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ATEN KX Series User Manual

ATEN KX Series User Manual

Vm over ip extender and kvm over ip matrix manager
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  • Page 1 KX Series & CCKM KVM over IP Extender and KVM over IP Matrix Manager User Manual...
  • Page 2 KVM over IP Matrix System User Manual Compliance Statements FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 3 KVM over IP Matrix System User Manual Industry Canada Statement This Class A digital apparatus complies with Canadian ICES-003. RoHS This product is RoHS compliant.

  • Page 4: User Information

    Japan 81-3-5615-5811 Korea 82-2-467-6789 North America 1-888-999-ATEN ext 4988 1-949-428-1111 User Notice All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose.

  • Page 5: Product Information

    For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers: International http://www.aten.com...

  • Page 6: Package Contents

    KVM over IP Matrix System User Manual Package Contents Check to make sure that all the components are in working order. If you encounter any problem, please contact your dealer. KX9970 1 KX9970T 5K DisplayPort KVM over IP Transmitter 1 KX9970R 5K DisplayPort KVM over IP Receiver 1 DisplayPort cable (KX9970T only) 1 USB Type-A to Type-B cable (KX9970T only) 1 power adapter...

  • Page 7: Table Of Contents

    KVM over IP Matrix System User Manual Contents Compliance Statements ........ii User Information .
  • Page 8 KVM over IP Matrix System User Manual KX9970 Network Installation Diagram ......30 KX9970F LAN Installation ........31 KX9970F Network Installation Diagram .
  • Page 9 KVM over IP Matrix System User Manual The KVM over IP Matrix Manager Main Page ..... 75 Web Components ........75 Interactive Display Panel .
  • Page 10 Overview..........167 ATEN Matrix Link Chapter 11.
  • Page 11 KVM over IP Matrix System User Manual Logout ........... 174 Firmware Upgrade Utility Chapter 12.
  • Page 12 KVM over IP Matrix System User Manual Default Password Pins ........230 RS-232 Pin Assignments .

  • Page 13: About This Manual

    KVM over IP Matrix System User Manual About This Manual This manual is provided to help you get the most out of your KVM over IP Matrix System. It covers all aspects of the device and system, including installation, configuration, and operation. The KVM over IP Extender models covered in this user manuals are: Models Product Names...
  • Page 14 Chapter 10, Sessions, describes how to use the KVM over IP Matrix Manager’s sessions panel to view and disconnect user sessions. Chapter 11, ATEN Matrix Link, introduces the ATEN Matrix (Instant) Link app, which allows users to monitor and manage the CCKM server remotely from an iPad.

  • Page 15: Conventions

    KVM over IP Matrix System User Manual Conventions This manual uses the following conventions: Monospaced Indicates text that you should key in. Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt].
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  • Page 17: Chapter 1 Introduction

    Chapter 1 Introduction Overview The KX9970 / KX9970F 5K DisplayPort Single Display KVM over IP Extender consists of a high performance IPbased transmitter (KX9970T / KX9970FT) and a receiver (KX9970R / KX9970FR), where the transmitter can transmit a computer’s keyboard, video, mouse, and USB signals to the receiver for providing separate console accesses from both the transmitter’s and receiver’s locations.
  • Page 18 TACACS+ for 3rd-party authentication services. In conclusion, the KX9970 / KX9970F is the most cost-effective and convenient way to provide full digital extension for control room applications through a network. Note: The SFP+ module (2A-141G / 2A-142G) is sold separately. Contact your ATEN dealer for product information.

  • Page 19: Features

     Supports USB isochronous transfer to enable USB camera and USB speaker usage between transmitter and receiver  ATEN Matrix Link – allows users to instantly link transmitters and receivers to perform real-time port and profile switching on an iPad ...
  • Page 20 KVM over IP Matrix System User Manual 2. The KVM over IP Access Control Box (2XRT-0015G) is sold separately. Contact your ATEN dealer for product information. Hardware  Supports DisplayPort video resolutions – up to 5120 x 1440 @ 60 Hz (4:4:4), 5120 x 2880 @ 30 Hz (4:4:4), 1920 x 1080 @ 240 Hz (4:4:4), 2560 x 1440 @ 144 Hz (4:4:4);...
  • Page 21 Chapter 1. Introduction  EDID Expert™ – selects optimum EDID settings to prevent video compatibility issue caused by different monitors  On-screen Preview (Panel Array™ Mode) – allows users to view the video of up to 36 displays on one screen ...

  • Page 22: Supported Video Resolutions

    KVM over IP Matrix System User Manual Supported Video Resolutions Resolutions KX9970 / KX9970F 24 bit ● 5120 x 2160 @ 50 Hz ● 5120 x 2880 @ 30 Hz ● 5120 x 1440 @ 60 Hz ● 4096 x 2160 @ 60 Hz ●...

  • Page 23: Requirements

    Chapter 1. Introduction Requirements Operating System KX series devices are compatible with the following operating systems: Versions Windows 32-bit 64-bit 7 / 8.1 / 10 / 11 / Server 2012 / Server 2016 / Server 2019  Linux CentOS ...

  • Page 24: Cables

    KVM over IP Matrix System User Manual Cables  For optimal signal integrity and to simplify the setup, we strongly recommend that you only use the high quality custom USB KVM Cable that is provided with this package. CCKM Requirements The minimum hardware and software requirements for the computer running the KVM over IP Matrix Manager are: ...

  • Page 25: Virtual Machine

    Chapter 1. Introduction Virtual Machine CCKM supports the following virtual machine and versions: Versions  VMware ESXi 4.x (4.0)  5.x (5.0, 5.1, 5.5)  6.x (6.0)  vCenter   5.x (5.0, 5.5)  6.x (6.0)  XenServer 5.x (5.6) ...

  • Page 26: Components

    This access control port is for connecting the KVM over IP Access Control Box (2XRT-0015G). Note: The KVM over IP Access Control Box (2XRT- 0015G) is sold separately. Contact your ATEN dealer for product information. audio ports These mini stereo ports are for the speakers (green) and microphone (pink).
  • Page 27 Chapter 1. Introduction Component Description  power & status LEDs Power: Lights green to indicate the unit is receiving power and turned on.  Remote / Local: Lights green to indicate which side of the installation (Local or Remote) currently has KVM control of the computer.

  • Page 28: Kx9970R (Receiver) Front View

    KVM over IP Matrix System User Manual KX9970R (Receiver) Front View KX9970R (Receiver) Rear View Component Description Front View  power & status LEDs Power: Lights green to indicate the unit is receiving power and turned on.  Remote / Local: Lights green to indicate which side of the installation (Local or Remote) currently has KVM control of the computer.
  • Page 29 Chapter 1. Introduction Component Description DC power jacks The cable from the DC power adapter connects here. audio ports (console) These mini stereo ports are for the local speakers (green) and microphone (pink). RS-232 serial device This RS-232 serial port is for connecting to a serial port terminal.

  • Page 30: Kx9970Ft (Transmitter) Front View

    This access control port is for connecting the KVM over IP Access Control Box (2XRT-0015G). Note: The KVM over IP Access Control Box (2XRT- 0015G) is sold separately. Contact your ATEN dealer for product information. audio ports These mini stereo ports are for the speakers (green) and microphone (pink).
  • Page 31 Chapter 1. Introduction Component Description  power & status LEDs Power: Lights green to indicate the unit is receiving power and turned on.  Remote / Local: Lights green to indicate which side of the installation (Local or Remote) currently has KVM control of the computer.

  • Page 32: Kx9970Fr (Receiver) Front View

    KVM over IP Matrix System User Manual KX9970FR (Receiver) Front View KX9970FR (Receiver) Rear View Component Description Front View  power & status LEDs Power: Lights green to indicate the unit is receiving power and turned on.  Remote / Local: Lights green to indicate which side of the installation (Local or Remote) currently has KVM control of the computer.
  • Page 33 Chapter 1. Introduction Component Description DC power jacks The cable from the DC power adapter connects here. audio ports (console) These mini stereo ports are for the local speakers (green) and microphone (pink). RS-232 serial device This RS-232 serial port is for connecting to a serial port terminal.
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  • Page 35: Chapter 2. Hardware Setup

    Note: Optional mounting options are available, refer to Optional Rack Mount on page 220 for more information. It is highly recommended to mount KX Series unit(s) onto a system rack or wall and avoid a stacked setup to ensure proper ventilation.

  • Page 36: Attaching The Mounting Bracket

    KVM over IP Matrix System User Manual Attaching the Mounting Bracket Follow the steps below to attach the mounting bracket to the unit: 1. Unscrew the screws from the side, as shown in the diagram below. M3 x 5 2. Use the screws from step 1 to attach the mounting bracket to the bottom of the transmitter, as shown below.

