2N OMEGA Lite User Manual
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2N OMEGA Lite User Manual

2N OMEGA Lite User Manual

Voicemail
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2N
OMEGA Lite
VoiceMail
USER MANUAL
VoiceMail
Version 1.0
USER MANUAL – VoiceMail
www.2n.cz
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Summary of Contents for 2N OMEGA Lite

  • Page 1 ® OMEGA Lite VoiceMail USER MANUAL VoiceMail Version 1.0 USER MANUAL – VoiceMail www.2n.cz...
  • Page 2 VoiceMail Dear customer, ® let us congratulate you on having purchased the 2N OMEGA Lite system with the VoiceMail application. This new product has been developed and produced in order to provide the maximum utility value, quality and reliability to the user. We hope you will be fully satisfied with the application for a long time.

  • Page 3: Table Of Contents

    ® OMEGA Lite VoiceMail CONTENTS Introduction ....................... 4 How to Use VoiceMail ..................5 2.1. Call Forwarding to VoIP VoiceMail ..................5 2.2. Selecting VoIP VoiceMail Box....................7 2.2.1. From Your Internal Line ......................7 2.2.2. From Another Internal Line.....................7 2.3. Passing VoiceMail Box to Another Line ................. 8 2.4.

  • Page 4: Introduction

    The VoiceMail application integrated in the VoIP module provides a high ® comfort to the 2N OMEGA Lite system users. Having missed a call, you can retrieve a voice message stored in the integrated VoIP module. You are notified of the message in variable ways. You...

  • Page 5: How To Use Voicemail

    ® OMEGA Lite VoiceMail How to Use VoiceMail Having been assigned the right to use the VoIP module VoiceMail box, you can select the VoiceMail forwarding options. Call Forwarding to VoIP VoiceMail 2.1. You can use all forwarding options available in your PBX (Immediate, At absence, If busy) to forward your calls to the VoiceMail box.
  • Page 6 ® OMEGA Lite VoiceMail Hang up. You may forward your calls only if you have been allowed so in the configuration and have been assigned the relevant private call right. To cancel all call forwarding settings: Pick up the handset.

  • Page 7: Selecting Voip Voicemail Box

    ® OMEGA Lite VoiceMail Selecting VoIP VoiceMail Box 2.2. You are notified of a VoiceMail message in variable ways. You either find the count of new voice messages on your key phone display, or hear a voice notification upon picking up the handset or HandsFree, or get a text SMS if your PBX is equipped with a GSM.

  • Page 8: Passing Voicemail Box To Another Line

    ® OMEGA Lite VoiceMail Passing VoiceMail Box to Another Line 2.3. The VoiceMail system enables you to pass a mailbox to another internal line by calling directly to its VoiceMail box (if the line has been assigned one). Pick up the handset and wait for the internal dial tone (————).

  • Page 9: Settings

    To operate the VoiceMail service on an integrated VoIP module, select the ® relevant settings and assignments both for the VoIP module and the 2N OMEGA Lite PBX. Most VoIP module settings are default values and therefore need not be changed unless for a serious reason.
  • Page 10 ® OMEGA Lite VoiceMail Enter: Username - your line number. Password - login password (default = 1111). Push login for confirmation. USER MANUAL – VoiceMail www.2n.cz...

  • Page 11: User Parameters

    ® OMEGA Lite VoiceMail 3.1.2. User Parameters Upon login, an introductory screen is displayed showing the options of the VoIP module connected. Select the user settings in the User management, Password section. USER MANUAL – VoiceMail www.2n.cz...
  • Page 12 ® OMEGA Lite VoiceMail To change a setting push Here enter: New password – a new configuration login password. Confirm new password – re-enter the new configuration login password. Language – select the configuration language (CZ, EN, SK). VoiceMail enabled – enabled/disabled.
  • Page 13 ® OMEGA Lite VoiceMail SMS notification number – a GSM number for sending SMS messages notifying that a voice message has been received if the PBX is equipped with a GSM module with a valid SIM card. Push to confirm the settings.

  • Page 14: Voip Voicemail Administrator Settings

    ® OMEGA Lite VoiceMail VoIP VoiceMail Administrator Settings 3.2. 3.2.1. Configuration Login For configuration use a web browser such as the Internet Explorer. Enter the VoIP module IP address as the login page address. The login dialogue gets displayed. Enter: Username –...

