapours. When? For all cleaning actions ■...
Page 25: Hazards Arising From The Appliance
3 For your safety Hazards arising from the appliance General rules for working with the appliance The combi oven is designed to protect the user from all hazards that can reasonably be avoided by design measures. The actual purpose of the combi oven, however, means that there are still residual risks; you must therefore take precautions to avoid them.
Page 26 3 For your safety Hazard points (gas appliances) The following illustration shows a size 6.10 combi oven as an example for all gas appliances: Item Safety hazard Hazard locations Proximity to flammable materials On top of the appliance Escaping gas (no picture) Hot surfaces Air vent, ventilation port, exhaust outlet, appliance door,...
Page 27 3 For your safety Escaping gas during operation The following hazards can result due to gas escaping when operating the appliance: Explosion hazard from gas What can cause this? If the appliance is moved and connections become leaky as a result ■...
Page 28 3 For your safety Hot liquids When loading the appliance with food that involves hot liquids, the following hazards can arise: Risk of scalding from hot liquids When? When taking hot, liquid food out of the cooking chamber ■ How can I avoid the hazard? Make sure that the racks are fixed in place properly.
Page 29 3 For your safety Contact with cleaning agents The following hazards can arise during cleaning of the appliance: Risk of chemical burns or irritation to skin, eyes and respiratory system from contact with cleaning agents and their fumes What can cause this? If the cooking chamber has not been cooled sufficiently ■...
Page 30 3 For your safety Food that is not cooked properly When cooking with the ConvoSense assistance system, the following hazards can occur as a result of erroneous food recog- nition, which is always statistically possible: Hazard posed by eating food that is not cooked properly When? When the ConvoSense assistance system’s food recognition makes a mistake ■...
Page 31: Safety Devices
3 For your safety Safety devices Meaning The combi oven has a number of safety devices to protect the user from hazards. It is absolutely essential that all safety devices are fitted, secured correctly and in working order when operating the combi oven. Position and function The following illustration shows a size 6.10 electric combi oven as representative of all table-top units: Item...
Page 32 3 For your safety Measure Function Check Magnetic switch for appli- When the appliance door is opened, the Check magnetic door switch at low tempera- ■ ance door (electric door sen- switch stops: ture sor) rotation of the fan wheel (comes to a Action: ■...
Page 33: Requirements To Be Met By Personnel, Working Positions
3 For your safety Requirements to be met by personnel, working positions Requirements to be met by operating personnel The table shows the skills required to perform the specified roles. One person may perform more than one role depending on need and organization of work, provided this person has the skills required for the role concerned.
Page 34: Personal Protective Equipment
3 For your safety Personal protective equipment Operation and servicing Activity Materials used Personal protective equipment Loading / removing food None Work wear as specified in country-specific standards and di- rectives (BGR 111 in Germany) for kitchen work, in particular: Protective clothing ■...
Page 35: Cooking Procedures
4 Cooking procedures 4 Cooking procedures 4.1 Basic principles for loading the combi oven 4.1.1 Placing food containers in appliances of size X.10 GN containers/baking tray sizes 1/1, 1/2; shelf grill; in U-rails (standard model) Rules for handling The containers or the shelf grill must be inserted as far as ■...
Page 36 4 Cooking procedures 4.1.2 Placing food containers in appliances of size X.20 GN containers/baking tray sizes 2/1, 1/1; shelf grill; in U-rails (standard model) Rules for handling The containers or the shelf grill must be inserted as far as ■ they will go BETWEEN the two arms of each U-rail (1).
Page 37: Loading Capacity For The Combi Oven
4 Cooking procedures 4.1.3 Loading capacity for the combi oven Maximum load for cooking 6.10 6.20 10.10 10.20 Applies to GN containers and for standard-sized baking trays Maximum load per appliance [kg] Maximum load per shelf [kg] Maximum load for regenerating 6.10 6.20 10.10...