  • Page 37: Rack Mount

    Chapter 2. Hardware Setup Rack Mount Screw the mounting bracket on a convenient location of the rack. Note: Rack screws are not provided. We recommend the use of M5 x 12 Phillips Type I cross recessed screws.

  • Page 38: Wall Mount

    KVM over IP Matrix System User Manual Wall Mount Use the center hole to screw the mounting bracket onto a secure wall surface.

  • Page 39: Kx9970 Point-To-Point Installation

    Chapter 2. Hardware Setup KX9970 Point-to-Point Installation Setting up the KX9970 system in a point-to-point configuration is simply a matter of plugging in the cables. Note: In a point-to-point configuration, no administrator setup is required. Make sure that all equipment is powered off. Refer to the installation diagrams on the next two pages and do the following: 1.

  • Page 40: Kx9970 Point-To-Point Installation Diagram

     Connect them to the same network via their SFP+ slots and/or LAN port. For LAN installation, see KX9970 LAN Installation, page 29. Note: All KX9970 installed with the same network can be managed using CCKM, ATEN’s dedicated KVM over IP Matrix Manager. KX9970 Point-to-Point Installation Diagram 2XRT-0015G...
  • Page 41 USB Mode, page 109.  The SFP+ module 2A-141G / 2A-142G is sold separately. Contact your ATEN dealer for product information,  The second power adapter with the power cord is sold separately. Contact your ATEN dealer for product information.

  • Page 42: Kx9970F Point-To-Point Installation

    KVM over IP Matrix System User Manual KX9970F Point-to-Point Installation Setting up the KX9970F system in a point-to-point configuration is simply a matter of plugging in the cables. Note: In a point-to-point configuration, no administrator setup is required. Make sure that all equipment is powered off. Refer to the installation diagrams on the next two pages and do the following: 1.

  • Page 43: Kx9970F Point-To-Point Installation Diagram

     Connect them to the same network via their SFP+ slots. For LAN installation, see KX9970F LAN Installation, page 31. Note: All KX9970 installed with the same network can be managed using CCKM, ATEN’s dedicated KVM over IP Matrix Manager. KX9970F Point-to-Point Installation Diagram Monitor...
  • Page 44 USB Mode, page 109.  The SFP+ module 2A-141G / 2A-142G is sold separately. Contact your ATEN dealer for product information,  The second power adapter with the power cord is sold separately. Contact your ATEN dealer for product information.

  • Page 45: Kx9970 Lan Installation

    A few points to note during your setup:  The units are preconfigured with factory-default network settings. If you install only one set of KX Series units, you do not need to change these default network settings. See Default IP Addresses, page 34, for further details.

  • Page 46: Kx9970 Network Installation Diagram

    KVM over IP Matrix System User Manual The installation is similar to that of KX9970 Point-to-Point Installation on page 23, with the difference in connecting the transmitter and the receiver to a local area TCP/IP network. Refer to the diagrams on the following page and connect accordingly.

  • Page 47: Kx9970F Lan Installation

    A few points to note during your setup:  The units are preconfigured with factory-default network settings. If you install only one set of KX Series units, you do not need to change these default network settings. See Default IP Addresses, page 34, for further details.

  • Page 48: Kx9970F Network Installation Diagram

    KVM over IP Matrix System User Manual The installation is similar to that of KX9970F Point-to-Point Installation on page 26, with the difference in connecting the transmitter and the receiver to a local area TCP/IP network. Refer to the diagrams on the following page and connect accordingly.

  • Page 49: Network Configuration

    IP address, see IP Installer, page 226. Note: 1. Both devices are preconfigured with factory-default network settings. If you install only one set of KX Series units, you do not need to change these default network settings. See Default IP Addresses, page 34, for further details.

  • Page 50: Exit Osd

    At this point, the receiver can connect to the transmitter to access the remote computer (see OSD Matrix Mode, page 52 for instructions). Default IP Addresses The preconfigured factory-default IP addresses for the KX Series devices are as follows: Transmitters – 192.168.0.61 Receivers –...

  • Page 51: Kx I/O Ports

    Chapter 2. Hardware Setup KX I/O Ports The following table provides the I/O port use of KX Series devices. Device Port Number KVM over IP Matrix HTTP 8080 Manager (TCP) HTTPS 8443 Device TCP 9110 9111 Redundancy 9120 Database Service...

  • Page 52: Led Display

    KVM over IP Matrix System User Manual LED Display Both the Transmitter and Receiver have front panel LEDs to indicate their operating and power status, as explained in the table below: Indication This LED indicates the network status.  Lights when connected to the LAN and blinks when the Ethernet connection is active: ...

  • Page 53: Chapter 3. Osd Operation

    Chapter 3 OSD Operation Overview This chapter provides instructions to configure and operate KX Series devices using the local On Screen Display (OSD). To configure the network settings with the OSD, see Network Configuration, page 33. Invoking the OSD The On Screen Display (OSD) is a keyboard/mouse-driven application on the receiver used to configure the transmitter and receiver settings.

  • Page 54: Osd Hotkeys

    KVM over IP Matrix System User Manual OSD Hotkeys The OSD hotkeys navigate the Receiver’s OSD screens. The hotkeys work after logging in from the System Login screen (see page 52) but not the OSD Configuration screen. Pressing a hotkey will immediately take you to the corresponding OSD screen.

  • Page 55: Microphone Hotkey

    Chapter 3. OSD Operation Microphone Hotkey You can switch microphone access between Receivers with a hotkey: 1. Press and hold down [Num Lock]. 2. Press and release [-]. 3. Release [Num Lock]. 4. Press 1. Press the Esc key to cancel. OSD Interface After you invoke the OSD, the main page appears: Note: A password is required to enter the OSD.

  • Page 56: Logging In For The First Time

    KVM over IP Matrix System User Manual Item Description Transmitter Select this radio button, enter a password, and click Configure to enter the Transmitter Configuration screen. Note: Receiver must first discover the transmitter over the network for this option to be available. User Preferences Select this radio button, enter a password, and click Configure to enter the User Preferences screen.

  • Page 57: Receiver Configuration

    Chapter 3. OSD Operation Receiver Configuration Select the Receiver radio button and click Configure to login, the Network tab appears: Network The Network tab allows you to configure the Receiver’s IP address settings: Item Description IP Installer The IP Installer is an external Windows-based utility for assigning an IP address to the device.

  • Page 58: Properties

    KVM over IP Matrix System User Manual Properties There are two versions of Properties for KX Series, a Regular Version, and a Slim Version. The Properties tab allows you to configure the Receiver’s settings. Item Description Mode Select Extender mode for simple one-to-one (Transmitter to Receiver) setups that are managed with the Receiver’s OSD...
  • Page 59 Chapter 3. OSD Operation Item Description RS232 Settings Configure the serial device settings for the Receiver. The default settings are: Baud Rate: 9600 Parity: None Data Bits: 8 bits Stop bits: 1 bit Flow Control: None Enable Media Select which type of media the Receiver can stream from Transmitters: Video, Audio, USB, and RS232.

  • Page 60: System

    KVM over IP Matrix System User Manual Item Description Receiver Use the Keyboard Country Code drop-down menu to select the Keyboard Receiver’s language keyboard for use in the OSD. Disable front You can enable or disable the function (select video mode or video button graphic mode) of the video pushbutton on the front of the receiver.

  • Page 61: Transmitter Configuration

    Chapter 3. OSD Operation Item Description Reboot Check the box and click Reboot to reset the Receiver’s settings back to the factory default. All custom settings (but not the login information) will be lost. Receiver Check Enable to require a password for access to the Password Receiver’s OSD configuration screen.

  • Page 62: Network

    KVM over IP Matrix System User Manual Network The Network tab allows you to configure the Transmitter’s IP address settings: Item Description IP Installer The IP Installer is an external Windows-based utility for assigning an IP address to the device. Click one of the radio buttons to select Enable, View Only, or Disable for the IP Installer utility.

  • Page 63: Properties

    Chapter 3. OSD Operation Properties The Properties tab allows you to configure the Transmitter’s extender settings: Item Description Mode Select Extender mode for simple one-to-one (Transmitter to Receiver) setups that are managed with the Receiver’s OSD menu. Select Matrix mode to manage devices and connections from the KVM over IP Matrix Manager web GUI.
  • Page 64 Default: EDID is set to the default ATEN configuration.  Auto: Checks the EDID of all connected displays and the ATEN default EDID to use the best common resolution for all displays.  Manual: Manually set the EDID configuration from the Connections Page (see page 53).
  • Page 65 Chapter 3. OSD Operation Item Description Transmitter To set the Transmitter’s video settings: Video Attributes Video Type: Select the DVI video connector being used by the display: Digital (DVI-D) or Digital (DVI-I). Color Depth: Select the number of bits to use for the color depth: 24, 16, or 8.