  • Page 15: Voicemail Licence

    ® OMEGA Lite VoiceMail Push login for confirmation. 3.2.2. VoiceMail Licence The VoiceMail licence has to be added to the VoIP module for a correct function of the VoiceMail service. After login to the VoIP module on the introductory page, use the web browser link to the VoIP module IP address to find the VoiceMail licence in the list of available licences.
  • Page 16 ® OMEGA Lite VoiceMail USER MANUAL – VoiceMail www.2n.cz...

  • Page 17: Voicemail Line

    ® OMEGA Lite VoiceMail 3.2.3. VoiceMail Line A dedicated VoiceMail line is needed for a correct function of the VoiceMail service. Therefore, check the Telephony services, Devices, DISA lines section for such line. If non-existent, create the line by pushing the DISA service line adding button.

  • Page 18: Least Cost Routing - Routes

    ® OMEGA Lite VoiceMail Push for confirmation. 3.2.4. Least Cost Routing - Routes A route has to be created for a correct function of the Least Coast Routing (LCR) service. Check the Telephony services, Least Cost Routing (LCR), Routes section for such route.
  • Page 19 ® OMEGA Lite VoiceMail If non-existent, create the route by pushing the adding button Enter: Route name - VMS (whichever name). Lines of route - DISA – VoiceMail. Time intervals – a time interval during which VoiceMail should be applied.

  • Page 20: Least Cost Routing - Destinations

    The Least Cost Routing (LCR) function has to be set for a successful routing ® of calls to the VoiceMail box. A prefix to be dialled towards the 2N OMEGA Lite PBX and VoIP VoiceMail boxes has to be defined.
  • Page 21 ® OMEGA Lite VoiceMail Modify the prefix as required and push for confirmation. USER MANUAL – VoiceMail www.2n.cz...
  • Page 22 ® OMEGA Lite VoiceMail If non-existent, create the VoiceMail and PBX prefix. Push to add a new LCR condition. Enter: Destination name - TOVMS (whichever name). Prefix 1 = 5 (default value, can be changed as required). Prefix 2 = vm- (obligatory format !!) Description - VoiceMail (for information only, has no effect on the VoiceMail function).

  • Page 23: Least Cost Routing - Normalising

    ® OMEGA Lite VoiceMail 3.2.6. Least Cost Routing - Normalising The numbers called within the VoiceMail system have to be normalised. Check the Telephony services, Least Cost Routing (LCR), Normalisation section for normalised VoiceMail numbers. USER MANUAL – VoiceMail www.2n.cz...
  • Page 24 ® OMEGA Lite VoiceMail If non-existent, add normalisation by pushing Enter: Line - Any. Prefix - 5 (default value, can be changed as required). Remove count - 0. Add number - vm- (obligatory format !!) Type - Called outgoing. Description - VoiceMail (for information only, has no effect on the VoiceMail function).

  • Page 25: Sip Proxy

    ® OMEGA Lite VoiceMail 3.2.7. SIP Proxy Furthermore, set the routing rule for the SIP proxy for a correct function of the VoiceMail. Check the Telephony services, SIP proxy section for the SIP proxy settings. USER MANUAL – VoiceMail www.2n.cz...
  • Page 26 With parameter - SIP – My SIP line (select a list item). Push for confirmation. Now that you have selected all system settings, revise and set all VoiceMail ® users on the integrated 2N OMEGA Lite PBX VoIP module. USER MANUAL – VoiceMail www.2n.cz...

  • Page 27: Users

    ® OMEGA Lite VoiceMail 3.2.8. Users Make sure that all VoiceMail users have been assigned the rights to use the VoiceMail function in the User management, Users section. Every PBX reset is followed by loading of all internal PBX lines.
  • Page 28 ® OMEGA Lite VoiceMail Push the modifying button for a user to enter the setting environment. We do not recommend you to change the default parameters. Just assign or deny the VoiceMail rights and set the associated additional parameters in this section.

  • Page 29: Voice Menu

    ® OMEGA Lite VoiceMail Do not change the following parameter: User name – the PBX line number serving as the user identification within the PBX. Must comply with the PBX setting for the given user. 3.2.9. Voice Menu The VoiceMail system includes a voice menu, which guides the user through the system.

  • Page 30: Pbx Voicemail Settings

    ® OMEGA Lite VoiceMail PBX VoiceMail Settings 3.3. A VoIP trunk has to be created in the PBX to support the VoiceMail function. The default value is trunk 6. The service number for direct seizure of this trunk is ‘86’ unless defined otherwise in the setting.
  • Page 31 ® OMEGA Lite VoiceMail The manufacturer reserves the right to make such modifications in the documentation that will result in improvement of the product qualities Use the product in compliance with the Instructions for Use and for the purposes mentioned therein only.

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