Page 38: Operating Principles And Instructions For Cooking
4 Cooking procedures 4.2 Operating principles and instructions for cooking 4.2.1 Turning the combi oven on and off For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 39 4 Cooking procedures Switching off the combi oven at the end of the working day Perform the necessary cleaning tasks as specified in the cleaning and servicing schedule. Switch off the combi oven. Leave the appliance door ajar in order to let moisture escape. Switching off the combi oven before prolonged breaks in use Switch off the water, gas and electricity on site before prolonged breaks in use.
Page 40: How To Cook With The Convosense Assistance System
4 Cooking procedures 4.2.2 How to cook with the ConvoSense assistance system For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 41 4 Cooking procedures Hazard posed by eating food that is not cooked properly Make sure that the automatic food recognition function is working ■ correctly and, if applicable, correct the cooking profile if it is not the correct one. If necessary, use Press&Go for cooking ■...
Page 42: How To Cook
4 Cooking procedures 4.2.3 How to cook For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there. Prior knowledge required You need to know these operations: Opening and closing the appliance door safely...
Page 43 4 Cooking procedures Close the appliance door. Start the cooking operation. Wait for the cooking operation to finish. An audible signal is given when the cooking operation is finished. Follow the prompts displayed by the software. Open the appliance door. Take out the food.
Page 44: How To Smoke
4 Cooking procedures 4.2.4 How to smoke For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there. Prior knowledge required You need to know these operations Loading and removing food (standard model)
Page 45 4 Cooking procedures Place the prepared food in the combi oven. The lowest shelf level must remain empty because of the smoker drawer. Close the appliance door again. Start the smoker process. Risk of burns from ignition of smoker material and smoke gas; risk of breathing difficulties from inhaling smoke Never open the appliance door during the smoking process.
Page 46 4 Cooking procedures Risk of scalding from hot steam and vapour Expect to face a larger blast of steam than normal. ■ Make sure that any bystanders step back from the appliance. ■ Open the appliance door slowly and carefully. ■...
Page 47 4 Cooking procedures An audible signal is given when the smoking process is finished. Follow the prompts displayed by the software. Open the appliance door. Remove the smoked food. Remove the smoker drawer. Close the appliance door again. Cleaning the smoker drawer The smoker drawer should be thoroughly cleaned after every use;...
Page 48: Specific Cooking Instructions
4 Cooking procedures 4.3 Specific Cooking Instructions 4.3.1 Opening and closing the appliance door safely For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 49 4 Cooking procedures Turn the door handle to the left and open the appliance door slowly. For appliances with a right-hinged door stop: Open the appliance door fully. For appliances with a right-hinged door, marine version: Risk of burns from touching the door holder Wear personal protective equipment when setting up the door hold- ■...
Page 50: Loading And Removing Food (Standard Model)
4 Cooking procedures 4.3.2 Loading and removing food (standard model) For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there. Prior knowledge required You need to know these operations: Opening and closing the appliance door safely...
Page 51 4 Cooking procedures Removing food Open the appliance door. Keep the food containers horizontal when removing. Placing food in the combi oven (marine version) Open the appliance door. Open the shelf retaining bar on the left-hand rack by lifting the locking bar and then turning it 180° to the left. User manual...
Page 52 4 Cooking procedures Risk of scalding from hot liquids Make sure you insert the containers, baking trays and shelf grills ■ properly into the correct rails as specified in 'Placing food containers in appliances of size X.10' on page 35 or 'Placing food containers in appliances of size X.20' on page 36.
Page 53: Loading And Removing Food (Bakery Model)
4 Cooking procedures 4.3.3 Loading and removing food (bakery model) For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there. Prior knowledge required You need to know these operations: Opening and closing the appliance door safely...
Page 54 4 Cooking procedures Removing food Open the appliance door. Keep the food containers horizontal when removing. Placing food in the combi oven (marine version) Open the appliance door. Open the shelf retaining bar on the left-hand rack by lifting the locking bar and sliding it to the left as far as it will go. User manual...