  • Page 66: System

    KVM over IP Matrix System User Manual System The System tab allows you to configure the Transmitter’s general settings: Item Description Device Enter the Name and Description of the Transmitter. It also Information displays the IP Address, MAC Address, F/W Version, and Serial Number of the Transmitter.

  • Page 67: User Preferences

    Chapter 3. OSD Operation User Preferences When you select the User Preferences radio button and click Configure to login, the configuration screen appears: Item Description User Password This section allows you to change the OSD password: Change 1. Key in the old password in the Old password field. 2.

  • Page 68: Osd Matrix Mode

    KVM over IP Matrix System User Manual OSD Matrix Mode If you set the system to Matrix mode (in Properties), you will see the System Login screen when you enter the invoke the OSD, which provides access to the Connection Page by entering a username and password: Note: 4.

  • Page 69: Connections Page

    Chapter 3. OSD Operation Connections Page List Mode The Connection Page components are described in the table below: Item Description Channel Name Lists the Channel connections available for the Receiver. A Channel is a defined connection to Transmitters, created in the Device Management tab of the KVM over IP Matrix Manager (see Browser / Telnet Operation, page 73).
  • Page 70 KVM over IP Matrix System User Manual Item Description Connect To connect the Receiver to a Channel, click the access type: Exclusive: The first Receiver to access the Channel has exclusive control over the Channel. No other Receivers can view the Channel. The Timeout function does not apply to this setting.
  • Page 71 Chapter 3. OSD Operation Item Description EDID Mode When a Transmitter's EDID is configured, depending on its setting, different buttons will or won't appear to configure the Receiver's EDID for the connection. The following rules apply to the Receiver’s OSD according to the Transmitter's EDID setting: ...

  • Page 72: Array Mode

    KVM over IP Matrix System User Manual Array Mode Note that Array Mode is not supported by slim KVM over IP Receivers. In Array Mode the screen is divided into a grid of panels, with each panel showing the video display of a particular Channel. Right-click a panel and select a mode to connect: E: Exclusive, O: Occupy, S: Share, V: View Only, X: Exit.
  • Page 73 Chapter 3. OSD Operation Item Description Favorites Click Favorites to list only the Channels marked as favorites. Click All to list all Channels. To add/remove a Favorite, go to List Mode, select a Channel and then right click with the mouse to select Add to Favorite or Remove from Favorite.

  • Page 74: Profile Page

    KVM over IP Matrix System User Manual Profile Page Click the Profile Page tab and the following screen appears: The Profile Page components are described in the table below: Item Description Name Lists the Profiles available. Profiles give Receivers access to Channels and allow you to push the connection.

  • Page 75: Push Content

    Chapter 3. OSD Operation Push Content Push Content allows you to push the Receiver’s computer connection to another Receiver’s console, allowing both to access to the computer. Select the Push Content tab and the following screen appears: The Push Content Page components are described in the table, below: Item Description Receiver Name...
  • Page 76 KVM over IP Matrix System User Manual Item Description Previous Arrow Use these two buttons to navigate to the previous page or to the beginning of the list if there are more choices available than can be seen on the page. Logout Click this button to log out of the Connection Page.

  • Page 77: Pull Content

    Chapter 3. OSD Operation Pull Content Pull Content allows you to pull a Receiver’s computer connection to the local Receiver’s console, allowing both to access to the computer. Click the Pull Content tab and the following screen appears: The Pull Content Page components are described in the table, below: Item Description Receiver Name...
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  • Page 79: Chapter 4. Software Installation

    The CCKM KVM over IP Matrix Manager is a browser based GUI that provides management of KX Series devices over a network. You can download the KVM over IP Matrix Manager for free and manage up to 8 KX devices, or purchase a license for the KVM over IP Matrix Manager.
  • Page 80 Download. Note: The downloaded version of the KVM over IP Matrix Manager includes full functions and can configure up to 8 KX Series devices. If you would like to configure more KX Series devices, please contact your ATEN reseller to purchase a license and upgrade the license of your software, see page 68.

  • Page 81: Kvm Over Ip Matrix Manager Install

    Upgrading License, page 68, after the installation is complete. Note: If you have more than 8 KX Series devices in your setup, a USB license key is required to install the KVM over IP Matrix Manager.
  • Page 82 KVM over IP Matrix System User Manual If you agree with the License Agreement, select I accept the terms of the license agreement, and click Next. 4. The Choose Install Folder screen appears: Select where you would like to install the program, and click Next. 5.
  • Page 83 Chapter 4. Software Installation 6. The Pre-Installation Summary screen appears: Confirm the settings you’ve selected. If you want to make a change click Previous to go back, or click Install to begin the software installation. 7. When the process is done, the Install Complete screen appears: Click Done.

  • Page 84: Upgrading License

    KVM over IP Matrix System User Manual Upgrading License After you purchase a license to upgrade the KVM over IP Matrix Manager, go to the Settings - General tab (see page 133), and at the top page, select Click to Upgrade, and then browse for and activate your purchased license.

  • Page 85: Linux Installation

    Chapter 4. Software Installation Linux Installation The following are instructions to install the full version of the KVM over IP Matrix Manager on a Linux server. For software requirements, see CCKM Requirements, page 8. 1. Download the KVM over IP Matrix Manager installation file to the Linux server.
  • Page 86 KVM over IP Matrix System User Manual If you agree with the License Agreement, select I accept the terms of the license agreement, and click Next. 6. When the Choose Install Folder screen appears, select the location and continue through the installation by clicking Next. 7.
  • Page 87 Chapter 4. Software Installation 10. To check and start the KVM over IP Matrix Manager service, use the following commands: Stop service: cd KeManager sudo ./Query_Service sudo ./Start_service...
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  • Page 89: Chapter 5. Browser / Telnet Operation

    Chapter 5 Browser / Telnet Operation Overview The CCKM KVM over IP Matrix Manager can be accessed through most standard web browsers and via Telnet. Once users log in and are authenticated, the browser GUI comes up. The first section explains the login procedure and web browser components.
  • Page 90 KVM over IP Matrix System User Manual Note: Only administrator accounts can be used to log in. By default, the username and password are administrator and password, respectively. 4. For security purposes, the system will prompt you to change the password immediately.

  • Page 91: The Kvm Over Ip Matrix Manager Main Page

    Chapter 5. Browser / Telnet Operation The KVM over IP Matrix Manager Main Page After you have successfully logged in, the web browser’s main page appears: Web Components The web components are described in the table below: Item Description Install Wizard This icon helps you locate Transmitters/Receivers on the LAN to add them to the KVM over IP Matrix Manager (see Installation Wizard, page 77).

  • Page 92: Interactive Display Panel

    KVM over IP Matrix System User Manual Interactive Display Panel The functions associated with each of the icons on the main interactive display panel are explained in the table below: Icon Function System Status: System Status provides an overview of the transmitter, receiver, user, profile, and log status.

  • Page 93: Installation Wizard

    Chapter 5. Browser / Telnet Operation Installation Wizard Use the Install Wizard to add transmitters, receivers, and/or network switches to the CCKM. The wizard locates devices on the network and walks you through adding them. To add devices, do the following: 1.

  • Page 94: Adding Transmitters And Receivers

    KVM over IP Matrix System User Manual Adding Transmitters and Receivers 1. On the installation wizard for transmitters and receivers, select options to locate the devices: Item Description Search Local Check this box and click the Refresh button to search the local area network for Transmitters/Receivers.
  • Page 95 Chapter 5. Browser / Telnet Operation Item Description IP Range Select the IP Range radio button to enter a series of static IP addresses to assign to the Transmitters/ Receivers that you are adding. DHCP Select the DHCP radio button for dynamic IP address assignment.
  • Page 96 KVM over IP Matrix System User Manual 5. Confirm each Transmitter’s Name, IP Address, Audio setting and check the boxes to set Permissions*, then click Next and repeat the process for Receivers. Note: See Transmitter Permissions, page 103, and Receiver Permissions, page 115 for information about setting permissions.

  • Page 97: Adding Network Switches

    Chapter 5. Browser / Telnet Operation Adding Network Switches 1. On the installation wizard for network switches, specify the search parameters to locate the devices: Item Description IP Range Specify the IP address range to search for the network switch to be added. Switch Manufacturer Selects the manufacturer of the network switch to be added.
  • Page 98 KVM over IP Matrix System User Manual 3. Optionally modify the Device Name of the network switch(es) to be added, then click Next. 4. For optimal working with the KX Matrix System, make sure to enable the related network services and click Next. 5.

  • Page 99: Instant Link

    Chapter 5. Browser / Telnet Operation Instant Link At the bottom of the KVM over IP Matrix Manager Main Page is the Instant Link bar. In this section you can quickly connect Receivers to Transmitters. The top panel provides the Receiver List, and the bottom panel provides the Transmitter List.
  • Page 100 KVM over IP Matrix System User Manual Item Description Ratio Use the drop-down list to adjust the icon size of the Receivers / Transmitters. Click and type keywords to filter/search for Receivers / Transmitters. Click this icon to show individual Receivers. Click this icon to show only video wall Receivers.

