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Optional service
Delivered by experienced, certified engineers, Hewlett Packard Enterprise support services help you keep your servers up
and running with support packages tailored specifically for HPE ProLiant systems. Hewlett Packard Enterprise support
services let you integrate both hardware and software support into a single package. A number of service level options are
available to meet your business and IT needs.
Hewlett Packard Enterprise support services offer upgraded service levels to expand the standard product warranty with
easy-to-buy, easy-to-use support packages that will help you make the most of your server investments. Some of the
Hewlett Packard Enterprise support services for hardware, software or both are:
•
Foundation Care – Keep systems running.
◦
6-Hour Call-to-Repair
◦
4-Hour 24x7
◦
Next Business Day
•
Proactive Care – Help prevent service incidents and get you to technical experts when there is one.
◦
6-Hour Call-to-Repair
◦
4-Hour 24x7
◦
Next Business Day
•
Deployment service for both hardware and software
•
Hewlett Packard Enterprise Education Services – Help train your IT staff.
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The time commitment for this repair service might vary depending on the geographical region of site. For more service
information available in your site, contact your local Hewlett Packard Enterprise support center.
For more information on Hewlett Packard Enterprise support services, see the Hewlett Packard Enterprise website.
Optimum environment
When installing the server in a rack, select a location that meets the environmental standards described in this section.
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to
install a rack:
•
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
•
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or row of racks.
Hewlett Packard Enterprise servers draw in cool air through the front door and expel warm air through the rear door.
Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and
the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
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