Page 55 4 Cooking procedures Risk of burns from hot food and hot food containers Make sure you insert the baking trays properly into the correct rails ■ as specified in 'Placing food containers in appliances of size X.10' on page 35 or 'Placing food containers in appliances of size X.20' on page 36.
Page 56: Putting Away And Retrieving The Core Temperature Probe
4 Cooking procedures 4.3.4 Putting away and retrieving the core temperature probe For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 57: Using The External Core Temperature Probe Or Sous-Vide Sensor
4 Cooking procedures 4.3.5 Using the external core temperature probe or sous-vide sensor For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 58 4 Cooking procedures Disconnecting and putting away the external core temperature probe or sous-vide sensor Open the appliance door. Risk of burns from high temperatures inside the cooking cham- ber on all parts that are or were inside during cooking mode Wear personal protective equipment.
Page 59: Using A Usb Stick
4 Cooking procedures 4.3.6 Using a USB stick For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there. Purpose of the USB sliding cover The sliding cover protects the USB port so that no water vapour can get into the control electronics during cooking or clean- ing.
Page 60 4 Cooking procedures Inserting the USB stick for easyDial Open the cover to the USB port on the operating panel. Plug in the USB stick. If the USB stick is too large, use a standard commercial adapter cable. User manual...
Page 61: Inserting And Removing Racks
4 Cooking procedures 4.3.7 Inserting and removing racks For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there. Prior knowledge required You need to know these operations: Opening and closing the appliance door safely...
Page 62 4 Cooking procedures Push (1) the rack upwards and detach (2) it. Fitting the rack (standard model) To fit the two racks, follow the steps for removing the racks in the re- verse order. Check that the top rear retaining clip on each rack has been fixed in place so that the racks are attached properly.
Page 63 4 Cooking procedures Removing the rack (bakery model) Lift up (1) the rack slightly. Pivot it forwards slightly (2) towards the appliance door and slightly in- wards (3) into the cooking chamber in order to release the rack from the pins at the bottom of the cooking chamber. Let the rack drop down to rest on the floor of the cooking chamber.
Page 64: Filling, Inserting And Removing The Smoker Drawer (Only Applies To Convosmoke)
4 Cooking procedures 4.3.8 Filling, inserting and removing the smoker drawer (only applies to ConvoSmoke) For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 65 4 Cooking procedures Inserting the smoker drawer Hold the filled smoker drawer by the handle and slide the smoker drawer onto the smoker heater in the cooking chamber as far as it will Make sure that the heating coil is guided into the slot for the smoker heater on the smoker drawer.
Page 66: Cleaning Procedures
5 Cleaning procedures 5 Cleaning procedures 5.1 Basic principles for cleaning the combi oven 5.1.1 Cleaning methods Cleaning method Cleaning method Description Criteria for use Oven cleaning without using A fully automatic process in which the To remove very light soiling or odours be- ■...
Page 67: Cleaning Agent Delivery For Fully Automatic Cleaning Processes
5 Cleaning procedures Visual check for no residues after cleaning After completion of any of the specified cleaning methods, always carry out a visual inspection to check that no residues have been left by the cleaning process. 5.1.2 Cleaning agent delivery for fully automatic cleaning processes Cleaning agent delivery variants The type of cleaning agent delivery method for the combi oven’s fully automatic cleaning processes is set with a setting in the software settings.
Page 68: Cleaning Instructions
5 Cleaning procedures 5.1.3 Cleaning instructions Overview The following illustration shows a size 6.10 electric combi oven as representative of all table-top units: Item Name Outside of appliance case Cooking chamber Camera only with the ConvoSense assis- tance system (not pictured) Hygienic plug-in gasket Triple glass door Appliance door...
Page 69 5 Cleaning procedures What must be cleaned? Procedure Cleaning agents Outside of appliance case including Clean by hand with a soft cloth Common household detergent / glass control panel exterior cleaner Rules to be observed: Never clean the outer case of the ap- ■...
Page 70 5 Cleaning procedures Additional stipulated cleaning tasks The following cleaning tasks are stipulated in addition to the regular cleaning tasks: The appliance must be cleaned before first use. ■ The appliance must be cleaned before and after any periods out of use. ■...