  • Page 101: Rs-232 / Telnet

    Telnet. This is a useful means for configuring devices when they are first set up and connected to the network. Telnet To log into the KX Series device by means of a Telnet session, do the following: 1. On your computer, open a terminal (command line) session.
  • Page 102 KVM over IP Matrix System User Manual RS-232 To log into the KX Series device by means of a RS-232 session, do the following: 1. The controller’s serial port should be configured the same as the Receiver’s default configuration, as shown below:...

  • Page 103: Configuration Menu

    Chapter 5. Browser / Telnet Operation Configuration Menu Once a Telnet connection to the KX device is established, the device’s text- based Configuration Menu comes up, allowing you to select options by entering a number on the following screens: Main Menu +++++++++++++++++++++++++++++++++++++++++++++++ KX9970 Receiver -- -- -- -- -- -- -- -- --...

  • Page 104: Network

    KVM over IP Matrix System User Manual 1. Network +++++++++++++++++++++++++++++++++++++++++++++++ KX9970 Receiver -- -- -- -- -- -- -- -- -- Network Settings +++++++++++++++++++++++++++++++++++++++++++++++ 1. IP Installer [Enabled] 2. DHCP [Disabled] 3. IP Address [172.17.17.34] 4. Subnet Mask [255.255.255.0] 5. Default Gateway [172.17.17.254] Q.

  • Page 105: System

    Chapter 5. Browser / Telnet Operation 3. System +++++++++++++++++++++++++++++++++++++++++++++++ KX9970 Receiver -- -- -- -- -- -- -- -- -- System Setting +++++++++++++++++++++++++++++++++++++++++++++++ 1. Device Name [KX9970R] 2. Device Description [Receiver1] Device IP Address: 172.17.17.34 Device MAC Address: 00:10:74:A8:01:23 Device FW Version: V1.1.109 Device Serial Number: 3.
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  • Page 107: Chapter 6. System Status

    Chapter 6. System Status Chapter 6 System Status Overview The System Status panel is found at the top of the KVM over IP Matrix Manager main page. This section provides status information about Transmitters, Receivers, Network Switches, Users, Profiles, and Logs. Click on a selection to open a Settings page, which are discussed in the sections that follow.

  • Page 108: System Status

    KVM over IP Matrix System User Manual System Status The System Status panel contains six sections that provide information and a link to each settings page. Each settings page can be accessed by Clicking within the section: Transmitter, Receiver, Switch, Users, Profile, or Log. Each section is explained in the table below and the Settings on the pages that follow.
  • Page 109 Chapter 6. System Status Item Description Switch This section provides an overview of the Network Switches added to the KVM over IP Matrix Manager:  Active: Shows the number of Network Switches added to the KVM over IP Matrix Managerthat are currently online.

  • Page 110: Transmitter

    KVM over IP Matrix System User Manual Transmitter Click Transmitter in the System Status panel to open the settings. On this page you can add, delete and configure Transmitters (physical transmitters), Virtual Transmitters (multi-source) and Transmitter Groups (multi-video source). The KVM over IP Matrix Manager automatically adds Transmitters connected to the local area network with a valid IP address.

  • Page 111: Sfp+ Module And Power Detection

    Chapter 6. System Status Select a Location and click this icon to change the name.  Click to turn Beeper & LED Flashing on/off.  Click to delete selected Transmitters.  Click an option to have selected Transmitters:  Copy & Paste: Copy settings from one Transmitter and paste ...

  • Page 112: Transmitter Configuration

    KVM over IP Matrix System User Manual Transmitter Configuration When the KVM over IP Matrix Manager discovers Transmitters on the network they appear on the Transmitter settings page. Double-click a Transmitter to configure its settings. Item Description Basic Device Name: Enter a name for the Transmitter. Description: Enter a description for the Transmitter.
  • Page 113 Receiver’s OSD (see EDID Mode, page 55).  Remix: Manually checks the EDID of all connected displays and the ATEN default EDID to use the best common resolution for all displays (see EDID Mode, page 55). Multicast Video: Select Enable to allow a broadcast of the Transmitter’s video signal to be sent to multiple Receivers.
  • Page 114 KVM over IP Matrix System User Manual Item Description Video Settings These refer to the Transmitter’s video settings: Video Type: Select the DVI video connector being used by the display: DP (DisplayPort). Color Depth: Select the number of bits to use for the color depth: 24, 30, or 36 (default setting).

  • Page 115: Copy & Paste

    Chapter 6. System Status Item Description Replace Device Click Replace Device in the top left corner to replace an old Transmitter with a new one.* All settings are copied from the old Transmitter to the new Transmitter. Before using this feature, connect the new Transmitter to the network.

  • Page 116: Virtual Transmitter

    KVM over IP Matrix System User Manual Virtual Transmitter Creating a Virtual Transmitter allows you to create one connection that sources media (KVM, audio, USB, serial) from different Transmitters. Virtual Transmitters appear on the Transmitter settings page with Virtual TX in the top right corner.
  • Page 117 Chapter 6. System Status Item Description Video + Use the drop-down menu to select a KVM (keyboard, video, mouse) Keyboard + source for the Virtual Transmitter. Mouse Audio Use the drop-down menu to select an audio source for the Virtual Transmitter.

  • Page 118: Transmitter Group

    KVM over IP Matrix System User Manual Transmitter Group Creating a Transmitter Group allows you to create a connection that sources the video from multiple Transmitters to view at across multiple Receiver displays. To use this feature, connect a Transmitter Group to a Receiver Group (page 111).

  • Page 119: Transmitter Permissions

    Chapter 6. System Status Note: 1. You can create up to 4 transmitter groups. 2. Any transmitter can only be added to 1 transmitter group with the From the same PC video output option selected at a time. Transmitter Permissions Transmitter Permissions sets the users and groups that can access a Transmitter, Virtual Transmitter, and Transmitter Group.
  • Page 120 KVM over IP Matrix System User Manual Item Description Access Type Select the access you want to grant to a user or group by clicking the boxes under the headings. This defines how the Transmitter can be accessed by a user or group. The access type will appear available for the user in the Receiver's OSD Connections menu.

  • Page 121: Receiver

    Chapter 6. System Status Receiver Click Receiver in the System Status panel to open the settings. The Receiver page allows you to add, delete and configure Receivers (physical receivers), Receiver Groups, and Video Walls. The KVM over IP Matrix Manager automatically adds Receivers connected to the local area network with a valid IP address.

  • Page 122: Sfp+ Module And Power Detection

    KVM over IP Matrix System User Manual Select a Location and click this icon to change the name.  Click to turn Beeper & LED Flashing on/off.  Click to delete selected Receivers.  Click an option to have selected Receivers: ...

  • Page 123: Receiver Configuration

    Chapter 6. System Status Receiver Configuration When the KVM over IP Matrix Manager discovers Receivers on the network they appear on the Receiver settings page. Double-click a Transmitter to configure its settings.
  • Page 124 KVM over IP Matrix System User Manual Item Description Basic Device Name: Enter a name for the Receiver. Description: Enter a description for the Receiver. Location: Use the drop-down menu to select a Location for the device. Locations help organize how you view Receivers on the settings page.
  • Page 125 Chapter 6. System Status Item Description IP Settings For dynamic IP address assignment, select the DHCP radio button. To specify a fixed IP Address, Subnet Mask, and Default Gateway select the Manual radio button and fill in the fields with values appropriate for your network.

  • Page 126: Copy & Paste

    KVM over IP Matrix System User Manual Item Description Cancel Click Cancel to exit without saving. Copy & Paste Copy & Paste allows you to copy settings from one Receiver and paste them to another. To copy Receiver settings to another device, do the following: 1.

  • Page 127: Receiver Group

    Chapter 6. System Status Receiver Group Creating a Receiver Group allows you to connect the video from multiple transmitters to multiple Receiver displays. To use this feature, connect a Transmitter Group (page 102) to a Receiver Group (see Instant Link, page 83).

  • Page 128: Video Wall

    KVM over IP Matrix System User Manual Video Wall Creating a Video Wall allows you to create connections that combine Receiver displays to form a large video wall. Use the options to group multiple Receivers in the video wall. A video wall can contain multiple forms of single displays and grouped displays in various layouts.
  • Page 129 Chapter 6. System Status Item Description Bezel Dimension Use the two boxes to increase/decrease the frame size of each active display. Lock / Unlock Click the monitor to Lock the (2) bezel settings, so that when one size is changed they all change. Click the monitor to Unlock the (2) bezel settings, so that each size can be set independently.
  • Page 130 Dual Display Transmitters can be set up as two independent Virtual Transmitters with Boundless Switching. The placement of the KX Series setup must have DVI-1 as the main display on the left and DVI-2 as a secondary display on the right.Boundless Switching supports both single and dual video outputs from any one computer.