Page 71: Cleaning Agents
5 Cleaning procedures 5.1.4 Cleaning agents Cleaning agents Use solely the cleaning agents specified here to clean the combi oven and its accessories. Product Container ConvoClean new Oven cleaning Spray bottle for light soiling By hand ■ Not intended for cleaning containers, Semi-automatic ■...
Page 72: Preparing The Cleaning Agents
5 Cleaning procedures 5.1.5 Preparing the cleaning agents Preparing the cleaning agents Preparation form Handling / Usage Cleaning agents Spray bottle Never leave the spray bottle unused under pressure for ConvoClean new ■ ■ prolonged periods. Open the pump head slowly to release ConvoClean forte ■...
Page 73: Operating Principles And Instructions For Fully Automatic Cleaning Processes
5 Cleaning procedures 5.2 Operating principles and instructions for fully automatic cleaning processes 5.2.1 How to perform fully automatic cooking chamber cleaning using connected canisters For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 74 5 Cleaning procedures Close the appliance door. Result: Cleaning process in progress. Risk of skin and eye irritation or chemical burns Do not open the appliance door during the cleaning operation until ■ prompted by the software. Wait for the cleaning process to finish. An audible signal is given when the cleaning process is finished.
Page 75: How To Perform Fully Automatic Oven Cleaning Using Single-Measure Dispensing Bottles
5 Cleaning procedures 5.2.2 How to perform fully automatic oven cleaning using single-measure dispensing bottles For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 76 5 Cleaning procedures Close the appliance door. Result: Cleaning process in progress. Wait for the soak cycle to finish (about 5 to 10 minutes depending on the cleaning profile). An audible signal is given when the soak cycle is finished. ■...
Page 77 5 Cleaning procedures Wait for the final wash cycle to finish (about 20 to 30 minutes depend- ing on the cleaning profile). An audible signal is given when the final wash cycle is finished. ■ Follow the prompts displayed by the software. ■...
Page 78 5 Cleaning procedures Open the appliance door. Add the rinse aid from the single-measure dispensing bottles to the cooking chamber. Close the appliance door. Wait for the final wash cycle to finish (about 20 to 30 minutes depend- ing on the cleaning profile). An audible signal is given when the final wash cycle is finished.
Page 79: How To Clean The Cooking Chamber Without Using Cleaning Agents
5 Cleaning procedures 5.2.3 How to clean the cooking chamber without using cleaning agents For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 80: How To Perform Cooking Chamber Cleaning Using Only Rinse Aid From Connected Canisters
5 Cleaning procedures 5.2.4 How to perform cooking chamber cleaning using only rinse aid from connected canisters For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 81: How To Perform Cooking Chamber Cleaning Using Only Rinse Aid From Single-Measure Dispensing
5 Cleaning procedures 5.2.5 How to perform cooking chamber cleaning using only rinse aid from single- measure dispensing bottles For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 82 5 Cleaning procedures Wait for the last wash cycle to finish (about 10 minutes). An audible signal is given when the final wash cycle is finished. ■ Follow the prompts displayed by the software. ■ Open the appliance door and check the cleaning result. The cooking ■...
Page 83: Operating Principles And Instructions For User-Assisted Cleaning Processes
5 Cleaning procedures 5.3 Operating principles and instructions for user-assisted cleaning processes 5.3.1 How to perform semi-automatic cooking chamber cleaning For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 84 5 Cleaning procedures Clip the suction panel and rack back into place. Close the appliance door. Wait for the wash cycle to finish (about 10 minutes). An audible signal is given when the wash cycle is finished. You are prompted to rinse off the cooking chamber. Open the appliance door.
Page 85: How To Clean The Cooking Chamber By Hand
5 Cleaning procedures 5.3.2 How to clean the cooking chamber by hand For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 86 5 Cleaning procedures Check that the suction panel is fitted correctly: The suction panel is in place and secured at the top and bottom. ■ Leave the appliance door ajar to let the cooking chamber dry out. User manual...