  • Page 131: Receiver Permissions

    Chapter 6. System Status Item Description Use the RX OSD button to enable/disable showing the Receiver’s name and IP address in the top left corner of the connected display. This helps identify which Receiver is connected to the display. Save Click Save to save the changes.

  • Page 132: Switch

    KVM over IP Matrix System User Manual Item Description Operation Click the Operation box next to each user or group to apply access rights on the selected device. This gives users and groups permission to log in to the Receiver’s OSD.

  • Page 133: Network Switch Configuration

    Chapter 6. System Status Click to search for Network Switches.  Click to filter Network Switches shown on the page.  Click to switch between Grid View and List View.  Network Switch Configuration When Network Switches are added to the KVM over IP Matrix Manager, they appear on the Switch settings page.

  • Page 134: Port Configuration

    KVM over IP Matrix System User Manual Item Description SNMP Agent SNMP Version: Select the version of the SNMP used. Settings NMS IP / Host Name: Defines the IP address or the host name of the Network Switch. Port: Defines the port value of the Network Switch. Community / Username: Specifies the SNMP community of the Network Switch.

  • Page 135: Account

    Chapter 6. System Status Account Click Users in the System Status panel to open the settings. The Account page allows you to add, delete and configure users and groups. Instructions for adding users and groups is provide on page 120. The Users and Group buttons appear at the top of the page.

  • Page 136: Users

    KVM over IP Matrix System User Manual Users The KVM over IP Matrix Manager supports three types of accounts, shown in the table below: User Type Role Administrator Access, push/pull and management of the KVM over IP Matrix Manager, including configuration and setting up of devices.
  • Page 137 Chapter 6. System Status Enter the required information in the fields provided. A description of each is given in the table below: Field Description Username From 1 to 32 characters are allowed depending on the Account Policy settings. Local User Check the Local User box if the account is for logging in to the KVM over IP Matrix Manager or a Receiver.

  • Page 138: Modifying Users

    KVM over IP Matrix System User Manual Field Description Logout Timeout If there is no user input for the amount of time set with this function, the user is automatically logged out. A login is necessary before the KVM over IP Matrix Manager can be accessed again.

  • Page 139: Groups

    Chapter 6. System Status Groups Groups allow administrators to easily and efficiently manage users and devices. Since device access rights apply to anyone who is a member of the group, administrators need only set them once for the group, instead of having to set them for each user individually.

  • Page 140: Modifying Groups

    KVM over IP Matrix System User Manual 6. When the Operation Succeeded message appears, click OK. 7. The new group appears in the main panel. The columns show the Group Name, Description and Members that are  in the group. Repeat the above procedure to add additional groups.

  • Page 141: Permissions

    Chapter 6. System Status Permissions You can assign Transmitter, Receiver and Profile permissions for users and groups from the Account page. Assigning Device Permissions To assign permissions for a user or group from the Account page, do the following: 1. Click on the menu bar.
  • Page 142 KVM over IP Matrix System User Manual Item Description Access Type Select the access you want to grant to a user or group by clicking under the heading(s) next to each device. This defines how the device can be accessed by the user or group.

  • Page 143: Profile

    Chapter 6. System Status Profile Click Profile in the System Status panel to open the settings. The Profile page allows you to create, run and schedule connection profiles. Profiles channel specific Receiver to Transmitter connections and can be instantly connected from the Profile page at anytime.

  • Page 144: Adding A Profile

    KVM over IP Matrix System User Manual Adding a Profile Creating a Profile allows you to quickly connect single or multiple Receiver to Transmitter connections. To add a Profile, do the following: 1. On the Profile page click and then select Create Profile. The Create Profile window appears: Item Description...
  • Page 145 Chapter 6. System Status Item Description Access Mode This defines how the Transmitter in a Profile can be accessed by Receivers when multiple users attempt to access it. View Only: Receivers only have view access to the Transmitter’s video display. Share: All users accessing the Transmitter can simultaneously share control of the Transmitter.
  • Page 146 KVM over IP Matrix System User Manual 3. After configuring the connections, click Save. The new Profile appears on the Profile page. 4. To connect Profiles, check the box of the Profile(s) you want to connect, and click 5. To disconnect Profiles, click...

  • Page 147: Adding A Schedule

    Chapter 6. System Status Adding a Schedule Creating a Schedule allows you to connect Profiles at specific dates, times and intervals. To add a Schedule, do the following: 1. On the Profile page click 2. Click and then select Create Schedule. The Create Schedule window appears: Item Description...

  • Page 148: Log

    KVM over IP Matrix System User Manual Click Log in the System Status panel to open the settings. The Log page lists events that take place and provides a breakdown of the time, user, severity, device, and log information. You can change the sort order of the display by clicking on the column headings.

  • Page 149: Chapter 7. System Settings

    Chapter 7 System Settings Overview The System Settings are accessed by clicking from the System Status page (see System Status, page 91). There are 7 tabs to configure the KVM over IP Matrix Manager system settings: General, ANMS, FW Upgrade, Redundancy, Backup/Restore, Certificates, and Sessions.
  • Page 150 KVM over IP Matrix System User Manual Heading Item Description Basic KVM over IP Matrix This provides the version of the KVM over IP Manager Version Matrix Manager. Hardware Version This provides the version of the hardware. Serial Number This provides the serial number and a link to upgrade the software.
  • Page 151 Chapter 7. System Settings Heading Item Description Push / Pull Login Enable to check the access rights of the users receiving transmitter sessions upon push / pull. Check RFID Login Enable to activate the RFID login. Network HTTP Port Sets the HTTP service port used to access the Ports KVM over IP Matrix Manager.
  • Page 152 KVM over IP Matrix System User Manual Heading Item Description CLI Mode CLI Mode Login Use the radio button to Enable or Disable command line interface logins to the KVM over IP Matrix Manager. Warning: If Disable CLI Mode Login is selected, anybody can login via Telnet with administrator privileges without needing to authenticate, allowing control of the entire installation.

  • Page 153: Connection Redundancy

    Chapter 7. System Settings Connection Redundancy You can set up priority connection for receivers. When a transmitter becomes inaccessible (such as signal loss or malfunction), this function allows the receiver to connect to the transmitter of the highest priority that is available. Follow the steps below to setup the priority list.
  • Page 154 KVM over IP Matrix System User Manual 4. To create a new list, click New. A Priority List 1 will be shown. (Click New again to create another list.) 5. Select the transmitters you wish to be in the list from the “Available TX” list and click Add.
  • Page 155 Chapter 7. System Settings To deselect the transmitter, click to select the transmitter from the “Selected TX” list and click Remove. The transmitter will be shifted back to the “Available TX” list. 6. Select a target receiver by first clicking the drop-down menu “Target RX”, and select a receiver.

  • Page 156: Anms

    KVM over IP Matrix System User Manual ANMS The ANMS (Advanced Network Management Settings) tab is used to set up login authentication and authorization management from external sources, and SNMP configurations. It is organized into three pages, as described below. Event Destination...
  • Page 157 Chapter 7. System Settings  General: Check the checkbox to enable Authentication, Device, User, System Setting event notification through SNMP, SMTP, and/or Syslog.  Input Trigger Events: Click to add a device and check the checkbox to enable event notification through SNMP and SMTP. ...

  • Page 158: Authentication

    KVM over IP Matrix System User Manual Authentication  RADIUS Settings To allow authentication and authorization through a RADIUS server, do the following: 1. Check Enable. 2. Fill in the IP addresses and service port of the Preferred RADIUS Server and Alternate RADIUS Server. 3.
  • Page 159 Chapter 7. System Settings 4. In the Retries field, set the number of allowed retries. 5. In the Shared Secret field, key in the character string that you want to use for authentication between the KVM over IP Matrix Manager and the RADIUS Server.
  • Page 160 LDAP / AD server reply before it times out. Admin DN Consult the LDAP / AD administrator to ascertain the appropriate entry for this field. For example, the entry might look like this: ou=kn4132,dc=aten,dc=com Admin Name Key in the LDAP administrator’s username. Password Key in the LDAP administrator’s password.
  • Page 161 Chapter 7. System Settings  TACACS+ Settings:  Enable TACACS+ and enter the following information:  Preferred TACACS+ Server  Preferred TACACS+ Service Port  Shared Secret 1  Alternate TACACS+ Server  Alternate TACACS+ Service Port  Shared Secret 2 ...

  • Page 162: Snmp

    KVM over IP Matrix System User Manual SNMP  SNMP Trap & SNMP Agent To be notified of SNMP trap events, do the following: 1. Check Enable SNMP Trap. 2. Enter the Primary Server IP and the Service Port of the PC / server to be notified of SNMP trap events.