Page 87: How To Clean The Cooking Chamber Behind The Suction Panel
5 Cleaning procedures 5.3.3 How to clean the cooking chamber behind the suction panel For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 88: How To Clean The Inner Panes And Led Strip On The Triple Glass Door
5 Cleaning procedures 5.3.4 How to clean the inner panes and LED strip on the triple glass door For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 89: How To Perform Intensive Cleaning Of The Hygienic Plug-In Gasket
5 Cleaning procedures 5.3.5 How to perform intensive cleaning of the hygienic plug-in gasket For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 90: Specific Cleaning Instructions
5 Cleaning procedures 5.4 Specific Cleaning Instructions 5.4.1 Releasing and securing the suction panel For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 91 5 Cleaning procedures Securing the suction panel To secure the suction panel, follow the steps in the reverse order that you performed to release it. Make sure that the top and bottom fasteners are secured in place. User manual...
Page 92: Removing And Fitting The Hygienic Plug-In Gasket
5 Cleaning procedures 5.4.2 Removing and fitting the hygienic plug-in gasket For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there. Prior knowledge required You need to know these operations: Opening and closing the appliance door safely...
Page 93: Releasing And Locking The Inner Pane And Intermediate Pane Of The Triple Glass Door
5 Cleaning procedures 5.4.3 Releasing and locking the inner pane and intermediate pane of the triple glass door For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 94 5 Cleaning procedures Carefully hinge the inner pane out from the holder. Release the intermediate pane by pushing the upper right and lower right spring clips to the side. Carefully hinge the intermediate pane out from the holder. User manual...
Page 95 5 Cleaning procedures Locking the inner pane and intermediate pane To fit the interior glass panel, follow the steps for removal in the re- verse order. Check that the spring clips are securing the interior glass panel again correctly at the top left and right, and that the catch on the top right bracket is closed.
Page 96: Emptying And Cleaning The Grease Collecting Canister (Only Applies To Convogrill)
5 Cleaning procedures 5.4.4 Emptying and cleaning the grease collecting canister (only applies to ConvoGrill) For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 97: Replacing The Rinse Aid Canister
5 Cleaning procedures 5.4.5 Replacing the rinse aid canister For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there. Materials required One empty canister (10 litres) for the ConvoCare rinse aid ■...
Page 98 5 Cleaning procedures Replacing the rinse aid canister Risk of irritation to skin, eyes and respiratory system Do not let the rinse aid come into contact with skin, eyes or mucous ■ membranes. Do not inhale vapours from the rinse aid. ■...
Page 99: Replacing The Cleaning Agent Canister
5 Cleaning procedures 5.4.6 Replacing the cleaning agent canister For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there. Materials required ConvoClean new or ConvoClean forte replacement canister ■...
Page 100 5 Cleaning procedures Place ready the new canister (1) filled with cleaning agent. ■ Feed the (red) supply tube plus suction nozzle (2) into the full canis- ■ ter (1) and screw it on. Make sure that there are no kinks in the tube and that the vent hole ■...
Page 101: Adding Cleaning Agent From Single-Measure Dispensing Bottles To The Cooking Chamber
5 Cleaning procedures 5.4.7 Adding cleaning agent from single-measure dispensing bottles to the cooking chamber For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 102 5 Cleaning procedures Leave the bottle sitting upright on the spike for about 10 seconds so ■ that the liquid drains out completely. Look to check that the fluid has drained out completely. The single- ■ measure dispensing bottle is made of a transparent material so that you can see how much fluid is left inside.
Page 103: Servicing Procedures
Part number of your appliance (see 'Identifying your combi oven' on page 9) ■ Serial number of your appliance (see 'Identifying your combi oven' on page 9) ■ Contact details for Convotherm Germany Welbilt Deutschland GmbH Talstraße 35 82436 Eglfing Germany Head office...