  • Page 163: Smtp

    Chapter 7. System Settings SMTP  SMTP Settings To have the KVM over IP Matrix Manager email reports from the SMTP server to you, do the following: 1. Enable the Enable report from the following SMTP Server, and key in the SMTP Server IP address and SMTP Port.
  • Page 164 KVM over IP Matrix System User Manual 4. Key in the email address (addresses) of where you want the SMTP reports sent to in the To field. Note: If you are sending the report to more than one email address, separate the addresses with a semicolon.

  • Page 165: Syslog

    Chapter 7. System Settings Syslog  Syslog Settings To record all the events that take place on the KVM over IP Matrix Manager and write them to a Syslog server, do the following: 1. Check Enable. 2. Key in the Server IP address of the Syslog server. 3.

  • Page 166: Fw Upgrade

    KVM over IP Matrix System User Manual FW Upgrade In FW Upgrade all KX devices that are online are listed, allowing you to select which devices get upgraded. New firmware versions can be downloaded from our website as they become available. Check the website regularly to find the latest upgrade packages.

  • Page 167: Firmware Upgrade Recovery

    Chapter 7. System Settings or higher than the upgrade version, a popup message appears, to inform you of the situation and stops the upgrade procedure.  If you didn't enable Check FW Version, the upgrade file is installed without checking what its level is. ...

  • Page 168: Redundancy

    KVM over IP Matrix System User Manual Redundancy The Redundancy tab allows you to set up a backup computer in case the computer hosting the KVM over IP Matrix Manager goes offline. If the KVM over IP Matrix Manager goes offline, the secondary computer will automatically take over operations, allowing all connections to continue without disruption –...
  • Page 169 Chapter 7. System Settings 4. Use the Primary Server IP drop-down menu to select the primary IP address. 5. Click Save. 6. Redundancy is now running on the secondary computer. 7. On the primary computer, log in to the KVM over IP Matrix Manager, click and go to the Redundancy tab.

  • Page 170: Backup / Restore

    KVM over IP Matrix System User Manual Backup / Restore The Backup/Restore tab is divided into three panels: Backup, Restore, and Export Device List: The operations to perform backup/restore procedures are described in the table below and in the section that follows: Procedure Operation Backup...

  • Page 171: Backup

    Chapter 7. System Settings Backup To back up system configuration settings, do the following: 1. (Optional) In the Backup panel, check Add Password, and provide a password for the backup file. Note: Providing a password is a security feature – if you provide a password, you will need to give the same password in order to restore the configuration settings from this file.

  • Page 172: Certificates

    For enhanced security, the Private Certificate section allows you to use your own private encryption key and signed certificate, rather than the default ATEN certificate. There are two methods for establishing your private certificate: generating a self-signed certificate;...

  • Page 173: Certificate Signing Request

    2. Click Browse to the right of Certificate Filename; and browse to where your certificate file is located; and select it. 3. Click Import to complete the procedure. Note: Clicking Restore Defaults returns the device to using the default ATEN certificate. Certificate Signing Request The Certificate Signing Request (CSR) section provides an automated way of obtaining and installing a CA signed SSL server certificate.
  • Page 174 KVM over IP Matrix System User Manual Information Example Locality (L) Taipei Organization (O) Your Company, Ltd. Organization Unit (OU) Tech Department Common Name (CN) mycompany.com Note: This must be the exact domain name of the site that you want the certificate to be valid for. If the site’s domain name is www.mycompany.com, and you only specify mycompany.com, the certificate will not be valid.

  • Page 175: Sessions

    Chapter 7. System Settings Sessions The Sessions tab shows all of the users that are logged into KVM over IP Matrix Manager and OSD sessions and provides information concerning the “who, where and when” of each session. This page also gives the administrator the option of forcing a user logout by selecting the user and clicking Kill Session next to each user.
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  • Page 177: Overview

    Chapter 8 Connections Overview The Connections panel is found on the KVM over IP Matrix Manager main page, just below System Status. Connections provides a diagram of current Transmitter to Receiver connections. Before connections are established the panel appears blank, as shown below. To connect Receivers to Transmitters, use the Instant Link panel (page 83), or create a connection Profile (page 127).

  • Page 178: Connections

    KVM over IP Matrix System User Manual Connections When Receivers connect to Transmitters, they appear in the Connections panel. There are two columns – each lists either Transmitters or Receivers. The columns can be swapped by clicking the TX-RX or RX-TX button. Devices in the left column can be clicked to display their connection to devices, shown in the right column.
  • Page 179 Chapter 8. Connections Item Description Click this icon to Refresh the Transmitters and Receivers list in Connections panel. Undo Click this icon to undo the most recent disconnection. Based on the different access types, users attempting to connect to device ports that are already being accessed by another user may or may not be able to connect.
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  • Page 181: Overview

    Chapter 9 Scheduled Profile Overview The Scheduled Profile panel is found on the KVM over IP Matrix Manager main page, just below Connections. Scheduled Profiles displays connection profiles that have been scheduled. Click Go to Schedule to edit and create profile schedules (page 127).
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  • Page 183: Overview

    Chapter 10 Sessions Overview The Sessions panel is found at the bottom of the KVM over IP Matrix Manager main page, just below Scheduled Profile. Sessions displays information about users logged into devices and the KVM over IP Matrix Manager web GUI. Click Go to Sessions to view the settings page (see page 159).
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  • Page 185: Chapter 11. Aten Matrix Link

    Chapter 11 ATEN Matrix Link Overview The ATEN Matrix Link is a mobile app that allows users to access the CCKM server from an iPad for convenient remote monitoring and management. Requirements Before using ATEN Matrix Link, make sure your iPad meets the following requirements: Running iPadOS 9.0 or later...
  • Page 186 Select the user account you want to use for accessing the CCKM server. Upon selecting, you must enter the password of the account and tap Login. 3. Once successfully logged in, the ATEN Matrix Link app’s main page appears, resembling the CCKM server’s Instant Link function, as exemplified below.

  • Page 187: Monitoring

    Chapter 11. ATEN Matrix Link Monitoring Adjusting Preview Size For easy monitoring, users can tap 1 of the 3 following icons to display the preview of transmitters and/or receivers in small, medium, or large images, as described below. Preview Size...

  • Page 188: Checking A Receiver's Tx-Connection

    KVM over IP Matrix System User Manual Checking a Receiver’s Tx-Connection To check which transmitter a receiver is currently connected to, simply long- tap that receiver until the name of the transmitter or Tx group it is connected to is displayed, as exemplified below. You can optionally disconnect the receiver from the transmitter by tapping Disconnect.

  • Page 189: Connecting Tx-Rx

    Chapter 11. ATEN Matrix Link Connecting Tx-Rx To connect a transmitter or Tx group to the desired receiver or Rx group, do the following: 1. First, select the access privilege you want the receiver to control the transmitter with from the following drop-down list.

  • Page 190: Access Types

    KVM over IP Matrix System User Manual Access Types Based on the different access types, users attempting to connect to device ports that are already being accessed by another user may or may not be able to connect. See the table below for scenarios where users are granted (O) or denied access (X).

  • Page 191: Chapter 12. Firmware Upgrade Utility

    Check the web site regularly to find the latest packages and information relating to them: http://www.aten.com For browser based firmware upgrade, please refer to FW Upgrade on page 150. Preparation 1.

  • Page 192: Starting The Upgrade

    KVM over IP Matrix System User Manual Starting the Upgrade To upgrade your firmware: 1. Run the downloaded Firmware Upgrade Package file - either by double clicking the file icon, or by opening a command line and entering the full path to it.
  • Page 193 Chapter 12. Firmware Upgrade Utility 4. The Utility inspects your installation. All the devices capable of being upgraded by the package are listed in the Select Master Device list. 5. After you have made your device selection, Click OK and then Next to begin the upgrade.

  • Page 194: Upgrade Succeeded

    KVM over IP Matrix System User Manual Upgrade Succeeded After the upgrade has completed, a screen appears to inform you that the procedure was successful:...

  • Page 195: Firmware Upgrade Recovery

    Chapter 12. Firmware Upgrade Utility Firmware Upgrade Recovery If the Upgrade Succeeded screen doesn't appear or the upgrade procedure is abnormally halted (due to computer crash, power failure, etc.), the device may become inoperable. If you find that the device does not work following a failed or interrupted upgrade, do the following 1.
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  • Page 197: Chapter 13. Cli Commands

    CLI Commands Serial Control Protocol Commands The KX Series’s built-in bi-directional RS-232 serial interface and LAN port connection allows system control via Receivers through a high-end controller or PC. This control feature can also be accessed via TCP/IP through a computer running Telnet.