Page 104 6 Servicing procedures Contact details for Welbilt Asia SEA Region Welbilt Asia Pacific 627A Aljunied Road, #05-03 Biztech Centre, Singapore 389842 Phone +65 6420 0800 e-mail info.apac@welbilt.com CHINA Welbilt Shanghai 255 Yangzhai Road, Bldg 5, 5A, Changning District, Shanghai, China 200051...
Page 105: Warranty Information
6 Servicing procedures 6.1.2 Warranty information Warranty information Warranty claims involving your combi oven will only be honoured if the unit has been installed by a qualified Service Engi- neer from an authorized service company in accordance with the instructions in the installation manual. The manufacturer must be in receipt of a fully completed checklist, enclosed with the appliance, before a warranty claim can be dealt with.
Page 106: Servicing Schedule
6 Servicing procedures 6.1.3 Servicing schedule Rules for servicing the appliance The combi oven must be serviced regularly to ensure it can operate safely and reliably. Servicing includes maintenance tasks that can be performed by the user as well as maintenance work that must be carried out by a qualified Service Engineer from an approved customer service office.
Page 107: Troubleshooting
6 Servicing procedures 6.2 Troubleshooting 6.2.1 Error codes Errors and required responses The following table lists the errors that you may be able to resolve yourself. If the combi oven continues to display the error after you have tried to resolve it, please contact customer service. Always contact customer service for help if any error messages appear that are not listed here.
Page 108 6 Servicing procedures Ambient brightness, reflection too high for camera Avoid reflections E42.1.2 Camera image not recognizable Clean the camera E42.1.3 Camera not functional Unplug the appliance for approx. 2 minutes and E42.1.4 restart Camera over-temperature Close the appliance door and wait until the E42.3.0 camera has cooled down User manual...
Page 109: Emergency Mode
6 Servicing procedures 6.2.2 Emergency mode Operating the combi oven in emergency mode Your combi oven has an emergency mode that lets you continue to use it when it has a fault that cannot be resolved quickly. This gives you continued but limited use of the appliance even though it has a fault. Always notify your customer service office however.
Page 110 6 Servicing procedures Error no. Functions available in emergency mode Limitations / Action Convection No preheating of boiler E05.2.x ■ ■ Delta-T cooking Convection Cleaning not possible ■ ■ Cook&Hold Convection ■ Smoker ■ Crisp&Tasty ■ ecoCooking Convection ■ All functions Steam at exactly 100 °C Longer cooking time E21.1...
Page 111 6 Servicing procedures Error no. Functions available in emergency mode Limitations / Action Convection Cleaning not possible E28.2.1 ■ E28.2.3 Delta-T cooking Convection ■ Cook&Hold Convection ■ Smoker ■ Crisp&Tasty ■ ecoCooking Convection ■ All functions, EXCEPT: Only affects the cleaning E30.1 ■...
Page 112: Problems During Use
6 Servicing procedures 6.2.3 Problems during use Problems with the food being cooked Problem Possible cause Required response Uneven browning Suction panel not closed correctly 'Releasing and securing the suction panel' on page 90 Cooking chamber not preheated Preheat the cooking chamber Oven temperature too high Select a lower oven temperature and extend the cooking time...
Page 113 6 Servicing procedures Problems with cleaning Problem Possible cause Required response Black marks in the cooking chamber Incorrect cleaning agent Use ConvoClean forte for fully auto- ■ matic oven cleaning using connected canisters Use ConvoClean forte S for fully au- ■...
Page 114: Servicing Tasks
6 Servicing procedures 6.3 Servicing tasks 6.3.1 Replacing the hygienic plug-in gasket For your safety when using the combi oven Before starting work, it is essential that you familiarize yourself with the rules and hazard warnings specified in the chapter 'For your safety on page 19' and in this instruction manual, and follow the instructions given there.
Page 116 Order no. Additional technical documentation can be found in the download center at : www.convotherm.com Welbilt oﬀers fully-integrated kitchen systems and our products are backed by KitchenCare aftermarket parts and service. Welbilt’s portfolio of award- ® winning brands includes Cleveland™, Convotherm ®...

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