  • Page 198: Device/Profile Commands

    Telnet. This is a useful means for configuring devices when they are first setup and connected to the network. To log into the KX Series device by means of a Telnet session, do the following: 1. On your computer, open a terminal (command line) session.

  • Page 199: Switch Port Command

    Chapter 13. CLI Commands Switch Port Command The formula for Switch Port commands is as follows: Command + Output + Num1 + Input + Num2 + Mode + Stream + Connect + [Enter] 1. For example, if you want to switch the Receiver’s connection to Transmitter (192.168.0.20), type the following: sw i192.168.0.20 [Enter] 2.
  • Page 200 KVM over IP Matrix System User Manual The following tables show the possible values for the Switch Port commands: Command Description Switch port command Output Description Output port command (RX) Num1 Description Output port xx: Receiver ID or IP address List # zz: 1~99 To use the 4th Receiver listed in...
  • Page 201 Chapter 13. CLI Commands Stream Description Sets the USB source stream Sets all source streams Connect Description Connect Disconnect logout Logout OSD The following table lists the available Switch Port commands: Con- Description Command Output Num1 Input Num2 Mode Stream nect exclusive video...
  • Page 202 KVM over IP Matrix System User Manual Con- Description Command Output Num1 Input Num2 Mode Stream nect Switch Receiver disconnect streams, return to OSD menu. exclusive video Switch Receiver to input @zz with [mode] access share audio to stream source(s). occupy serial zz: Transmitter # by...

  • Page 203: Mute Command

    Chapter 13. CLI Commands Mute Command The Mute command allows you to enable or disable the audio. The formula for the Mute command is as follows: Command + Output + Num1 + Control + [Enter] 1. For example, to turn mute off (audio on) for the Receiver, type the following: mute off [Enter] 2.
  • Page 204 KVM over IP Matrix System User Manual Command Output Num1 Control Description mute Turn mute on for Receiver mute Turn mute off for Receiver Note: 1. Each command string can be separated with a space. 2. The Control command string can be skipped and off will be used by default.

  • Page 205: Profile Command

    Chapter 13. CLI Commands Profile Command The Profile command allows you to connect profiles and video walls. The formula for Profile commands is as follows: Command + Profile + Num1 + Control + [Enter] 1. For example, to connect profile 8 and lock the OSD menu, type the following: profile f8 [Enter] 2.
  • Page 206 KVM over IP Matrix System User Manual The following table lists the available Profile commands: Command Profile Num1 Control Description profile lock Connect profile xx, lock OSD access xx:1~99 profile release Connect profile xx, allow OSD access xx:1~99 profile back Disconnect profile xx and return Receiver to OSD menu...

  • Page 207: Edid Command

    Receiver ID or IP address Control Description auto Checks the EDID of all connected displays and the ATEN default EDID to use the best common resolution for all displays. remix Manually checks the EDID of all connected displays and the ATEN default...
  • Page 208 KVM over IP Matrix System User Manual The following table lists the available EDID commands: Command Address Number Control Enter Description edid auto [Enter] Set EDID of address xx to auto. xx: Device ID or IP Address edid remix [Enter] Set EDID of address xx to remix. xx: Device ID or IP Address edid default...

  • Page 209: Reset Command

    Chapter 13. CLI Commands Reset Command The Reset command allows you to reset a device back to the default factory settings. Reset includes resetting the devices IP address. Note: The Reset command resets everything but the login information to the factory default settings.

  • Page 210: Rs-232 Command

    KVM over IP Matrix System User Manual RS-232 Command The RS-232 command allows you to set the RS-232 settings for a device. The formula for the RS-232 command is as follows: Command + Address + Number + Baud Rate + Parity + Data Bit + Stop Bit + Flow Control [Enter] 1.
  • Page 211 Chapter 13. CLI Commands Data Bit Description Sets the data bit to 7 Sets the data bit to 8 Stop Bit Description Sets the stop bit to 1 Sets the stop bit to 2 Flow Control Description None Sets flow control to none Hardware Sets flow control to hardware Sets flow control to Xon...
  • Page 212 KVM over IP Matrix System User Manual Baud Data Stop Flow Address Parity Description mand Rate Control baud 9600 Set local device baud rate to 9600 baud 19200 Set local device baud rate to 19200 baud 38400 Set local device baud rate to 38400 baud...

  • Page 213: Osd Command

    Chapter 13. CLI Commands OSD Command To enable or disable the On-Screen Display (OSD) menu for a Receiver, use the following command: Command + Output + Number + Control + [Enter] 1. For example, to enable the OSD for Receiver 192.168.0.51, type: osd o192.168.0.51 on [Enter] 2.

  • Page 214: List Command

    KVM over IP Matrix System User Manual List Command The List command allows you to retrieve information about users, settings and connections. The formula for the List command is as follows: Command + Output + Input + Number + Control [Enter] 1.
  • Page 215 Chapter 13. CLI Commands Control Description channel Lists information about the available channel(s) profile Lists information about the available profile and TV wall connections Lists information about the Receiver login Lists information about users logged into to the OSD menu connection Lists information about a Transmitters current connections...

  • Page 216: Read Command

    KVM over IP Matrix System User Manual Read Command The Read command allows you to retrieve the properties of a device. The formula for the Read command is as follows: Command + Output + Input + Number + Control [Enter] 1.
  • Page 217 Chapter 13. CLI Commands Control Description basic Read basic properties network Read network properties ipsettings Read IP settings rs232 Read RS232 properties properties Read connection properties manager Read KVM over IP Matrix Manager properties streams Read enable media properties Read source stream IP properties (Receiver) usbmode Read USB mode properties...
  • Page 218 KVM over IP Matrix System User Manual Comman Output Input Number Control Description read rs232 Read output or input xx RS-232 properties xx: Device ID or IP address read properties Read output or input xx connection properties xx: Device ID or IP address read manager...
  • Page 219 Chapter 13. CLI Commands Comman Output Input Number Control Description read basic Read [control] network properties of local ipsettings Receiver. rs232 properties manager streams usbmode Note: 1. Each command string can be separated with a space. 2. Skip the Output or Input and Number command strings to read the local Receiver properties.

  • Page 220: Set Command

    KVM over IP Matrix System User Manual Set Command The Set command allows you to configure the properties of a device. Some settings require that both the device and KVM over IP Matrix Manager are online or the command will fail. The formula for the Set command is as follows: Command + Output + Input + Number + Control + Value + [Enter] 1.
  • Page 221 Chapter 13. CLI Commands Control Description Name Sets the device name Description Sets the device description ipInstallerFlag Sets the IP installer option dhcpFlag Sets the DHCP setting ipAddr Sets the IP address netmask Sets the subnet mask Sets the default gateway modeFlag Sets the device mode BaudRate...
  • Page 222 KVM over IP Matrix System User Manual Control Description audioMCastEn Sets the enable multicast audio setting Edid Sets the EDID mode selection setting VideoType Sets the video type setting ColorDepth Sets the color depth setting BandwidthLimit Sets the bandwidth limit setting VideoQty Sets the video quality setting BGRefresh...
  • Page 223 Chapter 13. CLI Commands Comm Output Input Number Control Value Description dhcpFlag Set output or input xx dhcpFlag to yy xx: Device ID or IP address yy: dhcp, static ipAddr Set output or input xx ipAddr to yy xx: Device ID or IP address yy: IP address value netmask...
  • Page 224 KVM over IP Matrix System User Manual Comm Output Input Number Control Value Description StopBit Set output or input xx StopBit to yy xx: Device ID or IP address yy: 1, 1.5, 2 FlowCtrl Set output or input xx FlowCtrl to yy xx: Device ID or IP address yy: none, hardware,...
  • Page 225 Chapter 13. CLI Commands Comm Output Input Number Control Value Description USBEnFlag Set output or input xx USBEnFlag to yy xx: Device ID or IP address yy: enable, disable RSEnFlag Set output or input xx RSEnFlag to yy xx: Device ID or IP address yy: enable, disable ManagerIP...
  • Page 226 KVM over IP Matrix System User Manual Comm Output Input Number Control Value Description OSLanguage Set input xx OSLanguage to yy xx: Device ID or IP address yy: english, japanese, french, german, spanish, korean, chinese(traditional), english(uk), swedish, arabic, belgian, canadian-bilingual, french(canada), czech, danish, finnish, greek, hebrew, hungarian,...
  • Page 227 Chapter 13. CLI Commands Comm Output Input Number Control Value Description ColorDepth Set input xx ColorDepth to yy xx: Device ID or IP address yy: 8, 16, 24, and 36 BandwidthLimit Set input xx BandwidthLimit to yy xx: Device ID or IP address yy: unlimited, 100, 200, VideoQty...
  • Page 228 KVM over IP Matrix System User Manual This Page Intentionally Left Blank...

  • Page 229: Appendix

    Appendix Safety Instructions General  This product is for indoor use only.  Read all of these instructions. Save them for future reference.  Follow all warnings and instructions marked on the device.  Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result.
  • Page 230 UPS User Manual  Never push objects of any kind into or through cabinet slots. They may touch dangerous voltage points or short out parts resulting in a risk of fire or electrical shock.  Do not attempt to service the device yourself. Refer all servicing to qualified service personnel.

  • Page 231: Rack Mount

    Appendix Rack Mount  Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.

  • Page 232: Technical Support

    UPS User Manual Technical Support International  For online technical support – including troubleshooting, documentation, and software updates: http://support.aten.com  For telephone support, see Telephone Support, page iv. North America Email Support support@aten-usa.com Online Troubleshooting http://www.aten-usa.com/support Technical Documentation Support Software Updates...

  • Page 233: Specifications

    Appendix Specifications KX9970T / KX9970FT Function KX9970T KX9970FT Connectors Console Keyboard 1 x USB Type A Female (White) Ports Video 1 x DisplayPort Female (Black) Mouse 1 x USB Type A Female (White) Speaker 1 x Mini Stereo Jack Female (Green) Mic.
  • Page 234 UPS User Manual Function KX9970T KX9970FT Environment Operating Temp. 0 – 50 ºC Storage Temp. -20 – 60 ºC Humidity 0–95% RH, Non-condensing Physical Housing Metal Properties Weight 1.10 kg (2.42 lb) Dimensions 21.50 x 16.30 x 4.20 cm (L x W x H) (8.46 x 6.42 x 1.65 in)

  • Page 235: Kx9970R / Kx9970Fr

    Appendix KX9970R / KX9970FR Function KX9970R KX9970FR Connectors USB Virtual Media 2 x USB Type A Female (White) Console Keyboard 1 x USB Type A Female (White) Ports Video 1 x DisplayPort Female (Black) Mouse 1 x USB Type A Female (White) Speaker 1 x Mini Stereo Jack Female (Green) Mic.

  • Page 236: Optional Rack Mount

    UPS User Manual Optional Rack Mount Optional rack mount kits are available as shown in the following table: Mount Type Model Dual Rack Mount Kit 2X-021G Single Rack Mount Kit 2X-031G Dual Rack Mount The 2X-021G Dual Rack Mount Kit installs two KX9970 / KX9970F units side by side in 1U of server rack space.
  • Page 237 Appendix 3. Use the screws in step 2 to install the left and right mounting brackets. 4. Screw the mounting brackets onto the rack.

  • Page 238: Receiver Dual Rack Mount

    UPS User Manual Receiver Dual Rack Mount 1. Remove the eight screws and plastic guards from the receiver units. 2. Remove four screws from the units and then use the same screws to secure the units together with the link bracket provided with the kit. Link Bracket 3.
  • Page 239 Appendix 4. Use the screws in step 3 to install the left and right mounting brackets. 5. Screw the mounting brackets onto the rack.

  • Page 240: Single Rack Mount

    UPS User Manual Single Rack Mount The 2X-031G Single Rack Mount kit installs one KX Series receiver unit within a 1U rack space. 1. Remove the eight screws and plastic guards from the unit (receiver units only). 2. Remove the bottom and side screws from the unit.
  • Page 241 Appendix 4. Screw the mounting brackets onto the rack.

  • Page 242: Ip Installer

    UPS User Manual IP Installer From a client computer running Windows, an IP address for a transmitter or receiver can be assigned with the IP Installer utility. The utility can be obtained from the Download area of our website or from the product page on the Software &...

  • Page 243: Trusted Certificates

    Appendix Trusted Certificates Overview When you try to log in to the device from your browser, a Security Alert message appears to inform you that the device’s certificate is not trusted, and asks if you want to proceed. The certificate can be trusted, but the alert is triggered because the certificate’s name is not found on the Microsoft list of Trusted Authorities.

  • Page 244: Self-Signed Private Certificates

    [Enter] until all the parameters have been keyed in). 2. If there are spaces in the input, surround the entry in quotes (e.g., “ATEN International”). To avoid having to input information during key generation the following additional parameters can be used: /C /ST /L /O /OU /CN /emailAddress.

  • Page 245: Reset All Information

    Appendix Reset All Information To reset all information (including passwords) to their default settings, follow the steps below: 1. Power off the unit and remove its housing. 2. Use a jumper cap to short the mainboard pins labeled DEFAULT PASSWORD. An example is shown: 3.

  • Page 246: Default Password Pins

    UPS User Manual Default Password Pins The Default Password pins for different models are shown below.  KX9970T / KX9970FT  KX9970R / KX9970FR...

  • Page 247: Rs-232 Pin Assignments

    Appendix RS-232 Pin Assignments Pin assignments for the Transmitter and Receiver’s rear RS-232 port that is used for connecting to a serial terminal are given in the table, below: Assignment None Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Sent DB9 Male...

  • Page 248: Multicast Ip Address

    UPS User Manual Multicast IP Address Multicasting helps to broadcast audio and video data from a transmitter to multiple Receivers over a network. To setup up Multicasting on a network switch you must know the Audio and Video Multicast IP address which can be found on the KX Transmitter.

  • Page 249: If X Is Between 128 ~ 192

    Appendix If X is between 128 ~ 192 Multicast Multicast Transmitter X - 128 Video Audio Video IP Audio IP A + 128 A + 192 Address Address 172.168.27.14 168 - 128 40 + 128 40 + 192 230.168.27.14 230.232.27.14 = 168 = 232 = 40...

  • Page 250: Keys To Network Performance

    UPS User Manual Keys to Network Performance For optimum performance, KX Series devices requires high amounts of data to be transferred across a network; therefore we recommend the following strategies to setup KX Series devices. Using our suggestions will provide better performance and the highest video resolutions possible.
  • Page 251 Appendix  Determine the Distance Distance is an important factor when setting up networks, with a shorter distance and fewer hops through routers, data can be transmitted more efficiently. So whenever possible decrease the distance and direct network traffic effectively between subnets that communicate with each other to increase the data throughput.

  • Page 252: Choose A High Performance Switch

    UPS User Manual Choose a High Performance Switch A high performance network switch is the means of a successful KX setup. When choosing a network switch, first select the type: Layer 2 or Layer 3 Switches You’ll need to determine whether you need a layer 2 or a layer 3 switch for your KX network.

  • Page 253: What Stackable Switches Can Do

    Appendix KX devices on a network which makes fine tuning the bandwidth, data throughput and video quality easier. Stackable switches can be configured to direct the KX transmissions between many units more specifically and effectively. Standalone switches provide the same configuration features as Stackable switches but they must be set individually.

  • Page 254: Configuring Switches And Kx Devices

    UPS User Manual  The maximum number of simultaneous ‘snoopable groups’ the switch can handle meets or exceeds the number of KX transmitters that will be used to create Channel groups Configuring Switches and KX Devices Configuring the switch correctly will pass data more efficiently, allowing a better stream across the network to each KX device.

  • Page 255: Recommended Network Switches

    Appendix Recommended Network Switches Below are the network switches that have passed ATEN's stress tests using the KX Series extenders. Our tests streamed content over a network with a resolution of 3840 x 2160 @ 60 Hz (4:2:0), 3840 x 2160 @ 30 Hz (4:4:4); 24 bit color depth.

  • Page 256: Additional Mouse Synchronization Procedures

    UPS User Manual Additional Mouse Synchronization Procedures If the mouse synchronization procedures mentioned in the manual fail to resolve mouse pointer problems for particular computers, try the following: Windows: Note: In order for the local and remote mouses to synchronize, you must use the generic mouse driver supplied with the MS operating system.

  • Page 257: Sun / Linux

    Appendix b) Click the Pointer Options tab c) Bring the mouse speed to the middle position (6 units in from the left) d) Disable Enhance Pointer Precision 3. Windows ME: Set the mouse speed to the middle position; disable mouse acceleration (click Advanced to get the dialog box for this).

  • Page 258: Virtual Media Support

    UPS User Manual Virtual Media Support WinClient ActiveX Viewer / WinClient AP  IDE CDROM/DVD-ROM Drives – Read Only  IDE Hard Drives – Read Only  USB CDROM/DVD-ROM Drives – Read Only  USB Hard Drives – Read/Write*  USB Flash Drives – Read/Write* ...

  • Page 259: Setup Cckm Server Ip Address On Windows

    Appendix Setup CCKM Server IP address on Windows 1. Select Network and Sharing Center and click Change adapter settings. 2. Right-click Local Area Connection and select Properties. 3. In the Local Area Connection Properties window, highlight Internet Protocol Version 4 (TCP/IPv4) then click Properties. 4.

  • Page 260: Limited Warranty

    © Copyright 2022 ATEN® International Co., Ltd. Released: 2022-08-11 ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners.

This manual is also suitable for:

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